Podium
Über Podium
Podium ist eine Reputationsmanagement-Plattform, die Bewertungen von mehreren Websites mit dem Ziel zentralisiert, Unternehmen bessere Sichtbarkeit, verbesserte Abläufe und bessere Kaufentscheidungen zu verschaffen. Podium vereinfacht die Kundeninteraktion, indem es sich auf Nutzerfreundlichkeit konzentriert. So können Nutzer einfach mit Kundschaft interagieren, um Bewertungen, Feedback und Geschäftsanalysen zu erhalten.
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Podium
Startpreis
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Funktionen
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Bedienkomfort
Preis-Leistungs-Verhältnis
Kundenservice
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Nutzerbewertungen
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Andere Softwarekäufer brauchen deine Hilfe! Produktbewertungen helfen uns allen, die richtigen Entscheidungen zu treffen.
- Branche: Chemikalien
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Double our Reviews!
Bewertet am 10.4.2022
Quality software which is a must in our modern times.
Quality software which is a must in our modern times.
Vorteile
The review text message changed our search engine position. We got a ton of reviews after deploying this software. It’s always incredible easy to set up and teach new employees.
Nachteile
Once you send out reviews to a customer you can’t send another one even if it has been months.
- Branche: Telekommunikation
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Very good at what it does
Bewertet am 3.6.2020
Overall I'm very pleased with Podium. Despite the few shortcomings it alowed us to acheive our...
Overall I'm very pleased with Podium. Despite the few shortcomings it alowed us to acheive our goals in a relatively short time frame and within budget.
Vorteile
The ability to send Google review requests directly to customers via SMS was amazing. It was exactly what we needed to get our review score up to, and past, our target score within the space of only a few months. The interface is incredibly user friendly and managing teams is about as simple as it gets.
Nachteile
I found that a lot of the time it wouldn't correctly tag who within our team was resposible for receiving reviews. There's also no ability to customise reports.
It owuld be great if there could also be more integrations with additional review platforms, as we were stuck with only being able to provide the option for Google reviews as we don't accept Facebook Reviews. This caused us to miss a few reviews as customers didn't have Google accounts.
Gründe für den Wechsel zu Podium
Price and features best matched our needs and staff were incredibly helpful.- Branche: Verbraucherdienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
"We wish we could do more to help, but this really is as far as we can go."
Bewertet am 18.2.2021
Podium will use that 1-yr agreement you sign against you no matter how many issues you have with...
Podium will use that 1-yr agreement you sign against you no matter how many issues you have with their services. They will ignore you, say they've cancelled services with the same template email over and over again, and yet your credit card will still be charged each month.
We hope that everyone takes pause when signing that 1-year contract with Podium. We wish we had taken pause before signing up.
Vorteile
When the software works, it really is a nice system. Our issue is that the software never worked. My employees had consistent issues with messages not showing up in the inbox or not receiving notifications when new messages came in. I myself did not receive a single notification for a new message for over a month, and it was still not fixed by the time we finally decided we had enough and switched to another system. I also had to reach out to them weekly to see if my issues have been figured out because they will never reach back out to you about the issues you're having.
Nachteile
Trying to cancel with Podium is the worst experience we've ever had with a company. My partner had to pretend to be a new client prospect to get Podium to help us because they will dodge and outright ignore correspondences about cancelling service. They've admitted their issues, told us they are letting us out of the 1-yr contract, yet they are still charging our credit card each month. We have finally had to take the issue up with our credit card company.
In Betracht gezogene Alternativen
BirdeyeGründe für den Wechsel zu Podium
That sentence in my title was in every cancellation template email we received from Podium. We’ve received multiple “your services have been cancelled” template emails with that sentence in it, and yet we still have not had our services fully cancelled. We believe this sentence to be very fitting and a view into how Podium treats their customers. This is the first bad review I’ve ever written. We’re in customer service. We know how important reviews are to businesses, and we would rather just move on from a bad experience than write a bad review about a company. We know most companies are trying their best, and sometimes bad things just happen. I feel it necessary to write this though as to help others when making a decision about starting services with Podium. Podium will use that 1-yr agreement you sign against you no matter how many issues you have with their services. They will ignore you, say they've cancelled services with the same template email over and over again, and yet your credit card will still be charged each month. No customer should have to resort to pretending to be a new customer to get someone to help, and no customer should have to finally deal with their credit card company because Podium will not cancel your account properly no matter what they say. We hope that everyone takes pause when signing that 1-year contract with Podium. We wish we had taken pause before signing up.- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Essential to business amid COVID-19
Bewertet am 20.8.2020
We were looking at switching to another product simply due to the expense of Podium. After reaching...
We were looking at switching to another product simply due to the expense of Podium. After reaching out Podium had no trouble dropping our price about 33%- why not just give us a more competitive price from the get go?
Vorteile
I love how easy it is to answer quick questions that cut down on phone calls to the office. I also can't overstate how helpful the review request templates are for quick texting!
Nachteile
The mobile app is very flawed. Messages are missed or just not seen, even when I know what I'm looking for. Podium is absolutely a desktop experience from the management side.
In Betracht gezogene Alternativen
SwellGründe für den Wechsel zu Podium
Swell was cheaper and had some very attractive options. Honestly, the only reson we didn't switch is because changing products amid a pandemic was something we didn't think would be wise to inflict on our team.- Branche: Automotive
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Great Program!
Bewertet am 29.5.2020
Vorteile
I appreciate how easy it is to navigate through the different pages and separate my message boards from my coworkers. The program is fast and efficient and I have not experienced any issues.
Nachteile
On a rare occasion, customers have reported that they were unable to open links sent through podium. It is my belief that this was likely user error on their end as I have not experienced this issue.
Podium Häufig gestellte Fragen
Weiter unter folgen häufig gestellte Fragen über Podium.F. Welche Preispläne bietet Podium an?
Podium bietet folgende Kostenpläne an:
- Ab:
- Preismodell: Abonnement
- Gratis Testen: Verfügbar
F. Wer sind die typischen Nutzer von Podium?
Podium hat die folgenden typischen Kunden:
Selbstständig, 2–10, 11–50
F: Welche Sprachen werden von Podium unterstützt?
Podium unterstützt die folgenden Sprachen:
Englisch
F. Unterstützt Podium mobile Geräte?
Podium unterstützt die folgenden Geräte:
Android (mobil), iPhone (mobil), iPad (mobil)
F. Mit welchen anderen Applikationen integriert Podium?
Podium kann in folgende Anwendungen integriert werden:
3C Connect, ABC Ignite, ACS, AIM duplicate, ALLDATA, AMS Protractor, AccuLynx, AdvancedMD EHR, AutoFluent, Autosoft, Autosoft DMS, Bay-masteR, CCC ONE, CDK Elead, CDK Global, COSTAR, ClearDent, Clio, Cloud 9 Ortho, DealerBuilt, DealerCenter, Dealertrack DMS, Denticon, Dentrix, Dentrix Enterprise, Eaglesoft, Epass-online, FEX DMS, FareHarbor, FieldEdge, FieldRoutes, Frazer, FreshBooks, Furniture Wizard, Grapevine, HawkSoft CMS, Housecall Pro, InvoMax, JobNimbus, Kickserv, LANKAR PRO, Lightspeed, Lightspeed POS, Litify, MEDENT, Manager SE, MaxxTraxx, MedEvolve, Mindbody, Mindbody, Mitchell RepairCenter, ModMed, MoveWare, Nexsyis Collision, NextGen, NextGen Office, Omnique, Open Dental, P3 HVAC Software, PawnMaster, Peartree Dealership Management System, PestPac, PracticeWorks a Sensei product, ProMax Unlimited, QuickBooks, Quickbooks Online, Repair Shop Director, SERTI, SOLO, STORIS, Salesforce Essentials, Saleslifter Pro, ServSuite, Service Fusion, ServiceTitan, Shop Boss, Shop-Ware, ShopController, Shopify, Simpro, SiteLink Web Edition, SoftDent a Sensei product, Stock Tracker, Storage Commander Cloud, Successware, Tekmetric, TeleVox, The EDGE, The Edge, The Jewelry Shopkeeper, Tire Guru, TireShop, TriMed Complete, Tylernet, Xero, ZENOTI, improveit 360
F. Welche Varianten der Kundenbetreuung bietet Podium an?
Podium bietet folgende Optionen für Kundensupport:
E-Mail/Helpdesk, Wissensdatenbank, Telefon-Support, Chat
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