HelpCrunch
Live-Chat, E-Mail-Automatisierung und Helpdesk für Support und Vertrieb
4,8 /5 (168 Bewertungen) Eine Bewertung schreibenHelpCrunch Übersicht
Was ist HelpCrunch?
HelpCrunch bietet eine Kundenkommunikationsplattform für Kundenservice, Vertrieb und schnelles Geschäftswachstum. Die Plattform umfasst einen Live-Chat, In-App-Messenger, E-Mail-Automatisierung und Helpdesk in einer Lösung. HelpCrunch ermöglicht es Benutzern, nahtlos zwischen mehreren Kanälen zu wechseln und die gesamte Kommunikation im selben Thread zu speichern. Alle Unternehmenswebsites und Apps (iOS/Android) können einem Konto hinzugefügt werden, um eine zentrale Verwaltung der gesamten Kundenkommunikation zwischen verschiedenen Produkten zu gewährleisten.
HelpCrunch Übersicht
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HelpCrunch Funktionen
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HelpCrunch Bewertungen
HelpCrunch Bewertungen
The software that really helps
HelpCruch has everything we need to automate the process of catching leads, providing necessary information to them and don't let them forget about us after we had a chat.
All the features are pretty detailed which helps to create what you really need. For instance, a pop-up. You can select different styles, colors, there is no limit on what you do. That's why your work with HelpCrunch is a pleasure.
One more thing, that will definitely win your heart is outstanding online customer support HelpCrunch has. They treat you not as a random user, but like a friend. Furthermore, they do release the features you request. They are just fabulous :)
Good chat client for customer support and feedback
We use HelpCrunch as our primary support tool (for potential customers with questions, for customers with questions, for feedback reports, etc). Installation and subscribing was easy using a WordPress plugin, and the interface is easy to understand, configure, and use if you're familiar with web interfaces like Google Apps, Intercom (to which HelpCrunch is very similar, and far less expensive). The mobile app allows us to respond immediately to customers without being tied to a desk. Being in the early stages (first year) of a software release, this allows us to get immediate feedback from our customers, and, possibly more importantly, from those who would be our customers except for some reason, so that we can make good decisions.
Web software ok. Mobile app non-functional. Service non-existent
Refused to allow me to cancel, even though I attempted to do so on the renewal date, and even though their app isn't working, so I can't respond to customers through the app. They suggested that I could enable email notifications - completely negating the point of instant response.
Powerful tools, easy ot implement
Excellent value-for-money Software for our SaaS business
While we were only looking for a chat solution, and had two bad experiences with competitors who had "automated solutions" where no-one was actually there to sort their bugs out.
Helpcrunch, on the other hand was reactive from day 1. We were pretty quick to install it on our system (both website & SaaS).
We programmed dozens of automated messages, also use it to push product news to our customers, and get quick feedback through the chat for our on-trial customers.
Overall, I recommand Helpcrunch for Chat Messenging and E-mailing, though I have not tested all the options that are part of our package (such as the integrated Resource Center)
I look forward for further developments of the solution in 2020 !
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The software that really helps
Vorteile
HelpCrunch has a user-friendly interface with all necessary features supported. I would say, the team has thought for us by creating top-notch functionality. It was a great surprise, uniquely different pop-ups, and automatic follow-ups.
I would recommend to each new user to set up a demo call to see the full set of functions the HelpCrunch chat platform has.
Nachteile
There is nothing I can list here :) Like... really nothing :)
Antwort von HelpCrunch
Lana, you made our team's day. Thanks for all the love!
We're super glad to have you and supporthunt team as our loyal customers.
Good chat client for customer support and feedback
We use HelpCrunch as our primary support tool (for potential customers with questions, for customers with questions, for feedback reports, etc). Installation and subscribing was easy using a WordPress plugin, and the interface is easy to understand, configure, and use if you're familiar with web interfaces like Google Apps, Intercom (to which HelpCrunch is very similar, and far less expensive). The mobile app allows us to respond immediately to customers without being tied to a desk. Being in the early stages (first year) of a software release, this allows us to get immediate feedback from our customers, and, possibly more importantly, from those who would be our customers except for some reason, so that we can make good decisions.
Vorteile
- Easy to install
- Good basic chat functionality with the ability to scale
- Inexpensive for chat, and, again, can scale in price as new features are added
- Looks good (both the chat that faces the customer and the user interface for our support people)
- Ability to capture customer's email address or not based on a schedule, so that we can allow customers rapid access without entering personal information during business hours, but require name/email after hours
- Responsive customer support
Nachteile
- Occasional bugs, e.g. schedule not triggering at expected times
- Lack of some basic functionality at lower pricing levels (e.g. if a customer chats, then goes offline, the software won't email the customer that there's a new message unless you're on a higher plan that costs twice as much)
Antwort von HelpCrunch
Thanks a lot, Grant!
Web software ok. Mobile app non-functional. Service non-existent
Refused to allow me to cancel, even though I attempted to do so on the renewal date, and even though their app isn't working, so I can't respond to customers through the app. They suggested that I could enable email notifications - completely negating the point of instant response.
Vorteile
It was reasonably easy to install, although took a while to configure.
Nachteile
Mobile app didn't work, so when I did get enquiries I wasn't able to respond, making it look like I didn't respond to my customers.
Antwort von HelpCrunch
Hi Andrew! We really appreciate your review. Indeed there were some issues with the mobile apps in the last few weeks which a very small part of our customers have, unfortunately, experienced. You were one of them.
We do realize that this has affected your communication with customers and your business. We're terribly sorry for that and just wanted to let you know that we listen to all the feedback and try to react asap. We're rolling out a new update already this week which is aimed to dramatically improve both iOS and Android apps performance and overall user experience, fix the issues you've experienced + provide some new exciting features.
We really hope you'll be able to try out the updated apps. Our team would be looking forward to your feedback! Please don't hesitate to get in touch with us at any time. Take care!
Powerful tools, easy ot implement
Vorteile
The help crunch interface is really accessible, which doesn't require our editors to learn lots of new skills just to edit our knowledge base.
Nachteile
I have a really hard time staying logged in when I'm on a desktop and a laptop. It requires to log in anew constantly.
Antwort von HelpCrunch
Thank you for your review, Cesar!
Excellent value-for-money Software for our SaaS business
While we were only looking for a chat solution, and had two bad experiences with competitors who had "automated solutions" where no-one was actually there to sort their bugs out.
Helpcrunch, on the other hand was reactive from day 1. We were pretty quick to install it on our system (both website & SaaS).
We programmed dozens of automated messages, also use it to push product news to our customers, and get quick feedback through the chat for our on-trial customers.
Overall, I recommand Helpcrunch for Chat Messenging and E-mailing, though I have not tested all the options that are part of our package (such as the integrated Resource Center)
I look forward for further developments of the solution in 2020 !
Vorteile
- Complete suite for emailing and chat
- Simple enough, yet highly customizable
- Very reactive customer support teams
Nachteile
- No Drip email marketing implemented (well, not yet as of 12/2019)
Antwort von HelpCrunch
Hey Thomas! Thanks a lot for all the comments. We're pumped you're with us.
Would love for your to explore the Knowledge base (Resource Center) as well - it's really helpful if you want to automate your support and provide a self-service option for customers.
If any questions, we're always there to assist you.
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HelpCrunch Preis
HelpCrunch Preis
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HelpCrunch Funktionen
HelpCrunch Funktionen
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Kategorien
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HelpCrunch Häufig gestellte Fragen
HelpCrunch Häufig gestellte Fragen
Weiter unter folgen häufig gestellte Fragen über HelpCrunch.
F. Welche Preispläne bietet HelpCrunch an?
HelpCrunch bietet folgende Kostenpläne an:
Beginnt ab: 15,00 $/Monat
Preismodell: Abonnement
Gratis Testen: Verfügbar
F. Was sind die Hauptfunktionen von HelpCrunch?
Wir haben keine Informationen über die Funktionen von HelpCrunch
F. Wer sind die typischen Nutzer von HelpCrunch?
HelpCrunch hat die folgenden typischen Kunden:
Kleine Unternehmen, Großunternehmen, Non-Profit, Freie Mitarbeiter, Mittlere Unternehmen
F: Welche Sprachen werden von HelpCrunch unterstützt?
HelpCrunch unterstützt die folgenden Sprachen:
Deutsch, Englisch, Französisch, Italienisch, Niederländisch, Polnisch, Portugiesisch, Russisch, Spanisch, Ukrainisch
F. Unterstützt HelpCrunch mobile Geräte?
HelpCrunch unterstützt die folgenden Geräte:
Android, iPhone, iPad
F. Mit welchen anderen Applikationen integriert HelpCrunch?
HelpCrunch kann in folgende Anwendungen integriert werden:
Magento Commerce, Magento Commerce, Slack, Wordpress, Wordpress
F. Welche Varianten der Kundenbetreuung bietet HelpCrunch an?
HelpCrunch bietet folgende Optionen für Kundensupport:
Online-Support, Wissensdatenbank, Häufig gestellte Fragen
HelpCruch has everything we need to automate the process of catching leads, providing necessary information to them and don't let them forget about us after we had a chat.
All the features are pretty detailed which helps to create what you really need. For instance, a pop-up. You can select different styles, colors, there is no limit on what you do. That's why your work with HelpCrunch is a pleasure.
One more thing, that will definitely win your heart is outstanding online customer support HelpCrunch has. They treat you not as a random user, but like a friend. Furthermore, they do release the features you request. They are just fabulous :)