--- description: Ausführliche Erfahrungsberichte zu HelpCrunch mit detaillierten Infos zu Funktionen, Preisen und Bewertungen. Verschaff dir einen schnellen Überblick zu Benutzerfreundlichkeit, Vor- und Nachteilen & vergleiche HelpCrunch mit ähnlichen Produkten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: HelpCrunch Erfahrungen, Kosten & Bewertungen | GetApp Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Live-Chat Software](/directory/561/live-chat/software) > [HelpCrunch](/software/110489/helpcrunch) # HelpCrunch Canonical: https://www.getapp.de/software/110489/helpcrunch Seite: 1 / 9\ Weiter: [Nächste Seite](https://www.getapp.de/software/110489/helpcrunch?page=2) > HelpCrunch ist eine Plattform für Kundenkommunikation für die Bereiche Support, Marketing und Vertrieb. Steigere mit HelpCrunch Conversions und Verkäufe, verbessere den Support und wachse schneller. Merkmale: - Live-Chat - Automatische Nachrichten - E-Mail-Marketing - Helpdesk - Wissensbasis - Popups Teste HelpCrunch kostenlos. > > Bewertung: **4.8/5** von 195 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.8/5** | 195 Nutzerbewertungen | | Bedienkomfort | 4.7/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.8/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.7/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.6/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: HelpCrunch - **Region**: San Francisco, USA - **Gegründet**: 2014 ## Gewerblicher Kontext - **Startpreis**: 15,00 $ - **Preismodell**: (Kostenlose Testversion) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Deutsch, Englisch, Französisch, Italienisch, Niederländisch, Polnisch, Portugiesisch, Russisch, Spanisch, Ukrainisch - **Verfügbare Länder**: Albanien, Andorra, Armenien, Australien, Belarus, Belgien, Bosnien und Herzegowina, Brasilien, Bulgarien, Deutschland, Dänemark, Estland, Finnland, Frankreich, Griechenland, Guernsey, Indien, Irland, Island, Isle of Man und 34 weitere ## Funktionen - AI Copilot - API - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Anpassbare Felder - Anpassbare Formulare - Automatisiertes Routing - Autoresponders - Berichterstattung / Analyse - Berichterstattung und Statistik - Call-Center-Management - Catalog Management - Chat / Messaging - Chatbot - Content-Management - Customer Communication - Dashboard - Daten-Import / -Export - Dokumentenspeicher - E-Mail-Benachrichtigungen ## Integrationen (6 insgesamt) - Adobe Commerce - Google Analytics 360 - Pipedrive - Slack - WordPress - Zapier ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Chat ## Category - [Live-Chat Software](https://www.getapp.de/directory/561/live-chat/software) ## Ähnliche Kategorien - [Live-Chat Software](https://www.getapp.de/directory/561/live-chat/software) - [Kundenservice Software](https://www.getapp.de/directory/231/customer-service/software) - [Wissensmanagement Tools](https://www.getapp.de/directory/257/knowledge-management/software) - [Help-Desk-Software](https://www.getapp.de/directory/287/help-desk-ticketing/software) - [Wissensdatenbank Software](https://www.getapp.de/directory/2823/knowledge-base/software) ## Alternativen 1. [Freshdesk](https://www.getapp.de/software/10317/freshdesk) — 4.5/5 (3425 reviews) 2. [Salesforce Sales Cloud](https://www.getapp.de/software/90378/salesforce) — 4.4/5 (18782 reviews) 3. [Zendesk Suite](https://www.getapp.de/software/9448/zendesk) — 4.4/5 (4079 reviews) 4. [LiveAgent](https://www.getapp.de/software/91301/liveagent) — 4.7/5 (1781 reviews) 5. [LiveChat](https://www.getapp.de/software/8385/livechat) — 4.6/5 (1723 reviews) ## Nutzerbewertungen ### "Best platform for startups to unify customer experience" — 5.0/5 > **Максим** | *21. Mai 2024* | Animation | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: HelpCrunch works extremly well for small SaaS like us. We use it as a single customer communication tool that aligns chat on our website, chatbot, and help center. My favrite feature is the AI assistant that saves us hours in writing help center content. It can generate an entire article with just a few clicks. Another great bonus is that email and auto messages are included in our plan, allowing us to set up our transactional emails and onboarding using this platform > > **Nachteile**: Not a dislike as such but reports on email campaigns can be improved. The analytics aren't very intuitive, and accessing certain metrics requires hovering over options, which isn’t always convenint. > > HelpCrunch helps us offer superior customer support and stand out from the competition. Our customers know they can always rely on us to resolve their queries quickly. After evaluating over 30 tools, we concluded that HelpCrunch is the easiest and has the best cost-quality ratio. ----- ### "Excellent chat software for your Wordpress site\!" — 5.0/5 > **Peter** | *20. August 2019* | Fotografie | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Helpcrunch is very easy to setup and configure. They offer a very low cost (free) entry level so you can evaluate as long as you want. Helpcrunch has very low impact on the site performance, which is very important to me. Helpcrunch has an app on tablets and mobile phones which is extremely responsive. I hardly ever miss a chat because the app is so fast. > > **Nachteile**: I can not think of anything I don’t like about the software. It is technically ok, and the developers are not harassing me with commercial mails like many other do. It is friendly software, made by friendly people. ----- ### "Kind of good." — 3.0/5 > **Bunny** | *3. Juli 2019* | Internet | Empfehlungsbewertung: 2.0/10 > > **Vorteile**: Working as live chat software, as a start. > > **Nachteile**: Expensive, not worth the price. So the most are bad. ----- ### "Very good software that drives customer interaction" — 5.0/5 > **BJ** | *20. August 2019* | Zeitung | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: I love HelpCrunch. I have tried literally 50 programs out of the 200 or so that are out there. HelpCrunch was my choice after a long search, and I am so glad I did. The ease of use is extraordinary, and I am thrilled with the help I have received. I am a news editor so trying to actually launch a new software program is often hard as I found out doing free trials on other programs, but I was able to set up HelpCrunch in two hours one evening. It was a great use of time, because now I am finally seeing results when other software would draw crickets. So I would suggest HelpCrunch to anyone serious about communication. > > **Nachteile**: I would like to see Facebook Messenger integration which I know will be coming soon, but I would like it now. > > Very pleased. Nice people, good software and good value for money. ----- ### "Excellent Tool For Your Customers" — 5.0/5 > **Juan** | *20. August 2019* | Marketing & Werbung | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: My customers can reach me with any questions they have about something I offer, or something in general on my website. Like the instant message I get on the app, and the ability reply to customers, even when they have left the site. > > **Nachteile**: The only thing I don't like about the software is the fact that we can't change the suhdomain. I have my widget on multiple sites, but can't change the suhdomain. > > I honestly stayed because of the awesome customer service that I received before I was a customer, and after. If your customer service would have been subpar, I would have stayed with the product I used before. ----- Seite: 1 / 9\ Weiter: [Nächste Seite](https://www.getapp.de/software/110489/helpcrunch?page=2) ## Links - [Auf GetApp anzeigen](https://www.getapp.de/software/110489/helpcrunch) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Strukturierte Daten