Kitomba

Salon- und Spa-Software. Für ein erfolgreicheres Unternehmen.

4,5 /5 (64 Bewertungen) Eine Bewertung verfassen!

Kitomba Übersicht

Was ist Kitomba?

Kitomba ist ein vollständiges System für das Management von Salons und Spas für intelligente Unternehmen. Wenn du ein kleines oder mittelständisches Unternehmen oder ein großes Unternehmen mit mehreren Standorten hast, ist Kitomba die perfekte Lösung für dich.

Vollgepackt mit leistungsstarken Funktionen bietet die Lösung:

Termine, automatische Erinnerungen und Online-Buchung

Kunden-Management

Umfassende Berichterstattung und Nachverfolgung für Unternehmen

Ein einzigartiges Benchmarking-Tool zum Vergleich deines Unternehmens innerhalb der Branche

Point of Sale, Gutscheine und Vergünstigungen

Bestandsführung

Marketing und automatisiertes Kunden-Messaging

Personalmanagement, Lohn- und Provisionsverwaltung

Geschäfts- und Personalziele zur Messung des Erfolgs und Motivation deines Teams

Ein personalisiertes Bewertungsboard und eine tägliche Terminliste für Mitarbeitende

Sicherheit zur Steuerung des Zugriffs auf Einstellungen, Berichte und Funktionen

Online-Zugriff und tägliche Daten-Back-ups

Kostenlosen, branchenführenden Telefon-, Web- und E-Mail-Support

Laufende Schulungen

Kitomba Übersicht

Kosten

Beginnt ab
N/A

Preisoptionen

Gratis Testen
Abonnement
Preis-Leistungs-Verhältnis

Kitomba Funktionen

Geräte
Unternehmensgröße
K M G
Märkte
Australien, Vereinigtes Königreich
Unterstützte Sprachen
Englisch

Screenshots

Kitomba Screenshot: With a range of message templates, users can email and SMS their clients automatically and remind them of their appointment
Kitomba Screenshot: With a range of message templates, users can email and SMS their clients automatically and remind them of their appointment

Kitomba Bewertungen

Kitomba Bewertungen

Gesamtbewertung
4,5
/
5
Ausgezeichnet
41

Sehr gut
17

Durchschnitt
2

Gering
2

Schlecht
2

Preis-Leistungs-Verhältnis
3,7
Funktionen
4,2
Bedienkomfort
4,3
Kundenbetreuung
4,5
91% haben diese Anwendung empfohlen
Carla T.

Great All-round Salon/Spa Software

Great overall experience- they take all feedback and often release new features due to popular demand. Constantly upgrading and improving their software.


Mit Google übersetzen
Laurie C.

It's okay

I like kitomba - it makes sense, it just seems out dated. We were using timely before and made the change due to certain kitomba features - however didn't realise how many timely features we were going to miss. I have much more feedback than what is above so if anyone is interested I'm happy to be contacted.

At this stage I'll definitely be looking at moving back to timely when our contact is up as they're constantly innovating


Mit Google übersetzen
Danielle C.

Good for small business, but far too basic for big business.

Our account person is super helpful and friendly, we get great deal of support, it's just unfortunate that some of the functionality is lacking.


Mit Google übersetzen
Mark B.

Kitomba Reviee

We have had ups and downs over the years. At one point we did consider changing to another company. But we have had some help with some issues that needed staff prepared go the extra mile rep has been really helpful. Rep has bent over backwards to help us and he has More than made sure we are looked after.


Mit Google übersetzen
Leigh J.

Fantastic Customer support


Mit Google übersetzen
Carla T.
Branche: Kosmetik
Untern. Größe: 13-50 Mitarbeiter
Übersetzen auf: Deutsch

Great All-round Salon/Spa Software

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 31.7.2019
Quelle der Bewertung: Capterra

Great overall experience- they take all feedback and often release new features due to popular demand. Constantly upgrading and improving their software.

Vorteile

We love how extensive the system is- we can run reports on every thing we need, plus more! The customer service is great- they always answer our calls or emails very quickly.

Nachteile

The cost, however, we are totally happy paying the cost as we receive so many benefits.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 9.0/10

Laurie C.
Branche: Bildende Kunst
Untern. Größe: 2-10 Mitarbeiter
Übersetzen auf: Deutsch

It's okay

Täglich für 6-12 Monate genutzt
Bewertet am 6.11.2019
Quelle der Bewertung: Capterra

I like kitomba - it makes sense, it just seems out dated. We were using timely before and made the change due to certain kitomba features - however didn't realise how many timely features we were going to miss. I have much more feedback than what is above so if anyone is interested I'm happy to be contacted.

At this stage I'll definitely be looking at moving back to timely when our contact is up as they're constantly innovating

Vorteile

being able to split services over multiple staff through the online booking
pin for logging in/out
restricted access for certain staff
being able to see which login made an appointment/change (although super annoying that kitomba one is shown as 'online appointment' rather than the staff members name)
Targets visible from kitomba 1 (annoying that staff seem to be able to see each others targets, and would be great to be able to set an hourly target for staff who frequently change hour or an alternating one for those who alternate hours over a fortnight or month)
tiered pricing/timing

Nachteile

It being installed on the desktop means there are so many chances for issues - we had an issue with our power supply and ended up with kitomba being corrupted multiple times (while this is a user issue it is very annoying that it's able to happen at all - a cloud based option like timely wouldn't do it)

The online booking only has the ability to set 'packages' not specifically titled sections - having multiple drop down menus would be better - eg Colour and Cut, Colour and Blowdry, Promotions

It would be great if it could at least try to add all services in a package to be with the same staff member when they choose (anyone) from the online booking so that it's not spread over multiple people when one person could have done all of the services

It would be great if the cautions/alerts were visible earlier in the booking process, as you currently don't see it - or aren't able to read it easily until the appointment has already been created (in a situation where you have a note such as - 'DON'T BOOK THIS PERSON IN' it would be great to see straight away

The reports are really clunky to use and don't have clear names that explain what they do - why is there not an easy to use report for retail sold on kitomba one? Kitomba one could do with better reports in general - maybe gather feedback as to what people think is missing?

K1 should have the ability to bring up pricing for services and put sales through
In general seeing pricing should be easier than setting up a quote

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 6.0/10

Danielle C.
Branche: Gesundheit, Wellness & Fitness
Untern. Größe: 501-1.000 Mitarbeiter
Übersetzen auf: Deutsch

Good for small business, but far too basic for big business.

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 4.8.2019
Quelle der Bewertung: Capterra

Our account person is super helpful and friendly, we get great deal of support, it's just unfortunate that some of the functionality is lacking.

Vorteile

I like that the salons have so much great reporting available to them, unfortunately most sites aren't using this to its full potential and there is no way to look at some of these reports from Head Office or at a national level.

Nachteile

Kitomba lacks a lot of functionality that a big, multi-site business requires, and is not set up to deliver standard retail functions in terms of promotions. For example Buy 2 get 1 Free promotions. Leaving offers to be manual entered, and actioned leaves the business open to errors and misuse.

There is key gaps in the reporting available, and anything comparable requires running two reports and manually working out the variance which is something I would consider basic. Imagine if you could produce a report on points earned on a specific brand, during a specified time period... and charge the vendor for those points... you could create some clever promotions if the reporting and keying allowed.

Had I been part of the decision process I would not have chosen Kitomba. It's basic, and geared largely towards single, or smaller businesses. The lure of having a points/rewards system is off set by the inability to easy look at the data at a nationwide level.

There isn't even the ability to bulk up load quantities for sites across the group, for instance in a GWP promotion where I know and created the quantities per site, I have to leave it to the sites to enter the quantity (which they never do).

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 4.0/10

Mark B.
Branche: Gesundheit, Wellness & Fitness
Untern. Größe: 2-10 Mitarbeiter
Übersetzen auf: Deutsch

Kitomba Reviee

Täglich für Kostenlose Testversion genutzt
Bewertet am 8.11.2019
Quelle der Bewertung: Capterra

We have had ups and downs over the years. At one point we did consider changing to another company. But we have had some help with some issues that needed staff prepared go the extra mile rep has been really helpful. Rep has bent over backwards to help us and he has More than made sure we are looked after.

Vorteile

The developments over the years. We purchased the product when it was being launched For our spa. We branched into a different area and over time, Kitomba has enveloped this business. The current technical/forensic techs are much more helpful and make things more user friendly than used to be the case.

Nachteile

For several years, we asked for a concessions section. This was developed, but most of the work still had to have a largely manual input. Things like an expiry after 22 months have only recently been added as a feature. Prior to this, we had to keep a log independent of the programme and expire them by hand. Although very few do expire, it was a lot of work to do it manually.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Leigh J.
Branche: Verbraucherdienste
Untern. Größe: 2-10 Mitarbeiter
Übersetzen auf: Deutsch

Fantastic Customer support

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 4.8.2019
Quelle der Bewertung: Capterra

Vorteile

I can always call Kitomba support to help guide me thru whatever it is I’m trying to do or searching for.
The customer marketing tools are very good

Nachteile

Kitomba does not have the ability to create re-occurring bookings

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Nutzerempfehlung
8,2/10
Basierend auf 64 Benutzerbewertungen
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Kitomba Preis

Kitomba Preis

Beginnt ab
N/A
Gratis Testen
Abonnement
Preis-Leistungs-Verhältnis
Preis-Leistungs-Verhältnis
3,7/5
Basierend auf 64 Benutzerbewertungen
Vergleiche das Preis-Leistungs-Verhältnis mit Alternativen
Mit Alternativen vergleichen

Kitomba Funktionen

Kitomba Funktionen

API
Abrechnung & Rechnungsstellung
Aktivitäts-Dashboard
Aktivitäts-Verfolgung
Angebotsmanagement
Anpassbare Berichterstellung
Automatische Benachrichtigungen
Berichterstattung und Statistik
Bestandsverfolgung
Daten-Import / -Export
Dokumentenmanagement
Elektronische Zahlungen
Erinnerungen
Integration in die Buchhaltung
Integration von Dritten
Inventarverwaltung
Kalenderverwaltung
Kundendatenbank
Rechnungsmanagement
Suchfunktion
Funktionen
4,2/5
Basierend auf 64 Benutzerbewertungen
Vergleiche Funktionen mit Alternativen
Mit Alternativen vergleichen

Kategorien

Kitomba Häufig gestellte Fragen

Kitomba Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über Kitomba.

F. Welche Preispläne bietet Kitomba an?

Kitomba bietet folgende Kostenpläne an:

Preismodell: Abonnement

Gratis Testen: Nicht verfügbar

F. Was sind die Hauptfunktionen von Kitomba?

Wir haben keine Informationen über die Funktionen von Kitomba

F. Wer sind die typischen Nutzer von Kitomba?

Kitomba hat die folgenden typischen Kunden:

Großunternehmen, Mittlere Unternehmen, Kleine Unternehmen

F: Welche Sprachen werden von Kitomba unterstützt?

Kitomba unterstützt die folgenden Sprachen:

Englisch

F. Welche Preispläne bietet Kitomba an?

Kitomba hat folgende Preismodelle:

Abonnement

F. Unterstützt Kitomba mobile Geräte?

Wir haben keine Informationen darüber, welche Geräte Kitomba unterstützt

F. Mit welchen anderen Applikationen integriert Kitomba?

Wir haben keine Informationen darüber, welche Integrationen Kitomba hat

F. Welche Varianten der Kundenbetreuung bietet Kitomba an?

Kitomba bietet folgende Optionen für Kundensupport:

Telefon-Support, Online-Support, Wissensdatenbank