InTouchLink

Über InTouchLink
InTouchLink ist eine Software für betreutes Wohnen und Management, die entwickelt wurde, um Ruhestandsgemeinschaften, betreutes Wohnen und Einrichtungen und Seniorenpflegeheime dabei zu unterstützen, die Kommunikation zwischen Familien und Bewohnern mithilfe einer Reihe von Tools zu rationalisieren, darunter nutzerdefinierte TV- und Web-Inhalte, ein LiveCam, mehrstufige Mitarbeiterzugriffsmöglichkeiten, Kalenderverwaltung, Menüverwaltung, automatische Berichte und mehr. Der Zugriff über mehrere Geräte ermöglicht den Nutzern den Zugriff auf alle Funktionen über einen PC, Mac, iPad, Tablet oder jedes andere Computergerät.
Die Online-Plattform InTouchLink für die Weiterbildung von Mitarbeitern unterstützt kundenspezifische Kurse einschließlich gemeinschaftsspezifischer Videos, Bilder, Präsentationen, Dokumente und mehr. Es macht die Kommunikation auch einfacher als je zuvor mit seinem 24/7-Wide-TV-Kanal. Der InTouchLink TV-Kanal enthält Menüs, Fotos und einfach verwaltete Aktivitäten. Die Mitarbeiter können mit Hilfe von Notfallhilfswerkzeugen und -ankündigungen auf dem Laufenden halten. InTouchLink steigert auch die betriebliche Effizienz, da Druckkosten und doppelte Arbeitsgänge vermieden werden. InTouchLink ist eine Digital-Signage-Plattform, mit der Bewohner Zugang zu den neuesten Updates erhalten. Das System ermöglicht es den Anlegern auch, durch laufende Umfragen und Kioske unmittelbares Feedback zu geben. Alle Serviceanfragen werden im zentralen Dashboard erstellt, sodass wiederkehrende Aktivitäten für ein effizientes Management automatisiert werden.
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- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
In Touch Link is a great communication and marketing program
Bewertet am 8.6.2021
I would say my overall experience has been great!
I would say my overall experience has been great!
Vorteile
I love how I can get the word out to my residents about daily activities, events, community news, movies, menu and much more. I enjoy creating the different screens and adding You Tube videos or importing my own videos of various functions. The tech department is only a phone call away and always returns your messages quickly, even on weekends. If communities do not have this program in house then they are just missing out. Love It!!!
Nachteile
I do wish their were more pictures that fit our activities like birthdays, travel, current events, music, card games. I have to log out and go to the internet and download pictures then go back into In Touch and browse my pictures sometime they fit sometimes they are to large. I wish you could adapt some photos to our community needs.
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 6.0 /10
Overall good product
Bewertet am 8.6.2021
In suite programming was very beneficial during the pandemic as most of our residents were in their...
In suite programming was very beneficial during the pandemic as most of our residents were in their rooms especially during and outbreak. It gave them something to do and keep them engaged
Vorteile
I like that the system is pretty easy to use for entering the information and then displaying the information, easy to learn.
Nachteile
There are a few features I wish were slightly simpler. I wish that we could add videos to the in suite channels that are not you tube specific. During the pandemic and stay at home order it would have been nice to add educational videos and or movies in the evenings etc. I found it difficult to find you tube specific videos. I would also like to see a way to maybe keep a seasonal calendar on file, that we have previously used.. It would be easier to upload/update programs dates and times specific rather than sometimes starting from scratch each month. It would also be nice if it could be interactive somehow. Like trivia games etc, that they can play in their suites?
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
Review from Vision Nursing and Rest Home
Bewertet am 24.1.2017
Having in touch in our nursing and rest home has made the job of the activity and dietary department...
Having in touch in our nursing and rest home has made the job of the activity and dietary department much easier as we have 10 TV's throughout the home to place up information for our residents, families and staff to see. All changes can be made one computer and as soon as you hit save all TV's are changed at once. Instead having having to run around to change them individually or back in the day of using paper signs with information that needed to get out to our residents.
Intouchlink staff are on top of things and when units are down they will email to let us know and have us check them. If there is a question about the software and when an email is sent staff usually email back the same day, with an answer or letting us know they are looking into the issue.
The one issue is we have been with the company for 5 years now and during that time we have replaced each one of the boxes at least once at no charge to us and with having this many boxes in our house there always seems to a box that we are fixing. The older style boxes you used get VERY HOT, but since you have moved to the new thinner style box this issue seems to have been resolved and we have not had an issue with this particular box.
Now that our 5 year contract is up we are currently looking at our budget to see about rejoining and replaced all of the boxes in the house and starting from scratch with the newer boxes you are using and hoping to not have as many problems.
Hoping to continue our work with Intouchlink for another 5 years.
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Tendercare Living Centre
Bewertet am 1.2.2017
Communication is key in any organization, including Long Term Care, where our customers include...
Communication is key in any organization, including Long Term Care, where our customers include residents, their families, visitors and staff. To reach all those customers is a task in itself. InTouch Link has now made communication one step easier in getting our message across. Our predominantly Chinese home now has signage screens on each home area, displaying activities of the day, menus, weather, important messages, birthdays and more - all that the residents, families, visitors and staff can see in real time, in English AND in Chinese. We have received great feedback from residents who love to see their pictures pass by on the screens and residents who are made to feel extra special as a "Happy Birthday" wish appears on their special day. We are hoping, in the near future, to roll out the feature where families will have access to log in from their own personal devices to see what is happening in and around our home!
Vorteile
It is easy to update. It displays nicely and InTouch Link is so open to suggestions that we make and they make adjustments accordingly
Nachteile
Because we have to do everything in two different languages, it is a bit more time consuming at the end when it is time to print as we have to make adjustments for things to appear the way we would like them to. Also the fact that we can not edit directly on the Activity Calendars and have to keep going back and forth to make the adjustments. When we want to send calendars via email, we have to put them in a different format so that families can open them. I'm sure once families have access to the program, this problem will be eliminated.
- Branche: Gastgewerbe
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
A great addition to the lifestyle and services we offer here!
Bewertet am 28.1.2017
Our in-house TV channel generated through InTouchLink is a great addition to the lifestyle and...
Our in-house TV channel generated through InTouchLink is a great addition to the lifestyle and services we offer here at Hollandview Trail Retirement Residence. Our residents check our channel regularly to see what is on the menu for lunch and dinner in the dining rooms, what fun programs and events are coming up and to see the exciting bus trips that are happening this week, plus so much more!
Vorteile
Brings such value to our lifestyle enabling us to highlight and showcase everything that goes on here in our residence right up to the residents' suite televisions. Gives them access to up-to-date information. It's a great marketing tool when we are on tours with potential residents and their families as well. Is also a great platform to teach seniors how to use and navigate the computer and internet.
InTouchLink Häufig gestellte Fragen
Weiter unter folgen häufig gestellte Fragen über InTouchLink.F. Welche Preispläne bietet InTouchLink an?
InTouchLink bietet folgende Kostenpläne an:
- Ab: 200,00 $/Monat
- Preismodell: Abonnement
- Gratis Testen: Verfügbar
F. Wer sind die typischen Nutzer von InTouchLink?
InTouchLink hat die folgenden typischen Kunden:
11–50, 51–200, 201–500, 501–1.000, 1.001–5.000
F: Welche Sprachen werden von InTouchLink unterstützt?
InTouchLink unterstützt die folgenden Sprachen:
Englisch
F. Unterstützt InTouchLink mobile Geräte?
InTouchLink unterstützt die folgenden Geräte:
F. Mit welchen anderen Applikationen integriert InTouchLink?
InTouchLink kann in folgende Anwendungen integriert werden:
Google Docs, Google Slides, PCC
F. Welche Varianten der Kundenbetreuung bietet InTouchLink an?
InTouchLink bietet folgende Optionen für Kundensupport:
E-Mail/Helpdesk, FAQ/Forum, Wissensdatenbank, Telefon-Support, 24/7 Live-Support, Chat
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