WhenToWork

This product makes it easy to communicate schedules, open shifts, and any changes to the schedule without having to send a million emails.

Setting up and changes schedules can be tedious and can take a lot of steps.

For the WhentoWork price point, there is little better. It serves all the most basic scheduling capabilities at a price point I have yet to see elsewhere on the market. I can generate decent reports and overall gets the job done.

There are many features I would like to see that I know I will never because of the current price point which I understand. Some include:

Templates for New Employee's shift Eligibility. I have to check each box an employee is eligible for EVERY single time I onboard. This increases the probability of human error substantial.

No csv import for schedule. We used an alternative scheduling software because the abilities of WhenToWork were limited. However we had to manually input them into WhenToWork because they lack any mass-import system.

Simple - Effective scheduling software - Nothing more

Has never evolved with the ages, there is so many ways this can increase/improve
App doesnt do enough
Website does everything
No automatic book on/off
No automatic alerts when someone isnt on shift
No automation at all

We have been using this for years now and it is an invaluable tool. The employees are able to log in themselves to view schedules, request time off, send messages, etc. It has saved us countless hours of work and paper!

There really is not anything negative to be said about this software

I used WhenToWork while working in retail as an employee, so my experience with the product comes primarily from being a user, rather than a scheduling manager. I appreciated the ability to login from anywhere to see upcoming shifts - there's no reason why anyone should lack the ability to check their schedule online today. I also like the automatic notification to email whenever a new schedule is posted.

Much like any employee scheduling platform, it is only as successful as the individuals managing it. I found the tradeboard feature to be clunky and usually did not solve the problem of employees needing to trade shifts. Additionally, it was difficult to determine how to trade shifts when that needed to happen - would a manager need to provide approval or not?