salonMonster

I found it was easy to use and overall would be easy enough for one to switch over their current CRM to this one. I believe it comes with a free trial.

What I like the leastt about this software is that it's doing what every other CRM offers but doesn't bring anything new to the table.

I am a self employed hairstylist renting a chair so I do not have a receptionist. I originally wanted the system for the reminders to avoid no shows. I thought my clients probably wouldn't use the on line booking, as the most book before they leave. As it turns out, they love booking on line. I can then see what they have booked and adjust accordingly before I confirm their appointment. I get almost no phone calls now and my clients love the email reminders! I can also book standing appointments which are so helpful and easy to do. I use my ipad, my iphone and my computer to do all of my bookings. If I am on holiday, I can easily check a booking request and confirm it from my poolside chair, all while sipping a cocktail. Whats not to like?
In today's fast paced busy world, Salon monster allows me to be on top of my schedule at all times!

I really only have two small issues with the system. I can only set the system to book on 15, 30, 45, or 60 minute intervals My preference would be to have established start times. Such as on the half hour in the morning and on the hour in the afternoon. Right now my clients can book at 4:30 for a cut but I book on the hour in the afternoon so I then have to spend the time asking them if I can change it to 4:00 or 5:00. This happens rarely so not a big deal. The other is occasionally a client will send a message along with an appointment request but there is no way for me to respond with in the confirmation of the appointment so I just have to send a separate email or text. Again not a big deal.

The thing I like the most about the software is how much it looks like a paper book. For us old timers this brought us from the past into the future. It is simple enough to navigate and the clients love the ability to book whenever it comes to mind. I can see from the emails some clients book in the middle of the night! I have recommended the software to other stylists who are just as pleased with it. The ease of being able to check your book from any mobile device is also a bonus. I was particularly proud to find out it is a Canadian company since I was born and raised in Canada myself!

There are not any cons about he software. I do find it difficult to save an appointment on occasion the chat button gets in there way on certain mobile devices.