Live-Chat, E-Mail-Automatisierung und Helpdesk für Support und Vertrieb
4.9/5 (87 Bewertungen)HelpCrunch bietet eine Kundenkommunikationsplattform für Kundenservice, Vertrieb und schnelles Geschäftswachstum. Die Plattform umfasst einen Live-Chat, In-App-Messenger, E-Mail-Automatisierung und Helpdesk in einer Lösung. HelpCrunch ermöglicht es Benutzern, nahtlos zwischen mehreren Kanälen zu wechseln und die gesamte Kommunikation im selben Thread zu speichern. Alle Unternehmenswebsites und Apps (iOS/Android) können einem Konto hinzugefügt werden, um eine zentrale Verwaltung der gesamten Kundenkommunikation zwischen verschiedenen Produkten zu gewährleisten.
Vorteile
Simply, the biggest pro is that it just works. When it comes to Messaging software, reliability is essential. In the past, ive had messaging plugins not send a message to me because i haven't opened their app in some time and it auto logged me out. I have never missed a message with helpcrunch.
It also looks more modern than the competition.
Nachteile
There isn't really a con. The only thing is that i get emailed each time i receive a message - so if i am having a conversation with someone i will get dozens of emails, rather than just two emails, (one alert at the start and one summary at the end).
But that is likely something that will get ironed out, more than an intentional feature.
Thanks so much for your review, Joe!
Appreciate all the little details you've mentioned.
Your feedback regarding email notifications about new messages is well taken and passed to our product team.
All the best!
I have tried virtually most of the customer service software out there, zend desk, helpcrunch, freshchat and name it. I tried all of them for more than a year before deciding that HelpCrunch is the solution we need. I can begin to list the Pros and Cons of all of these software but I wont go into that.
HelpCrunch has a fantastic customer service team. Thumbs up particularly to Constantine, a great guy who is always on hand to assist at anytime. They treat you like a family. They continue to allow me test their software even when my trial has expired.
Like I said above, the only issue I see with this software is the shortcut on mobile and I hope it is resolved soon.
Vorteile
The software is easy to use and have some great features you wont find in the others.
Nachteile
The safe responses are not working on mobile. This is the only downsize I see to this software and the team has assured me that it is been worked on. This shortcut is essential
Hi Tijan!
Thanks so much for such kind words, passed this to the entire team (you made Konstantine blush btw).
Also, be sure that your feedback regarding saved responses on mobile is well taken - we will take care of this soon and notify you when done.
See you inside HelpCrunch!
Overall, I'm happy with HelpCrunch and easily recommend it to folks looking for a great marketing and customer support software
Vorteile
* Robust toolset of chat and email features, team reports are super useful too.
* Affordable price per agent is definitely a plus (I hated paying per contact on Intercom before - it was too unpredictable for our fast growing SaaS)
* Always helpful customer support assistants
Nachteile
None as of right now. We used to experience a few issues with it at the beginning, but everything works great for us currently. Probably the only thing I'd like to see improved is the speed of our emails deliverability (we have a 200K+ ema
Thanks for the review Bogdan. We're glad to have SE Ranking amongst our customers :)
We've recently rolled out an update that increases the email deliverability speed, as well as improves HelpCrunch service performance overall. I'm sure you'll notice the difference.
Our whole support team uses HelpCrunch to chat with visitors and customers. We've checked many alternatives before, and HelpCrunch ticked all the boxes for us in terms of features. The price was the lowest when we last checked, so I have no problem recommending it to others.
Vorteile
- Having all the features we need in one platform
- The chat is great, both feature-wise and in terms of its looks. I've never seen a software that offers that many customization option before.
- Emailing our existing users and checking reports
- Tracking performance of our agents is super easy
- Pretty low pricing
- Great support team
Nachteile
We've faced some minor bugs during our time using the system, but those weren't really crucial to our performance and HelpCrunch team was pretty quick to address and fix bugs.
Thanks for a detailed review!
We are trying to automate the email communication to be sent to our seller base based on actions they perform on our platform.
Helpcrunch offers a great way to achieve our marketing as well as business goals.
Vorteile
The platform is easy to use and it's auto message functionality lets us connect custom data variables in our backend to theirs. And we are getting good email open rates so far.
Nachteile
We are expecting some features around:
1) Connecting a custom email domain.
2) Reports for auto messages.
Thanks for your review, Puneet!
We're pumped you're seeing success with your marketing automation campaigns.
We're definitely looking to add more features to our marketing software pretty soon which will help you in increasing your user engagement.
Stay tuned!
Weiter unter folgen häufig gestellte Fragen über HelpCrunch.
HelpCrunch bietet folgende Kostenpläne an:
Beginnt ab: 15,00 $/Monat
Preismodell: Abonnement
Kostenlose Testversion: Verfügbar
Wir haben keine Informationen über die Funktionen von HelpCrunch
HelpCrunch hat die folgenden typischen Kunden:
Freie Mitarbeiter, Großunternehmen, Mittlere Unternehmen, Non-Profit, Kleine Unternehmen
HelpCrunch unterstützt die folgenden Sprachen:
Niederländisch, Englisch, Französisch, Deutsch, Italienisch, Polnisch, Portugiesisch, Russisch, Spanisch, Ukrainisch
HelpCrunch hat folgende Preismodelle:
Abonnement
HelpCrunch unterstützt die folgenden Geräte:
Android, iPhone, iPad
HelpCrunch kann in folgende Anwendungen integriert werden:
Magento, Magento, Slack, Wordpress, Wordpress
HelpCrunch bietet folgende Optionen für Kundensupport:
Häufig gestellte Fragen, Wissensdatenbank, Online-Support
Their support is amazing and friendly - regardless of you being a paying customer or free user.