NordVPN

I'd have to say that NordVPN's brazen commitment to alienating their customer base is something to be admired. It's an odd way to show people that you care. Well, it's actually not a way to show people you care at all, but hey, you gotta respect a company bold enough to stand up to their own customers, right?

I especially respect [SENSITIVE CONTENT] at NordVPN.

I signed up for NordLayer because I'm trying to bootstrap a product idea. My development agency referred me to NordVPN because they thought I was going to need a VPN service. I purchased NordVPN for $61, but we had to put the project on pause because the developers were working on a feature that needed to be completed before we could set up the VPN.

Once it was time to revisit the VPN, the team and I decided that we could go a different route in the short-term, so we wanted to finish building more of the product before we layer the VPN in.

I reached out to NordVPN because I was a few days past the 14-day trial, and I asked if I could get refunded. [SENSITIVE CONTENT] responded telling me that the company does not wish to refund me due to the fact that their policy states that I was supposed to cancel in the 14-day window.

In the technical sense, [SENSITIVE CONTENT] is correct, but he showed no sign of reason and no empathy as a customer service representative. It was my intention to return business as soon as I was ready to re-start the service, but this didn't appeal to [SENSITIVE CONTENT].

Hmm, that's a tough one. There was so much to like about my interaction with [SENSITIVE CONTENT] that I don't even know where to begin. I mean, there's just so much to like about a company that shows no mercy, it's almost hard to find any flaws with NordVPN.

- Their ability to re-quote a cancellation policy is impeccable.

- Their commitment to winning me as a long-term user and loyal advocate for the business... genuinely heartfelt.

- Their ability to listen to customers? Flawless.

- The warmth and ability to make customers feel valued and "not just another number to squeeze profits out of," remarkable.

[SENSITIVE CONTENT] is the man! Thanks [SENSITIVE CONTENT] Can't say enough about this company, and it's all because of the way you re-quoted that cancellation policy so that I could re-read it one more time. You freaking rock!

NordVPN is an exceptional VPN service that provides a secure and private online browsing experience. The interface is user-friendly and it offers reliable and fast connections. NordVPN's encryption is also great for security.

Occasionally the connection drops and slower speeds can occur.

I like NordVPN because it helps me to browse sites that are restricted in my country here in Africa by simply changing the location and my IP address changes to the country I want to
NordVPN also helps me protect my information on my computer from hackers from hacking my computer's database
And I like its easy and user friendly user interface

The application is great the only thing I think should be worked on is the price, it's a bit expensive given the fact the I am in Africa and I have to convert USD to my country's currency. But all in all, its a great app and I like what it offers