ShipBob Funktionen, Bewertungen & Alternativen

ShipBob

Order fulfillment services for e-commerce businesses.

3.4/5 (20 Bewertungen)

ShipBob Übersicht

ShipBob provides streamlined order fulfillment services for eCommerce businesses, combining optimized shipping and logistics, order and inventory management, predictive data and insights, and customer communication. ShipBob integrates with online e-commerce platforms such as Shopify, eBay, Magento, and WooCommerce, and provides quotes from FedEx, UPS, DHL and USPS for shipments.

Users can connect a single or multiple online stores, allowing ShipBob to import orders, pick, pack and ship them. Tracking information is sent back to the store, allowing customers to keep track of their shipment. Businesses can manage orders directly from within ShipBob where users can monitor their live status at any time and track progress. Users can manage and export contact information directly within ShipBob, as well as connect APIs to facilitate communication with the customer base.

Organizations are able to distribute their inventory between different fulfillment centers across the country, check real-time inventory status, and receive notifications whenever an item runs low. ShipBob’s returns management process is designed to help get returns back into the supply chain as fast and as efficiently as possible. Advanced filters allow users to drill down to find exactly the information they need, and save the view for later.

ShipBob’s features for advanced reporting help organizations understand more about their business, and get a breakdown of expenses, view fulfillment times, and monitor which warehouses are being used for fulfillment. Organizations can add colleagues and provide them with access to only the information they need.

Preis

Beginnt ab
N/A
Preisoptionen
Kostenlose Testversion
Freemium
Abonnement
Preis-Leistungs-Verhältnis

Geräte

Unternehmensgröße

K
M
G

Märkte

Australien, Kanada, Vereinigte Staaten von Amerika

Unterstützte Sprachen

Englisch

ShipBob Bewertungen

Gesamtbewertung
3.4/5
70% Positive Bewertungen
5
Ausgezeichnet
9
Sehr gut
0
Durchschnitt
1
Gering
5
Schlecht
Mit Google übersetzen

Best Shipping Option for High-Volume E-commerce start ups

Täglich für Mehr als 1 Jahr genutzt
Bewertet am 2.11.2018
Quelle der Bewertung: Capterra

Shipbob does a great job making it easy for anyone to run a high-volume e-commerce site. Their team is very helpful during the onboarding process, and their platform is very easy for anyone to use. Their support team is very responsive and clear up issues quickly. When I was in search of a company to package and ship, Shipbob was able to take inventory within days after the first call and our site was live shortly thereafter. I don't think there is anyone else in the market that has that ability at the moment. I still work a full-time job in banking and have very little knowledge of logistics or shipping, Shipbob handles all of that for me and now with their amount of locations growing it is only getting easier to service our customers in all 50 states.

Vorteile

The Shipbob platform is easy, their support team is responsive, orders get packaged and shipped and I don't have to touch a thing. I work full time in banking but still run a company on the side that generates a lot of orders that need to be packaged and shipped. This may the most user friendly platform and any issues are resolved quickly via emailing their support team.

Nachteile

The app works well but no where near as good as the online site.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

10.0/10
Mit Google übersetzen

If you have another viable option- AVOID ShipBob

Täglich für Mehr als 1 Jahr genutzt
Bewertet am 28.8.2018
Quelle der Bewertung: Capterra

Please just take it from a small business owner- if you have another option, just take it. Seriously.

Vorteile

Once you get to used to the backend it is super helpful.

When it works it is great but it hardly works well.

Nachteile

They do not care if you are a long-term customer.

The pricing is ridiculous- you think you are saving but because of how much they charge you to ship, you really aren't.

CONSTANT ERRORS. They have shipped another company's merchandise, they have over-billed us by over $1k, so many many mistakes.

They really do not care about you as their customer.

Not as easy to set up as you think.

You have to constantly stay on top of them.

More damage than should ever be acceptable.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
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Weiterempfehlungsquote

1.0/10
Mit Google übersetzen

Poor customer service

Wöchentlich für Mehr als 2 Jahre genutzt
Bewertet am 21.11.2017
Quelle der Bewertung

Vorteile

If you live in Chicago it can be convenient to place things in your inventory. Just started to make changes to the web interface..

Nachteile

4. It would take sometimes 2 days to ship out and get tracking numbers. Not as bad now.. But I still have to check your site to see if a order is going out and sometimes my orders can stay in processing stage for days and no one knows why...
5. No phone support... When I had a problem with orders I have to send a email and wait 24 hours. My customers have placed an order on my site and I can't just keep them waiting. No way to escalate problems..
6. Sending out incomplete order, orders will be 1 of 2 and only one item is sent. I had to call the customer and apologies, then customer had to wait 3-4 days to get it the other item. Poor customer service is not a good way to stay in business...
7. Sending out wrong items..

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

0.0/10
Mit Google übersetzen

Once you set it up, Shipbob works very nicely as a fullfilment company with woocommerce

Täglich für 1-5 Monate genutzt
Bewertet am 18.1.2018
Quelle der Bewertung: Capterra

Once it is set up and working, we will have outsource fulfillment saving in time, money, and potentially improving on customer experience. It will allow us to be much more competitive internationally because of the intenational shipping prices they can get.

Vorteile

Shipbob fully integration with your woocommerce store, automatically completing your orders and optionally sending the tracking information to the customer. Once it is setup to your satisfaction it works very nicely, and more importantly, handling & shipping prices are generally better that what any small company will be able to get just for postage cost, particularly in international shipments.

Nachteile

Implementation was harder than expected. Although the interface is relatively intuitive, it is not always super straight forward.

Certain things require manual setup on their side, such as modifying the packing labels.

Customer support has been slow to answer, particularly for technical issues with the woocommerce integration which took over a week to get the necessary feedback to fix the issue

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

8.0/10
Mit Google übersetzen

ShipBob's customer service and responsiveness has made working with a 3PL a great experience!

Täglich für 6-12 Monate genutzt
Bewertet am 24.1.2018
Quelle der Bewertung: Capterra

Vorteile

I like that the portal gives so much information in regards to best selling products, the sales velocity, and how to distribute between warehouses. And the dashboard gives very crucial information right on the home page!

Nachteile

I would prefer if the ability to merge products did not mean I had to remove the existing product from ALL of the bundles I had setup. I also wish it was easier to indicate when I needed a large order palletized, without having to manually input each one.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

ShipBob Preis

Beginnt ab
N/A
Preisoptionen
Kostenlose Testversion
Freemium
Abonnement
Preis-Leistungs-Verhältnis

Contact ShipBob for detailed pricing information.

ShipBob Funktionen

  • API
  • Aktivitäts-Dashboard
  • Automatische Benachrichtigungen
  • Berichterstattung und Statistik
  • Echtzeit-Daten
  • Integration von Dritten
  • Statusverfolgung

  • Angebotsmanagement
  • Auftragsmanagement
  • Automatisierte Terminplanung
  • E-Mail-Benachrichtigungen
  • Echtzeit-Updates
  • Echtzeitüberwachung
  • GPS
  • Geografische Karten
  • Rechnungsmanagement
  • Routenoptimierung
  • Sendungsverfolgung
  • Standortverfolgung
  • Versand-Management

Zusätzliche Informationen für ShipBob

Schlüssel-Features von ShipBob

  • 3PL
  • Advanced filters
  • Advanced reporting
  • Back order management
  • Branded packaging
  • CRM
  • Catalog management
  • Contact management
  • Discount management
  • Distributed inventory
  • Expense reports
  • Inventory tracking
  • Multiple user accounts
  • Permission management
  • Price comparison
  • Real-time data
  • Recurring orders
  • Special order management
  • eCommerce integration

Vorteile

  • ShipBob offers a one-stop shop for direct-to-consumer fulfillment with an intuitive dashboard for managing orders, inventory and returns in real time.

  • ShipBob can connect to a single or a dozen online stores to import orders, pick, pack and ship them automatically.

  • With warehousing locations within New York, Los Angeles, and San Francisco, businesses are able to offer package delivery anywhere in the continental US within two days.

  • Manage orders directly from within ShipBob and see their live status and tracking progress at any time to answer customers questions without searching for information.

  • Keep tabs on what stock is available within ShipBob’s fulfillment centers and know when to order more with automatic notifications for low inventory.

  • ShipBob Häufig gestellte Fragen

    Weiter unter folgen häufig gestellte Fragen über ShipBob.

    F. Welche Preispläne bietet ShipBob an?

    ShipBob bietet folgende Kostenpläne an:

    Preismodell: Freemium, Abonnement

    Kostenlose Testversion: Verfügbar

    Contact ShipBob for detailed pricing information.

    F. Was sind die Hauptfunktionen von ShipBob?

    ShipBob bietet die folgenden Funktionen:

    • 3PL
    • Advanced filters
    • Advanced reporting
    • Back order management
    • Branded packaging
    • CRM
    • Catalog management
    • Contact management
    • Discount management
    • Distributed inventory
    • Expense reports
    • Inventory tracking
    • Multiple user accounts
    • Permission management
    • Price comparison
    • Real-time data
    • Recurring orders
    • Special order management
    • eCommerce integration

    F. Wer sind die typischen Nutzer von ShipBob?

    ShipBob hat die folgenden typischen Kunden:

    Großunternehmen, Mittlere Unternehmen, Kleine Unternehmen

    F: Welche Sprachen werden von ShipBob unterstützt?

    ShipBob unterstützt die folgenden Sprachen:

    Englisch

    F. Welche Preispläne bietet ShipBob an?

    ShipBob hat folgende Preismodelle:

    Freemium, Abonnement

    F. Unterstützt ShipBob mobile Geräte?

    ShipBob unterstützt die folgenden Geräte:

    iPhone, iPad

    F. Mit welchen anderen Applikationen integriert ShipBob?

    ShipBob kann in folgende Anwendungen integriert werden:

    BigCommerce, Magento, Order Desk, QuickBooks, ShipStation, Shopify, Squarespace, Stitch Labs, WooCommerce, Zentail

    F. Welche Varianten der Kundenbetreuung bietet ShipBob an?

    ShipBob bietet folgende Optionen für Kundensupport:

    Online-Support, Telefon-Support, Video-Anleitungen

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