Mi4biz

Mi4biz

End-to-end omnichannel customer experience management

(17 Bewertungen)

Mi4biz Übersicht

Mi4biz is a cloud-based, end-to-end issue management solution which offers omni-channel communication, escalation, automated workflows & advanced reporting capabilities. The platform allows users to create issue-specific workflows, assign tasks, track performance, identify route causes, and more.

Preis

Beginnt ab
55,00 $/Monat
Preisoptionen
Kostenlose Testversion
Abonnement

Geräte

Unternehmensgröße

K
M
G

Märkte

Vereinigte Staaten von Amerika

Unterstützte Sprachen

Englisch

Mi4biz Bewertungen

Gesamtbewertung
0/5
100% Positive Bewertungen
12
Ausgezeichnet
5
Sehr gut
0
Durchschnitt
0
Gering
0
Schlecht
Verifizierter Rezensent
Mit Google übersetzen

One and half years of experience with MI4BIZ

Täglich für Mehr als 1 Jahr genutzt
Bewertet am 14.2.2019
Quelle der Bewertung: Capterra

I have been working at my current company for one and a half years and I use MI4BIZ’s system on a regular basis. As a customer experience expert both for business and process development, I use this system with the authority of admin for customer demands as well as requests of our customer representatives. 80% of my day is spent using MI4BIZ. This software has been used in the company for 8 years. Since my first day, I can safely say the system has developed very well and towards the right direction. The consultants share with us the capabilities of their system in accordance with our wishes and provide us with alternatives. Together we are developing the system to its best potential. By using almost all the available features, we are doing our best to use the system in the most beneficial way.

Vorteile

Their efforts to develop both their company and system against demands

The approach adopted by the consultants and their willingness to help

Their ability to present to an admin panel as well as their processes to be brought to life immediately without the assistance of developers

It can be integrated with the software used in our own company

In terms of price performance, it is one of the most suitable software programmes

Nachteile

When we request new developments, as the system is being used by many companies, it is very difficult for such developments to be implemented.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

7.0/10
Seval B.
Mit Google übersetzen

Mi4biz review

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 14.2.2019
Quelle der Bewertung: Capterra

The system we used before switching to the Mi4biz system was quite difficult. Thanks to the transition to this system, our reporting and process follow-up has become easier. Ease of use of the system in this process has become a very advantageous to us. I would also like to state that we are very satisfied with the system

Vorteile

To be able to create workflows easily, to inform the customer from the panel when the notifications are filed. Management of escalation processes in workflow processes.

Nachteile

Degradation of out-of-control settings from the system after the update

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

8.0/10
Buket B.
Mit Google übersetzen

have easy of use and user Friendly a program

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 1.2.2019
Quelle der Bewertung: Capterra

Long story short, as a customer service department, we were having hard times with our IT department due to never ending major IT projects. Before, we request a feature and wait for months or a year or two to be able to use the feature in customer service processes. We swap to Mi4biz and now we can create and modify workflows, forms by ourselves with in minutes. No need for technical knowledge!

Vorteile

Less IT Dependency,SLA Management,It is Fast,Customer Interface,SMS Integration

Nachteile

sometimes it has slow...no other negative detail

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

7.0/10
Ufuk P.
Mit Google übersetzen

Opinion about Mi4biz

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 5.2.2019
Quelle der Bewertung: Capterra

MI4BIZ has many functions and process that we like as Evidea. The facts that it doesn't require an installation and works very fast, are exactly a part of its ease of use. You can create your own work flows and structure of escalation easily in short time. And the best side of Mibiz is of couse endless integration options. With its user friendly panel, companies can manage every contact channel by Mi4biz with limited inhouse IT support.

Vorteile

Endless integration option, very fast...

Nachteile

No need for technical knowledge.........

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

10.0/10
Neslihan G.
Mit Google übersetzen

Easy to use, user friendly

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 11.2.2019
Quelle der Bewertung: Capterra

Despite some cons I can suggest the programme for fast technical support.

Vorteile

You can view all of your customer's information , complaints within the customers tab. It can integrate with other programmes.You don't need to have too much technical knowledge,User Friendly. Fast technical support.

Nachteile

Sometimes it can be very slow and some upgrades can last very long to develop.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

10.0/10

Mi4biz Preis

Beginnt ab
55,00 $/Monat
Preisoptionen
Kostenlose Testversion
Abonnement

Customer Service Users: $120/user/month.
Process Users: $75/user/month.
Chat Operators: $55/user/month.

Mi4biz Funktionen

  • API
  • Aktivitäts-Dashboard
  • Automatische Benachrichtigungen
  • Berichterstattung und Statistik
  • Chat
  • Integration von Dritten
  • Multi-Channel-Kommunikation
  • Social-Media-Integration
  • Workflow-Management
  • Überwachung

  • CRM-Integration
  • E-Mail-Integration
  • Echtzeitüberwachung
  • Kontakt-Historie
  • Kundenspezifisches Branding
  • Priorisierung
  • Sofortnachrichten
  • Support Ticket Management
  • Umfragen & Feedback
  • Wissensbasis-Management

Zusätzliche Informationen für Mi4biz

Schlüssel-Features von Mi4biz

  • Automated Routing
  • Automated Routing
  • Community Forums
  • Complex Event Processing
  • Contract / SLA Management
  • Customer Engagement Center
  • Customer Engagement Center
  • Download Manager
  • For Construction
  • Help Desk
  • IT Service Desk
  • Inbox / Queue Management
  • Inbox / Queue Management
  • Incoming Call Management
  • Incoming Call Management
  • Knowledge Management
  • Known Issue Management
  • Known Issue Management
  • Lead Tracking Integration
  • Live Chat
  • Live Chat
  • Multiple Brands / Products
  • Quick Incident Creation
  • Rich Content Management
  • Service Renewal Notices
  • Service Renewal Notices

Vorteile

• Users can create and maintain a self-service knowledge base to allow customers to find answers to their questions or issues without requiring assistance from agents.

• Mi4biz’s live chat solution features a customizable interface and reusable message templates, and can be integrated with legacy systems.

• Business rules, processes, SLAs, and forms can be created and modified without any coding, enabling continuous improvement of workflows without requiring IT or vendor support.

• Customers, partners, and staff can be kept informed about ongoing processes via automated emails or SMS messages, with message templates to maintain consistency and event-triggered workflows.

• Reports and dashboards in Mi4biz provide users with insight into service quality, analysis of customer issues, customer service performance monitoring, and product tracking.

Mi4biz Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über Mi4biz.

F. Welche Preispläne bietet Mi4biz an?

Mi4biz bietet folgende Kostenpläne an:

Beginnt ab: 55,00 $/Monat

Preismodell: Abonnement

Kostenlose Testversion: Verfügbar

Customer Service Users: $120/user/month.
Process Users: $75/user/month.
Chat Operators: $55/user/month.

F. Was sind die Hauptfunktionen von Mi4biz?

Mi4biz bietet die folgenden Funktionen:

  • Automated Routing
  • Automated Routing
  • Community Forums
  • Complex Event Processing
  • Contract / SLA Management
  • Customer Engagement Center
  • Customer Engagement Center
  • Download Manager
  • For Construction
  • Help Desk
  • IT Service Desk
  • Inbox / Queue Management
  • Inbox / Queue Management
  • Incoming Call Management
  • Incoming Call Management
  • Knowledge Management
  • Known Issue Management
  • Known Issue Management
  • Lead Tracking Integration
  • Live Chat
  • Live Chat
  • Multiple Brands / Products
  • Quick Incident Creation
  • Rich Content Management
  • Service Renewal Notices
  • Service Renewal Notices

F. Wer sind die typischen Nutzer von Mi4biz?

Mi4biz hat die folgenden typischen Kunden:

Mittlere Unternehmen, Kleine Unternehmen

F: Welche Sprachen werden von Mi4biz unterstützt?

Mi4biz unterstützt die folgenden Sprachen:

Englisch

F. Welche Preispläne bietet Mi4biz an?

Mi4biz hat folgende Preismodelle:

Abonnement

F. Unterstützt Mi4biz mobile Geräte?

Mi4biz unterstützt die folgenden Geräte:

iPhone, iPad

F. Mit welchen anderen Applikationen integriert Mi4biz?

Wir haben keine Informationen darüber, welche Integrationen Mi4biz hat

F. Welche Varianten der Kundenbetreuung bietet Mi4biz an?

Mi4biz bietet folgende Optionen für Kundensupport:

Online-Support, Telefon-Support