Kustomer

Kustomer

Intelligent CRM for Customer Service

4.5/5 (22 Bewertungen)

Kustomer Übersicht

Create Customer Friendships with the next-generation solution to customer management. By unifying all relevant data, customer history, apps, and systems, Kustomer helps teams automate CX business logic. Kustomer provides agents with a full view of every customer’s purchases and interactions, enabling personalized service delivery.

Preis

Beginnt ab
99,00 $/Monat
Preisoptionen
Kostenlose Testversion
Abonnement
Preis-Leistungs-Verhältnis

Geräte

Unternehmensgröße

K
M
G

Märkte

Vereinigte Staaten von Amerika

Unterstützte Sprachen

Englisch

Kustomer Bewertungen

Gesamtbewertung
4.5/5
95% Positive Bewertungen
11
Ausgezeichnet
10
Sehr gut
1
Durchschnitt
0
Gering
0
Schlecht
Meagan M.
Mit Google übersetzen

Very happy Kustomer! (HA get it?)

Täglich für Mehr als 1 Jahr genutzt
Bewertet am 1.8.2018
Quelle der Bewertung: Capterra

when leaving desk.com, we shopped zendesk and freshdesk in addition to kustomer. we chose kustomer and have never looked back. it's been integral to getting not only CX but multiple operations teams into a single environment where we can collaborate.

Vorteile

the concept can't be beat - aggregating multiple customer touchpoints into a timeline really gives you an immediate sense of that user. not only can you quickly glance at context clues (like purchases, NPS surveys, and support cases) but with the right integrations, you already know WHICH customer is calling as within a second of answering the call. this makes it easy for your agents to already dive into the issue and pitch solutions without having to ask for name, confirmation number, etc. all the basics are there too like user profile with easy edits, merging, moving, forwarding, notes, macros, etc. since we got in early we've seen a lot of exciting features and changes with kustomer over the last year. autopilot steers tickets right to your agents so they don't go cherry picking through searches. making new searches is crazy easy and you can set specific team-based or user-based permissions for them. @mentions available for internal notes on cases. there's an internal knowledge base they recently released which seems awesome, though we've yet to utilize it. CSM and customer support are pretty great too.

Nachteile

there's a lot they still aspire to - they're a young company who just secured another round of funding and with any luck they'll hire a lot of developers. we've been a somewhat demanding client but the truth is that you need robust reporting to understand your CX/CS teams and hold them accountable. they out-of-the-box reports that kustomer offers are "good" but leave a lot to be desired. you can export custom CSVs to find what you need but it's not always possible to find what you need at all, and only one person can export at a time per environment. additionally, while the concept of open API and full access for users to write scripts and worfklows for their environments is wonderful in theory, the documentation provided for workflows is weak. if you don't know javascript, you'll struggle to write your own workflows.

Mit Google übersetzen

Antwort von Kustomer

Hi Meagan, happy to read about your experience with Kustomer! Having long-term happy customers like yourself makes us super proud :)

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

10.0/10
Jessie B.
Mit Google übersetzen

smooth, efficient, what more could you ask for?

Täglich für 1-5 Monate genutzt
Bewertet am 17.7.2019
Quelle der Bewertung: Capterra

I have had a great overall experience with Kustomer. It has helped us grow within our customer interactions and aid us with information to be of more assistance. I feel like this program is amazing for all contact center to utilize.

Vorteile

I like how this software merges all contacts with customers, all contact are within one pager per customer so you can see when they reach out, how many times and even incorporates our ratings for the interaction. We even have access to orders the customer has placed which has eliminated the need to have multiple tabs open. We have the ability to see ho much they have spent with us as well, it makes our job so much easier and gives us access to information more quickly. I also enjoy the different statuses that we can be in to let our managers know what we are doing and to track our efficiency.

Nachteile

I do not like how sometimes near then end of my shift this program shuts down, and causes me to have a delay in my work day and even interacting with customers. I also don't like the generic names it gives people contacting us prior to them identifying themselves. An example of theses are (purple compass, green broom, silver basket) basically a color and an object to identify customers.This program also opens a new tab to be available to customers with amazon connect, this forces us to have another tab open causing our screens to be cluttered.
I do not like how free trials of expanding text programs fo not work within this, you have to pay for the ability to use the specific program I am referring to, so then we had to find a less efficient program to assist with expanding our text. Also a grammar program we used doesn't link up with this either.

Verteilung der Bewertung

Bedienkomfort

Weiterempfehlungsquote

10.0/10
Armend P.
Mit Google übersetzen

Helps you to resolve work related tasks

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 28.3.2019
Quelle der Bewertung: Capterra

Kustomer is one of the main tools of every company. You can keep track of your employees and all the information with the partners and customers. Overall it's a great product.

Vorteile

Kustomer is a great tool and software that every company should have. Before Kustomer we were using different softwares and admin but after we started to work in Kustomer we realized how much efficient and easy Kustomer was. This software is part of our daily job where we communicate with our colleagues and solve different tickets and issues. Kustomer allows you to send sms and emails to your partners and customers and keep track of all information in one place.

Nachteile

So far everything seems to be working fine maybe Kustomer should improve the dropdowns a little bit but so far everything is good.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort

Weiterempfehlungsquote

8.0/10
Aleksandar M.
Mit Google übersetzen

Great CRM Software

Täglich für Mehr als 1 Jahr genutzt
Bewertet am 6.6.2019
Quelle der Bewertung: Capterra

We use Kustomer as the main tool for tracking our workflow, and customer relations, as it has a great ticketing system. As a company with lots of teams, it helps us a lot with our day to day work.

Vorteile

There are lots of CRMs out there, but one of the things that separate Kustomer out of the bunch is its internal conversation system. It helps us connecting business to the customer as well as employee to employee with its powerful ticketing system. The communications with the customers are integrated and tracking of the product and workflow is so easy.

Nachteile

It has a steep learning curve, at first glance, it is very confusing to the new employees. Also, Kustomer needs to improve on its reporting tools and options, it is very annoying having to enter the date every time you change something in the report.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

8.0/10
Petar P.
Mit Google übersetzen

Customer and Consumer Tracking

Täglich für Mehr als 1 Jahr genutzt
Bewertet am 6.6.2019
Quelle der Bewertung: Capterra

As a user that depletes the reporting resources to the max i sometimes find it hard to finish a request with only one report, meaning i would need to create 2-3 reports to present the final result.

Vorteile

I like how seamless is the maneuvering between the consumer tasks and the customer tasks. Since we are a consumer service company, we have customers that use our services and we serve also the customers of our customers. :)
So having all that in one place is awesome.

Nachteile

Using the in app reporting tool can be a bit tricky. It doesn't give you all the freedom like you would have when you would be querying the data yourself. It lacks advanced filtering and grouping of reports.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

7.0/10

Kustomer Preis

Beginnt ab
99,00 $/Monat
Preisoptionen
Kostenlose Testversion
Abonnement
Preis-Leistungs-Verhältnis

Enterprise: $99 per user/month (billed annually)
Ultimate: $169 per user/month (billed annually)

Kustomer Funktionen

  • API
  • Aktivitäts-Verfolgung
  • Anpassbare Berichterstellung
  • Berichterstattung und Statistik
  • CRM-Integration
  • Erinnerungen
  • Integration von Dritten
  • Social-Media-Integration

  • Aktivitäts-Dashboard
  • Anpassbare Vorlagen
  • Automatische Benachrichtigungen
  • Benutzerdefinierte Felder
  • Daten-Import / -Export
  • E-Mail-Integration
  • Echtzeit-Daten
  • Elektronische Zahlungen
  • Kalenderverwaltung
  • Kundendatenbank
  • Kundenspezifisches Branding
  • Mobile Integration

Zusätzliche Informationen für Kustomer

Schlüssel-Features von Kustomer

  • @mentions
  • Activity tracking
  • Automated routing
  • Automatic reminders
  • CRM
  • Collaboration tools
  • Collaborative workspace
  • Communication management
  • Conversation history
  • Cross-channel communications
  • Custom objects
  • Custom workflows
  • Customer complaint tracking
  • Customer engagement center
  • Customer history
  • Customer returns
  • Customer support tracking
  • Data visualization
  • Dynamic workflow
  • Email management
  • Event tracking
  • Follow-up scheduling
  • Help desk
  • Inbox management
  • Known issue management
  • Live chat
  • Notes
  • Queue management
  • Reporting
  • Reporting
  • Returns management
  • SLA management
  • Search functionality
  • Sentiment analysis
  • Service level agreements
  • Task management
  • Text management
  • Third party integration
  • Timeline management

Vorteile

  • The timeline provides a complete, fully actionable view of a customer's history of interactions.

  • Engage with customers through continuous omni-channel communication, including email, texts, voice, chat, Facebook messenger, and more.

  • Custom Objects allow users to view and take action on external data like orders.

  • Make intelligent business decisions using searches that enable users to prioritize and respond to customers more efficiently.

  • Understand a customer's mood using sentiment tracking technology.

  • Kustomer Häufig gestellte Fragen

    Weiter unter folgen häufig gestellte Fragen über Kustomer.

    F. Welche Preispläne bietet Kustomer an?

    Kustomer bietet folgende Kostenpläne an:

    Beginnt ab: 99,00 $/Monat

    Preismodell: Abonnement

    Kostenlose Testversion: Verfügbar

    Enterprise: $99 per user/month (billed annually)
    Ultimate: $169 per user/month (billed annually)

    F. Was sind die Hauptfunktionen von Kustomer?

    Kustomer bietet die folgenden Funktionen:

    • @mentions
    • Activity tracking
    • Automated routing
    • Automatic reminders
    • CRM
    • Collaboration tools
    • Collaborative workspace
    • Communication management
    • Conversation history
    • Cross-channel communications
    • Custom objects
    • Custom workflows
    • Customer complaint tracking
    • Customer engagement center
    • Customer history
    • Customer returns
    • Customer support tracking
    • Data visualization
    • Dynamic workflow
    • Email management
    • Event tracking
    • Follow-up scheduling
    • Help desk
    • Inbox management
    • Known issue management
    • Live chat
    • Notes
    • Queue management
    • Reporting
    • Reporting
    • Returns management
    • SLA management
    • Search functionality
    • Sentiment analysis
    • Service level agreements
    • Task management
    • Text management
    • Third party integration
    • Timeline management

    F. Wer sind die typischen Nutzer von Kustomer?

    Kustomer hat die folgenden typischen Kunden:

    Mittlere Unternehmen, Kleine Unternehmen

    F: Welche Sprachen werden von Kustomer unterstützt?

    Kustomer unterstützt die folgenden Sprachen:

    Englisch

    F. Welche Preispläne bietet Kustomer an?

    Kustomer hat folgende Preismodelle:

    Abonnement

    F. Unterstützt Kustomer mobile Geräte?

    Wir haben keine Informationen darüber, welche Geräte Kustomer unterstützt

    F. Mit welchen anderen Applikationen integriert Kustomer?

    Kustomer kann in folgende Anwendungen integriert werden:

    Campaign Monitor, HubSpot CRM, HubSpot Marketing, Mailchimp, Nicereply, PieSync, Robly, Teamleader, UJET, Zendesk Sell

    F. Welche Varianten der Kundenbetreuung bietet Kustomer an?

    Kustomer bietet folgende Optionen für Kundensupport:

    Wissensdatenbank, Online-Support, Telefon-Support