
UJET
Über UJET
UJET ist ein modernes Cloud-Kontaktcenter-Softwareunternehmen mit führenden Innovationen für die Kundenbetreuung im Smartphone-Zeitalter für das Web, das Telefon und mobile Apps. Die UJET-Plattform begeistert Endnutzer mit jederzeitigen und überall verfügbaren Zugriffen sowie mit einfachen Smartphone-Funktionen und erhöht die Agentenleistung durch kontextabhängige Lösungen für Sprache, Chat, Bilder, Video und Text. Die UJET-Plattform arbeitet auf Enterprise-Niveau bei seiner globalen Zuverlässigkeit, Sicherheit und Skalierbarkeit und ist konform mit SOC2 Type II und HIPAA.
Auf UJET vertrauen kundenorientierte, innovative Unternehmen, einschließlich Nest, Barkbox, Atom Tickets, Blink, August, Instacart und Postmates, für die Automatisierung von Kontaktcenterprozessen und ein überragendes Nutzererlebnis, das eine höhere Kundenzufriedenheit erzielt. UJET hat seinen Hauptsitz in San Francisco und ermöglicht es Unternehmen jeder Größe, Supporterfahrungen zu bieten, die Kunden lebenslang zu Markenbefürwortern machen.
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Nutzerbewertungen
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Andere Softwarekäufer brauchen deine Hilfe! Produktbewertungen helfen uns allen, die richtigen Entscheidungen zu treffen.
- Branche: Verbraucherdienste
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Review for Software buyers
Bewertet am 19.3.2020
I truly haven't experienced many issues with Ujet. We had a team of Specialists from Ujet to come...
I truly haven't experienced many issues with Ujet. We had a team of Specialists from Ujet to come out. They were very helpful and gave very good information and tips on how to successfully get the most out of Ujet.
Vorteile
I love that when you pull up a client in the database, all of their information comes up. Also, all of their related tickets come up as well. I love it when I click on a client's name and everything comes up. Phone calls, emails and the fact that we can merge a ticket into another ticket to keep everything organized are phenomenal and it's efficient.
Nachteile
The thing I least like about Ujet is that in the Time and Date for the emails and phone calls that you send out will say Monday and not give the date. Or it will say today and not the date. It stays that way. They should always put in a date instead of putting the day because it's always changing and if you haven't checked in on a ticket or forgot to then you don't know if it's this Thursday or last Thursday. Or maybe I'm not looking at it correctly.
- Branche: Unterhaltungselektronik
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Values you as a customer
Bewertet am 21.3.2019
Our use case for ujet is very small but it works very well for what we need. We've had a great...
Our use case for ujet is very small but it works very well for what we need. We've had a great experience with ujet and their team as a whole. Even a small company like us has been made to feel like our feedback is being actioned and taken seriously. Ujet support has been amazing and their customer success team makes us feel like we matter and are valued as a customer. Their reactivity to feedback or issues is what keeps us as a customer. The product is simple to use and is constantly being improved upon, I can't wait to see how this tool continues to develop into a true omnichannel ACD. It blows the rest of the competition out of the water.
Vorteile
I love the ease of use for the agents. I really like how easy it is to setup and implement features/enable settings. Although we don't use much of it, I like the visual of the call and chat dashboards. I love being able to watch chats in real time or listen to calls in real time. Setting up our IVR was a cake walk compared to other competing products. I love the chat shortcuts and the ease of which I can add or edit them.
Nachteile
Some of the UI needs improvement, for example if you click on the dashboard and see an agent in an aux code, click on that, it brings you to that specific aux code report, but clicking agent details doesn't allow you to quickly change their status, you have to go to the separate agent tab instead. Small things like this would improve the usability and speed in which I'm able to execute functions as an admin. Our biggest gripe has to be that calls and chats are still on separate dashboards which means as an admin I need to have two open tabs to monitor traffic.
- Branche: Einzelhandel
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 7.0 /10
Overall Good
Bewertet am 23.9.2019
Overall I have enjoyed UJET and the ease of its use! It is very straightforward and simple to use....
Overall I have enjoyed UJET and the ease of its use! It is very straightforward and simple to use. I would say it does make my job much easier than answering a normal phone.
Vorteile
It's nice to have all of the info in one place, meaning stats on performance and number of tickets completed or calls taken. It's nice to see how my number matches up with my peers numbers.
Nachteile
Sometimes it can be a little wonky or do some weird things. For example, there have been a couple of times where I will be in one UJET status, such as available, and it will move me to unavailable. This, of course, can affect my numbers and scorecards. Just last week I was in a phone call and when I hung up it said I had missed a call while still in the other call - if these bugs were worked out it would be perfect!
- Branche: Verbraucherdienste
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
UJet
Bewertet am 25.3.2020
Great!
Great!
Vorteile
It’s an almost comprehensive software. I also appreciate access to review previous call logs and emails of customers who call, for information purposes and to help further resolve some issues.
Nachteile
1. Notification sounds of an incoming call is muted every time I first log in, until I pick up my first call. After the first call is picked, the sounds activate for all other incoming calls. Can be inconvenient if user is replying to something from the previous shift on another tab and receives a missed call as a result.
2. Lack of consistency in countdown when receiving a call. Sometimes I get a missed call after only 6 secs. Should be 10 secs all across the board.
3. It’s difficult for users to pull up call log histories of a phone number, unless we receive or call that phone number. Sometimes customers call with a different number, maybe a spouse’s or their landline, claiming they called before using another number. In order to resolve their issues, that other phone number’s log history needs to be located to hear previous conversations or read previous emails.
4. Most things can be accessed from UJet regarding a customer but format is very compact and dense. It discourages user to access information through UJet and instead use the original avenue.
5. Calls logs should appear for third party calls. For instance, if I place someone on hold to call another phone number to assist the situation, I should be able to see that new number’s log history.
- Branche: Unterhaltungselektronik
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
What others can't do, Quick, Nimble and turned up in hours
Bewertet am 21.3.2019
I've been implementing Technical Support call centers for the last 30 years anywhere from 10 agents...
I've been implementing Technical Support call centers for the last 30 years anywhere from 10 agents to 60K and 22 sites. I have used, developed and or waited for the next best thing.
What is outstanding about Ujet? Their people, they listen to you and they want to grow. They are hungry and are thinking differently. The product is excellent for what we need and it's growing with us. Get smart, revolutionize your support and use the Smart Features to excite and delight your customers. Don't be afraid to talk to your customers, just do it smartly, quickly and with a very high first contact success rate therefore driving high satisfaction.
Vorteile
In App Smart Features. Most other players say they are quick to implement, these guys actually deliver. Clean not overly bloated Agent widget and or supervisor interfaces.
Nachteile
Agent real-time/status Dashboard, The call center dashboard is nice and VERY functional but need the same for Agent activity. The agent data is available, you have to work to get it.
UJET Häufig gestellte Fragen
Weiter unter folgen häufig gestellte Fragen über UJET.F. Welche Preispläne bietet UJET an?
UJET bietet folgende Kostenpläne an:
- Ab:
- Preismodell: Abonnement
- Gratis Testen: Verfügbar
F. Wer sind die typischen Nutzer von UJET?
UJET hat die folgenden typischen Kunden:
2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000
F: Welche Sprachen werden von UJET unterstützt?
UJET unterstützt die folgenden Sprachen:
Chinesisch, Deutsch, Dänisch, Englisch, Finnisch, Französisch, Italienisch, Japanisch, Koreanisch, Norwegisch, Portugiesisch, Schwedisch, Spanisch
F. Unterstützt UJET mobile Geräte?
UJET unterstützt die folgenden Geräte:
Android (mobil), iPhone (mobil), iPad (mobil)
F. Mit welchen anderen Applikationen integriert UJET?
UJET kann in folgende Anwendungen integriert werden:
Calabrio Workforce Management, Desk.com, Freshdesk, HubSpot CRM, Kustomer, Observe.AI, Salesforce Sales Cloud, ServiceNow, Verint Workforce Management, Zendesk Suite
F. Welche Varianten der Kundenbetreuung bietet UJET an?
UJET bietet folgende Optionen für Kundensupport:
FAQ/Forum, Telefon-Support, 24/7 Live-Support
Ähnliche Kategorien
Sieh alle für UJET gefundenen Softwarekategorien an.
- Kundenservice Software
- Call-Center Software
- Live-Chat Software
- Kontaktcenter-Software
- CEM Software (Customer Experience Management)
- Kundenengagement Software
- Call Recorder
- IVR Software (Interactive Voice Response)
- CCM-Software
- Help-Desk-Software
- Telefon Software
- Online-Meeting Software
- Kundensupport Software
- Telemarketing Software
- VoIP-Software
- Dialer Software