UJET

UJET

Customer interaction & support platform with CRM integration

4.6/5 (47 Bewertungen)

UJET Übersicht

UJET is a modern cloud contact center software company with leading innovation in smartphone-era customer support on the web, phone, and mobile apps. The UJET platform delights end-users with any time, anywhere access and simple smartphone functionality and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise grade in its global reliability, security, and scaling capacity and is SOC2 Type II and HIPAA compliant.

UJET is trusted by customer-centric, innovative enterprises, including Nest, Barkbox, Atom Tickets, Blink, August, Instacart, and Postmates to automate contact center processes and provide superior experiences that drive higher customer satisfaction. Headquartered in San Francisco, UJET enables businesses of all sizes to provide support experiences that turn customers into lifetime brand advocates.

Preis

Beginnt ab
N/A
Preisoptionen
Kostenlose Testversion
Abonnement
Preis-Leistungs-Verhältnis

Geräte

Unternehmensgröße

K
M
G

Märkte

Vereinigte Staaten von Amerika

Unterstützte Sprachen

Englisch

UJET Bewertungen

Gesamtbewertung
4.6/5
94% Positive Bewertungen
32
Ausgezeichnet
12
Sehr gut
1
Durchschnitt
1
Gering
1
Schlecht
Lauren C.
Mit Google übersetzen

Awesome experience with Ujet!

Täglich für Mehr als 1 Jahr genutzt
Bewertet am 29.3.2019
Quelle der Bewertung: Capterra

Overall, our experience with Ujet has been wonderful. They are a great partner and we continue to derive value from features such as in-call SMS that we would never have had with other telephony solutions.

Vorteile

Ujet is extremely easy to set up and use. It integrated easily with our customer service tool and our implementation was a breeze. When we onboard new employees or train new managers the product is easy for them to learn. The entire Ujet team is also AWESOME and very receptive to feedback. Our CSM is very engaged with our account even though we are probably on the smaller side of their clients. Problems are quick to be resolved and there is a lot of transparency with the upcoming feature releases. The overall product vision of the company is very innovative, and they really are thinking about smart ways to utilize data and AI beyond just the usual chat bots. One feature we've had a lot of value from is in-call SMS. This is similar to the functionality if you use their product in-app, but our company does not have an app so previously we were not able to utilize features such as sending messages during a call. The ability to do that over SMS has allowed our agents to have more context during a conversation and reduce the need for follow up emails to send links or pictures back and forth. That can now be accomplished within the call itself.

Nachteile

A big deficit in the software is their native reporting function. Our company is relatively young, so we do not have a BI tool such as Looker or Tableux to plug into and because of that we more heavily rely on the native reporting. If you have a company BI tool this will not really be a huge issue for you. Ujet has been helpful in coming up with some bandaid solutions for reporting, but this has been a pain point for us since we started working with them.

Verteilung der Bewertung

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Weiterempfehlungsquote

9.0/10
Valerie F.
Mit Google übersetzen

Values you as a customer

Täglich für Mehr als 1 Jahr genutzt
Bewertet am 21.3.2019
Quelle der Bewertung: Capterra

Our use case for ujet is very small but it works very well for what we need. We've had a great experience with ujet and their team as a whole. Even a small company like us has been made to feel like our feedback is being actioned and taken seriously. Ujet support has been amazing and their customer success team makes us feel like we matter and are valued as a customer. Their reactivity to feedback or issues is what keeps us as a customer. The product is simple to use and is constantly being improved upon, I can't wait to see how this tool continues to develop into a true omnichannel ACD. It blows the rest of the competition out of the water.

Vorteile

I love the ease of use for the agents. I really like how easy it is to setup and implement features/enable settings. Although we don't use much of it, I like the visual of the call and chat dashboards. I love being able to watch chats in real time or listen to calls in real time. Setting up our IVR was a cake walk compared to other competing products. I love the chat shortcuts and the ease of which I can add or edit them.

Nachteile

Some of the UI needs improvement, for example if you click on the dashboard and see an agent in an aux code, click on that, it brings you to that specific aux code report, but clicking agent details doesn't allow you to quickly change their status, you have to go to the separate agent tab instead. Small things like this would improve the usability and speed in which I'm able to execute functions as an admin. Our biggest gripe has to be that calls and chats are still on separate dashboards which means as an admin I need to have two open tabs to monitor traffic.

Verteilung der Bewertung

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Weiterempfehlungsquote

9.0/10
Bob B.
Mit Google übersetzen

What others can't do, Quick, Nimble and turned up in hours

Täglich für Mehr als 1 Jahr genutzt
Bewertet am 21.3.2019
Quelle der Bewertung: Capterra

I've been implementing Technical Support call centers for the last 30 years anywhere from 10 agents to 60K and 22 sites. I have used, developed and or waited for the next best thing.

What is outstanding about Ujet? Their people, they listen to you and they want to grow. They are hungry and are thinking differently. The product is excellent for what we need and it's growing with us. Get smart, revolutionize your support and use the Smart Features to excite and delight your customers. Don't be afraid to talk to your customers, just do it smartly, quickly and with a very high first contact success rate therefore driving high satisfaction.

Vorteile

In App Smart Features. Most other players say they are quick to implement, these guys actually deliver. Clean not overly bloated Agent widget and or supervisor interfaces.

Nachteile

Agent real-time/status Dashboard, The call center dashboard is nice and VERY functional but need the same for Agent activity. The agent data is available, you have to work to get it.

Verteilung der Bewertung

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Weiterempfehlungsquote

10.0/10
Nate P.
Mit Google übersetzen

I consider myself a critic. However, there is very little to critique with UJET.

Täglich für 1-5 Monate genutzt
Bewertet am 16.10.2017
Quelle der Bewertung: Capterra

UJET allows us to easily connect with our customers via phone and VOIP. In addition to connecting us with quality and consistency, it also gives us more info about the customers and allows us to complete basic actions through its sdk and smart actions. The main benefits we've gained are a 1) increase in CSAT, and 2) a decrease in AHT.

Vorteile

Their price is the best. Although inexpensive, their product is certainly not cheap. They provide an easy to use telephony platform that always delivers exceptional call quality. Furthermore, they've built a robust reporting api and sdk, included out of the box, that allows us to easily connect UJET with our WFM system, our data analytics platform, our mobile apps, and our Salesforce CRM. Through UJET our agents get more information and are able to do more actions, and our customers get a "digital ivr" to best connect with us as well as faster customer service.

Nachteile

Although we've been able to do everything we want, UJET is lacking some customization options. For example, although flexible, their IVR isn't as flexible as the old school providers. It makes UJET simpler, easier to setup, and less maintenance, but does remove some of that customization.

Verteilung der Bewertung

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Weiterempfehlungsquote

10.0/10
Kim O.
Mit Google übersetzen

Best of the best functionality

Täglich für Mehr als 1 Jahr genutzt
Bewertet am 25.9.2017
Quelle der Bewertung: Capterra

Vorteile

Ujet provides the perfect combination of advanced functionality with ease of use. Through configurable tables, we can create the perfect set up immediately and directly. The best part however, is that Ujet offers services designed to wow customers while saving money. Unlike everyone else in this space, Ujet's cost structure does not benefit from extended handle times; as a result, Ujet is proud to help you cut cost by lowering AHT. That's a game changer!

Nachteile

Only con was that Ujet was brand new when we launched. The launch went incredibly smooth but represented our biggest risk.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
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UJET Preis

Beginnt ab
N/A
Preisoptionen
Kostenlose Testversion
Abonnement
Preis-Leistungs-Verhältnis

Please contact us for pricing details: https://www.ujet.co/contact-sales

UJET Funktionen

  • API
  • Aktivitäts-Dashboard
  • Berichterstattung und Statistik
  • CRM-Integration
  • Chat
  • Kontakt-Historie
  • Multi-Channel-Kommunikation
  • Sofortnachrichten

  • Automatische Benachrichtigungen
  • E-Mail-Integration
  • Echtzeitüberwachung
  • Integration von Dritten
  • Kundenspezifisches Branding
  • Priorisierung
  • Social-Media-Integration
  • Ticket-Management
  • Umfragen & Feedback
  • Wissensdatenbank
  • Workflow-Management
  • Überwachung

Zusätzliche Informationen für UJET

Schlüssel-Features von UJET

  • API
  • Activity Dashboard
  • Authentication & Security
  • Automated Routing
  • CRM Integration
  • Call Center Management
  • Call Recording
  • Call Transfer
  • Chat
  • Chat Functionality
  • Communication Management
  • Contact History
  • Contact Management
  • Contextual Search
  • Customer Experience Management
  • Customer Service Integration
  • Customer Support Tracking
  • IVR / Voice Recognition
  • Instant Messaging
  • Known Issue Management
  • Live Chat
  • Multi-Channel Communication
  • Multi-Channel Management
  • Real Time Reporting
  • Reporting & Statistics
  • Security & Encryption

Vorteile

  • With the unique Smart Actions, problems are resolved easily and with quick precision.
  • Instant stats for voice and chat channels with agent performance, SLA, CSAT, & more.
  • Handle-time cut by half, with automated workflows.
  • Request touch fingerprint verification, photos, screenshots, or videos within chats/calls.
  • Real-time reporting to gather business insights.

  • UJET Häufig gestellte Fragen

    Weiter unter folgen häufig gestellte Fragen über UJET.

    F. Welche Preispläne bietet UJET an?

    UJET bietet folgende Kostenpläne an:

    Preismodell: Abonnement

    Kostenlose Testversion: Nicht verfügbar

    Please contact us for pricing details: https://www.ujet.co/contact-sales

    F. Was sind die Hauptfunktionen von UJET?

    UJET bietet die folgenden Funktionen:

    • API
    • Activity Dashboard
    • Authentication & Security
    • Automated Routing
    • CRM Integration
    • Call Center Management
    • Call Recording
    • Call Transfer
    • Chat
    • Chat Functionality
    • Communication Management
    • Contact History
    • Contact Management
    • Contextual Search
    • Customer Experience Management
    • Customer Service Integration
    • Customer Support Tracking
    • IVR / Voice Recognition
    • Instant Messaging
    • Known Issue Management
    • Live Chat
    • Multi-Channel Communication
    • Multi-Channel Management
    • Real Time Reporting
    • Reporting & Statistics
    • Security & Encryption

    F. Wer sind die typischen Nutzer von UJET?

    UJET hat die folgenden typischen Kunden:

    Großunternehmen, Mittlere Unternehmen, Kleine Unternehmen

    F: Welche Sprachen werden von UJET unterstützt?

    UJET unterstützt die folgenden Sprachen:

    Englisch

    F. Welche Preispläne bietet UJET an?

    UJET hat folgende Preismodelle:

    Abonnement

    F. Unterstützt UJET mobile Geräte?

    Wir haben keine Informationen darüber, welche Geräte UJET unterstützt

    F. Mit welchen anderen Applikationen integriert UJET?

    UJET kann in folgende Anwendungen integriert werden:

    Kustomer, Kustomer, Salesforce Sales Cloud, Zendesk

    F. Welche Varianten der Kundenbetreuung bietet UJET an?

    UJET bietet folgende Optionen für Kundensupport:

    Häufig gestellte Fragen, Telefon-Support