--- description: Ausführliche Erfahrungsberichte zu HelpCrunch mit detaillierten Infos zu Funktionen, Preisen und Bewertungen. Verschaff dir einen schnellen Überblick zu Benutzerfreundlichkeit, Vor- und Nachteilen & vergleiche HelpCrunch mit ähnlichen Produkten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: HelpCrunch Erfahrungen, Kosten & Bewertungen | GetApp Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Live-Chat Software](/directory/561/live-chat/software) > [HelpCrunch](/software/110489/helpcrunch) # HelpCrunch Canonical: https://www.getapp.de/software/110489/helpcrunch Seite: 1 / 9\ Weiter: [Nächste Seite](https://www.getapp.de/software/110489/helpcrunch?page=2) > HelpCrunch ist eine Plattform für Kundenkommunikation für die Bereiche Support, Marketing und Vertrieb. Steigere mit HelpCrunch Conversions und Verkäufe, verbessere den Support und wachse schneller. Merkmale: - Live-Chat - Automatische Nachrichten - E-Mail-Marketing - Helpdesk - Wissensbasis - Popups Teste HelpCrunch kostenlos. > > Bewertung: **4.8/5** von 195 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.8/5** | 195 Nutzerbewertungen | | Bedienkomfort | 4.7/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.8/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.7/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.6/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: HelpCrunch - **Region**: San Francisco, USA - **Gegründet**: 2014 ## Gewerblicher Kontext - **Startpreis**: 15,00 $ - **Preismodell**: (Kostenlose Testversion) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Englisch, Russisch, Ukrainisch - **Verfügbare Länder**: Albanien, Andorra, Armenien, Australien, Belarus, Belgien, Bosnien und Herzegowina, Brasilien, Bulgarien, Deutschland, Dänemark, Estland, Finnland, Frankreich, Griechenland, Guernsey, Indien, Irland, Island, Isle of Man und 34 weitere ## Funktionen - AI Copilot - API - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Anpassbare Felder - Anpassbare Formulare - Automatisiertes Routing - Autoresponders - Berichterstattung / Analyse - Berichterstattung und Statistik - Call-Center-Management - Catalog Management - Chat / Messaging - Chatbot - Content-Management - Customer Communication - Dashboard - Daten-Import / -Export - Dokumentenspeicher - E-Mail-Benachrichtigungen ## Integrationen (1 insgesamt) - n8n embed ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Chat ## Category - [Live-Chat Software](https://www.getapp.de/directory/561/live-chat/software) ## Ähnliche Kategorien - [Live-Chat Software](https://www.getapp.de/directory/561/live-chat/software) - [Help-Desk-Software](https://www.getapp.de/directory/287/help-desk-ticketing/software) - [Transaktions-E-Mail Software](https://www.getapp.de/directory/1707/transactional-email/software) - [AI Agents for Customer Support](https://www.getapp.de/directory/5025/ai-agents-for-customer-support/software) - [CCM-Software](https://www.getapp.de/directory/1139/customer-communications-management/software) ## Alternativen 1. [Freshdesk](https://www.getapp.de/software/10317/freshdesk) — 4.5/5 (3486 reviews) 2. [Slack](https://www.getapp.de/software/91563/slack) — 4.7/5 (24219 reviews) 3. [LiveChat](https://www.getapp.de/software/8385/livechat) — 4.6/5 (1728 reviews) 4. [LiveAgent](https://www.getapp.de/software/91301/liveagent) — 4.7/5 (1789 reviews) 5. [Zendesk Suite](https://www.getapp.de/software/9448/zendesk) — 4.4/5 (4094 reviews) ## Nutzerbewertungen ### "Best platform for startups to unify customer experience" — 5.0/5 > **Максим** | *21. Mai 2024* | Animation | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: HelpCrunch works extremly well for small SaaS like us. We use it as a single customer communication tool that aligns chat on our website, chatbot, and help center. My favrite feature is the AI assistant that saves us hours in writing help center content. It can generate an entire article with just a few clicks. Another great bonus is that email and auto messages are included in our plan, allowing us to set up our transactional emails and onboarding using this platform > > **Nachteile**: Not a dislike as such but reports on email campaigns can be improved. The analytics aren't very intuitive, and accessing certain metrics requires hovering over options, which isn’t always convenint. > > HelpCrunch helps us offer superior customer support and stand out from the competition. Our customers know they can always rely on us to resolve their queries quickly. After evaluating over 30 tools, we concluded that HelpCrunch is the easiest and has the best cost-quality ratio. ----- ### "Great - probably the best messaging software" — 4.0/5 > **Joe** | *28. Juni 2019* | Marketing & Werbung | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Simply, the biggest pro is that it just works. When it comes to Messaging software, reliability is essential. In the past, ive had messaging plugins not send a message to me because i haven't opened their app in some time and it auto logged me out. I have never missed a message with helpcrunch. It also looks more modern than the competition. > > **Nachteile**: There isn't really a con. The only thing is that i get emailed each time i receive a message - so if i am having a conversation with someone i will get dozens of emails, rather than just two emails, (one alert at the start and one summary at the end). But that is likely something that will get ironed out, more than an intentional feature. > > Their support is amazing and friendly - regardless of you being a paying customer or free user. ----- ### "Kind of good." — 3.0/5 > **Bunny** | *3. Juli 2019* | Internet | Empfehlungsbewertung: 2.0/10 > > **Vorteile**: Working as live chat software, as a start. > > **Nachteile**: Expensive, not worth the price. So the most are bad. ----- ### "Good overall" — 5.0/5 > **vincent** | *20. August 2019* | Unterhaltungselektronik | Empfehlungsbewertung: 6.0/10 > > **Vorteile**: Good solid connections with customers. Feel comfortable to know they have received some information. > > **Nachteile**: Off hours are very hard to manage. Customers done seem to know they are not online with agent and are leaving s message. No online list of customers on website browsing before chat to give better view of who is going to chat and why. > > We have seen a dramatic rise in the quality of our communications with customers during business hours. ----- ### "Many features for a good value" — 5.0/5 > **Luca** | *28. August 2019* | Informationstechnologie & -dienste | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: The software is easy to use, and has useful features like tags and ways to manage the support people assigned to a certain ticket. The Android SDK integration was also easy to set up and could be added without spending too much time on it. The most important among the pros is the amount of information about the system that the ticketing system automatically collects from the user, which is useful for us to debug. > > **Nachteile**: Some advanced features are not really easy to get started with if you don't have experience with this kind of software. However, those are optional tools, the normal usage is intuitive even for unexperienced people. > > We've been using helpcrunch to drive sales on our website and to provide in-app support for our product, avoiding to get several emails spread across several accounts with no way to assign people to different tickets. ----- Seite: 1 / 9\ Weiter: [Nächste Seite](https://www.getapp.de/software/110489/helpcrunch?page=2) ## Links - [Auf GetApp anzeigen](https://www.getapp.de/software/110489/helpcrunch) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Strukturierte Daten