eZee Absolute

Der größte Vorteil für kleine Hotels ist das die Software online ist, es ist kein eigener Server mit Sicherungen erforderlich und somit auch keine große Netzwerkinfrastruktur. PC oder Laptop mit Internetzugang ist ausreichend. Absolute ist für mehrere Benutzern gleichzeitig nutzbar und dies auch Ortsunabhängig. Des weiteren ist eine App, für Mobiltelefon oder Tablet, für Housekeeping und für die gängigsten Funktionen vorhanden. Sehr guter 24/7 Support.

Bereitstellung in mehreren Sprachen könnte einfacher, besser sein.

Apart from being affordable, eZee is pretty straight forward too! Owing to the simplicity of the software, the new joinees take a week or so going through and practicing, and within no time they are up and running.. checking guests in, printing folios, making modifications in the booking and generating reports.

The reports section, which is already extemely vast, could be further customized to suit requirements.

Overall good. very user friendly easy to operate. The support executives are excellent.

We didn't receive a review from the guest portal.

I liked the fact that they offer channel manager, PMS, booking engine and websites. All can be purchased at a reduced package price.

My issues are:
- There are too many people to talk to. Not everyone is sitting in the same office or talking. So I felt I had to explain things again and again to different people, sometimes for training demo, another time for rates etc and then for website etc.
- Communication is poor for Australia. Staff generally became available towards the tail end of the day after 4 pm and use WhatsApp/Skype for most communications. Half the time, it is difficult to hear and calls keep getting disconnected.
- The whole set-up process is too cumbersome. There are lots of forms to fill and even if some information has been given, it is needed again in another format etc. Once you pay, there is a form still to start product set-up. Even though you provide information about the property in a spreadsheet, should you want the website, you then need to fill part of that info again in a word template.
- Other systems in the market are much simpler. Ezee has too much detail. E.g. there are far too many reservation types. Even adding a simple reservation will take at least 2 minutes for an average user because there are too many fields to be filled.

Operations are easy once you know where the required operation/ action is. some times it takes time in looking for the option. It could be further made easy to make it more useful and quick. I have experienced that eZee absolute had a very good team to assist their clients and are a real asset for the organization. Always happy to help.

it could be bit faster in the operation.