roomMaster Anywhere

Online-Hotelbuchungssystem mit vollem Funktionsumfang

4,3 /5 (49 Bewertungen) Eine Bewertung schreiben

roomMaster Anywhere Übersicht

Was ist roomMaster Anywhere?

Welcome Anywhere ist ein Immobilienmanagement- und Hotelbuchungssystem für Anbieter von Unterkünften und Restaurants, das eine Reihe integrierter Tools bietet, um den Umsatz zu maximieren und den Kundenservice zu verbessern. Zu den wichtigsten Funktionen gehören Backoffice-Tools, Reservierungsverwaltung, automatisierte Korrespondenz mit Gästen, Kundenprofilerstellung, mobile Online-Buchung sowie Abrechnung und Rechnungsstellung, Tarif- und Rabattmanagement, POS-Integration und mehr.

Welcome Anywhere bietet ein erweitertes Reservierungsmanagement mit Filteroptionen, mit denen die Buchungsverfügbarkeit eingegrenzt werden kann, um bestimmte Gästeanforderungen zu erfüllen und detaillierte Hauslisten und Statistiken bezüglich der Belegung aufzurufen. Mit den Tarifverwaltungsfunktionen können Nutzer Standardtarife, saisonale Pakete und Sonderangebote einrichten und verwalten und sofort mit der Funktion für Tagestarife auf Preisänderungen reagieren. Füge Rabattcodes für Gäste hinzu, die diese während der Buchung direkt über die Business-Website nutzen können.

Das Online-Buchungssystem der Plattform funktioniert auf jedem Gerät, sodass Kunden Verfügbarkeit, Preise und Buchungen von jedem Computer, Tablet oder Smartphone aus überprüfen können. Unternehmen können über die Integration in Social Media auch eine Buchungsschaltfläche auf ihrer geschäftlichen Facebook-Seite einfügen. Kunden können Zahlungen für Buchungen über Onlinehändler wie PayPal, Sage Pay, Worldpay, Barclays ePDQ und SecureTrading mit vollständig PCI-konformer Kreditkartenspeicherung vornehmen.

Welcome Anywhere Plus umfasst Channelmanagement. Damit wird das Buchungssystem direkt mit Buchungsseiten wie Laterooms, TripAdvisor, Expedia und Booking.com verbunden und Echtzeit-Updates zu Preisen und Verfügbarkeit sind möglich. Verwalte eine Kundendatenbank mit fortschrittlicher Gastprofilerstellung und exportiere Kontaktinformationen in eine CSV-Datei, die mit E-Marketing-Plattformen von Drittanbietern wie Mailchimp verwendet werden kann. Dank Tools für E-Mail- und SMS-Nachrichten können Nutzer mit Gästen sowohl vor als auch nach deren Aufenthalt kommunizieren. Zu den zusätzlichen Funktionen der Plattform gehören POS-Integration, Buchhaltung, erweiterte Gästeabrechnung, Berichte und die Abrechnung mit mehreren Währungen.

roomMaster Anywhere Übersicht

Kosten

Beginnt ab
30,00 £/Monat

Preisoptionen

Gratis Testen
Kostenlos
Abonnement
Preis-Leistungs-Verhältnis

roomMaster Anywhere Funktionen

Geräte
Unternehmensgröße
K M G
Märkte
Vereinigte Staaten von Amerika
Unterstützte Sprachen
Englisch

Medien

Manage group bookings with charges automatically diverted to different rooms
Set up and manage standard tariffs, special offers and seasonal packages
Customers can manage their bookings online, add guest names, and make special requests
Respond instantly to rate changes with the daily rate over-ride feature
Select rooms and view totals for booking enquiries
Enter room descriptions and add information on amenities and feature highlights
View quick glance stats for occupancy, average stay lengths, popular room types and more
roomMaster Anywhere Screenshot: Manage group bookings with charges automatically diverted to different rooms roomMaster Anywhere Screenshot: Set up and manage standard tariffs, special offers and seasonal packages roomMaster Anywhere Screenshot: Customers can manage their bookings online, add guest names, and make special requests roomMaster Anywhere Screenshot: Respond instantly to rate changes with the daily rate over-ride feature roomMaster Anywhere Screenshot: Select rooms and view totals for booking enquiries roomMaster Anywhere Screenshot: Enter room descriptions and add information on amenities and feature highlights roomMaster Anywhere Screenshot: View quick glance stats for occupancy, average stay lengths, popular room types and more

roomMaster Anywhere Bewertungen

roomMaster Anywhere Bewertungen

Gesamtbewertung
4,3
/
5
Ausgezeichnet
24

Sehr gut
15

Durchschnitt
9

Gering
1

Schlecht
0

Preis-Leistungs-Verhältnis
4,3
Funktionen
4
Bedienkomfort
4,3
Kundenbetreuung
4,4
80% haben diese Anwendung empfohlen
Adam J.

Fantastic New Addition

I studied numerous PMS systems before choosing to remain with Welcome Computers. The simple reason for this choice is because their people actually care. You can pick up the phone and speak to a real person within seconds. If you have done something stupid and need help - they will help you. If the system is lacking a feature you require - they will beta test it and consider you.

The system integrates pretty well with our Datasym Epos system (a few

The software is browser friendly, tablet friendly and surprisingly you are able to do most functions on a phone - normally a feature of only basic systems.

The interface is pleasing to the eye. Easy to navigate. A few mods could be done to make the booking process foolproof (again, in development i believe).

I wish that sometimes updates would come sooner but these guys have probably learned the hard way about what happens if you rush through something.

I also wish that Admins had more control and could restrict access for others and personalise the system to shape their business more. Saying this, I believe that these are all in the pipeline already.

The system is very good value for money. The online room booking widget for your website will reduce those bills you pay to booking.com and laterooms.

Like I've said already, a few tweaks would make me over the moon, but you will not find better without getting a system that is so complicated it needs NASA mission control to operate. My staff can be up and running with Welcome Anywhere with a half day of training!!!


Mit Google übersetzen
Neil R.

Good customer service with knowledgeable staff. Luke & Ricky are great.

A fully featured PMS and POS system that meets all our requirements.
Now we have also included call logging from our telephone system.


Mit Google übersetzen
Steven M.

Welcome is very easy to use but reporting isn't very accurate

Ease of use


Mit Google übersetzen
Catherine M.

Intuitive, reliable system

The system has brought a reliability to our bookings that has eliminated grey areas (which could lead to double bookings or other mishaps).


Mit Google übersetzen
Colin W.

Great Product

Chose this system as it seemed to fit our requirements well and represent good value for money. We had excellent support during set-up & install, and unlike other suppliers I have worked with, this level of support did not disappear once we were up & running. We generally have any operational queries addressed with an immediate response, or certainly within an acceptable time frame.
Our users were initially sceptical about a new system, as is usually the case, but quickly overcame this once they learnt how user friendly it is.
I have been pleased to see that the system is continually being upgraded and developed, although we have occasionally stumbled across updates we didn't know were happening!
Overall I would have no hesitation in recommending Welcome Anywhere to other users in the industry


Mit Google übersetzen
Adam J.
Branche: Gastgewerbe
Untern. Größe: 51-200 Mitarbeiter
Übersetzen auf: Deutsch
Übersetzen auf: Deutsch

Fantastic New Addition

Täglich für 6-12 Monate genutzt
Bewertet am 26.10.2016
Quelle der Bewertung: Capterra

I studied numerous PMS systems before choosing to remain with Welcome Computers. The simple reason for this choice is because their people actually care. You can pick up the phone and speak to a real person within seconds. If you have done something stupid and need help - they will help you. If the system is lacking a feature you require - they will beta test it and consider you.

The system integrates pretty well with our Datasym Epos system (a few

The software is browser friendly, tablet friendly and surprisingly you are able to do most functions on a phone - normally a feature of only basic systems.

The interface is pleasing to the eye. Easy to navigate. A few mods could be done to make the booking process foolproof (again, in development i believe).

I wish that sometimes updates would come sooner but these guys have probably learned the hard way about what happens if you rush through something.

I also wish that Admins had more control and could restrict access for others and personalise the system to shape their business more. Saying this, I believe that these are all in the pipeline already.

The system is very good value for money. The online room booking widget for your website will reduce those bills you pay to booking.com and laterooms.

Like I've said already, a few tweaks would make me over the moon, but you will not find better without getting a system that is so complicated it needs NASA mission control to operate. My staff can be up and running with Welcome Anywhere with a half day of training!!!

Vorteile

Service - Although not 24/7 they are still very good
Cloud based.
Integration with Epos.
Simple forms and reports.

Nachteile

More admin functions needed.
Updates to be quicker.

Übersetzen auf: Deutsch

Antwort von Welcome Systems

Thank you Adam, we very much appreciate your feedback and the positive review. Over the years we have changed with the market and are very much driven by our customers. We're a hospitality original and we'll never be afraid to make brave decisions about the product's functionality. We don't always get it right but hopefully you can sense that we design for the hotelier, and not as software techs.

We have a mission to partner with the best, hence our focus on linking with many EPOS systems (glad you're loving DPOS, by the way!). We have more on the way - reviews, CRM, new reports and so on, and we'll try to get these out quickly. Keep the feedback coming, and thanks for choosing Welcome.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Neil R.
Branche: Gastgewerbe
Untern. Größe: 2-10 Mitarbeiter
Übersetzen auf: Deutsch
Übersetzen auf: Deutsch

Good customer service with knowledgeable staff. Luke & Ricky are great.

Täglich für Mehr als 1 Jahr genutzt
Bewertet am 21.7.2017
Quelle der Bewertung: Capterra

A fully featured PMS and POS system that meets all our requirements.
Now we have also included call logging from our telephone system.

Vorteile

Ease of use is a great advantage with Welcome Anywhere. It's very easy to get on with from day 1. All the functions are fairly intuitive.

The team at Welcome Anywhere rescued us when we lost our old system, and had the new system build and running within a day.

The ability to customise registration forms, invoices, reminder emails etc is great.

Welcome anywhere also have Buttons which is an entry level POS system which posts directly to room bills, which provides us with a cost effective solution which meets all our requirements.

Nachteile

A little more drag and drop functionality in the calendar would be nice.

The ability to do some conditional text in the registration forms & reminder emails would be a great addition.

Rates are still a little confusing to get your head round at times.

Übersetzen auf: Deutsch

Antwort von Welcome Systems

Hi Neil and thank you so much for the positive review. Ricky and Luke will be delighted with your feedback!

We are delighted to be working in partnership with Spanhoe Lodge (another great Northamptonshire accomodation business!) and that you find Welcome Anywhere so easy to use. It was a pleasure to "rescue" you!

We are always innovating and never stop listening, so your feedback around drag & drop is well received here at Welcome Towers. Perhaps we could also have a chat around rates, as at the end of the day we're here to make life easier for you. We'll be in touch to ensure you are included in any future specification-setting and subsequent beta testing.

As a teaser, look out for some really nice functionality coming shortly...

Thanks for being part of the Welcome family, we really do appreciate it.

All the best, John

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Steven M.
Branche: Freizeit, Reisen & Tourismus
Untern. Größe: 201-500 Mitarbeiter
Übersetzen auf: Deutsch
Übersetzen auf: Deutsch

Welcome is very easy to use but reporting isn't very accurate

Täglich für Mehr als 1 Jahr genutzt
Bewertet am 16.1.2018
Quelle der Bewertung: Capterra

Ease of use

Vorteile

Ease of use, very easy to train new team members, very friendly user interface. Brilliant channel management, any changes made at site level is communicated across all booking channels seamlessly.

Nachteile

Reporting is not easy and there always seems to be a margin of error with figures. Simple stats such as occupancy, average length of stay etc is not just there. You cannot delete group bookings or multiple rooms at once, you have to delete room by room.

Übersetzen auf: Deutsch

Antwort von Welcome Systems

Hi Steven, many thanks for the review and especially the 5 stars for ease of use and customer support. We're a bunch of ex-hoteliers so know what you expect, support-wise, and we always try to think like you when developing new functionality.

Thanks too for the comments about the reports. It is very important to us that we hear this feedback and understand what we can do to improve. We have an exciting development schedule which I think you're going to love, with modifications to group booking and the reporting suite.

If you need any help with any of the above areas, I would be very happy to put Ricky or Luke on a call with you to work through your requirements, on us. Email is MD@welcome-systems.uk.

Thanks for being a Welcome customer, it means a lot.

All the best

John

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 5.0/10

Catherine M.
Branche: Gastgewerbe
Untern. Größe: 11-50 Mitarbeiter
Übersetzen auf: Deutsch
Übersetzen auf: Deutsch

Intuitive, reliable system

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 6.11.2018
Quelle der Bewertung: Capterra

The system has brought a reliability to our bookings that has eliminated grey areas (which could lead to double bookings or other mishaps).

Vorteile

It is straightforward to use the basic functions meaning that most members of staff can be trained to use it. It makes so much sense having a web-based rather than installed system.
The reporting is useful.
The security of storing payment information has relieved a burden from our business.

Nachteile

The confirmation emails often go in to customers' spam folders. While we warn them of this, not everyone checks and it is important to us that customers receive their confirmation emails.
Also, not quite enough is customisable - the invoice layout, for example, is not what I would choose, and working sheets such as the housekeeping and breakfast lists do not precisely suit our needs, so I'd like the possibility to select what information I'd like on those.
Finally, although Welcome Anywhere does link with several till software packages, it doesn't link with ours (Sharp) (despite a reassurance before we signed up with Welcome that it would in the near future).

Übersetzen auf: Deutsch

Antwort von Welcome Systems

Hi Catherine and thank you so much for the fantastic review. We have worked hard to make our products easy to use "straight out of the box" and to reduce training time. Likewise, security and reliability is essential these days.

We're always innovating and we listen to our customers, so where there are niggles or something isn't right, we'll aim to correct it.

Thanks for the 10/10 recommendation, and for being a Welcome customer. All the best, John.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Colin W.
Branche: Gastgewerbe
Untern. Größe: 11-50 Mitarbeiter
Übersetzen auf: Deutsch
Übersetzen auf: Deutsch

Great Product

Täglich für Mehr als 1 Jahr genutzt
Bewertet am 4.4.2017
Quelle der Bewertung: Capterra

Chose this system as it seemed to fit our requirements well and represent good value for money. We had excellent support during set-up & install, and unlike other suppliers I have worked with, this level of support did not disappear once we were up & running. We generally have any operational queries addressed with an immediate response, or certainly within an acceptable time frame.
Our users were initially sceptical about a new system, as is usually the case, but quickly overcame this once they learnt how user friendly it is.
I have been pleased to see that the system is continually being upgraded and developed, although we have occasionally stumbled across updates we didn't know were happening!
Overall I would have no hesitation in recommending Welcome Anywhere to other users in the industry

Vorteile

Ease of use & access

Nachteile

Couple of development requests not addressed, but generally little to complain about

Übersetzen auf: Deutsch

Antwort von Welcome Systems

I am so glad that you found our support to be consistently of a great standard, and quick in response time. Our support team are driven to provide excellent customer service to all our clients always.
It's also fantastic to hear how your team have found the system to be user friendly after some initial concerns.
We have been working hard in the background to provide our customers with more technology to enhance the business exposure and to make life as a General Manager / Business owner much easier.
Coming soon into your system under a new Marketing tab is a connection to TrustYou, this is a guest review integration, additionally there is the BookingSuite rate management module which is designed to assist you to maximise yield within configuration.
There are some other enhancements due over the next 6 month ranging from reports to copy booking and additional group functions just to name a few, as these are ready for release we will keep you informed.
Many Thanks
Hefin

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 9.0/10

Nutzerempfehlung
8,5/10
Basierend auf 49 Benutzerbewertungen
Vergleiche Nutzerempfehlungen mit Alternativen
Mit Alternativen vergleichen

roomMaster Anywhere Preis

roomMaster Anywhere Preis

Beginnt ab
30,00 £/Monat
Gratis Testen
Kostenlos
Abonnement
Preis-Leistungs-Verhältnis
Preis-Leistungs-Verhältnis
4,3/5
Basierend auf 49 Benutzerbewertungen
Vergleiche das Preis-Leistungs-Verhältnis mit Alternativen
Mit Alternativen vergleichen

roomMaster Anywhere Funktionen

roomMaster Anywhere Funktionen

API
Abrechnung & Rechnungsstellung
Aktivitäts-Dashboard
Angebotsmanagement
Automatische Benachrichtigungen
Berichterstattung und Statistik
Elektronische Zahlungen
Integration von Dritten
Inventarverwaltung
Kalenderverwaltung
Kanalmanagement
Kreditkartenbearbeitung
Online-Buchungsintegration
Preismanagement
Rabattmanagement
Rechnungsmanagement
Reservierung-Management
Reservierungs-Management
Verfügbarkeit-Management
Zimmerbuchung
Funktionen
4/5
Basierend auf 49 Benutzerbewertungen
Vergleiche Funktionen mit Alternativen
Mit Alternativen vergleichen

Kategorien

roomMaster Anywhere Häufig gestellte Fragen

roomMaster Anywhere Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über roomMaster Anywhere.

F. Welche Preispläne bietet roomMaster Anywhere an?

roomMaster Anywhere bietet folgende Kostenpläne an:

Beginnt ab: 30,00 £/Monat

Preismodell: Kostenlos, Abonnement

Gratis Testen: Verfügbar

F. Was sind die Hauptfunktionen von roomMaster Anywhere?

Wir haben keine Informationen über die Funktionen von roomMaster Anywhere

F. Wer sind die typischen Nutzer von roomMaster Anywhere?

roomMaster Anywhere hat die folgenden typischen Kunden:

Kleine Unternehmen, Mittlere Unternehmen

F: Welche Sprachen werden von roomMaster Anywhere unterstützt?

roomMaster Anywhere unterstützt die folgenden Sprachen:

Englisch

F. Welche Preispläne bietet roomMaster Anywhere an?

roomMaster Anywhere hat folgende Preismodelle:

Kostenlos, Abonnement

F. Unterstützt roomMaster Anywhere mobile Geräte?

Wir haben keine Informationen darüber, welche Geräte roomMaster Anywhere unterstützt

F. Mit welchen anderen Applikationen integriert roomMaster Anywhere?

roomMaster Anywhere kann in folgende Anwendungen integriert werden:

Epos Now, PayPal, SiteMinder, Worldpay

F. Welche Varianten der Kundenbetreuung bietet roomMaster Anywhere an?

roomMaster Anywhere bietet folgende Optionen für Kundensupport:

Telefon-Support, Online-Support, Häufig gestellte Fragen