SkyTouch Hotel OS

SkyTouch Hotel OS

Hospitality Property Management System

4.3/5 (94 Bewertungen)

SkyTouch Hotel OS Übersicht

Was ist SkyTouch Hotel OS?

SkyTouch is a cloud-based hotel management platform suited for hotels of virtually any size or type, featuring an easy-to-use property management system (PMS), along with a rate management system to help optimize revenue, and tools for distribution management with two-way connectivity between booking engines.

SkyTouch gives you advanced property management features for managing reservations, housekeeping, direct billing, group management, automated audits, reporting, and more. You can also manage reservations via an intuitive tape chart, and oversee housekeeping with continuous room updates and two-way communication with staff.

SkyTouch’s automated rate management system features a best available rate (BAR) strategy, along with rates and inventory options that can be applied to a single or multiple properties. You can set rules to manage inventory value, and define alert triggers to automatically change BAR levels based on changes in actual occupancy. You can also manage stay restrictions, adapt rates in response to the market, define alert triggers, and set selling limits for wholesale rate plans to maximize revenue.

SkyTouch's distribution management features help you optimize online exposure to help increase reach and gain more customers via your own branded internet booking engine (IBE), and connections with online travel agencies (OTA) and global distribution systems (GDS). The unique pooled inventory model displays all available rooms with inventory synchronized across all sites whenever a booking is made, helping to reduce the risk of over-booking.

SkyTouch Hotel OS Übersicht

Preis

Beginnt ab
5,00 $/Monat

Preisoptionen

Gratis Testen
Abonnement
Preis-Leistungs-Verhältnis

Contact SkyTouch Solutions for detailed pricing information.


SkyTouch Hotel OS Funktionen

Geräte
Unternehmensgröße
K M G
Märkte
Australien, Kanada, Lateinamerika, Mexiko, Vereinigtes Königreich, Vereinigte Staaten von Amerika
Unterstützte Sprachen
Englisch

Screenshots

SkyTouch Hotel OS Screenshot: SkyTouch Hotel OS is cloud-based meaning it operates anywhere, anytime, on any device.
SkyTouch Hotel OS Screenshot: SkyTouch Hotel OS is cloud-based meaning it operates anywhere, anytime, on any device. SkyTouch Hotel OS Screenshot: The tape chart provides a holistic view of reservations at a glance SkyTouch Hotel OS Screenshot: Properties can manage housekeeping with up-to-the-minute room updates and two-way communication SkyTouch Hotel OS Screenshot: Get an overview of the business via the dashboard and check up on hotel and channel status, system alerts, reservations, and more SkyTouch Hotel OS Screenshot: View room status updates in real-time and check room conditions while on-the-go SkyTouch Hotel OS Screenshot: Get an at-a-glance view of important figures and an overview of hotel activity

SkyTouch Hotel OS Bewertungen

SkyTouch Hotel OS Bewertungen

Gesamtbewertung
4.3
/
5 94 Nutzerbewertungen
Ausgezeichnet
47

Sehr gut
33

Durchschnitt
8

Gering
3

Schlecht
3

Preis-Leistungs-Verhältnis
4.2
Funktionen
3.9
Bedienkomfort
4.3
Kundenbetreuung
4.4
85% haben diese Anwendung empfohlen
Dean L.

They got PMS basics right

Overall experience is very positive from our operations team. As a DOS I look forward to the day that Skytouch ads sales functions so we can have an integrated and interfaced group sales component!


Mit Google übersetzen
Kim U.

Good, logical product; excellent customer service and support tools! Thank you SkyTouch!

Logical, easy to use, Tech Support is fabulous!


Mit Google übersetzen
Douglas D.

SkyTouch Ease

So easy and user friendly. I recommend this product to any hotel owner with 40+ rooms.


Mit Google übersetzen
Verifizierter Rezensent

Great Operating System

Great experience mainly due to the design of the software. It integrated well and most importantly provides updates and training that brings everyone up to speed quickly for a fast & seamless implementation.


Mit Google übersetzen
Asia W.

In short, the product was oversold and underdelivered


Mit Google übersetzen
Dean L.
Branche: Gastgewerbe
Untern. Größe: 13-50 Mitarbeiter
Translate to Deutsch

They got PMS basics right

Täglich für Mehr als 1 Jahr genutzt
Bewertet am 1.2.2019
Quelle der Bewertung: Capterra

Overall experience is very positive from our operations team. As a DOS I look forward to the day that Skytouch ads sales functions so we can have an integrated and interfaced group sales component!

Vorteile

This basic hotel management software is easy to use and reliable.

Nachteile

Skytouch does not have group sales support functions that I have become reliant uponfrom other systems at other properties.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 9.0/10

Kim U.
Branche: Gastgewerbe
Untern. Größe: 13-50 Mitarbeiter
Translate to Deutsch

Good, logical product; excellent customer service and support tools! Thank you SkyTouch!

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 15.8.2017
Quelle der Bewertung: Capterra

Logical, easy to use, Tech Support is fabulous!

Vorteile

The best thing about the Skytouch HOS varies for me and my staff.

For me, it's the Tape Chart, the Community Board (love this communication tool!!!), and the Tech Support team. I also like the variety of ways to access different tools which serves different learning/brain abilities. My staff likes the information accessible in Future Availability, but I'd like the Tape Chart to provide the same information all in one place. It seems it would be easy to incorporate mlos, and room rate into the pop up box for a room.

Nachteile

If I could make only one big change in this software, it would be access to past information. In particular, the Tape Chart, one of the most valuable parts of the software is not visible for the "past." For my Front Desk Staff and Risk Management teams, this makes searching for guests, even in the most recent days, sometimes complicated and much more time consuming than it should be. In addition, I cannot get a "visual" on a time period that includes any past days at all. My previous software, and others that I am aware of, provided that visual tool and access to reservations. As an owner, CFO, and the visionary leader in my company that is a HUGE loss to me. Along the same lines, we cannot acquire statistics for more than a 3 month period either making the past difficult/complicated to access and visualize.

In addition, the need to delete cookies so often is frustrating to my staff, the Work Order reports are very limited when you need to keep track of rooms or areas in your building, and the Tape Chart pop up box should perform the same mlos, room rate and other info that the Future Availability does without having to go to two different places.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 8.0/10

Douglas D.
Branche: Gastgewerbe
Untern. Größe: 13-50 Mitarbeiter
Translate to Deutsch

SkyTouch Ease

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 14.1.2020
Quelle der Bewertung: Capterra

So easy and user friendly. I recommend this product to any hotel owner with 40+ rooms.

Vorteile

Very easy and user friendly. Easy to train employees how to use. Customer support has gotten quicker in the last year.

Nachteile

Training courses are too simplified. Still an evolving product. Some categories are useless and others can be expanded.

Translate to Deutsch

Antwort von SkyTouch Technology

Hello Douglas,

Thank you for taking the time to provide an online review of SkyTouch Technology. We really appreciate your feedback. One of our initiatives in 2020 is to revamp our training modules. We've gathered survey data from our customers and we are in the process of finalizing our plans. Keep an eye out for our new modules later this year, and let us know what you think. Please don't hesitate to contact us if you have any questions or you feel you aren't getting the level of service you deserve.

SkyTouch Technology
1-855-749-3530

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Verifizierter Rezensent
Branche: Gastgewerbe
Untern. Größe: 51-200 Mitarbeiter
Translate to Deutsch

Great Operating System

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 5.12.2019
Quelle der Bewertung: Capterra

Great experience mainly due to the design of the software. It integrated well and most importantly provides updates and training that brings everyone up to speed quickly for a fast & seamless implementation.

Vorteile

The system was built to be easy to use and train new employees quickly. It allows flexible scenarios to be easily accounted for through a great product flow design.

Nachteile

Customer support was at times difficult and the time to resolution longer than you would expect. Although i will fully admit it was rare we had any major system issues or downtime.

Translate to Deutsch

Antwort von SkyTouch Technology

Thanks for your review of SkyTouch! If you've ever having a difficult time reaching our support line, please reach out to me anytime at my per my contact info below. We just released a number of new integrations and features, I would also be happy to discuss that if there is any interest.

Aaron Price
Account Manager
O 602-337-2812
M 602-300-1633

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 9.0/10

Asia W.
Translate to Deutsch

In short, the product was oversold and underdelivered

Täglich für 1-5 Monate genutzt
Bewertet am 13.2.2018
Quelle der Bewertung: Capterra

Vorteile

I liked that it was a cloud based software, so that I could remotely manage multiple properties from my phone or laptop. During the sales process, I was impressed with its UI because out of most of the other products at this price point, this looked the most current and modern, comparable to other tech interfaces. It seemed it would be the most flexible for accommodating our needs and being flexible, so that if we had a sudden influx of guests, we could have another agent use a tablet to check guests in.

Nachteile

My BIGGEST problem with this system was that this system would authorize an unknown amount of money on a guest's card that WE did not set. Guests would pay for their stay, but an extra amount would also be withheld on their card, that we did not authorize. We were blind to the amount and the settings, and nobody could figure out nor fix the problem. During the sales process, we were told that with this product, we would never have to worry about being offline, because even if our Internet or power went out, it would save and give us access to our reservation information and re-sync whenever the internet or power came back on. There are frequent outages where the system is inaccessible because of an update to their system. Not only that, there is absolutely NO UX design in mind in their product. In terms of navigation, you need to pull up multiple tabs to achieve one objective, even though a basic UX designer could and would design a better process. We thought housekeeping would be easier with Skytouch. However it requires navigating through two different processes in order to produce a single list, and then exiting out of everything to generate a report. We had MANY other issues, that we tried to resolve. We have wasted so much time and money on implementing and using this software, I regret ever using this product. I should have run during the sales process, when they spent more time talking down their competitors rather than talking up their product.

Translate to Deutsch

Antwort von SkyTouch Technology

We understand are not a fit for every hotel. We hope that you have found the solution that fits your needs. If we can be assistance to you in the future, please don¿t hesitate to reach out to us.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Nutzerempfehlung
8.5/10
Basierend auf 94 Benutzerbewertungen
Vergleiche Nutzerempfehlungen mit Alternativen
Mit Alternativen vergleichen

SkyTouch Hotel OS Preis

SkyTouch Hotel OS Preis

Beginnt ab
5,00 $/Monat
Gratis Testen
Abonnement
Preis-Leistungs-Verhältnis

Contact SkyTouch Solutions for detailed pricing information.

Contact SkyTouch Solutions for detailed pricing information.

Preis-Leistungs-Verhältnis
4.2/5
Basierend auf 94 Benutzerbewertungen
Vergleiche das Preis-Leistungs-Verhältnis mit Alternativen
Mit Alternativen vergleichen

SkyTouch Hotel OS Funktionen

SkyTouch Hotel OS Funktionen

API
Abrechnung & Rechnungsstellung
Aktivitäts-Dashboard
Automatische Benachrichtigungen
Berichterstattung und Statistik
Elektronische Zahlungen
Integration von Dritten
Inventarverwaltung
Kalenderverwaltung
Kanalmanagement
Kreditkartenbearbeitung
Kundendatenbank
Online-Buchungsintegration
Preismanagement
Rabattmanagement
Rechnungsmanagement
Reservierung-Management
Reservierungs-Management
Verfügbarkeit-Management
Zimmerbuchung
Funktionen
3.9/5
Basierend auf 94 Benutzerbewertungen
Vergleiche Funktionen mit Alternativen
Mit Alternativen vergleichen

Kategorien

Zusätzliche Informationen für SkyTouch Hotel OS

Zusätzliche Informationen für SkyTouch Hotel OS

Schlüssel-Features von SkyTouch Hotel OS

  • Accounting reports
  • Automated night audits
  • CRM
  • Central reservation system (CRS)
  • Conference / meeting management
  • Credit card processing
  • Dashboard
  • Direct billing
  • Extended stay
  • Front desk reports
  • Front office management
  • GDS / OTA integration
  • Group management
  • Guest experience (GEM)
  • Guest history
  • Guest profiles
  • Housekeeping management
  • Loyalty program
  • Maintenance management
  • Mobile integration
  • Multi-property
  • Online booking
  • Permission-based functionality
  • Point of sale (POS)
  • Rate management
  • Reports
  • Reviews management
  • Sales and catering
  • Search tool
  • Single property
  • Travel agent bookings
  • Vacation rental

Vorteile

  • SkyTouch Hotel OS helps optimize revenue generation while controlling costs and improving operational excellence through tools for automated rate and inventory management.

  • Create guest profiles to build valuable marketing data that can help enhance guest experiences, and offer special rates and billing options for groups.

  • Adjust rates in response to changes in the market and set custom alert thresholds for increases or decreases in rooms sold.

  • Reduce the risk of overbooking and optimize online exposure through two-way channel management via connections with online travel agencies (OTAs), global distribution systems, (GDS) and a customizable internet booking engine (IBE).

  • You can control your hotel from anywhere, anytime on any internet connected device with mobile-optimized hotel management interfaces.

  • SkyTouch Hotel OS Häufig gestellte Fragen

    SkyTouch Hotel OS Häufig gestellte Fragen

    Weiter unter folgen häufig gestellte Fragen über SkyTouch Hotel OS.

    F. Welche Preispläne bietet SkyTouch Hotel OS an?

    SkyTouch Hotel OS bietet folgende Kostenpläne an:

    Beginnt ab: 5,00 $/Monat

    Preismodell: Abonnement

    Gratis Testen: Nicht verfügbar

    Contact SkyTouch Solutions for detailed pricing information.

    F. Was sind die Hauptfunktionen von SkyTouch Hotel OS?

    SkyTouch Hotel OS bietet die folgenden Funktionen:

    • Accounting reports
    • Automated night audits
    • CRM
    • Central reservation system (CRS)
    • Conference / meeting management
    • Credit card processing
    • Dashboard
    • Direct billing
    • Extended stay
    • Front desk reports
    • Front office management
    • GDS / OTA integration
    • Group management
    • Guest experience (GEM)
    • Guest history
    • Guest profiles
    • Housekeeping management
    • Loyalty program
    • Maintenance management
    • Mobile integration
    • Multi-property
    • Online booking
    • Permission-based functionality
    • Point of sale (POS)
    • Rate management
    • Reports
    • Reviews management
    • Sales and catering
    • Search tool
    • Single property
    • Travel agent bookings
    • Vacation rental

    F. Wer sind die typischen Nutzer von SkyTouch Hotel OS?

    SkyTouch Hotel OS hat die folgenden typischen Kunden:

    Großunternehmen, Mittlere Unternehmen, Kleine Unternehmen

    F: Welche Sprachen werden von SkyTouch Hotel OS unterstützt?

    SkyTouch Hotel OS unterstützt die folgenden Sprachen:

    Englisch

    F. Welche Preispläne bietet SkyTouch Hotel OS an?

    SkyTouch Hotel OS hat folgende Preismodelle:

    Abonnement

    F. Unterstützt SkyTouch Hotel OS mobile Geräte?

    Wir haben keine Informationen darüber, welche Geräte SkyTouch Hotel OS unterstützt

    F. Mit welchen anderen Applikationen integriert SkyTouch Hotel OS?

    Wir haben keine Informationen darüber, welche Integrationen SkyTouch Hotel OS hat

    F. Welche Varianten der Kundenbetreuung bietet SkyTouch Hotel OS an?

    SkyTouch Hotel OS bietet folgende Optionen für Kundensupport:

    Forum, Online-Support, Telefon-Support, Video-Anleitungen