WellnessLiving
Über WellnessLiving
WellnessLiving ist eine All-in-one-Lösung für Online-Buchung, Ressourcenplanung, Lead-Generierung und Berichterstattung für gesundheits- und wellnessorientierte Unternehmen. WellnessLiving wurde für Wellness-Einrichtungen wie Yoga-Studios, Spas, Salons, Personal Training, Fitnessstudios, Pilatesstudios und Tanzclubs entwickelt und bietet die Tools, die Nutzer benötigen, um tägliche Geschäftsaufgaben, Mitarbeiter, Mitgliedschaften, Vertrieb, Marketing und mehr zu verwalten.
Mit dem Frontend-Kundenerlebnis können Kunden Kurse oder Behandlungen online über die nativen mobilen Apps von Android und iOS, Facebook oder direkt über die automatisch generierte WellnessLiving.com-Verzeichnisliste buchen. Kunden können die mobile Anwendung WellnessLiving nutzen, um Termine zu buchen, Dienstleistungen zu bezahlen und Bewertungen zu schreiben sowie ihre Erfahrungen auf Facebook zu teilen. Sobald Buchungen vorgenommen wurden, werden Benachrichtigungen und Bestätigungen automatisch per SMS oder E-Mail an Kunden gesendet, und die Kommunikation nach der Buchung wird über die SMS-Funktion erleichtert.
Über das WellnessLiving-Backend können Mitarbeitende und das Management Kurs- oder Veranstaltungspläne verwalten, indem Daten auf allen Plattformen synchronisiert werden, sodass Zeitpläne immer aktuell sind. Nutzer können ihren Online-Shop mit dem WellnessLiving-Assistenten erstellen und sofort online mit einer POS-Funktion verkaufen, die Verarbeitung von Kreditkarten, wiederkehrende Zahlungen und automatische Einzüge der Mitgliedsbeiträge erleichtert. Arbeitgeber können auch Tools für das Personalmanagement verwenden, um Schichten zu planen, Gehaltsabrechnungen zu verwalten, die Leistung der Belegschaft zu verfolgen, Zahlungen zu berechnen und vieles mehr.
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Nutzerbewertungen
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- Branche: Marketing & Werbung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 7.0 /10
Tolles Management Tool nicht nur für Praxen
Bewertet am 6.10.2022
Eine sehr gute und übersichtliche Webseite bzw. App mit umfangreichen Funktionen übernimmt sehr...
Eine sehr gute und übersichtliche Webseite bzw. App mit umfangreichen Funktionen übernimmt sehr viel Arbeit und spart Kosten
Vorteile
Sehr umfangreiches Angebot und dadurch in den Tarifen jederzeit skalierbar
Nachteile
Der relativ hohe Preis ist nicht für jede neue Praxis erschwinglich
Antwort von WellnessLiving Systems
Hi,
Thanks for the great review. We're glad you enjoyed using our product. WellnessLiving is an all-in-one business management software designed for ease of use as well as affordability. We have a ton of features for just about every aspect of your business, including a robust client-side interface and an enormous degree of customization. The seamless integration of scheduling, client management, notifications, payments and many other tools all in one platform allow us to offer far more affordable prices compared to comparable solutions on the market, although it's true that individual business circumstances will vary and we offer several different subscription tiers depending on your needs. Most importantly, we're always thinking about how we can do even better for our customers and we appreciate you taking the time to share your thoughts. Thank you for choosing WellnessLiving.
Brian S. (Customer Advocate)
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Fantastic software that is totally customizable to my business. Great service too.
Bewertet am 30.10.2017
Simple, customizable, and easy to use with great support. From my experience there is no service...
Simple, customizable, and easy to use with great support. From my experience there is no service that even compares. Between the adaptable technology, amazing support, and ease of use I couldn't be happier. I hope every gym uses them, except my competitors.
Thank you, Wellness Living for making the success of my gym much easier, and for all your support.
Vorteile
I've been with Wellness Living for about 2 ½ years now. I've used multiple softwares at my gym in the past including EZ Facility, Zen Planner, and Mindbody. I've definitely had experience with other options. I must tell you, I have no intention of ever going back. Wellness Living has outperformed every other service I've ever used on every level.
Every other service expected me to change my business to accommodate their software! That seemed crazy to me. Wellness Living adapted their software to my business's needs. That was huge for my business. On top of that, the app is fantastic, it works seamlessly and my clients love the ease of use for booking an appointment and purchasing additional services and products. Their support is second to none if I have a question or an issue it's never difficult to find someone and get it resolved quickly. The reporting is completely customizable which I love. The rewards program is easy to implement and has been fantastic for incentivizing the behaviors that grow our gym. The SEO boost I received from starting with Wellness Living has been great and made my job MUCH easier. Along the digital lines, I also have to say that their data migration was the easiest I've ever experienced. They handled everything. If you've ever experienced the typical nightmare of data migration you know how huge a benefit that is.
Antwort von WellnessLiving Systems
Hi Justin!
Thanks for your support and for taking the time to leave us a review. We at WellnessLiving know that software that you choose should work for your business, not against you, and we work hard to provide you with everything you could ever need. Our team is obsessed with making things work just the way you want, so we are so happy to hear that you¿ve had such an awesome experience with us over these past two-and-a-half years. Cheers to another!
- Branche: Sport
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 4.0 /10
Expensive, Only for the big business
Bewertet am 22.9.2023
Not great. Not sure about the upgrades they did on their roadmap because it was cumbersome. Trying...
Not great. Not sure about the upgrades they did on their roadmap because it was cumbersome. Trying to cancel was impossible. Couldn't get an exit interview at a time that worked for me and when I could it was going to take over a half hour of sales tactics that I didn't have time for.
Vorteile
Lots of reports. Clean looking. CRM is amazing and customizable.Shared accounts between family. Easy to link and move credits. Great for packages & series.
Nachteile
Too big for a small business. Things didn't work right, like gift certificates. Screwed up every single time. There were some I couldn't find. I couldn't send anyone to purchase online. The search function contained a large number of filters but didn't seem to filter the results properly.Balances on accounts were sometimes difficult to manage. Getting answers from the online help database was ridiculous. You look for something and you have to filter through tons of articles that had nothing to do with the issues you were searching for. If you find what you are looking for, save it in a word doc because you will never find it again.
Warum WellnessLiving gewählt wurde
Was looking for better reporting and had expected to expandZuvor genutzte Software
MassageBookGründe für den Wechsel zu WellnessLiving
copious reports and seemed like a good program to grow into. CRMAntwort von WellnessLiving Systems
Hey Erica,
Sorry to hear your experience wasn't as positive as we hoped.
We want you to know, we genuinely appreciate your feedback and apologize for any challenges you've encountered during your time with WellnessLiving. Your input is crucial in helping us improve our services and user experience.
We understand that using our software might seem overwhelming due to its extensive features, but rest assured that we have many small business customers who find value in customizing the platform to meet their specific needs.
I understand how frustrating it can be when things don't go as expected, whether that's search functionality, gift certificates, account balances, or the usability of our Knowledge Base. Please know that our support teams are available around the clock to assist you with any issues or questions you may have with any of our features or tools, ensuring you receive the guidance and solutions you need to enhance your experience and get the most out of WellnessLiving.
In addition, we regularly release upgrades and new features based on customer demands. To ensure you're fully informed and comfortable with these changes, we offer webinars and training sessions designed to walk you through each release with care. Our goal is to make your experience with WellnessLiving as smooth and beneficial as possible, and your feedback plays a crucial role in helping us achieve that aim.
Regarding the cancellation process, we apologize for the inconvenience. While we're sorry to see you go, we genuinely wish you the very best in your future business endeavors. If you ever decide to give WellnessLiving another try or have any questions in the future, please don't hesitate to reach out. Your satisfaction is important to us, and we're here to assist you in any way we can.
Warm regards,
Daniel M. (Customer Advocate)
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Wellness Living for the Win!
Bewertet am 11.10.2023
I love the automated appointment confirmations and reminders.
I love the automated appointment confirmations and reminders.
Vorteile
Wellness Living is an intuitive software that allows us to do everything we need to do to run our programs. Ease of scheduling, tracking, reports, automated client reminders, payments, and marketing! I rarely need customer service because the software is so user friendly, but if I do I know I will get help and answers from friendly customer service agents. Thank you, Wellness Living Team!
Nachteile
I wish we can slide appointment blocks on the calendar for faster resheduling.
Antwort von WellnessLiving Systems
Hey Kara,
We're delighted to receive your outstanding 5-star review! Thank you for your kind words and for sharing your experience with WellnessLiving.
We're thrilled that you've found our software to be an intuitive and user-friendly solution for running your programs. From scheduling to tracking, reports, automated client reminders, payments, and marketing, it's wonderful to hear that we've been able to support various aspects of your business operations. We take pride in offering a comprehensive solution tailored to businesses like yours.
We understand the importance of being able to efficiently manage your appointments, and we're constantly working to improve our system. Your feedback about the rescheduling process is noted, and we're dedicated to enhancing your experience with WellnessLiving.
It's fantastic to hear that our customizable appointment reminders have had such a positive impact on your business. Significantly reducing no-shows and late cancellations/reschedules is not only a time-saver but also a revenue-saver. We're here to help you succeed in every way we can.
We're pleased that you rarely need customer service assistance, but rest assured that we're here for you whenever you do. Our Customer Solutions Team is committed to providing prompt, friendly, and effective support to ensure your experience with WellnessLiving is seamless.
If you ever need assistance, have questions, or want to explore our resources further, don't hesitate to reach out. We're available 24/7 by email at support@wellnessliving.com, and we also offer community-driven platforms like our Knowledge Base and Community Forum to assist you with any inquiries you may have. Below I've included links for each platform for your convenience.
Knowledge Base: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/
Community Forum: https://community.wellnessliving.com/page/home/
Thank you once again for your fantastic review. We look forward to continuing to support your business's growth and success.
Warm regards,
Mark S. (Customer Advocate)
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Buyers remorse - check their google and Facebook reviews... you can't, they have bad reviews...
Bewertet am 21.7.2022
Would never use again, and will be actively recommending people do not use in gym groups I am a...
Would never use again, and will be actively recommending people do not use in gym groups I am a part of, incredibly disappointing, and for someone that has been in the industry for over 8 years ,this is actually the first interaction I've had with a shady, unethical business
Vorteile
Difficult to move across from Mindbody and as was the case throughout using the software, the support was incredibly poor and misleading
Nachteile
Support is terrible, and they use hidden renewals to keep their business which as a gym owner who has seen this in the industry, may be legal but is highly unethical practice
They wouldn't cancel the subscription and kept making me get on calls and gave me nothing during the calls, it was a very strange process, and then eventually said they wouldn't be cancelling as they had enacted a hidden renewal and would be holding me to it
I get that, but that's not how you create a good business, that's how you claw for extra cash
Clearly a sign the business isn't a good one
As is the inability to leave reviews on google, or Facebook, they clearly have a lot of bad reviews to hide
Antwort von WellnessLiving Systems
Hi Mark,
Thanks for taking the time to write us a review. Over the years it's been a complete focus on feedback from thousands of our customers, both good and bad, that has helped us continually improve our software and to grow into the company we are today. As you might've seen on our other reviews, we are all about our customers and we're fully committed to helping businesses find an amazing solution for every situation. We're really sorry to hear about your recent experience with support. Our team members are knowledgeable, energetic and above all, caring, and please know the interaction you described does not represent who we are as a company. I've sent you an email, if you could please respond or alternatively call me on 1-888-668-7728. We'd like to learn who you spoke with so we can look into this issue. I will do everything in my power to make this wrong, a right.
Adam T. (Customer Advocate)
WellnessLiving Häufig gestellte Fragen
Weiter unter folgen häufig gestellte Fragen über WellnessLiving.F. Welche Preispläne bietet WellnessLiving an?
WellnessLiving bietet folgende Kostenpläne an:
- Ab: 89,00 $/Monat
- Preismodell: Abonnement
- Gratis Testen: Nicht verfügbar
F. Wer sind die typischen Nutzer von WellnessLiving?
WellnessLiving hat die folgenden typischen Kunden:
Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000
F: Welche Sprachen werden von WellnessLiving unterstützt?
WellnessLiving unterstützt die folgenden Sprachen:
Englisch
F. Unterstützt WellnessLiving mobile Geräte?
WellnessLiving unterstützt die folgenden Geräte:
Android (mobil), iPhone (mobil), iPad (mobil)
F. Mit welchen anderen Applikationen integriert WellnessLiving?
WellnessLiving kann in folgende Anwendungen integriert werden:
Constant Contact, Google Calendar, Google Maps, Mailchimp, Meta for Business, Quickbooks Online, WordPress
F. Welche Varianten der Kundenbetreuung bietet WellnessLiving an?
WellnessLiving bietet folgende Optionen für Kundensupport:
E-Mail/Helpdesk, FAQ/Forum, Wissensdatenbank, Telefon-Support, 24/7 Live-Support, Chat
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