
Podium
Über Podium
Podium ist eine Reputationsmanagement-Plattform, die Bewertungen von mehreren Websites mit dem Ziel zentralisiert, Unternehmen bessere Sichtbarkeit, verbesserte Abläufe und bessere Kaufentscheidungen zu verschaffen. Podium vereinfacht die Kundeninteraktion, indem es sich auf Nutzerfreundlichkeit konzentriert. So können Nutzer einfach mit Kundschaft interagieren, um Bewertungen, Feedback und Geschäftsanalysen zu erhalten.
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Nutzerbewertungen
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- Branche: Internet
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 7.0 /10
Interesting mesh of a review and communication service
Bewertet am 21.7.2021
Originally, I was looking for a reputation management service, but turns out, that's our least used...
Originally, I was looking for a reputation management service, but turns out, that's our least used feature for Podium. Instead, we've really been using Podium as a communication tool for our loan officers and new leads. I like that everything is done through SMS and allows our LOs to call the lead right away.
Our business is closed mainly through phone, so Podium works well for us. However, I don't recommend for all industries.
Vorteile
-Chats with customers are through texts
-Different sales agents can answer, and there is no limit to how many sales agents are allowed on 1 account
Nachteile
-Does not integrate to our CRM tool (Hubspot)
-Not really using the review portion of Podium
-No automatic chatbot integration
Gründe für den Wechsel zu Podium
Podium had an interesting SMS chat feature that I wanted to try.- Branche: Einzelhandel
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Podium--Reliable and Easy to Use
Bewertet am 19.10.2022
As explained, I have been a Podium customer for quite a while. My company actually dropped Podium...
As explained, I have been a Podium customer for quite a while. My company actually dropped Podium for a hot minute and used a program called Swell. The employees and I complained so much about the glitch issues of Swell that our company returned to Podium. That's not to say Podium is "glitch-free," but it far outways the issues we had with Swell. I will note that something has changed with Podium's customer service. When I first began using Podium, the customer service chats almost felt like you were talking to a friendly developer, eager to help. Now the customer service help feels like I'm chatting with overworked, underpaid, and uninterested grumpy teenagers.
Vorteile
Podium is incredibly user-friendly. Our store has a wide range of computer knowledge--from advanced to those who struggle to find the back button. Podium has been a good fit for all levels.
Nachteile
I'm not a fan of pulling the photos from my photo album or seeing that the pictures I take through the app are stored in my phone's photo album. I take many photos of products for customers and am very busy, so I often forget that they are there. I've used Podium for so long that when I look back at my years of personal photos I still find a picture of some random product that I forgot to delete.
- Branche: Anwaltskanzlei
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Passable software. Terrible management.
Bewertet am 15.2.2024
Product was okay but ultimately was not comprehensive enough to fit our needs for the price. Their...
Product was okay but ultimately was not comprehensive enough to fit our needs for the price. Their client management was terrible with constant turnover and empty promises. It feels like they need to trap customers instead of providing a quality product at a price that would make me want to stay with them after 3 years. I can handle pricing disagreement but refuse to work with a dishonest company. It says something when you need to trap customers instead of having them want you like we do with our many other service providers.
Vorteile
All in one interface, mostly seamless communication portal, partial functionality standalone app.
Nachteile
Tried to trap us in contract - acknowledged cancellation and then proceeded to continue billing and pretend as if there was no cancellation. Ran through 5-6 “reps” consulting with their “team” who mostly promised fixes and then left the company before resolution.

- Branche: Bau
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Podium Rocks & The Product Works
Bewertet am 23.3.2021
They are amazing and I am looking forward to see where the product will go in the future.
They are amazing and I am looking forward to see where the product will go in the future.
Vorteile
It is easy to use, easy to train people, and it works to get customer reviews in the right place on the internet. Google reviews are king and the Podium works great with Google Reviews.
Nachteile
The customer support could be better and more knowledgeable. The company is growing fast and they have a lot of new people who do not know the product.
Gründe für den Wechsel zu Podium
They are the best and most reliable. Also, they have the tightest partnership and integration with Google.- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
My Expereince With Podium
Bewertet am 12.2.2024
Vorteile
It comes wit SMS marketing and mass messaging capabilities
It supports live chat and makes meeting customer satisfaction easy
It makes handling customer experience easy
Nachteile
Podium has really helped and no issues yet.
Podium Häufig gestellte Fragen
Weiter unter folgen häufig gestellte Fragen über Podium.F. Welche Preispläne bietet Podium an?
Podium bietet folgende Kostenpläne an:
- Gratis Testen: Nicht verfügbar
F. Wer sind die typischen Nutzer von Podium?
Podium hat die folgenden typischen Kunden:
2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000
F: Welche Sprachen werden von Podium unterstützt?
Podium unterstützt die folgenden Sprachen:
Englisch
F. Unterstützt Podium mobile Geräte?
Podium unterstützt die folgenden Geräte:
Android (mobil), iPhone (mobil), iPad (mobil)
F. Mit welchen anderen Applikationen integriert Podium?
Podium kann in folgende Anwendungen integriert werden:
3C Connect, ABC Ignite, ACS, ALLDATA, AccuLynx, ActiveCampaign, AdvancedMD EHR, Airtable, AroFlo, AthenaPortal, AutoFluent, Autosoft DMS, Bay-masteR, CCC ONE, CDK Global, COSTAR, Calendly, ClearDent, Cliniko, Clio, Cloud 9 Ortho, DealerBuilt, DealerCenter, DealerSocket CRM, Dealertrack DMS, Denticon, Dentrix, Dentrix Enterprise, EZLynx, Eaglesoft, Epass-online, FEX DMS, FareHarbor, FieldEdge, FieldRoutes, Frazer, FreshBooks, Furniture Wizard, Grapevine, HawkSoft CMS, Housecall Pro, HubSpot CMS Hub, HubSpot CRM, HubSpot Sales Hub, JobNimbus, Jobber, Keap, Kickserv, LANKAR PRO, Lightspeed, Litify, MEDENT, Mailchimp, Manager SE, MaxxTraxx, MedEvolve, Mindbody, Mitchell RepairCenter, ModMed, MoveWare, Nexsyis Collision, NextGen, NextGen Office, Omnique, Open Dental, P3 HVAC Software, PawnMaster, Peartree Dealership Management System, PestPac, Pipedrive, PracticeWorks a Sensei product, ProMax Unlimited, Protractor, QuickBooks Online, Repair Shop Director, SERTI, SOLO, STORIS, Salesforce Starter, Saleslifter Pro, ServSuite, Service Fusion, ServiceM8, ServiceMonster, ServiceTitan, Shop Boss, Shop-Ware, ShopController, Shopify, Shopify POS, Shopify Plus, Simpro, SiteLink Web Edition, SoftDent a Sensei product, Squarespace, Stock Tracker, Storage Commander Cloud, Successware, Tekmetric, TeleVox, The EDGE, The EDGE Platform, The Edge, The Jewelry Shopkeeper, Tire Guru, TireShop, Titan DMS, TriMed Complete, Tylernet, Wherewolf, WildJar, Xero, ZENOTI, Zendesk Sell, Zipwhip, Zoho Books, Zoho CRM, Zoho Desk, athenaIDX, eClinicalWorks, improveit 360
F. Welche Varianten der Kundenbetreuung bietet Podium an?
Podium bietet folgende Optionen für Kundensupport:
E-Mail/Helpdesk, FAQ/Forum, Wissensdatenbank, Telefon-Support, Chat
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