Teckst

Teckst

Customer service texting platform

4.9/5 (30 Bewertungen)

Teckst Übersicht

Teckst is a cloud-based SMS and texting marketing solution for contact centers and customer service companies with a range of features including Facebook Messenger and WeChat connectivity, SMS/MMS, active ticket status tracking, desktop and audio notifications, single sign-on, and more. Teckst offers an interactive platform, enabling real-time and human-to-human communication between brands and their customers. Once the application is integrated with the user's CRM, it allows them to respond directly to mobile and SMS messages within their current workflow. The application lets users select and send messages from a predefined message database. This platform also allows customers to connect with their customer service provider via Facebook Messenger, WeChat, SMS/MMS, and more. Users can organize and track metrics using the chat tag feature.

With Teckst, users can assign tickets to available agents. To avoid overlapping agents, the software marks active tickets with a bright blue dot. It can also be integrated with Zendesk, Salesforce, Help Scout, Oracle Cloud Service, SugarCRM, FreshDesk, etc. The platform enables users to receive and respond to messages in one place, and even allows them to transfer conversations to other agents, managers, and CRMs.

Preis

Beginnt ab
100,00 $/Monat
Preisoptionen
Kostenlose Testversion
Abonnement
Preis-Leistungs-Verhältnis

Geräte

Unternehmensgröße

K
M
G

Märkte

Vereinigte Staaten von Amerika

Unterstützte Sprachen

Englisch

Teckst Bewertungen

Gesamtbewertung
4.9/5
100% Positive Bewertungen
26
Ausgezeichnet
4
Sehr gut
0
Durchschnitt
0
Gering
0
Schlecht
Sawyer P.
Mit Google übersetzen

Great product, easy integration, exceptional customer service

Täglich für 6-12 Monate genutzt
Bewertet am 7.7.2017
Quelle der Bewertung: Capterra

Great integration. Great SMS and FBM support solutions. Exceptional customer service.

Vorteile

Teckst integrates extremely well into our Zendesk account. What originally drew me to Teckst's SMS solution versus others we looked at is that it really speaks to the hybrid nature of text support as a channel. What makes SMS so convenient for support is that customers can either respond right away like a chat or respond later at their convenience like an email inbox. Teckst speaks to each by offering both the email-like options and a more chat-like widget agents are able to pop out so they can have several conversations at the same time for real efficiency. We used a much less satisfactory solution before finding Teckst, and our agents were thrilled when they were introduced to the Teckst set up.

The customer service is exceptional. Our Account Manager is incredibly friendly and responsive. And she is just as much so now as she was when we first started with them all those months ago. She really makes it feel like we're a team trying to best optimize our solution and make sure it's working as well as expected and needed. The technical team of engineers is also on top of investigating any time we have an inquiry.

They also gave us early access to their Facebook Messenger solution, which works much like SMS does. It's quickly become one of our favorite channels thanks to their setup. It's been great being able to discover it as they are and to be able to give actionable feedback about the solution. Again, Teckst really makes it feel like you're a team.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
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Weiterempfehlungsquote

10.0/10
Amanda B.
Mit Google übersetzen

Working with Teckst over the past two years has been great! Helpful staff, robust platform.

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 6.7.2017
Quelle der Bewertung: Capterra

Vorteile

Our business is designed to save time for busy people, so fast service is really important. Our customers love texting and Teckst allowed us to implement this easily. We explored other messaging solutions, but Teckst expressed the most excitement about growing with us and helping us innovate as our business scaled.

The account management team was always super responsive and helped us decide the best way to launch SMS with our customers. The fact that it is seamlessly integrated with our Desk.com account allowed us to train our team of agents quickly and the learning curve was minimal. That was key to our success here.

Nachteile

Desk.com doesn't support emoji usage, so for our first ~6 months of Teckst usage we weren't able to send customers emojis. Teckst ended up creating a workaround that allowed emoji usage on Desk, which was great for us. Our customers are big emoji users, so we saw an increase in CSAT once we started incorporating them in our messaging.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
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Weiterempfehlungsquote

9.0/10
Chris C.
Mit Google übersetzen

If you need an SMS provider, Teckst isgood

Täglich für Mehr als 1 Jahr genutzt
Bewertet am 6.7.2017
Quelle der Bewertung: Capterra

We provide a faster support channel that positions us where our customers are: on their phone.

Vorteile

The implementation is straightforward with Teckst providing a white-glove service. Integrating Teckst with a CRM (we were on Desk and now on ServiceCloud) allows for an agent to quickly learn how to handle SMS cases since they're already familiar with the case paradigm. The Teckst platform is fast and responsive, meaning that there is little latency between inbound and outbound texts through the CRM.

The use of emojis is incredibly impactful which allows us to provide empathetic service at scale.

Nachteile

Nothing major to mention! It would be great to have an admin dashboard so we could self-service, but I hear that is in the works.

Verteilung der Bewertung

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Weiterempfehlungsquote

10.0/10
Michael R.
Mit Google übersetzen

Great product; feature-rich yet easy for agents to learn to use, all backed by first-rate support.

Täglich für 6-12 Monate genutzt
Bewertet am 13.7.2017
Quelle der Bewertung: Capterra

On it's initial small-scale test for confirming pre-scheduled calls to customers, we saw an 8.5% increase in decision-maker reach rates on those scheduled calls, and a 11.5% increase in sales conversion when decision makers were reached. The combined 22% lift in sales was a clear winner, and we are now looking to increase the automated use cases to include order confirmation, delivery confirmation, and more.

Vorteile

All conversations are captured verbatim with auto-generated messages clearly differentiated from customer incoming texts and also agent outbound texts. That feature is vital for agent training, tracking customer history, spotting trends, First Call Resolution, and compliance-related issues.

Nachteile

A few "shortcuts" (for instances, inserting a time and date for a scheduled callback from the dialer platform) were custom-developed and slightly klugy (requiring agents to insert a "carat", then a short code). Later iterations continued to improve!

Verteilung der Bewertung

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Weiterempfehlungsquote

9.0/10
Hayden M.
Mit Google übersetzen

Teckst has been super responsive to our needs and always keeps us updated on the latest releases.

Täglich für Mehr als 1 Jahr genutzt
Bewertet am 13.7.2017
Quelle der Bewertung: Capterra

Vorteile

Their customer service has been really awesome. They are also quick to get us updated on the new features and overall any transitions have been painless. Super easy to work with them!

Nachteile

We've been using them for a while now and it's taken a little longer than expected for them to add additional features that are becoming more common in the SMS world. But I do think they've started to ramp up lately.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Teckst Preis

Beginnt ab
100,00 $/Monat
Preisoptionen
Kostenlose Testversion
Abonnement
Preis-Leistungs-Verhältnis

Pricing is per-agent, per month. Enterprise pricing is also offered. Contact Teckst for pricing information.

Teckst Funktionen

  • API
  • Aktivitäts-Dashboard
  • Automatische Benachrichtigungen
  • CRM-Integration
  • Chat
  • Ticket-Management
  • Workflow-Management

  • Berichterstattung und Statistik
  • E-Mail-Integration
  • Echtzeitüberwachung
  • Integration von Dritten
  • Kontakt-Historie
  • Kundenspezifisches Branding
  • Multi-Channel-Kommunikation
  • Priorisierung
  • Social-Media-Integration
  • Sofortnachrichten
  • Umfragen & Feedback
  • Wissensdatenbank
  • Überwachung

Zusätzliche Informationen für Teckst

Schlüssel-Features von Teckst

  • Analytics
  • Automated Routing
  • Automated Routing
  • Customer Engagement Center
  • Customer Engagement Center
  • Customer Support
  • Geo Targeting
  • Help Desk
  • Inbox / Queue Management
  • Inbox / Queue Management
  • Knowledge Database
  • Live Chat
  • MMS
  • Mass Texting
  • Offline Form
  • Persistent Chat
  • Proactive Invitations
  • Service Desk (ITIL / ITSM)
  • Shortcodes
  • Shortcut Messages
  • Transfers / Routing
  • White Label Branding

Vorteile

• Lets customers communicate with sales agents over their most-used channels (SMS/text, Facebook Messenger, WhatsApp, Call-to-text).

• Teckst enables agents to answer questions quickly and easily to facilitate sales and prevent visitors from leaving the website.

• Teckst integrates with familiar systems including Zendesk, Oracle, Microsoft Dynamics, and more.

• Allows users to capture what their customers are asking for and what their purchase journey is so they can respond accordingly.

• Teckst updates cases and contacts in real-time, providing agents with full visibility into the customer’s history.

Teckst Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über Teckst.

F. Welche Preispläne bietet Teckst an?

Teckst bietet folgende Kostenpläne an:

Beginnt ab: 100,00 $/Monat

Preismodell: Abonnement

Kostenlose Testversion: Verfügbar

Pricing is per-agent, per month. Enterprise pricing is also offered. Contact Teckst for pricing information.

F. Was sind die Hauptfunktionen von Teckst?

Teckst bietet die folgenden Funktionen:

  • Analytics
  • Automated Routing
  • Automated Routing
  • Customer Engagement Center
  • Customer Engagement Center
  • Customer Support
  • Geo Targeting
  • Help Desk
  • Inbox / Queue Management
  • Inbox / Queue Management
  • Knowledge Database
  • Live Chat
  • MMS
  • Mass Texting
  • Offline Form
  • Persistent Chat
  • Proactive Invitations
  • Service Desk (ITIL / ITSM)
  • Shortcodes
  • Shortcut Messages
  • Transfers / Routing
  • White Label Branding

F. Wer sind die typischen Nutzer von Teckst?

Teckst hat die folgenden typischen Kunden:

Mittlere Unternehmen, Kleine Unternehmen

F: Welche Sprachen werden von Teckst unterstützt?

Teckst unterstützt die folgenden Sprachen:

Englisch

F. Welche Preispläne bietet Teckst an?

Teckst hat folgende Preismodelle:

Abonnement

F. Unterstützt Teckst mobile Geräte?

Wir haben keine Informationen darüber, welche Geräte Teckst unterstützt

F. Mit welchen anderen Applikationen integriert Teckst?

Teckst kann in folgende Anwendungen integriert werden:

Freshdesk, Help Scout, Oracle Service Cloud, SAP Business One, Salesforce Sales Cloud, Salesforce Service Cloud, Scout, SugarCRM, Zendesk

F. Welche Varianten der Kundenbetreuung bietet Teckst an?

Teckst bietet folgende Optionen für Kundensupport:

Online-Support, Telefon-Support