HelpCrunch

Live-Chat, E-Mail-Automatisierung und Helpdesk für Support und Vertrieb

4,8 /5 (163 Bewertungen) Eine Bewertung schreiben

HelpCrunch Übersicht

Was ist HelpCrunch?

HelpCrunch bietet eine Kundenkommunikationsplattform für Kundenservice, Vertrieb und schnelles Geschäftswachstum. Die Plattform umfasst einen Live-Chat, In-App-Messenger, E-Mail-Automatisierung und Helpdesk in einer Lösung. HelpCrunch ermöglicht es Benutzern, nahtlos zwischen mehreren Kanälen zu wechseln und die gesamte Kommunikation im selben Thread zu speichern. Alle Unternehmenswebsites und Apps (iOS/Android) können einem Konto hinzugefügt werden, um eine zentrale Verwaltung der gesamten Kundenkommunikation zwischen verschiedenen Produkten zu gewährleisten.

HelpCrunch Übersicht

Kosten

Beginnt ab
15,00 $/Monat

Preisoptionen

Gratis Testen
Abonnement
Preis-Leistungs-Verhältnis

HelpCrunch Funktionen

Geräte
Unternehmensgröße
K M G
Märkte
Vereinigte Staaten von Amerika, Kanada, Vereinigtes Königreich, Australien, Indien und 4 weitere , Japan, Deutschland, Brasilien, Mexiko
Unterstützte Sprachen
Deutsch, Englisch, Französisch, Italienisch, Niederländisch und 5 weitere , Polnisch, Portugiesisch, Russisch, Spanisch, Ukrainisch

Medien

All-in-one customer communication platform
Shared team Inbox
Knowledge Base
Chat and email Campaigns
Team performance and customer satisfaction Reports
Videos zu HelpCrunch HelpCrunch Screenshot: All-in-one customer communication platform HelpCrunch Screenshot: Shared team Inbox HelpCrunch Screenshot: Knowledge Base HelpCrunch Screenshot: Chat and email Campaigns HelpCrunch Screenshot: Team performance and customer satisfaction Reports

HelpCrunch Bewertungen

HelpCrunch Bewertungen

Gesamtbewertung
4,8
/
5
Ausgezeichnet
134

Sehr gut
27

Durchschnitt
1

Gering
1

Schlecht
0

Preis-Leistungs-Verhältnis
4,8
Funktionen
4,6
Bedienkomfort
4,7
Kundenbetreuung
4,8
99% haben diese Anwendung empfohlen
Lana B.

The software that really helps

HelpCruch has everything we need to automate the process of catching leads, providing necessary information to them and don't let them forget about us after we had a chat.
All the features are pretty detailed which helps to create what you really need. For instance, a pop-up. You can select different styles, colors, there is no limit on what you do. That's why your work with HelpCrunch is a pleasure.

One more thing, that will definitely win your heart is outstanding online customer support HelpCrunch has. They treat you not as a random user, but like a friend. Furthermore, they do release the features you request. They are just fabulous :)


Mit Google übersetzen
Grant G.

Good chat client for customer support and feedback

We use HelpCrunch as our primary support tool (for potential customers with questions, for customers with questions, for feedback reports, etc). Installation and subscribing was easy using a WordPress plugin, and the interface is easy to understand, configure, and use if you're familiar with web interfaces like Google Apps, Intercom (to which HelpCrunch is very similar, and far less expensive). The mobile app allows us to respond immediately to customers without being tied to a desk. Being in the early stages (first year) of a software release, this allows us to get immediate feedback from our customers, and, possibly more importantly, from those who would be our customers except for some reason, so that we can make good decisions.


Mit Google übersetzen
Andrew R.

Web software ok. Mobile app non-functional. Service non-existent

Refused to allow me to cancel, even though I attempted to do so on the renewal date, and even though their app isn't working, so I can't respond to customers through the app. They suggested that I could enable email notifications - completely negating the point of instant response.


Mit Google übersetzen
Avo R.

Simple, fun, works like a charm!


Mit Google übersetzen
Thomas B.

Excellent value-for-money Software for our SaaS business

While we were only looking for a chat solution, and had two bad experiences with competitors who had "automated solutions" where no-one was actually there to sort their bugs out.

Helpcrunch, on the other hand was reactive from day 1. We were pretty quick to install it on our system (both website & SaaS).

We programmed dozens of automated messages, also use it to push product news to our customers, and get quick feedback through the chat for our on-trial customers.

Overall, I recommand Helpcrunch for Chat Messenging and E-mailing, though I have not tested all the options that are part of our package (such as the integrated Resource Center)

I look forward for further developments of the solution in 2020 !


Mit Google übersetzen
Lana B.
Branche: Internet
Untern. Größe: 11-50 Mitarbeiter
Übersetzen auf: Deutsch
Übersetzen auf: Deutsch

The software that really helps

Täglich für 6-12 Monate genutzt
Bewertet am 23.8.2019
Quelle der Bewertung: Capterra

HelpCruch has everything we need to automate the process of catching leads, providing necessary information to them and don't let them forget about us after we had a chat.
All the features are pretty detailed which helps to create what you really need. For instance, a pop-up. You can select different styles, colors, there is no limit on what you do. That's why your work with HelpCrunch is a pleasure.

One more thing, that will definitely win your heart is outstanding online customer support HelpCrunch has. They treat you not as a random user, but like a friend. Furthermore, they do release the features you request. They are just fabulous :)

Vorteile

HelpCrunch has a user-friendly interface with all necessary features supported. I would say, the team has thought for us by creating top-notch functionality. It was a great surprise, uniquely different pop-ups, and automatic follow-ups.

I would recommend to each new user to set up a demo call to see the full set of functions the HelpCrunch chat platform has.

Nachteile

There is nothing I can list here :) Like... really nothing :)

Übersetzen auf: Deutsch

Antwort von HelpCrunch

Lana, you made our team's day. Thanks for all the love!
We're super glad to have you and supporthunt team as our loyal customers.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Grant G.
Branche: Computer-Software
Untern. Größe: 2-10 Mitarbeiter
Übersetzen auf: Deutsch
Übersetzen auf: Deutsch

Good chat client for customer support and feedback

Täglich für 6-12 Monate genutzt
Bewertet am 10.9.2020
Quelle der Bewertung: Capterra

We use HelpCrunch as our primary support tool (for potential customers with questions, for customers with questions, for feedback reports, etc). Installation and subscribing was easy using a WordPress plugin, and the interface is easy to understand, configure, and use if you're familiar with web interfaces like Google Apps, Intercom (to which HelpCrunch is very similar, and far less expensive). The mobile app allows us to respond immediately to customers without being tied to a desk. Being in the early stages (first year) of a software release, this allows us to get immediate feedback from our customers, and, possibly more importantly, from those who would be our customers except for some reason, so that we can make good decisions.

Vorteile

- Easy to install
- Good basic chat functionality with the ability to scale
- Inexpensive for chat, and, again, can scale in price as new features are added
- Looks good (both the chat that faces the customer and the user interface for our support people)
- Ability to capture customer's email address or not based on a schedule, so that we can allow customers rapid access without entering personal information during business hours, but require name/email after hours
- Responsive customer support

Nachteile

- Occasional bugs, e.g. schedule not triggering at expected times
- Lack of some basic functionality at lower pricing levels (e.g. if a customer chats, then goes offline, the software won't email the customer that there's a new message unless you're on a higher plan that costs twice as much)

Übersetzen auf: Deutsch

Antwort von HelpCrunch

Thanks a lot, Grant!

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 9.0/10

Andrew R.
Branche: Computer-Software
Untern. Größe: 2-10 Mitarbeiter
Übersetzen auf: Deutsch
Übersetzen auf: Deutsch

Web software ok. Mobile app non-functional. Service non-existent

Weitere für Mehr als 1 Jahr genutzt
Bewertet am 23.7.2020
Quelle der Bewertung: Capterra

Refused to allow me to cancel, even though I attempted to do so on the renewal date, and even though their app isn't working, so I can't respond to customers through the app. They suggested that I could enable email notifications - completely negating the point of instant response.

Vorteile

It was reasonably easy to install, although took a while to configure.

Nachteile

Mobile app didn't work, so when I did get enquiries I wasn't able to respond, making it look like I didn't respond to my customers.

Übersetzen auf: Deutsch

Antwort von HelpCrunch

Hi Andrew! We really appreciate your review. Indeed there were some issues with the mobile apps in the last few weeks which a very small part of our customers have, unfortunately, experienced. You were one of them.

We do realize that this has affected your communication with customers and your business. We're terribly sorry for that and just wanted to let you know that we listen to all the feedback and try to react asap. We're rolling out a new update already this week which is aimed to dramatically improve both iOS and Android apps performance and overall user experience, fix the issues you've experienced + provide some new exciting features.

We really hope you'll be able to try out the updated apps. Our team would be looking forward to your feedback! Please don't hesitate to get in touch with us at any time. Take care!

Verteilung der Bewertung

Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 0.0/10

Avo R.
Branche: Einzelhandel
Untern. Größe: 2-10 Mitarbeiter
Übersetzen auf: Deutsch
Übersetzen auf: Deutsch

Simple, fun, works like a charm!

Täglich für Kostenlose Testversion genutzt
Bewertet am 16.10.2020
Quelle der Bewertung: Capterra

Vorteile

Very easy to set up with very nice support, using the same agent chat I use on my own website

Nachteile

IOS version lacks a few features, as I understand should be fixed in the next IOS update.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Thomas B.
Branche: Internet
Untern. Größe: 2-10 Mitarbeiter
Übersetzen auf: Deutsch
Übersetzen auf: Deutsch

Excellent value-for-money Software for our SaaS business

Täglich für 6-12 Monate genutzt
Bewertet am 7.1.2020
Quelle der Bewertung: Capterra

While we were only looking for a chat solution, and had two bad experiences with competitors who had "automated solutions" where no-one was actually there to sort their bugs out.

Helpcrunch, on the other hand was reactive from day 1. We were pretty quick to install it on our system (both website & SaaS).

We programmed dozens of automated messages, also use it to push product news to our customers, and get quick feedback through the chat for our on-trial customers.

Overall, I recommand Helpcrunch for Chat Messenging and E-mailing, though I have not tested all the options that are part of our package (such as the integrated Resource Center)

I look forward for further developments of the solution in 2020 !

Vorteile

- Complete suite for emailing and chat
- Simple enough, yet highly customizable
- Very reactive customer support teams

Nachteile

- No Drip email marketing implemented (well, not yet as of 12/2019)

Übersetzen auf: Deutsch

Antwort von HelpCrunch

Hey Thomas! Thanks a lot for all the comments. We're pumped you're with us.

Would love for your to explore the Knowledge base (Resource Center) as well - it's really helpful if you want to automate your support and provide a self-service option for customers.
If any questions, we're always there to assist you.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Nutzerempfehlung
9,2/10
Basierend auf 163 Benutzerbewertungen
Vergleiche Nutzerempfehlungen mit Alternativen
Mit Alternativen vergleichen

HelpCrunch Preis

HelpCrunch Preis

Beginnt ab
15,00 $/Monat
Gratis Testen
Abonnement
Preis-Leistungs-Verhältnis
Preis-Leistungs-Verhältnis
4,8/5
Basierend auf 163 Benutzerbewertungen
Vergleiche das Preis-Leistungs-Verhältnis mit Alternativen
Mit Alternativen vergleichen

HelpCrunch Funktionen

HelpCrunch Funktionen

API
Aktivitäts-Dashboard
Automatische Benachrichtigungen
Berichterstattung und Statistik
CRM-Integration
Chat
E-Mail-Integration
Echtzeitüberwachung
Integration von Dritten
Kundenspezifisches Branding
Multi-Channel-Kommunikation
Self-Service Portal
Social-Media-Integration
Sofortnachrichten
Supportticket-Management
Umfragen & Feedback
Warnungen / Eskalation
Wissensbasis-Management
Workflow-Management
Überwachung
Funktionen
4,6/5
Basierend auf 163 Benutzerbewertungen
Vergleiche Funktionen mit Alternativen
Mit Alternativen vergleichen

Kategorien

HelpCrunch Häufig gestellte Fragen

HelpCrunch Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über HelpCrunch.

F. Welche Preispläne bietet HelpCrunch an?

HelpCrunch bietet folgende Kostenpläne an:

Beginnt ab: 15,00 $/Monat

Preismodell: Abonnement

Gratis Testen: Verfügbar

F. Was sind die Hauptfunktionen von HelpCrunch?

Wir haben keine Informationen über die Funktionen von HelpCrunch

F. Wer sind die typischen Nutzer von HelpCrunch?

HelpCrunch hat die folgenden typischen Kunden:

Kleine Unternehmen, Großunternehmen, Non-Profit, Freie Mitarbeiter, Mittlere Unternehmen

F: Welche Sprachen werden von HelpCrunch unterstützt?

HelpCrunch unterstützt die folgenden Sprachen:

Deutsch, Englisch, Französisch, Italienisch, Niederländisch, Polnisch, Portugiesisch, Russisch, Spanisch, Ukrainisch

F. Welche Preispläne bietet HelpCrunch an?

HelpCrunch hat folgende Preismodelle:

Abonnement

F. Unterstützt HelpCrunch mobile Geräte?

HelpCrunch unterstützt die folgenden Geräte:

Android, iPhone, iPad

F. Mit welchen anderen Applikationen integriert HelpCrunch?

HelpCrunch kann in folgende Anwendungen integriert werden:

Magento Commerce, Magento Commerce, Slack, Wordpress, Wordpress

F. Welche Varianten der Kundenbetreuung bietet HelpCrunch an?

HelpCrunch bietet folgende Optionen für Kundensupport:

Online-Support, Wissensdatenbank, Häufig gestellte Fragen