Über WellnessLiving

WellnessLiving ist eine All-in-one-Lösung für Online-Buchung, Ressourcenplanung, Lead-Generierung und Berichterstattung für gesundheits- und wellnessorientierte Unternehmen. WellnessLiving wurde für Wellness-Einrichtungen wie Yoga-Studios, Spas, Salons, Personal Training, Fitnessstudios, Pilatesstudios und Tanzclubs entwickelt und bietet die Tools, die Nutzer benötigen, um tägliche Geschäftsaufgaben, Mitarbeiter, Mitgliedschaften, Vertrieb, Marketing und mehr zu verwalten.

Mit dem Frontend-Kundenerlebnis können Kunden Kurse oder Behandlungen online über die nativen mobilen Apps von Android und iOS, Facebook oder direkt über die automatisch generierte WellnessLiving.com-Verzeichnisliste buchen. Kunden können die mobile Anwendung WellnessLiving nutzen, um Termine zu buchen, Dienstleistungen zu bezahlen und Bewertungen zu schreiben sowie ihre Erfahrungen auf Facebook zu teilen. Sobald Buchungen vorgenommen wurden, werden Benachrichtigungen und Bestätigungen automatisch per SMS oder E-Mail an Kunden gesendet, und die Kommunikation nach der Buchung wird über die SMS-Funktion erleichtert.

Über das WellnessLiving-Backend können Mitarbeitende und das Management Kurs- oder Veranstaltungspläne verwalten, indem Daten auf allen Plattformen synchronisiert werden, sodass Zeitpläne immer aktuell sind. Nutzer können ihren Online-Shop mit dem WellnessLiving-Assistenten erstellen und sofort online mit einer POS-Funktion verkaufen, die Verarbeitung von Kreditkarten, wiederkehrende Zahlungen und automatische Einzüge der Mitgliedsbeiträge erleichtert. Arbeitgeber können auch Tools für das Personalmanagement verwenden, um Schichten zu planen, Gehaltsabrechnungen zu verwalten, die Leistung der Belegschaft zu verfolgen, Zahlungen zu berechnen und vieles mehr.

Geräte

Unternehmensgröße

K M G

Märkte

Kanada, Vereinigte Staaten

Unterstützte Sprachen

Englisch

Bilder

Businesses can view the studio schedule and create, modify or cancel classes or events from the employee portal
The store and POS feature allows customers to make purchases themselves or in-store with a staff member
Customizable sales reports give businesses an overview of their performance
Client profiles are available to staff members with important details, contact information, schedule, and recent activity
Clients can make bookings through the Android and iOS mobile apps
The mobile apps include a studio locator with staff details and Google maps integration to find nearby studios
Clients can book classes from the mobile app using the online schedule
Clients can access their member account from their phone with scan check-in and alerts
Gamification incentivizes customers to make purchases or bookings
10 weitere anzeigen
Videos zu WellnessLiving WellnessLiving Screenshot: Businesses can view the studio schedule and create, modify or cancel classes or events from the employee portal WellnessLiving Screenshot: The store and POS feature allows customers to make purchases themselves or in-store with a staff member WellnessLiving Screenshot: Customizable sales reports give businesses an overview of their performance WellnessLiving Screenshot: Client profiles are available to staff members with important details, contact information, schedule, and recent activity WellnessLiving Screenshot: Clients can make bookings through the Android and iOS mobile apps WellnessLiving Screenshot: The mobile apps include a studio locator with staff details and Google maps integration to find nearby studios WellnessLiving Screenshot: Clients can book classes from the mobile app using the online schedule WellnessLiving Screenshot: Clients can access their member account from their phone with scan check-in and alerts WellnessLiving Screenshot: Gamification incentivizes customers to make purchases or bookings

Funktionen

Gesamtzahl der Funktionen von WellnessLiving: 202

  • ACH Zahlungsabwicklung
  • API
  • Abrechnung & Rechnungsstellung
  • Aktivitäts-Dashboard
  • Alarmfunktion / Benachrichtigungen
  • Angebot in sozialen Medien
  • Angebotsmanagement
  • Anlagegegenstand-Management
  • Anmeldung/Aufnahme
  • Anmerkungen zur Reservierung
  • Anpassbare Berichte
  • Anpassbare Formulare
  • Anpassbare Vorlagen
  • Anruferinnerungen
  • Anwendungsmanagement
  • Anwesenheitsmanagement
  • Archivierung & Aufbewahrung
  • Aufgabenplanung
  • Auftragsmanagement
  • Ausschuss-Management
  • Automatische Antworten
  • Automatisierte Terminplanung
  • Barcode / Tickets scannen
  • Berichterstattung / Analyse
  • Berichterstattung und Statistik
  • Bestandsverfolgung
  • Bestell-Management
  • Bestätigung / Erinnerungen
  • Besuchermanagement
  • Beurteilung-Management
  • Bonus-Management
  • Buchhaltung
  • CAN SPAM-Compliance
  • CRM
  • Check-in/Check-out
  • Content-Management
  • Dashboard-Erstellung
  • Datei-Verwaltung
  • Daten-Connectors
  • Daten-Import / -Export
  • Datenbank-Umwandlung
  • Datenmigration
  • Datenvisualisierung
  • Digitale Unterschrift
  • Dokumentenspeicher
  • Drag-and-Drop
  • Drittanbieter-Integration
  • E-Commerce-Management
  • E-Mail Marketing
  • E-Mail-Management
  • E-Mail-Tracking
  • E-Mail-Vorlagen
  • Echtzeit-Berichterstattung
  • Echtzeit-Planung
  • Einkauf & Empfang
  • Einkaufswagen
  • Einzelhandel-Lagerverwaltung
  • Elektronische Unterschrift
  • Elektronische Zahlungen
  • Entschädigungsmanagement
  • Ereignis-Nachverfolgung
  • Ereignisgesteuerte Aktionen
  • Erinnerungen
  • Ernährungsprogramm
  • Etikettierung
  • Eventplanung
  • FMLA Verwaltung
  • Filesharing
  • Finanzmanagement
  • Fitness-Plan
  • Fitnessbeurteilungen
  • Fähigkeiten-Nachverfolgung
  • Gamification
  • Gebühren-Management
  • Geplante / automatisierte Berichte
  • Geschenkkarten-Management
  • Gruppen-Terminplanung
  • Gruppenreservierungen
  • Gürtelklassifizierung
  • HIPAA konform
  • Hybride Trainer
  • Inventarverwaltung
  • Kalender-Synchronisierung
  • Kalenderverwaltung
  • Kampagnenmanagement
  • Kapazitätsmanagement
  • Klassen-Management
  • Klassenterminplanung
  • Kommunikationsmanagement
  • Kontakt-Datenbank
  • Kontaktmanagement
  • Kostennachverfolgung
  • Kostümmanagement
  • Kreditkartenbearbeitung
  • Kreditkartenmanagement
  • Kreditplanung
  • Kundenbetreuung
  • Kundendatenbank
  • Kundendatenbank
  • Kundenkonten
  • Kundenmanagement
  • Kundenportal
  • Kundenprofile
  • Kundensegmentierung
  • Kundenspezifisches Branding
  • Lead-Erfassung
  • Lead-Pflege
  • Leadmanagement
  • Leistungskennzahlen
  • Lieferanten-Management
  • Lieferanten-Management
  • Lohn- und Gehaltslisten & Kommissionen
  • Lohn- und Gehaltslisten-Management
  • Marketing-Automatisierung
  • Mehrere Benutzerkonten
  • Mehrere Standorte
  • Mitarbeiter-Management
  • Mitarbeiter-Self-Service
  • Mitarbeitereinsatzplanung
  • Mitarbeitermanagement
  • Mitarbeiterportal
  • Mitarbeiterprofile
  • Mitarbeiterzeiterfassung
  • Mitglieder-Datenbank
  • Mitglieder-Management
  • Mitglieder-Portal
  • Mitgliederkommunikation
  • Mitgliederverzeichnis
  • Mitgliedschaft-Management
  • Mitgliedschaftsarten
  • Mitgliedschaftsverlängerung
  • Mobile App
  • Mobiler Zugriff
  • Multichannel-Management
  • Nutzerprofile
  • Online-Anmeldung
  • Online-Buchung
  • Online-Trainer
  • Online-Zahlungen
  • Paket-Nachverfolgung
  • Persönliche Trainer
  • Planungs-Tools
  • Praxis-Protokoll
  • Priorisierung
  • Prognose
  • Provisionsmanagement
  • Rabattmanagement
  • Raten-Management
  • Raumverwaltung
  • Registrierungs-Management
  • Reklamationsabwicklung
  • Repertoire-Management
  • Reservierung von Akitivtäten
  • Reservierung-Management
  • Ressourcen-Planung
  • Retourenmanagement
  • SMS-Erinnerungen
  • SMS-Nachrichtenversand
  • SOAP-Notizen
  • Self-Check-in/-Check-out
  • Self-Service Portal
  • Sicheres Login
  • Social Media-Überwachung
  • Social-Media-Integration
  • Studenten-Management
  • Suchen / filtern
  • Team-Management
  • Terminplanung
  • Terminplanung
  • Terminverwaltung
  • Trainingsmanagement
  • Transaktionshistorie
  • Treueprogramm
  • Umschuldung
  • Urlaubsverfolgung
  • Veranstaltungskalender
  • Veranstaltungsmanagement
  • Verfolgen der Teilnahme
  • Verkaufsberichte
  • Verkaufspunkt POS
  • Versand-Management
  • Vertrags-/Lizenz-Management
  • Vorlagen-Management
  • Wartelisten-Management
  • Warteschlangenmanagement
  • Wartungsplanung
  • Webseitenintegration
  • Website-Management
  • Werkzeuge zur Zusammenarbeit
  • Wiederkehrende Aufgaben
  • Wiederkehrende Termine
  • Wiederkehrende Zahlungen / Abonnement-Abrechnung
  • Zahlungs-Erinnerungen
  • Zahlungsabwicklung
  • Zeit & Kosten Verfolgung
  • Zertifizierungs-Tracking
  • Zielseiten / Web-Formulare
  • Zimmerbuchung
  • Zugriffskontrollen/Berechtigungen
  • Zugriffsquellen-Verfolgung
  • Überstunden-Berechnung
  • Übungs-Management

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Vagaro

4,7
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Mindbody

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Marketing 360

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Odoo

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Verfolge alle Interaktionen mit Deinen potentiellen und bestehenden Kunden und steigere Deinen Vertriebszyklus mit Odoo...

Nutzerbewertungen

Gesamtbewertung

4,4 /5
(226)
Preis-Leistungs-Verhältnis
4,3/5
Funktionen
4,2/5
Bedienkomfort
4,2/5
Kundenbetreuung
4,4/5

Hast du WellnessLiving bereits?

Andere Softwarekäufer*innen brauchen deine Hilfe! Produktbewertungen helfen uns allen, die richtigen Entscheidungen zu treffen.

Eine Bewertung schreiben
5 von 226 Bewertungen angezeigt
Susan S.
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Untern. Größe: 2-10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Customer Service 2nd to none

Bewertet am 30.7.2019

My overall experience with Wellness Living is big time positive. They actually care about you and...

My overall experience with Wellness Living is big time positive. They actually care about you and want to do a good job. I'm so appreciative because it got to the point where MindBody didn't care at all. They just wanted your money and that was it. Maybe it was because I was a small fish in a big pond and I was expendable. I don't know. However, Wellness Living is the exact opposite. They run their business right and I'm glad to be a part of it. They make my life easier. The software is so easy and intuitive to use that we were up and running full speed upon transition.

Vorteile

The intuitive nature of the software is really nice. It makes sense. I'm still trying to deprogram myself from the complicated nature of MindBodyOnline and not automatically assume things are going to be difficult.

When you do have a question during your learning curve or implementation of new things, you simply call or send and email to customer support and they send screen shots and detailed descriptions to help. There's also a Help Suite you can use to look up any particular situation.

The features are awesome and the price point for all it is capable of is fantastic.

Nachteile

I can't think of anything that I don't like. I'm still in my learning curve from switching from MindBodyOnline and anything that I don't understand is from my lack of knowledge of the software. It's getting easier and easier each day as you learn more when certain situations arise. There have been a couple bugs to work out as I had many many many years of data with MindBody to transfer over.

Antwort von WellnessLiving Systems

Hi Susan!
Thank you so much for leaving your review. At WellnessLiving, we are passionate about providing businesses like yours with the easiest to use software so that you can focus on your clients while we worry about the more technical aspects of your business operations. We are ecstatic to hear that you have learned to use WellnessLiving so quickly and easily, and that you have gotten such great use of our help resources. We are proud to be a part of your business and are so glad that you decided to make the switch. Thanks for choosing WellnessLiving!
-Natasha B. (WellnessLiving Customer Advocate)

Justin R.
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Untern. Größe: 11-50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 5.0 /10

Happy, Hopeful, and Disappointed

Bewertet am 17.2.2021

Overall I like the software and I really want it to work well and I see the potential. However due...

Overall I like the software and I really want it to work well and I see the potential. However due to these random outages I'm losing faith in Wellness living and am actually regretting leaving Mindbody. Please find a way to monitor these issues to at least communicate that something is wrong to us. I shouldn't have to be on edge wondering and hoping that the zoom integration is going to work correctly or that my clients are not going to get their emails that we send through the system.

I realize we are new and this anxiety could be from that...I want Wellness Living to succeed and I want them to be the answer all of us in the boutique wellness industry have been looking for. So please please please make sure your servers are working!

Vorteile

Our onboarding was great! The specialist who guided us through everything and through the transition was helpful and very clear. We were ready to leave Mindbody after 14 years as they stopped caring about their paying clients. The onboarding was so efficient. The software itself is SUPER intuitive and some things that took 20 minutes in Mindbody only take seconds in Wellness LIving, which I LOVE. There are intuitive features to the software that make sense and I so appreciate. The app that was built for us is wonderful! And our transition which scared me went VERY smoothly!

Nachteile

One day a week after our launch and everything was going smoothly...suddenly our clients could not access their virtual classes. They stopped receiving emails, pushes on their apps, etc. We had no idea what happened or what we did wrong. 95% of our business right now (during the pandemic) depends on virtual running smoothly...and I do like the zoom integration. However...after several frustrating calls with customer service no one could figure out what was going on. Four hours go by and finally after much frustration we learn that a server went down. We were told that this rarely happens and that it would be fixed. However this was after almost an entire day was spent on the phone with customer service who kept asking the same information over and over again and giving different explanations. The server situation was fixed and things were fine. I understand this can happen from time to time, but surely there is a way for someone to monitor a server like this? Weeks go by and things are running great....and then today the same thing happened! The exact same situation. We are still waiting on a call back to confirm if things are fixed. This makes me VERY nervous. As someone who relies 100% on virtual services for revenue for their business during the pandemic this creates a lot of frustration for my clients and for me.
In general customer service is very kind and they try to be helpful but I have noticed with small issues I often get conflicting answers to problems.

Antwort von WellnessLiving Systems

Hey Justin,

Thank you for the review! We're glad your transition went very smoothly and you're enjoying the look and feel of WellnessLiving. We know that migration is often the scariest part when leaving a platform you've been with for so long, which is why we've focused heavily on making the process so simple and easy for you. Importantly, it's a lot easier for staff members and clients to make the adjustment to a modern, user-friendly system where each page, process and step take seconds rather than minutes. We've also focused extensively on developing the most helpful, knowledgeable and diligent Support Team in the business and your recent experience is the opposite of what we strive to achieve. Although issues can happen, our agents are trained to immediately find out what's going on, provide solutions and help our team fix it right away. A manager from Support will be reaching out to you to find out more about what happened and how we can improve.

Gregory G. (Customer Advocate)

Neely H.
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Untern. Größe: 11-50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 5.0 /10

Great for Newbies; Not Recommended for Switching

Bewertet am 30.12.2019

I've been disappointed overall. I had high hopes that switching for MindBody to Wellness Living...

I've been disappointed overall. I had high hopes that switching for MindBody to Wellness Living would be a cost and hassle savings for us. It's neither. While my bookkeeper declares it's saving us money, I know there are countless and invaluable hours of my time not logged that I spend trying to troubleshoot and navigate this software. Training is insufficient for both onboarding and staff follow-up. The importing service is incomplete and resulted in me losing 5 years of detailed sales and attendance data, plus hundreds of class and event descriptions.

Vorteile

The visual layout and function of this software is appealing and easy to read. The overall aesthetics are good. In our initial switch, the function for our clients to update their passwords was excellent and increased our initial participation. It is also fairly easy for new clients to use from our website.

Nachteile

It is full of bugs and programming shortcomings. Servers are slow. Staff App is buggy and often inoperable. Credit card swiping feature on mobile devices is virtually non-functional. Sensitivity of the software on the "wrong" browser, wrong device, after updates, etc is frustrating. At least once a day I encounter a major function that isn't working. Returning clients have difficulty updating log-ins, staff has trouble navigating the schedules and filters and limitations, notification settings are so convoluted that clients and staff get spammed with useless auto-emails they don't need.

Antwort von WellnessLiving Systems

Thank you Neely for your feedback. We are pleased to hear that you find the software intuitive and easy to use not only for yourself but for your clients as well.

We are however incredibly sorry to hear that you have encountered difficulty with the platform. Your feedback is vital to our growth and mutual success. Our number one goal is to ensure that yourself, your staff, and your clients are all getting the most out of the WellnessLiving platform.

Neely, a customer support team member will reach out to you shortly to see how they can help. Our support agents are knowledgeable WellnessLiving experts that can help you to optimize your business with our software. Please also refer to the knowledge base day or night for a quick and informative solution! Also, we now have a community forum for our customers to voice their concerns and suggest improvements. We would really appreciate hearing from you there!

Tony M. (WellnessLiving Customer Advocate)

Lara A.
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Untern. Größe: 2-10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Game Changer

Bewertet am 18.2.2021

Right from the start Wellness living were there every step of the way and have helped shape my...

Right from the start Wellness living were there every step of the way and have helped shape my Pilates business to run like a dream. Everyone at Wellness have gone out of their way to help and explain how I should be doing something or how to set up an area of the system to work it best for the business. In fact, some of the skills I have learnt from them, I am now able to use in my day job. From the start, Wellness Living has exceeded my expectations from a customer service point of view. They have patiently worked around my lack of IT knowledge to working across time zones - (I am UK).

Vorteile

The ease of access for myself and my clients is brilliant. All my clients love the fact that all they have to do is download an app in order to view, change or make an appointment. the integration with zoom has been a life saver during lockdown. I also really like the fact that the system sends out automated emails as a reminder for their appointments and even wishes our clients a happy birthday which is a personal touch that makes all the difference. Integration with my website was seamless as was transferring my existing client data

Nachteile

I had to really think about this and the only thing I could come up with is that for a new user or member of staff, its difficult to explain the difference between purchase options and appointments.

Antwort von WellnessLiving Systems

Hey Lara,

Thanks for the great review! At WellnessLiving we've given businesses a powerful set of features that are tailor-made to enable them to move services to virtual and add new revenue streams. With features like the mobile client app and our integration with Zoom, booking virtual services has never been easier for your clients. We're delighted to hear that your experience with our team members has been so positive and this is exactly what we're aiming for as a company. Be it from Onboarding to Customer Support, our agents won't just go through the motions but they'll actually CARE about your experience, they'll provide the best solutions to your inquiries, and they won't be afraid to make a helpful insight or recommendation when one comes to mind! At WellnessLiving, we know that not everyone who uses our software has the time to become a software expert. We'll handle that, so you don't have to! Thank you for choosing WellnessLiving!

Gregory G. (Customer Advocate)

Gerardo G.
Gesamtbewertung
  • Branche: Sport
  • Untern. Größe: 2-10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Best software out there for the money

Bewertet am 3.3.2021

I am very satisfied. The capabilities, customer service and price are best.
Would lie if I say it...

I am very satisfied. The capabilities, customer service and price are best.
Would lie if I say it was easy to make the switch as the first month you have to learn how to use it but the team at wellnessliving was there every step of the way and always available.

Vorteile

The customer service always helpful and quick to respond. The app elevate to set up appointments and the option on an app for clients to use.

Nachteile

I like pretty much everything but like most softwares out there there are features so specific to your business needs that might not be available but they work and have implementing tools and engineers that work to try add some of the ideas or features you might need

Antwort von WellnessLiving Systems

Hi Gerardo,

Thank you for the excellent review! Our software is here to support your business, so you can expect an attentive and diligent agent anytime you contact our Support Team. We know how much businesses can vary in the type of services and operations they run so we've built an extensive array of configurable options into our feature-set to ensure any business can grow using WellnessLiving. Even now, we are always working on improving the software by listening to businesses like you as we continue to add new features and improvements with every update release. WellnessLiving is here to provide an alternative to businesses that are dissatisfied with MindBody's outdated software interface, never-ending price hikes, and abysmal customer support. Your satisfaction is our end goal, and you can always count on us to provide you with the best value for your money. Thanks again for the great review!

Gregory G. (Customer Advocate)

5 von 226 Bewertungen angezeigt Alle Bewertungen

WellnessLiving Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über WellnessLiving.

WellnessLiving bietet folgende Kostenpläne an:

  • Beginnt ab: 59,00 $/Monat
  • Preismodell: Abonnement
  • Gratis Testen: Nicht verfügbar

Wir haben keine Informationen über die Funktionen von WellnessLiving

WellnessLiving hat die folgenden typischen Kunden:

Selbstständig, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001+

WellnessLiving unterstützt die folgenden Sprachen:

Englisch

WellnessLiving unterstützt die folgenden Geräte:

Android (mobil), iPhone (mobil), iPad (mobil)

WellnessLiving kann in folgende Anwendungen integriert werden:

Constant Contact, Facebook, Google Calendar, Google Maps, Mailchimp, Quickbooks Online, WordPress

WellnessLiving bietet folgende Optionen für Kundensupport:

E-Mail/Helpdesk, Wissensdatenbank, Telefon-Support, 24/7 Live-Support, Chat

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