shopVOX

I love how easy this is to use and to move seamlessly from quote to sales order to invoice! Plus we can keep track of what we did the last time around a customer ordered the product! All without having to dig up our old files!

We can integrate so much and it allows us to build up as we go along! Plus, the customer support is outstanding! I love getting to chat with a rep and have my problems fixed quickly!!

You need to check them out!

Setting this up will take a lot of back end work, and it's easy to want to just push forward, especially if you are transferring a lot of data from another program (i.e.-Quickbooks). DON'T DO THAT... take the time to learn everything you can before going live on this program.

I can't think of much. Truly, nothing good about it at all for our business. Perhaps this would work well for a small business with only a handful of products.

We've been using ShopVox for over 2 years now so we have a lot of (terrible) experience with this product. We have had nothing but trouble since using this program. It is not easy, it doesn't flow well, it doesn't make sense. They create problems and then make the fix a paid "feature." For example suddenly everything runs together even when you type it out in nice paragraphs. In order to not have this happen they say you must pay for this "feature." Unbelievable. The communication is horrible, not only language but just general understanding. They blame things constantly on a local server then will report an outage weeks later. It takes them months to fix seemingly simple things. When features they have don't work, they just say not to use it. Worst service I've ever had with any type of software. They corner you into using it since all your data is now in their "cloud" and who wants to start over with another software program yet again. We can't even build pricing, it simply doesn't work. It doesn't connect well with quickbooks, I can go on and on, it causes us more work than if we were to write this out by hand. WE have to manually price out everything because we're unable to successfully build pricing forms.

organizing jobs by step, there are so many different veiws to set up as, and its easy to switch between them. Uploading and sending proofs is nice and customers can approve or enter changes right through the system, and it will auto move the job fwd or backward right in the system.-in real time!

There is a steep learning curve, but an awesome support team. They give me tutorials, directions, and have even added features or debugged the code for me upon request.

Right now I have the settings for "thumnail in email " off for the proofs but customers still see it , and reply to email instead of using the buttons. which is annoying because we can 100% trust the system , but the IT team is working on getting the issue fixed , im sure it wont be too long to see a solution.

-how to videos and webinars are extremely helpfull
-customer service is bar none
-able to suggest new features (they actually implement suggestions!!)
- Import customer lists
-import catalogs from vendors
-able to easily track costs of material and labor
-you can have the shopvox team customize forms that suit your needs
-total shop awareness of all outstanding jobs
-job board automatically updates
-easially track any jobs progress
-our company has SEVERAL different processes (embroidery, sublimation,screen printing, digital print, sign making, UV printing, thermal printing, laser engraving) and shopvox is flexible enough to make a streamlined workflow for all of these very different processes.
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-it can be very intimidating to start with all the different options
-can be expensive if you have a very large team that needs access to the program
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