HelpCrunch
Über HelpCrunch
HelpCrunch bietet eine Kundenkommunikationsplattform für Kundenservice, Vertrieb und schnelles Geschäftswachstum. Die Plattform umfasst einen Live-Chat, In-App-Messenger, E-Mail-Automatisierung und Helpdesk in einer Lösung. HelpCrunch ermöglicht es Benutzern, nahtlos zwischen mehreren Kanälen zu wechseln und die gesamte Kommunikation im selben Thread zu speichern. Alle Unternehmenswebsites und Apps (iOS/Android) können einem Konto hinzugefügt werden, um eine zentrale Verwaltung der gesamten Kundenkommunikation zwischen verschiedenen Produkten zu gewährleisten.
Geräte
Unternehmensgröße
Märkte
Andorra, Albanien, Armenien, Österreich, Australien, Bosnien und Herzegowina, Belgien, Bulgarien, Brasilien, Belarus, Kanada, Schweiz, Zypern, Tschechien, Deutschland, Dänemark, Estland, Spanien, Finnland, Frankreich, Vereinigtes Königreich, Guernsey, Griechenland, Kroatien, Ungarn, Irland, Isle of Man, Indien, Island, Italien, Japan, Liechtenstein, Litauen, Luxemburg, Lettland, Monaco, Republik Moldau, Montenegro, Nordmazedonien, Malta, Mexiko, Niederlande, Norwegen, Neuseeland, Rumänien, Serbien, Russland, Schweden, Slowenien, Slowakei, San Marino, Türkei, Ukraine, Vereinigte Staaten und 49 weitere
Unterstützte Sprachen
Deutsch, Englisch, Französisch, Italienisch, Niederländisch, Polnisch, Portugiesisch, Russisch, Spanisch, Ukrainisch und 5 weitere
Bilder
Funktionen
Gesamtzahl der Funktionen von HelpCrunch: 77
Alternativen
Intercom
Zendesk
Crisp
LiveChat
Nutzerbewertungen
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Eine Bewertung schreiben
- Branche: Internet
- Unternehmensgröße: 11-50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
The software that really helps
Bewertet am 23.8.2019
HelpCruch has everything we need to automate the process of catching leads, providing necessary...
HelpCruch has everything we need to automate the process of catching leads, providing necessary information to them and don't let them forget about us after we had a chat.
All the features are pretty detailed which helps to create what you really need. For instance, a pop-up. You can select different styles, colors, there is no limit on what you do. That's why your work with HelpCrunch is a pleasure.
One more thing, that will definitely win your heart is outstanding online customer support HelpCrunch has. They treat you not as a random user, but like a friend. Furthermore, they do release the features you request. They are just fabulous :)
Vorteile
HelpCrunch has a user-friendly interface with all necessary features supported. I would say, the team has thought for us by creating top-notch functionality. It was a great surprise, uniquely different pop-ups, and automatic follow-ups.
I would recommend to each new user to set up a demo call to see the full set of functions the HelpCrunch chat platform has.
Nachteile
There is nothing I can list here :) Like... really nothing :)
Zuvor genutzte Software
DriftGründe für den Wechsel zu HelpCrunch
The features, attractive design, functionality, price, online support have won in comparison with our previous platform (Drift) and a few that we were considering.Antwort von HelpCrunch
Lana, you made our team's day. Thanks for all the love!
We're super glad to have you and supporthunt team as our loyal customers.
- Branche: Internet
- Unternehmensgröße: 2-10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Excellent value-for-money Software for our SaaS business
Bewertet am 7.1.2020
While we were only looking for a chat solution, and had two bad experiences with competitors who...
While we were only looking for a chat solution, and had two bad experiences with competitors who had "automated solutions" where no-one was actually there to sort their bugs out.
Helpcrunch, on the other hand was reactive from day 1. We were pretty quick to install it on our system (both website & SaaS).
We programmed dozens of automated messages, also use it to push product news to our customers, and get quick feedback through the chat for our on-trial customers.
Overall, I recommand Helpcrunch for Chat Messenging and E-mailing, though I have not tested all the options that are part of our package (such as the integrated Resource Center)
I look forward for further developments of the solution in 2020 !
Vorteile
- Complete suite for emailing and chat
- Simple enough, yet highly customizable
- Very reactive customer support teams
Nachteile
- No Drip email marketing implemented (well, not yet as of 12/2019)
Warum HelpCrunch gewählt wurde
Customerly did not work properly, and there was no answer for 2 weeks to our questions.Zuvor genutzte Software
CustomerlyAntwort von HelpCrunch
Hey Thomas! Thanks a lot for all the comments. We're pumped you're with us.
Would love for your to explore the Knowledge base (Resource Center) as well - it's really helpful if you want to automate your support and provide a self-service option for customers.
If any questions, we're always there to assist you.
- Branche: Computer-Software
- Unternehmensgröße: 2-10 Mitarbeiter
- Weitere für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Web software ok. Mobile app non-functional. Service non-existent
Bewertet am 23.7.2020
Refused to allow me to cancel, even though I attempted to do so on the renewal date, and even...
Refused to allow me to cancel, even though I attempted to do so on the renewal date, and even though their app isn't working, so I can't respond to customers through the app. They suggested that I could enable email notifications - completely negating the point of instant response.
Vorteile
It was reasonably easy to install, although took a while to configure.
Nachteile
Mobile app didn't work, so when I did get enquiries I wasn't able to respond, making it look like I didn't respond to my customers.
Antwort von HelpCrunch
Hi Andrew! We really appreciate your review. Indeed there were some issues with the mobile apps in the last few weeks which a very small part of our customers have, unfortunately, experienced. You were one of them.
We do realize that this has affected your communication with customers and your business. We're terribly sorry for that and just wanted to let you know that we listen to all the feedback and try to react asap. We're rolling out a new update already this week which is aimed to dramatically improve both iOS and Android apps performance and overall user experience, fix the issues you've experienced + provide some new exciting features.
We really hope you'll be able to try out the updated apps. Our team would be looking forward to your feedback! Please don't hesitate to get in touch with us at any time. Take care!
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11-50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Sales Acquisition and Retention With HelpCrunch
Bewertet am 20.8.2019
Initially, we tracked our user behaviour of users coming on to the page. With this we tried to...
Initially, we tracked our user behaviour of users coming on to the page. With this we tried to figure out what time most of the user are active and online, this helped us to followup with the user effectively and also helped us to improve our conversion rates to 12%.
Now, we are trying to send multiple follow up messages from the start with strong CTA's and have seen significant growth in sales.
Vorteile
Iam a noob developer and i have a responsibility of finding better customer relation management chat bot which improve my sales, i was on hunt for chatbots which is easy to use and customise, this is when i came across helpcrunch as i saw it gives me many integrations like mail and text where i get notified when an user has any concern. Along with this i also liked the customisation menu which is properly structured so that every entity can be changed with ease. As it also give 14 day free trial, this will altogether will get a customer and retain them effortlessly.
Nachteile
I liked pretty much everything, only thing i feel like can be improved is widget customisation along with the sizes and colours, this will make completely handful to the user.
In Betracht gezogene Alternativen
IntercomGründe für den Wechsel zu HelpCrunch
Main reason of choosing helpcrunch over intercom is pricing as helpcrunch gives same features like intercom for the best price and affordable.Antwort von HelpCrunch
Hi Bhushan!
Thanks a lot for sharing your experience with HelpCrunch.
Seeing those conversion, sales and retention metrics improve is what it's all about.
As to the widget customization, we've looked at dozens of other live chat solution and couldn't find a more customizable chat widgets.
On HelpCrunch you can change widget size, colors, and there are many other customization options to play with.
Nevertheless, we're constantly adding new exciting tweaks and features to the live chat. Feel free to reach out to our team to share your suggestions.
Cheers!
- Branche: Zeitung
- Unternehmensgröße: 11-50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Very good software that drives customer interaction
Bewertet am 20.8.2019
Very pleased. Nice people, good software and good value for money.
Very pleased. Nice people, good software and good value for money.
Vorteile
I love HelpCrunch. I have tried literally 50 programs out of the 200 or so that are out there. HelpCrunch was my choice after a long search, and I am so glad I did.
The ease of use is extraordinary, and I am thrilled with the help I have received.
I am a news editor so trying to actually launch a new software program is often hard as I found out doing free trials on other programs, but I was able to set up HelpCrunch in two hours one evening.
It was a great use of time, because now I am finally seeing results when other software would draw crickets.
So I would suggest HelpCrunch to anyone serious about communication.
Nachteile
I would like to see Facebook Messenger integration which I know will be coming soon, but I would like it now.
In Betracht gezogene Alternativen
JivoChatWarum HelpCrunch gewählt wurde
I found it to be a little more difficult to use and very expensive.Zuvor genutzte Software
CustomerlyGründe für den Wechsel zu HelpCrunch
I liked the integration of a help desk with the news.Antwort von HelpCrunch
Thanks so much for the detailed review, BJ!
We're looking to improve our user onboarding soon so it takes even less time to completely set up your account.
And yes, facebook messenger integration is coming soon. Stay tuned!
Appreciate your business.
HelpCrunch Häufig gestellte Fragen
Weiter unter folgen häufig gestellte Fragen über HelpCrunch.F. Welche Preispläne bietet HelpCrunch an?
HelpCrunch bietet folgende Kostenpläne an:
- Ab: 15,00 $/Monat
- Preismodell: Abonnement
- Gratis Testen: Verfügbar
F. Wer sind die typischen Nutzer von HelpCrunch?
HelpCrunch hat die folgenden typischen Kunden:
Selbstständig, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000
F: Welche Sprachen werden von HelpCrunch unterstützt?
HelpCrunch unterstützt die folgenden Sprachen:
Deutsch, Englisch, Französisch, Italienisch, Niederländisch, Polnisch, Portugiesisch, Russisch, Spanisch, Ukrainisch
F. Unterstützt HelpCrunch mobile Geräte?
HelpCrunch unterstützt die folgenden Geräte:
Android (mobil), iPhone (mobil), iPad (mobil)
F. Mit welchen anderen Applikationen integriert HelpCrunch?
HelpCrunch kann in folgende Anwendungen integriert werden:
Adobe Commerce, Fluid, Google Analytics 360, Pipedrive, Slack, WordPress, Zapier
F. Welche Varianten der Kundenbetreuung bietet HelpCrunch an?
HelpCrunch bietet folgende Optionen für Kundensupport:
E-Mail/Helpdesk, FAQ/Forum, Wissensdatenbank, Chat
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