Upper Hand

Upper Hand

All-in-One-Software für das Business Management im Bereich Sport und Fitness.

4.2/5 (64 Bewertungen)

Upper Hand Übersicht

Was ist Upper Hand?

Upper Hand ist eine cloud-basierte, mobile Plattform für Sport- und Fitnessunternehmen jeder Größe, die das Management von Sportgeschäften vereinfacht. Die Plattform umfasst Funktionen für die Registrierung, Terminplanung, POS (Point of Sale), Marketing, benutzerdefinierte Mitgliedschaftspreise und Zahlungspläne, eine mobile Anwendung, Geschäftsberichte und mehr.

Die Registrierungsfunktionen von Upper Hand bieten ein nahtloses Erlebnis für die Kunden. Sie vereinfachen den gesamten Check-out und ermöglichen es ihnen, auf die für sie einfachste Weise zu bezahlen – mit Karte, Scheck oder in bar. Kunden können direkt bei der Registrierung einen Termin vereinbaren und auf einen sich automatisch ausfüllenden Kalender mit geplanten Terminen, Zeiten und Orten zugreifen. So werden erfolglose Anrufversuche und Doppelbuchungen vermieden. Mithilfe von Funktionen für die Aufteilung von Zahlungen können Nutzer Auszahlungen für das Privattraining einrichten.

Mithilfe von Marketing-Tools können Nutzer E-Mails und Erinnerungen für Event-Einladungen erstellen und Umfragen versenden. Tools für das SEO-Management helfen, die Bekanntheit zu steigern und Kunden zu Veranstaltungen oder zum Training zu bringen. Eigentümer können den wichtigsten Aspekt des Geschäfts kontrollieren und fundierte Entscheidungen mit den in Upper Hand integrierten Finanzinformationen und Berichten treffen.

Upper Hand Übersicht

Preis

Beginnt ab
75,00 $/Monat

Preisoptionen

Gratis Testen
Abonnement
Preis-Leistungs-Verhältnis

Upper Hand Funktionen

Geräte
Unternehmensgröße
K M G
Märkte
Vereinigte Staaten von Amerika
Unterstützte Sprachen
Englisch

Screenshots

Upper Hand Screenshot: With client-centered marketing, users can realize improved cash flow, reduce client drop-off rates and increase the power of word-of-mouth in online social conversations
Upper Hand Screenshot: With client-centered marketing, users can realize improved cash flow, reduce client drop-off rates and increase the power of word-of-mouth in online social conversations Upper Hand Screenshot: Stay up-to-date with clients and their training history with features for contact management Upper Hand Screenshot: Upper Hand helps simplify check-out from start to finish, allowing customers to pay via credit, check or cash Upper Hand Screenshot: Create, register and charge clients on the spot - anywhere, from any device Upper Hand Screenshot: All-in-one software. Upper Hand Screenshot: Calendar with quick-actions. Upper Hand Screenshot: Robust membership reporting Upper Hand Screenshot: Retail management Upper Hand Screenshot: Customizable calendar columns. Upper Hand Screenshot: Industry-leading client experience.

Upper Hand Bewertungen

Upper Hand Bewertungen

Gesamtbewertung
4.2
/
5
Ausgezeichnet
31

Sehr gut
19

Durchschnitt
7

Gering
7

Schlecht
0

Preis-Leistungs-Verhältnis
4.1
Funktionen
3.8
Bedienkomfort
4
Kundenbetreuung
4.4
78% haben diese Anwendung empfohlen
Tina H.

Buck Fastpitch Academy Review of Upper Hands Sports Software

Overall, we have been extremely happy with our customer service experience with Upper Hand. They are great to work with, and are always so quick to answer questions or fix software bugs. I don't know how I would have grown my business success without the Upper Hand software and their team!


Mit Google übersetzen
Myles C.

Feedback

UpperHand support has been outstanding. We are new to the system, but any questions we have had are quickly and easily answered by the support system here. I like that, even though we are new, I feel like we will get answers quickly to help us operate efficiently and provide that quality care to our customers.


Mit Google übersetzen
Jiselle P.

So convenient!

The entire process has been easy from the initial request for information, to setting up our programs and events. Would definitely recommend their software!


Mit Google übersetzen
Brandon H.

Regretting Leaving MindBody


Mit Google übersetzen
Rob S.

UpperHand review

Customer support is fine. No complaints.


Mit Google übersetzen
Tina H.
Branche: Sport
Untern. Größe: Selbstständig
Übersetzen nach: Deutsch

Buck Fastpitch Academy Review of Upper Hands Sports Software

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 10.2.2020
Quelle der Bewertung: Capterra

Overall, we have been extremely happy with our customer service experience with Upper Hand. They are great to work with, and are always so quick to answer questions or fix software bugs. I don't know how I would have grown my business success without the Upper Hand software and their team!

Vorteile

I love the camp/clinic registration feature, as it significantly helps reduce time I spend processing registrations and payments. Additionally, I love the messaging feature, as it allows me to send mass marketing e-mails and messages to our entire team of athletes, parents and coaches. Lastly, I love that I am able to access Upper Hand through the mobile app, as I am always on the go and often need to be able to schedule or process a payment when I am away from my computer.

Nachteile

The software is sometimes not very intuitive for the client. I often have clients contact me, because they are struggling with the scheduling feature, as they are not able to easily access their lessons credits or past scheduled lessons. It would be great if they would be able to view all past and upcoming events, as well as their total number of remaining event credits on their dashboard after signing into the mobile app. And while I love the messaging feature on the app, I wish it was better visually designed and would allow you insert graphics and change font size and style. Lastly, while I was thrilled with the latest upgrade that sends out automated reminders, I was bummed that this is only offered to those who upgrade their accounts to the next level. When I first purchased the Upper Hand software, this was one of the initial features included in the membership. I would love to see this feature included for all membership types.

Übersetzen nach: Deutsch

Antwort von Upper Hand

Hi Tina,

Thanks for taking the time to write a great review! We're happy to hear that Upper Hand helps you reduce time with admin tasks and that the messaging and mobile app have been helpful.

Have a great day!

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 9.0/10

Myles C.
Branche: Professionelles Training & Coaching
Untern. Größe: 13-50 Mitarbeiter
Übersetzen nach: Deutsch

Feedback

Täglich für 1-5 Monate genutzt
Bewertet am 7.2.2020
Quelle der Bewertung: Capterra

UpperHand support has been outstanding. We are new to the system, but any questions we have had are quickly and easily answered by the support system here. I like that, even though we are new, I feel like we will get answers quickly to help us operate efficiently and provide that quality care to our customers.

Vorteile

I like that the software allows for us to schedule and book lessons, rentals, and more with ease. It is nice that the calendar view helps us see and access sessions directly from that same view.

Nachteile

It is frustrating with the payment set up. It is difficult that the way a session is booked also completely dictates how payment is done. For example, if someone wants to schedule say 8 weeks of lessons. If we book it one by one, as 8 individual sessions, payment is set up as 8 individual payments. So they come in and say, "Oh I'm paying for all of this at once". We then have to physically go in to each event and pay those out individually. That is annoying and time consuming, but that is the less cumbersome of the outcomes.
In the other way, lets say we book someone for 8 sessions and set it up as 8 sessions in the system. Then the client comes in and says "I'd like to just pay for tonight". We can't even do that. We would have to delete the entire event and re book it as individual sessions because the payment would be set up where it wants the entire session paid for all at once. It would be awesome if we could just pay for what they want and the event would mark it as such. Something where we click what is being paid for and the system holds the balance or lets us know what is still unpaid or needs to be paid would help a lot.

Übersetzen nach: Deutsch

Antwort von Upper Hand

Hi Myles,

Thanks for taking the time to write this review! In addition to your positive experience with support, we are happy to hear that Upper Hand has allowed you to book lessons and rentals with ease, and that you've had a great experience with the calendar!

We also appreciate your feedback on the various use cases regarding client payment. This is something our team is actively working on, in addition to a few other exciting payment-related enhancements. If you have more feedback, please let your point of contact know and they'll be happy to schedule a time and provide an update on the timeline of these features.

Thanks again for the review! Have a great day.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 8.0/10

Jiselle P.
Branche: Non-Profit-Organisation Management
Untern. Größe: 2-10 Mitarbeiter
Übersetzen nach: Deutsch

So convenient!

Wöchentlich für 1-5 Monate genutzt
Bewertet am 30.1.2020
Quelle der Bewertung: Capterra

The entire process has been easy from the initial request for information, to setting up our programs and events. Would definitely recommend their software!

Vorteile

Being a non-profit that is focused on many aspects, this software helps me in each one. The many programs we run, employee tracking, and in the near future, facility management. You aren't really limited to what you can do with this software. If it isn’t something they currently do, they are open to any and all ideas to make it even more user friendly. Whatever makes it easier for us!

Nachteile

The only downside is some of the small things that we aren’t able to customize ourselves, as far as special questions in the account creation process. Since they are always updating and coming up with ideas, I’m sure it will happen soon.

Übersetzen nach: Deutsch

Antwort von Upper Hand

Hi there Jiselle,

We appreciate the kind words! We're thrilled to hear that Upper Hand has worked out for you and has helped manage your programs and staff. It's always humbling to hear how we're able to make our customers' lives easier.

We're also happy that you have found the software very customizable and flexible - that is music to our ears! We put a lot of work into hearing our customers' feedback, so we're glad to hear it's serving its purpose and helping you out.

Have a great day, and thanks for the review!

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Brandon H.
Branche: Sport
Untern. Größe: 2-10 Mitarbeiter
Übersetzen nach: Deutsch

Regretting Leaving MindBody

Täglich für Mehr als 1 Jahr genutzt
Bewertet am 4.2.2020
Quelle der Bewertung: Capterra

Vorteile

The ability to create a unique platform specific to our business needs. Merchant fee for credit card transactions is favorable as well.

Nachteile

At our business we are constantly booking clients. We have a mix of repeat and new customers but for the most part we know when we’re seeing clients and classes. The fact that we still cannot make recurring events possible is ridiculous. I should not have to time out of each day to book a client, whom I have had at the same time and date for over 6 months, over and over again. It’s been promised for Q1 for 2020 but that was after Q3 and Q4 of 2019 fell through so we will see.

The mobile app continues to either crash or run extremely slow regardless of cell service or WiFi connectivity. Its a coin flip whether I’ll be able to complete a purchase or book an event with out the window dropping. The desktop version is better but we’re not in front desk all day.

Functionality seems so circuitous to perform simple tasks like deleting or rescheduling events. I have to find the three vertical dots on one side of the screen then the window populates on the other side to do quick pay or reschedule. If I want to delete I have to search for the specific client rather than doing it through the calendar view where I can actually see the event I’m deleting/rescheduling in the context of my day. In order to reschedule I have click view session then find three vert dots. View event doesn’t seem to do anything.

Now imagine trying to train employees who don’t have the knowledge of this platform on how to use this.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 2.0/10

Rob S.
Branche: Sport
Untern. Größe: 2-10 Mitarbeiter
Übersetzen nach: Deutsch

UpperHand review

Täglich für Mehr als 1 Jahr genutzt
Bewertet am 21.1.2020
Quelle der Bewertung: Capterra

Customer support is fine. No complaints.

Vorteile

Saves me time scheduling sessions. Saves me time processing payments.

Nachteile

The way our sessions are set-up makes it a bit difficult to customize the software events and scheduling. I spend a lot of time helping our clients work with the app. My coaches don't like the calendar view. It would be great if there was a client facing calendar of our events prior to client purchase. There are limitations on the scheduling side.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 6.0/10

Nutzerempfehlung
8.1/10
Basierend auf 64 Benutzerbewertungen
Vergleiche Nutzerempfehlungen mit Alternativen
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Upper Hand Preis

Upper Hand Preis

Beginnt ab
75,00 $/Monat
Gratis Testen
Abonnement
Preis-Leistungs-Verhältnis
Preis-Leistungs-Verhältnis
4.1/5
Basierend auf 64 Benutzerbewertungen
Vergleiche das Preis-Leistungs-Verhältnis mit Alternativen
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Upper Hand Funktionen

Upper Hand Funktionen

Abrechnung & Rechnungsstellung
Aktivitäts-Dashboard
Anwesenheitsmanagement
Automatische Benachrichtigungen
Automatisierte Abrechnung
Automatisierte Terminplanung
Berichterstattung und Statistik
Elektronische Zahlungen
Erinnerungen
Eventplanung
Kalenderverwaltung
Klassenterminplanung
Kreditkartenbearbeitung
Kundendatenbank
Kundenportal
Registrierungs-Management
Verfolgen der Teilnahme
Verkaufspunkt POS
Webseitenintegration
Wiederkehrende Abrechnung
Funktionen
3.8/5
Basierend auf 64 Benutzerbewertungen
Vergleiche Funktionen mit Alternativen
Mit Alternativen vergleichen

Kategorien

Upper Hand Häufig gestellte Fragen

Upper Hand Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über Upper Hand.

F. Welche Preispläne bietet Upper Hand an?

Upper Hand bietet folgende Kostenpläne an:

Beginnt ab: 75,00 $/Monat

Preismodell: Abonnement

Gratis Testen: Nicht verfügbar

F. Was sind die Hauptfunktionen von Upper Hand?

Wir haben keine Informationen über die Funktionen von Upper Hand

F. Wer sind die typischen Nutzer von Upper Hand?

Upper Hand hat die folgenden typischen Kunden:

Großunternehmen, Mittlere Unternehmen, Kleine Unternehmen

F: Welche Sprachen werden von Upper Hand unterstützt?

Upper Hand unterstützt die folgenden Sprachen:

Englisch

F. Welche Preispläne bietet Upper Hand an?

Upper Hand hat folgende Preismodelle:

Abonnement

F. Unterstützt Upper Hand mobile Geräte?

Upper Hand unterstützt die folgenden Geräte:

Android, iPhone, iPad

F. Mit welchen anderen Applikationen integriert Upper Hand?

Wir haben keine Informationen darüber, welche Integrationen Upper Hand hat

F. Welche Varianten der Kundenbetreuung bietet Upper Hand an?

Upper Hand bietet folgende Optionen für Kundensupport:

Häufig gestellte Fragen, Forum, Wissensdatenbank, Online-Support, Telefon-Support, Video-Anleitungen