--- description: Ausführliche Erfahrungsberichte zu FootPrints mit detaillierten Infos zu Funktionen, Preisen und Bewertungen. Verschaff dir einen schnellen Überblick zu Benutzerfreundlichkeit, Vor- und Nachteilen & vergleiche FootPrints mit ähnlichen Produkten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: FootPrints Erfahrungen, Kosten & Bewertungen | GetApp Deutschland 2026 --- Breadcrumb: [Startseite](/) > [ITSM Tools](/directory/292/it-service-management-itsm/software) > [FootPrints](/software/108521/footprints) # FootPrints Canonical: https://www.getapp.de/software/108521/footprints Seite: 1 / 3\ Weiter: [Nächste Seite](https://www.getapp.de/software/108521/footprints?page=2) > FootPrints Service Desk ist eine ITIL-verifizierte IT-Service-Management- und Automatisierungssoftwareanwendung für kleine und mittlere Unternehmen. Die cloudbasierte Lösung bietet Tools für Änderungsmanagement, Servicekatalog- und Portfoliomanagement, Wissensmanagement, Workflow-Automatisierung und vieles mehr. > > Bewertung: **3.5/5** von 34 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **3.5/5** | 34 Nutzerbewertungen | | Bedienkomfort | 3.4/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 3.6/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 3.4/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 3.5/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 60% | (6/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: BMC Software - **Gegründet**: 1998 ## Gewerblicher Kontext - **Startpreis**: 1.000,00 $ - **Preismodell**: (Kostenlose Testversion) - **Zielgruppe**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Windows (Desktop), Windows (On-Premise), Linux (On-Premise) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Vereinigte Staaten ## Funktionen - API - Aktivitäts-Dashboard - Aktivitäts-Verfolgung - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Anpassbare Berichte - Audit Trail - Berichterstattung und Statistik - Dashboard-Erstellung - Drag-and-Drop - Kapazitätsmanagement - Konfigurationsmanagement - Kontrolle des Genehmigungsprozesses - Priorisierung - Problem-Management - Projektmanagement - Release-Management - Self-Service Portal - Service-Katalog - Störfallmanagement ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [ITSM Tools](https://www.getapp.de/directory/292/it-service-management-itsm/software) ## Ähnliche Kategorien - [ITSM Tools](https://www.getapp.de/directory/292/it-service-management-itsm/software) - [Help-Desk-Software](https://www.getapp.de/directory/287/help-desk-ticketing/software) ## Alternativen 1. [JIRA Service Management](https://www.getapp.de/software/91811/jira-service-management) — 4.5/5 (770 reviews) 2. [Freshservice](https://www.getapp.de/software/91351/freshservice) — 4.5/5 (714 reviews) 3. [Salesforce Service Cloud](https://www.getapp.de/software/91754/salesforce-1-service-cloud) — 4.5/5 (824 reviews) 4. [SysAid](https://www.getapp.de/software/90863/sysaid) — 4.5/5 (519 reviews) 5. [Caspio](https://www.getapp.de/software/90524/caspio) — 4.6/5 (249 reviews) ## Nutzerbewertungen ### "A Reliable Ticket Management System" — 4.0/5 > **Verifizierter Rezensent** | *31. Juli 2018* | Hochschulbildung > > **Vorteile**: We use Footprints to manage tickets within our organization. I'm not an Administrator, but I work closely with the people who are and have access to manage some tickets as well. FootPrints is a very reliable ticket management system. > > **Nachteile**: It is a little clunky at times. At first it can seem a little confusing, with a seemingly outdated UI. Even with the recent upgrade to 12, it looks and feels a little dated. That said, the software is still efficient and works the way it needs to. ----- ### "A complete ITSM solution for Enterprise Companies" — 5.0/5 > **Verifizierter Rezensent** | *29. März 2018* | Empfehlungsbewertung: 6.0/10 > > **Vorteile**: FootPrints is the ITSM Solution Ferrari, as it may be adapted not only for IT processes but also for any other not IT process such as HR, Legal, Field Services, etc. configuring as many instances or workspace as you need in your organization for every of these processes. Its licensing is adaptable to the customer needs. It also has Mobile and web browser access, Graphical Workflow designer to configure your processes in an easy and fast way. > > **Nachteile**: For asset management it is necessary the integration with BMC Client Management which means to pay for additional licensing in terms of number of assets and it increase the investment in comparison with other solutions that has asset management included. ----- ### "Mediocre Software" — 3.0/5 > **Robert** | *15. Dezember 2020* | Informationstechnologie & -dienste | Empfehlungsbewertung: 5.0/10 > > **Vorteile**: The software is not super complicated to use. I would say, however, it would require a bit of brief instruction from a colleague to get started. > > **Nachteile**: Again the software is not overly complicated, but navigation can be tricky at first. Finding past tickets, however is fairly easy IF you know how to do it. > > Being part of IT, our department used the software for it's intended purpose; IT help desk tickets. But then when our audiovisual software was taken away, administration wanted to use it for daily AV scheduling. Because tickets are meant to be entered for on-demand issues, scheduling of future setups and events is not possible. It can only be used for record keeping and to enter tickets for past happenings ----- ### "Footprints does a great job keeping your help desk tickets in order." — 4.0/5 > **Harold** | *16. August 2017* | Grundschul- & Sekundarbildung | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: Configuration can be granular and specific for your needs Includes Knowledge base library Good query for tickets Email tickets are very descriptive Can assign roles to users > > **Nachteile**: Initial configuration is involved, but straight forward. A bit of a learning curve for those who are not tech savvy. > > Footprints does a great job managing help tickets. ----- ### "Footprints is a great tool that helps us track interactions with our clients." — 4.0/5 > **Angie** | *27. Juni 2017* > > **Vorteile**: I like being able to do searches on previous calls. Working support, it is invaluable to be able to look at previous solutions to aid in today's issues. > > **Nachteile**: Sometimes the fields get out of index and I see the wrong data in the fields. I can delete the ticket and start a new one to correct the problem. ----- Seite: 1 / 3\ Weiter: [Nächste Seite](https://www.getapp.de/software/108521/footprints?page=2) ## Links - [Auf GetApp anzeigen](https://www.getapp.de/software/108521/footprints) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Strukturierte Daten