Shelf Übersicht

Was ist Shelf?

Shelf ist eine preisgekrönte Kontaktcenter- und Helpdesk-Plattform für Wissensmanagement mit der besten Suchfunktion der Branche. Shelf wurde von Organisationen wie Google, Amazon und Nielson verwendet und von einem Harvard-Experten für Wissensmanagement für erstklassige Suche und Organisation entwickelt. Im Gegensatz zu anderen Wissensbasisplattformen bietet Shelf eine punktgenaue Dokumentensuche, KI-Automatisierung für Wartung und leistungsstarke Analysen. Kontaktiere Shelf um mit einem Berater zu sprechen.

Shelf Übersicht

Preis

Beginnt ab
99,00 $/Monat

Preisoptionen

Gratis Testen
Abonnement
Preis-Leistungs-Verhältnis

Team Plan: $99 /month, up to 8 users

Workplace Plan: $199 /month, up to 20 users

Company Plan: $499 /month, up to 50 users

*Contact us for a customized plan


Shelf Funktionen

Geräte
Unternehmensgröße
K M G
Märkte
Vereinigte Staaten von Amerika
Unterstützte Sprachen
Englisch

Screenshots

Shelf Screenshot: Declutter, organize, and surface the most important content
Shelf Screenshot: Declutter, organize, and surface the most important content Shelf Screenshot: Create folders and sort content with tags, filters, and badges Shelf Screenshot: Browse by using over 8 different filters, including; tags, dates, document type, added by and source Shelf Screenshot: Add people to groups to share only content that’s relevant to them Shelf Screenshot: Shelf - Gem Page Shelf Screenshot: Integrate with Google Drive, Dropbox and OneDrive Shelf Screenshot: Shelf is responsive and works on any device or browser

Shelf Bewertungen

Shelf Bewertungen

Gesamtbewertung
4.9
/
5
Ausgezeichnet
41

Sehr gut
3

Durchschnitt
1

Gering
0

Schlecht
0

Preis-Leistungs-Verhältnis
4.8
Funktionen
4.6
Bedienkomfort
4.9
Kundenbetreuung
5
98% haben diese Anwendung empfohlen
Jordanne O.

Excellent resource for maintaining quality control and communication across our organization

My overall experience with SHELF has been incredibly positive. First and foremost the customer service and personal attention has been wonderful. I never go more than a few hours without answers to my questions and they are always ready to listen and work on any issues I am having no matter how minor. I really feel like they take their clients wants and needs into account as they develop updates and the response that I have gotten from my own organization has been overwhelmingly positive.


Mit Google übersetzen
Jackson D.

Our 'walled garden' called Shelf

We were searching for a archiving solution that would package our company's offline and online resources (designs, documents, ideas, etc.) into a value add, easy to find, easy to use tool for our customers. Shelf provided the exact solution. Similar to how Google provides valuable search options, Shelf give us (the originator) a way to package resources and then offer in a secure walled off 'garden' , so our customers can 'harvest' those resources.


Mit Google übersetzen
April M.

User Friendly with Great Features and Functionality!


Mit Google übersetzen
Don D.

Cloud Based Knowledge Management System

We wanted a product that would help us manage our knowledge better. The product is good , but the overall speed / refresh rate is poor in-spite of us using more than 50 mbps.


Mit Google übersetzen
Nathan B.

Used as replacement of our Confluence wiki


Mit Google übersetzen
Jordanne O.
Branche: Bildungsmanagement
Untern. Größe: 51-200 Mitarbeiter
Übersetzen nach: Deutsch

Excellent resource for maintaining quality control and communication across our organization

Täglich für Mehr als 1 Jahr genutzt
Bewertet am 28.8.2018
Quelle der Bewertung: Capterra

My overall experience with SHELF has been incredibly positive. First and foremost the customer service and personal attention has been wonderful. I never go more than a few hours without answers to my questions and they are always ready to listen and work on any issues I am having no matter how minor. I really feel like they take their clients wants and needs into account as they develop updates and the response that I have gotten from my own organization has been overwhelmingly positive.

Vorteile

This software is incredibly user friendly and I have really appreciated the ability to create separate libraries for all of the different stakeholders in my organization. It makes the navigation of the resource super intuitive for my staff and allows everyone to put their hands on what they need exactly when they need it. The ability to store and share a multitude of different file types as resources has also been invaluable.

Nachteile

There is not much I don't like about the software but one update that I am eagerly anticipating is the ability to upload and have a master copy of a resource in my organization library and have it replicated in other libraries. This will cut down on the amount of uploads and also allow us to have stronger version control on resources that we use across the organization and across our different regions.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 9.0/10

Jackson D.
Branche: Fundraising
Untern. Größe: 2-10 Mitarbeiter
Übersetzen nach: Deutsch

Our 'walled garden' called Shelf

Täglich für 1-5 Monate genutzt
Bewertet am 27.8.2018
Quelle der Bewertung: Capterra

We were searching for a archiving solution that would package our company's offline and online resources (designs, documents, ideas, etc.) into a value add, easy to find, easy to use tool for our customers. Shelf provided the exact solution. Similar to how Google provides valuable search options, Shelf give us (the originator) a way to package resources and then offer in a secure walled off 'garden' , so our customers can 'harvest' those resources.

Vorteile

Having a "Google like" (search by tags) generated system of classifying and organizing online/offline content onto one cloud platform is transformational.
By allowing the end user (in our case, customers) to search via tags, then find>view>download any and all content relating to our relationship with them, the overall 'findability' and value of our resources increases expotentially. The value increases because it's not just sitting in some obscure Dropbox, it's growing and being harvested in "our walled garden" by our customers.
For genre specific content, we can upload new content, tag with appropriate genre related tags and automatically 'push out' the material. Soon as the tags are applied, then all members of that genre have access to the material AND are automatically notified. Versus the old method of copy>paste individual files into each customer's Dropbox folder.
The thumbnail display, which is truly amazing, provides a visual reference to the items searched for and shortens the final mile of the search to the speed of light.
Tagging is an art and Shelf customer onboarding walks you through the learning curve (changing from the file folder based system).

Nachteile

Still working on versioning, but the workaround works for us.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

April M.
Branche: Musik
Übersetzen nach: Deutsch

User Friendly with Great Features and Functionality!

Täglich für 1-5 Monate genutzt
Bewertet am 14.11.2017
Quelle der Bewertung: Capterra

Vorteile

The top 3 features of Shelf for CMDW, Inc include Sync, Search and Sharing. Shelf syncs with Google Drive and Dropbox to help users better organize and access files. Once files are synced, users can search for files via keyword(s) - even if you don't remember the title or when it was created. It's quick and easy to drag and drop files or folders to an updated private or shared folder from there (or simply leave in the current folders, as Shelf retains the original filing properties/locations during sync). Shelf is already setup with four permission levels - along with a "groups" feature to making sharing at specific access levels a breeze.

I should also point out that Shelf works well with all types of files and media, including documents, audio, video and more - which is especially important for the creatives on our team!

There are plenty of organization and collaboration tools out there - I've tried several, but Shelf has hit the UX (user experience) nail on the head. It's visually appealing and less intimidating for my clients and team members who are less tech savvy. The onboarding process for me was actually pretty fun. The demo was informative and tailored to my unique organizational needs. Customer rep really listened to my challenges and showed me how Shelf can solve many of our current problems. I'm really excited to finally have a functional solution for file management. No more lost hours searching and starting over from scratch!

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Don D.
Branche: Forschung
Untern. Größe: 13-50 Mitarbeiter
Übersetzen nach: Deutsch

Cloud Based Knowledge Management System

Täglich für 1-5 Monate genutzt
Bewertet am 18.2.2019
Quelle der Bewertung: Capterra

We wanted a product that would help us manage our knowledge better. The product is good , but the overall speed / refresh rate is poor in-spite of us using more than 50 mbps.

Vorteile

The search features , quick customer care responses and online tutorials.

Nachteile

The speed and the sense that they were learning the functionalities of the product on the job.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 6.0/10

Nathan B.
Branche: Computer- & Netzwerksicherheit
Untern. Größe: 51-200 Mitarbeiter
Übersetzen nach: Deutsch

Used as replacement of our Confluence wiki

Täglich für 6-12 Monate genutzt
Bewertet am 11.10.2017
Quelle der Bewertung: GetApp

Vorteile

Personally, i love using Confluence but it was difficult to get our company onboard. We needed a product that was more flexible and easier to organize for our company's internal knowledgebase. After a pretty extensive vetting process we selected Shelf because it allowed our team to continue using Dropbox, Drive and Slack while giving us the ability to manage our most critical docs in a centralized place. The features that make shelf unique are it's dropbox and Drive syncing, advanced search and filtered search capabilities, the ability to add additional meta data like tags and badges and the web clipper which enables our team to also use Shelf to capture youtube videos and web articles for training purposes.

Nachteile

No product that tries to address knowledge management issues is going to be perfect.. Even knowledge managers at our firm have trouble keeping track of information across teams and departments so no solution is going to be a one size fits all. I prefer a wiki method of building knowledge bases and Shelf doesn't yet offer this feature but overall we're very happy with Shelf.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Nutzerempfehlung
9.5/10
Basierend auf 45 Benutzerbewertungen
Vergleiche Nutzerempfehlungen mit Alternativen
Mit Alternativen vergleichen

Shelf Preis

Shelf Preis

Beginnt ab
99,00 $/Monat
Gratis Testen
Abonnement
Preis-Leistungs-Verhältnis

Team Plan: $99 /month, up to 8 users

Workplace Plan: $199 /month, up to 20 users

Company Plan: $499 /month, up to 50 users

*Contact us for a customized plan

Team Plan: $99 /month, up to 8 users

Workplace Plan: $199 /month, up to 20 users

Company Plan: $499 /month, up to 50 users

*Contact us for a customized plan

Preis-Leistungs-Verhältnis
4.8/5
Basierend auf 45 Benutzerbewertungen
Vergleiche das Preis-Leistungs-Verhältnis mit Alternativen
Mit Alternativen vergleichen

Shelf Funktionen

Shelf Funktionen

API
Aktivitäts-Dashboard
Anpassbare Vorlagen
Automatische Benachrichtigungen
Benutzerdefinierte Formulare
Berichterstattung und Statistik
Content-Management
Daten-Import / -Export
Drag-and-Drop-Oberfläche
E-Commerce-Management
Elektronische Zahlungen
Integration von Dritten
Kundenspezifisches Branding
Produktkatalog
SEO-Management
Social-Media-Integration
Suchfunktion
Vorlagen-Management
Website-Management
Zugriffskontrolle
Funktionen
4.6/5
Basierend auf 45 Benutzerbewertungen
Vergleiche Funktionen mit Alternativen
Mit Alternativen vergleichen

Kategorien

Shelf Häufig gestellte Fragen

Shelf Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über Shelf.

F. Welche Preispläne bietet Shelf an?

Shelf bietet folgende Kostenpläne an:

Beginnt ab: 99,00 $/Monat

Preismodell: Abonnement

Gratis Testen: Verfügbar

Team Plan: $99 /month, up to 8 users Workplace Plan: $199 /month, up to 20 users Company Plan: $499 /month, up to 50 users *Contact us for a customized plan

F. Was sind die Hauptfunktionen von Shelf?

Wir haben keine Informationen über die Funktionen von Shelf

F. Wer sind die typischen Nutzer von Shelf?

Shelf hat die folgenden typischen Kunden:

Großunternehmen, Mittlere Unternehmen, Non-Profit, Öffentliche Verwaltung, Kleine Unternehmen

F: Welche Sprachen werden von Shelf unterstützt?

Shelf unterstützt die folgenden Sprachen:

Englisch

F. Welche Preispläne bietet Shelf an?

Shelf hat folgende Preismodelle:

Abonnement

F. Unterstützt Shelf mobile Geräte?

Wir haben keine Informationen darüber, welche Geräte Shelf unterstützt

F. Mit welchen anderen Applikationen integriert Shelf?

Shelf kann in folgende Anwendungen integriert werden:

Dropbox, Google Drive, Salesforce App Cloud, Slack

F. Welche Varianten der Kundenbetreuung bietet Shelf an?

Shelf bietet folgende Optionen für Kundensupport:

Häufig gestellte Fragen, Wissensdatenbank, Online-Support, Telefon-Support, Video-Anleitungen