ShipBob provides streamlined order fulfillment services for eCommerce businesses, combining optimized shipping and logistics, order and inventory management, predictive data and insights, and customer communication. ShipBob integrates with online e-commerce platforms such as Shopify, eBay, Magento, and WooCommerce, and provides quotes from FedEx, UPS, DHL and USPS for shipments.
Users can connect a single or multiple online stores, allowing ShipBob to import orders, pick, pack and ship them. Tracking information is sent back to the store, allowing customers to keep track of their shipment. Businesses can manage orders directly from within ShipBob where users can monitor their live status at any time and track progress. Users can manage and export contact information directly within ShipBob, as well as connect APIs to facilitate communication with the customer base.
Organizations are able to distribute their inventory between different fulfillment centers across the country, check real-time inventory status, and receive notifications whenever an item runs low. ShipBob’s returns management process is designed to help get returns back into the supply chain as fast and as efficiently as possible. Advanced filters allow users to drill down to find exactly the information they need, and save the view for later.
ShipBob’s features for advanced reporting help organizations understand more about their business, and get a breakdown of expenses, view fulfillment times, and monitor which warehouses are being used for fulfillment. Organizations can add colleagues and provide them with access to only the information they need.
Shipbob does a great job making it easy for anyone to run a high-volume e-commerce site. Their team is very helpful during the onboarding process, and their platform is very easy for anyone to use. Their support team is very responsive and clear up issues quickly. When I was in search of a company to package and ship, Shipbob was able to take inventory within days after the first call and our site was live shortly thereafter. I don't think there is anyone else in the market that has that ability at the moment. I still work a full-time job in banking and have very little knowledge of logistics or shipping, Shipbob handles all of that for me and now with their amount of locations growing it is only getting easier to service our customers in all 50 states.
The Shipbob platform is easy, their support team is responsive, orders get packaged and shipped and I don't have to touch a thing. I work full time in banking but still run a company on the side that generates a lot of orders that need to be packaged and shipped. This may the most user friendly platform and any issues are resolved quickly via emailing their support team.
The app works well but no where near as good as the online site.
Please just take it from a small business owner- if you have another option, just take it. Seriously.
Once you get to used to the backend it is super helpful.
When it works it is great but it hardly works well.
They do not care if you are a long-term customer.
The pricing is ridiculous- you think you are saving but because of how much they charge you to ship, you really aren't.
CONSTANT ERRORS. They have shipped another company's merchandise, they have over-billed us by over $1k, so many many mistakes.
They really do not care about you as their customer.
Not as easy to set up as you think.
You have to constantly stay on top of them.
More damage than should ever be acceptable.
If you live in Chicago it can be convenient to place things in your inventory. Just started to make changes to the web interface..
4. It would take sometimes 2 days to ship out and get tracking numbers. Not as bad now.. But I still have to check your site to see if a order is going out and sometimes my orders can stay in processing stage for days and no one knows why...
5. No phone support... When I had a problem with orders I have to send a email and wait 24 hours. My customers have placed an order on my site and I can't just keep them waiting. No way to escalate problems..
6. Sending out incomplete order, orders will be 1 of 2 and only one item is sent. I had to call the customer and apologies, then customer had to wait 3-4 days to get it the other item. Poor customer service is not a good way to stay in business...
7. Sending out wrong items..
Once it is set up and working, we will have outsource fulfillment saving in time, money, and potentially improving on customer experience. It will allow us to be much more competitive internationally because of the intenational shipping prices they can get.
Shipbob fully integration with your woocommerce store, automatically completing your orders and optionally sending the tracking information to the customer. Once it is setup to your satisfaction it works very nicely, and more importantly, handling & shipping prices are generally better that what any small company will be able to get just for postage cost, particularly in international shipments.
Implementation was harder than expected. Although the interface is relatively intuitive, it is not always super straight forward.
Certain things require manual setup on their side, such as modifying the packing labels.
Customer support has been slow to answer, particularly for technical issues with the woocommerce integration which took over a week to get the necessary feedback to fix the issue
I like that the portal gives so much information in regards to best selling products, the sales velocity, and how to distribute between warehouses. And the dashboard gives very crucial information right on the home page!
I would prefer if the ability to merge products did not mean I had to remove the existing product from ALL of the bundles I had setup. I also wish it was easier to indicate when I needed a large order palletized, without having to manually input each one.
Contact ShipBob for detailed pricing information.
Weiter unter folgen häufig gestellte Fragen über ShipBob.
ShipBob bietet folgende Kostenpläne an:
Preismodell: Freemium, Abonnement
Kostenlose Testversion: Verfügbar
Contact ShipBob for detailed pricing information.
ShipBob bietet die folgenden Funktionen:
ShipBob hat die folgenden typischen Kunden:
Großunternehmen, Mittlere Unternehmen, Kleine Unternehmen
ShipBob unterstützt die folgenden Sprachen:
ShipBob hat folgende Preismodelle:
ShipBob unterstützt die folgenden Geräte:
ShipBob kann in folgende Anwendungen integriert werden:
BigCommerce, Magento, Order Desk, QuickBooks, ShipStation, Shopify, Squarespace, Stitch Labs, WooCommerce, Zentail
ShipBob bietet folgende Optionen für Kundensupport:
Online-Support, Telefon-Support, Video-Anleitungen