HelpCrunch
Live-Chat, E-Mail-Automatisierung und Helpdesk für Support und Vertrieb
4,8 /5 (147 Bewertungen) Eine Bewertung verfassen!HelpCrunch Übersicht
Was ist HelpCrunch?
HelpCrunch bietet eine Kundenkommunikationsplattform für Kundenservice, Vertrieb und schnelles Geschäftswachstum. Die Plattform umfasst einen Live-Chat, In-App-Messenger, E-Mail-Automatisierung und Helpdesk in einer Lösung. HelpCrunch ermöglicht es Benutzern, nahtlos zwischen mehreren Kanälen zu wechseln und die gesamte Kommunikation im selben Thread zu speichern. Alle Unternehmenswebsites und Apps (iOS/Android) können einem Konto hinzugefügt werden, um eine zentrale Verwaltung der gesamten Kundenkommunikation zwischen verschiedenen Produkten zu gewährleisten.
HelpCrunch Übersicht
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HelpCrunch Funktionen
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HelpCrunch Bewertungen
HelpCrunch Bewertungen
The software that really helps
HelpCruch has everything we need to automate the process of catching leads, providing necessary information to them and don't let them forget about us after we had a chat.
All the features are pretty detailed which helps to create what you really need. For instance, a pop-up. You can select different styles, colors, there is no limit on what you do. That's why your work with HelpCrunch is a pleasure.
One more thing, that will definitely win your heart is outstanding online customer support HelpCrunch has. They treat you not as a random user, but like a friend. Furthermore, they do release the features you request. They are just fabulous :)
Excellent value-for-money Software for our SaaS business
While we were only looking for a chat solution, and had two bad experiences with competitors who had "automated solutions" where no-one was actually there to sort their bugs out.
Helpcrunch, on the other hand was reactive from day 1. We were pretty quick to install it on our system (both website & SaaS).
We programmed dozens of automated messages, also use it to push product news to our customers, and get quick feedback through the chat for our on-trial customers.
Overall, I recommand Helpcrunch for Chat Messenging and E-mailing, though I have not tested all the options that are part of our package (such as the integrated Resource Center)
I look forward for further developments of the solution in 2020 !
Kind of good.
A better (and cheaper) alternative to Intercom
Great platform to directly connect with customers
So far it's been great. I saw many people raving about their customer support and yes, it is legendary! So far I've only interacted with them twice and it's been great!
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The software that really helps
Vorteile
HelpCrunch has a user-friendly interface with all necessary features supported. I would say, the team has thought for us by creating top-notch functionality. It was a great surprise, uniquely different pop-ups, and automatic follow-ups.
I would recommend to each new user to set up a demo call to see the full set of functions the HelpCrunch chat platform has.
Nachteile
There is nothing I can list here :) Like... really nothing :)
Antwort von HelpCrunch
Lana, you made our team's day. Thanks for all the love!
We're super glad to have you and supporthunt team as our loyal customers.
Excellent value-for-money Software for our SaaS business
While we were only looking for a chat solution, and had two bad experiences with competitors who had "automated solutions" where no-one was actually there to sort their bugs out.
Helpcrunch, on the other hand was reactive from day 1. We were pretty quick to install it on our system (both website & SaaS).
We programmed dozens of automated messages, also use it to push product news to our customers, and get quick feedback through the chat for our on-trial customers.
Overall, I recommand Helpcrunch for Chat Messenging and E-mailing, though I have not tested all the options that are part of our package (such as the integrated Resource Center)
I look forward for further developments of the solution in 2020 !
Vorteile
- Complete suite for emailing and chat
- Simple enough, yet highly customizable
- Very reactive customer support teams
Nachteile
- No Drip email marketing implemented (well, not yet as of 12/2019)
Antwort von HelpCrunch
Hey Thomas! Thanks a lot for all the comments. We're pumped you're with us.
Would love for your to explore the Knowledge base (Resource Center) as well - it's really helpful if you want to automate your support and provide a self-service option for customers.
If any questions, we're always there to assist you.
Kind of good.
Vorteile
Working as live chat software, as a start.
Nachteile
Expensive, not worth the price. So the most are bad.
Antwort von HelpCrunch
Hi Bunny, thanks for your review!
Sad to hear that you didn't find our price attractive for your business when in fact we have one of the most competitive prices on the market with more features included and starting at just $12/mo.
If you feel like there's something you'd like to configure in our pricing for your specific case, we'll be happy to discuss and provide you with a custom plan according to your needs.
We're always flexible and open to feedback to ensure that our customers get the most value out of HelpCrunch for their business.
A better (and cheaper) alternative to Intercom
Vorteile
We made the switch to HelpCrunch because we were concerned about the increasing costs with Intercom as our user base grew. Everything was great from the get go and my entire Success team is happy with the tool. On top of that, we managed to cut our expenses by 60%, which is great.
Nachteile
The limit of emails and auto-messages in our plan is a little upsetting
Great platform to directly connect with customers
So far it's been great. I saw many people raving about their customer support and yes, it is legendary! So far I've only interacted with them twice and it's been great!
Vorteile
I'm loving the macro systems which makes replying to help requests quick and easy, also the fact that you can connect and extend the functionality inside your app is going to be helpful. The best thing however I think is just how easy it was to get setup and start having real conversations with people.
Nachteile
It's really a small thing, but I'm looking forward to when they can allow us to send verified email from our own domains. For the moment this isn't a deal killer for us, but it will be nice to have the highest deliverability possible using our own custom domains.
Antwort von HelpCrunch
Thanks so much for the kind words, Mitch!
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HelpCrunch Preis
HelpCrunch Preis
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HelpCrunch Funktionen
HelpCrunch Funktionen
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Kategorien
Kategorien
Videos und Anleitungen
Videos und Anleitungen
HelpCrunch Häufig gestellte Fragen
HelpCrunch Häufig gestellte Fragen
Weiter unter folgen häufig gestellte Fragen über HelpCrunch.
F. Welche Preispläne bietet HelpCrunch an?
HelpCrunch bietet folgende Kostenpläne an:
Beginnt ab: 15,00 $/Monat
Preismodell: Abonnement
Gratis Testen: Verfügbar
F. Was sind die Hauptfunktionen von HelpCrunch?
Wir haben keine Informationen über die Funktionen von HelpCrunch
F. Wer sind die typischen Nutzer von HelpCrunch?
HelpCrunch hat die folgenden typischen Kunden:
Freie Mitarbeiter, Großunternehmen, Mittlere Unternehmen, Non-Profit, Kleine Unternehmen
F: Welche Sprachen werden von HelpCrunch unterstützt?
HelpCrunch unterstützt die folgenden Sprachen:
Niederländisch, Englisch, Französisch, Deutsch, Italienisch, Polnisch, Portugiesisch, Russisch, Spanisch, Ukrainisch
F. Welche Preispläne bietet HelpCrunch an?
HelpCrunch hat folgende Preismodelle:
Abonnement
F. Unterstützt HelpCrunch mobile Geräte?
HelpCrunch unterstützt die folgenden Geräte:
Android, iPhone, iPad
F. Mit welchen anderen Applikationen integriert HelpCrunch?
HelpCrunch kann in folgende Anwendungen integriert werden:
Magento Commerce, Magento Commerce, Slack, Wordpress, Wordpress
F. Welche Varianten der Kundenbetreuung bietet HelpCrunch an?
HelpCrunch bietet folgende Optionen für Kundensupport:
Online-Support, Wissensdatenbank, Häufig gestellte Fragen
HelpCruch has everything we need to automate the process of catching leads, providing necessary information to them and don't let them forget about us after we had a chat.
All the features are pretty detailed which helps to create what you really need. For instance, a pop-up. You can select different styles, colors, there is no limit on what you do. That's why your work with HelpCrunch is a pleasure.
One more thing, that will definitely win your heart is outstanding online customer support HelpCrunch has. They treat you not as a random user, but like a friend. Furthermore, they do release the features you request. They are just fabulous :)