Kustomer Übersicht

Was ist Kustomer?

Erstelle Kundenfreundschaften mit der Lösung der nächsten Generation für das Kundenmanagement. Durch die Vereinheitlichung aller relevanten Daten, Kundenhistorie, Apps und Systeme unterstützt Kustomer Teams bei der Automatisierung der CX-Geschäftslogik. Kustomer bietet Agenten einen vollständigen Überblick über die Einkäufe und Interaktionen jedes Kunden und ermöglicht so eine personalisierte Servicebereitstellung.

Kustomer Übersicht

Kosten

Beginnt ab
99,00 $/Monat

Preisoptionen

Gratis Testen
Abonnement
Preis-Leistungs-Verhältnis

Kustomer Funktionen

Geräte
Unternehmensgröße
K M G
Märkte
Vereinigte Staaten von Amerika
Unterstützte Sprachen
Englisch

Screenshots

Kustomer Screenshot: Kustomer integrates conversations, transactions & company proprietary data in one platform
Kustomer Screenshot: Kustomer integrates conversations, transactions & company proprietary data in one platform Kustomer Screenshot: Collaborate in real time on customer issues Kustomer Screenshot: View customer history and respond using multiple channels like email, text, voice and chat Kustomer Screenshot: See all conversations with a customer across different channels including email, texts and more Kustomer Screenshot: View customer orders or account information Kustomer Screenshot: Set up intelligent reminders for follow-ups Kustomer Screenshot: Use chat to engage with customers

Kustomer Bewertungen

Kustomer Bewertungen

Gesamtbewertung
4,6
/
5
Ausgezeichnet
14

Sehr gut
8

Durchschnitt
1

Gering
0

Schlecht
0

Preis-Leistungs-Verhältnis
4,5
Funktionen
4,4
Bedienkomfort
4,7
Kundenbetreuung
4,5
96% haben diese Anwendung empfohlen
Meagan M.

Very happy Kustomer! (HA get it?)

when leaving desk.com, we shopped zendesk and freshdesk in addition to kustomer. we chose kustomer and have never looked back. it's been integral to getting not only CX but multiple operations teams into a single environment where we can collaborate.


Mit Google übersetzen
Maija P.

Centralized Customer Interactions

Overall, Kustomer has been helpful in allowing my company to gather all customer communications in one central location, allowing team members to easily access a customer's full correspondence history with a single search.


Mit Google übersetzen
Verifizierter Rezensent

Highly customizable customer support experiences

I love it! I am experiencing Kustomer withdrawal now so thought I would hop on here to share my appreciation to this robust and helpful platform. I wish we hadn't transitioned away. I understand it had to do with costs.


Mit Google übersetzen
Elmedina B.

Good experience, with options to improve


Mit Google übersetzen
Jessie B.

smooth, efficient, what more could you ask for?

I have had a great overall experience with Kustomer. It has helped us grow within our customer interactions and aid us with information to be of more assistance. I feel like this program is amazing for all contact center to utilize.


Mit Google übersetzen
Meagan M.
Branche: Internet
Untern. Größe: 51-200 Mitarbeiter
Übersetzen auf: Deutsch

Very happy Kustomer! (HA get it?)

Täglich für Mehr als 1 Jahr genutzt
Bewertet am 1.8.2018
Quelle der Bewertung: Capterra

when leaving desk.com, we shopped zendesk and freshdesk in addition to kustomer. we chose kustomer and have never looked back. it's been integral to getting not only CX but multiple operations teams into a single environment where we can collaborate.

Vorteile

the concept can't be beat - aggregating multiple customer touchpoints into a timeline really gives you an immediate sense of that user. not only can you quickly glance at context clues (like purchases, NPS surveys, and support cases) but with the right integrations, you already know WHICH customer is calling as within a second of answering the call. this makes it easy for your agents to already dive into the issue and pitch solutions without having to ask for name, confirmation number, etc. all the basics are there too like user profile with easy edits, merging, moving, forwarding, notes, macros, etc. since we got in early we've seen a lot of exciting features and changes with kustomer over the last year. autopilot steers tickets right to your agents so they don't go cherry picking through searches. making new searches is crazy easy and you can set specific team-based or user-based permissions for them. @mentions available for internal notes on cases. there's an internal knowledge base they recently released which seems awesome, though we've yet to utilize it. CSM and customer support are pretty great too.

Nachteile

there's a lot they still aspire to - they're a young company who just secured another round of funding and with any luck they'll hire a lot of developers. we've been a somewhat demanding client but the truth is that you need robust reporting to understand your CX/CS teams and hold them accountable. they out-of-the-box reports that kustomer offers are "good" but leave a lot to be desired. you can export custom CSVs to find what you need but it's not always possible to find what you need at all, and only one person can export at a time per environment. additionally, while the concept of open API and full access for users to write scripts and worfklows for their environments is wonderful in theory, the documentation provided for workflows is weak. if you don't know javascript, you'll struggle to write your own workflows.

Übersetzen auf: Deutsch

Antwort von Kustomer

Hi Meagan, happy to read about your experience with Kustomer! Having long-term happy customers like yourself makes us super proud :)

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Maija P.
Branche: Informationstechnologie & -dienste
Untern. Größe: 51-200 Mitarbeiter
Übersetzen auf: Deutsch

Centralized Customer Interactions

Täglich für 6-12 Monate genutzt
Bewertet am 22.1.2020
Quelle der Bewertung: Capterra

Overall, Kustomer has been helpful in allowing my company to gather all customer communications in one central location, allowing team members to easily access a customer's full correspondence history with a single search.

Vorteile

I like that Kustomer creates a centralized database of customer communications. At a glance, I can see a full history of customer chats, emails and internal notes. I also like that I can easily assign tickets to other members or teams within my company and tag others in notes if I need help responding to a query or need to alert another team member to the communication. Filters and settings have relatively useful customization and reporting for communication statistics and customer satisfaction survey responses is also easily accessible.

Nachteile

I least like that some of the icons for different functions look similar, so if I'm looking quickly, I sometimes select the wrong action. For example, the icon to edit customer details looks similar enough to the icon for reassigning a ticket to another team member (both include the outline of a person's head) so at least a few times a week I accidentally select one instead of the other.

Verteilung der Bewertung

Bedienkomfort

Weiterempfehlungsquote: 8.0/10

Verifizierter Rezensent
Branche: Fotografie
Untern. Größe: 51-200 Mitarbeiter
Übersetzen auf: Deutsch

Highly customizable customer support experiences

Täglich für Mehr als 1 Jahr genutzt
Bewertet am 10.5.2020
Quelle der Bewertung: Capterra

I love it! I am experiencing Kustomer withdrawal now so thought I would hop on here to share my appreciation to this robust and helpful platform. I wish we hadn't transitioned away. I understand it had to do with costs.

Vorteile

What I liked best is how it adapted to our unique needs! The fact that we could see EVERY client interaction within their own timeline has saved me from making mistakes more times than I could count. You can also move tickets/emails between timelines, so it's easy to keep everything organized. When working on a team where more than a single agent works simultaneously in the same email box, Kustomer shows you exactly who is handling what, which is also a huge time saver. No more constant back and forth with your team to fiure out who is doing what! We recently transitioned away from this solution and I couldn't miss it more.

Nachteile

There's a bit of a learning curve when you are first setting it up and using it, but that's true with most of the similar softwares. Forwarding emails is also a bit counter-intuitive but I understand they have it in their radar to fix this.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Elmedina B.
Übersetzen auf: Deutsch

Good experience, with options to improve

Täglich für 1-5 Monate genutzt
Bewertet am 18.1.2018
Quelle der Bewertung: Capterra

Vorteile

- Helpful for the company
- Raised the communication throughout the employees
- A lot of issues were fixed by using it

Nachteile

- The included tags after some times or in some cases immediately disappear
- The mention option will be good to be as a separate option
- Sometimes the 'My open conversation' disappear from the system
- My manager can see the conversation that I have, but I can not see them even that I have the option to be seen by me

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Jessie B.
Branche: Verbraucherdienste
Untern. Größe: 201-500 Mitarbeiter
Übersetzen auf: Deutsch

smooth, efficient, what more could you ask for?

Täglich für 1-5 Monate genutzt
Bewertet am 17.7.2019
Quelle der Bewertung: Capterra

I have had a great overall experience with Kustomer. It has helped us grow within our customer interactions and aid us with information to be of more assistance. I feel like this program is amazing for all contact center to utilize.

Vorteile

I like how this software merges all contacts with customers, all contact are within one pager per customer so you can see when they reach out, how many times and even incorporates our ratings for the interaction. We even have access to orders the customer has placed which has eliminated the need to have multiple tabs open. We have the ability to see ho much they have spent with us as well, it makes our job so much easier and gives us access to information more quickly. I also enjoy the different statuses that we can be in to let our managers know what we are doing and to track our efficiency.

Nachteile

I do not like how sometimes near then end of my shift this program shuts down, and causes me to have a delay in my work day and even interacting with customers. I also don't like the generic names it gives people contacting us prior to them identifying themselves. An example of theses are (purple compass, green broom, silver basket) basically a color and an object to identify customers.This program also opens a new tab to be available to customers with amazon connect, this forces us to have another tab open causing our screens to be cluttered.
I do not like how free trials of expanding text programs fo not work within this, you have to pay for the ability to use the specific program I am referring to, so then we had to find a less efficient program to assist with expanding our text. Also a grammar program we used doesn't link up with this either.

Verteilung der Bewertung

Bedienkomfort

Weiterempfehlungsquote: 10.0/10

Nutzerempfehlung
9,1/10
Basierend auf 23 Benutzerbewertungen
Vergleiche Nutzerempfehlungen mit Alternativen
Mit Alternativen vergleichen

Kustomer Preis

Kustomer Preis

Beginnt ab
99,00 $/Monat
Gratis Testen
Abonnement
Preis-Leistungs-Verhältnis
Preis-Leistungs-Verhältnis
4,5/5
Basierend auf 23 Benutzerbewertungen
Vergleiche das Preis-Leistungs-Verhältnis mit Alternativen
Mit Alternativen vergleichen

Kustomer Funktionen

Kustomer Funktionen

API
Aktivitäts-Dashboard
Aktivitäts-Verfolgung
Anpassbare Berichterstellung
Anpassbare Vorlagen
Automatische Benachrichtigungen
Benutzerdefinierte Felder
Berichterstattung und Statistik
Daten-Import / -Export
E-Mail-Integration
Elektronische Zahlungen
Erinnerungen
Integration von Dritten
Kalenderverwaltung
Kontakt-Datenbank
Kontaktmanagement
Kundendatenbank
Kundenspezifisches Branding
Social-Media-Integration
Umfragen & Feedback
Funktionen
4,4/5
Basierend auf 23 Benutzerbewertungen
Vergleiche Funktionen mit Alternativen
Mit Alternativen vergleichen

Kategorien

Videos und Anleitungen

Videos und Anleitungen

Kustomer Häufig gestellte Fragen

Kustomer Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über Kustomer.

F. Welche Preispläne bietet Kustomer an?

Kustomer bietet folgende Kostenpläne an:

Beginnt ab: 99,00 $/Monat

Preismodell: Abonnement

Gratis Testen: Nicht verfügbar

F. Was sind die Hauptfunktionen von Kustomer?

Wir haben keine Informationen über die Funktionen von Kustomer

F. Wer sind die typischen Nutzer von Kustomer?

Kustomer hat die folgenden typischen Kunden:

Großunternehmen, Mittlere Unternehmen, Kleine Unternehmen

F: Welche Sprachen werden von Kustomer unterstützt?

Kustomer unterstützt die folgenden Sprachen:

Englisch

F. Welche Preispläne bietet Kustomer an?

Kustomer hat folgende Preismodelle:

Abonnement

F. Unterstützt Kustomer mobile Geräte?

Wir haben keine Informationen darüber, welche Geräte Kustomer unterstützt

F. Mit welchen anderen Applikationen integriert Kustomer?

Kustomer kann in folgende Anwendungen integriert werden:

Campaign Monitor, HubSpot CRM, HubSpot Marketing, Mailchimp, Nicereply, PieSync, Robly, Teamleader, UJET, Zendesk Sell

F. Welche Varianten der Kundenbetreuung bietet Kustomer an?

Kustomer bietet folgende Optionen für Kundensupport:

Telefon-Support, Online-Support, Wissensdatenbank, Häufig gestellte Fragen, Video-Anleitungen