Crisp

Crisp

All-in-one multi-channel solution for customer messaging

4.5/5 (52 Bewertungen)

Crisp Übersicht

Crisp is a an all-in-one multi-channel customers platform for interacting with customers and improving customer satisfaction. From sales to customer support, Crisp helps keep the workflow simple. Users can add teammates to support chat and email, all from a single user interface.

With Crisp, users can see what visitors are typing in real time, allowing them to respond with the right information in little to no time. Teams can reply to all inbound queries from Crisp Live Chat, email, messenger, Twitter, and SMS. Messaging features include bots, mentions, notes, video and audio chat, canned responses, file sharing and emojis.

Crisp's MagicMap provides an accurate count of active users on a map. MagicBrowse gives users a view of the visitor’s screen, helping to close more deals and resolve more support tickets. With Live Assist, users can grant agents temporary control in order to resolve issues directly, and developers can benefit from the Live Debug feature to fix bugs on the go.

The Crisp CRM allows users to manage, edit and export all users and leads information, from conversations, social networks, company information, phone number, and more.

Crisp Campaigns allows companies to onboard, engage and retarget customers, as well as send personal emails to users segments and follow open-rates using advanced targeting options. Simply build in-chat and email sequences straight from Crisp.

The Crisp Knowledge Base allows customers support team to rely on existing content to better serve their customers and easily link content to customers questions. You can build multi language helpdesk to better serve your customers on an international level.

Crisp also offer many more features to help small and medium size companies to better serve their customers. Don't hesitate anymore, just give it a try as it's free for 14 days with no credit card!

Preis

Beginnt ab
25,00 $/Monat
Preisoptionen
Kostenlose Testversion
Kostenlos
Abonnement
Preis-Leistungs-Verhältnis

Geräte

Unternehmensgröße

K
M
G

Märkte

Asien, Australien, Brasilien, Kanada, China und 5 weitere , Europa, Deutschland, Indien, Japan, Lateinamerika

Unterstützte Sprachen

Chinesisch (vereinfacht), Niederländisch, Englisch, Finnisch, Französisch und 5 weitere , Deutsch, Japanisch, Portugiesisch, Russisch, Spanisch

Crisp Bewertungen

Gesamtbewertung
4.5/5
90% Positive Bewertungen
36
Ausgezeichnet
11
Sehr gut
3
Durchschnitt
0
Gering
2
Schlecht
Daniel S.
Mit Google übersetzen

Good solid website chat app

Täglich für Mehr als 1 Jahr genutzt
Bewertet am 1.10.2019
Quelle der Bewertung: Capterra

We have 3 different websites that all use Crisp, and it allows us to very quickly switch between the sites and continue multiple chats at the same time among sites.

We operate during regular business hours and so do not respond to chats outside of those hours. It would be great if we couldn't control a little more what the chat icon did (or if it even appeared) when outside those hours, but we currently use the bot to let people know we are unavailable and to leave us a message.

With the smartphone apps, we can reply to chats even when we are away from our desks.

We also have a robust helpdesk, which is part of the Unlimited plan.

Vorteile

Simple but very powerful.
It is quite customizable, and there are a ton of plug-ins. One of the most useful is the auto-translate feature, which allows both sides to type in a different language, and it automatically translates for you.
The Visitor map shows us information on where our clients our, to help direct them to the correct site, and the magic browse can let us see how they interact with the site if there is an issue.
The built in helpdesk is great.
The bot, while still a little bit buggy for more complicated things, is immensely helpful.

Nachteile

We found it more difficult than we thought it should have been to have an auto message saying we are closed. It would be nice to have the option to disable chat and/or redirect them to the helpdesk when outside of business hours.
I had initially created a large bot that would try to answer the 5 most common questions we got by funneling the customer through certain questions, but then found there was no way to have it repeat the sequence. To get around this, I ended up creating 2 identical sub routines off of the first main one which checked for the time and day to determine if we were closed. This is where is became buggy, because sometimes it would work, and sometimes it wouldn't respond.
I ended up just dumping all of that and setting a generic "we're closed, leave us your info" message and it has been fine.

The only other complaint is that sometimes the phone app doesn't alert you right away to a message. I've gotten notifications 8 hours late in some cases, though this is rare.

Verteilung der Bewertung

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Weiterempfehlungsquote

9.0/10
Brad K.
Mit Google übersetzen

Tried them all, Crisp is the winner by far! Here's why...

Täglich für 1-5 Monate genutzt
Bewertet am 15.10.2016
Quelle der Bewertung: Capterra

I've used live support applications for years and during that time, I've tested all the major platforms and some most people have never heard of. In general, I'm opposed to the idea of SAAS. I prefer to buy a script that runs on my own server. It's not just because of monthly fees, it's mainly because I like to have total control over the application and be able to hack the code to make it work exactly how I want. Since Crisp is a SAAS product, I was biased against it, but since it was free, I decided to try it anyway. Within a month, I ended up buying a monthly subscription to their Pro plan. There are so many reasons why Crisp is superior to every other solution I've tested. It runs on all my devices, which is hugely important to me. Also, due to its extensive API, I can effectively hack the code and make it do whatever I want. Another important feature is that Crisp is like Intercom in that it seamlessly transitions between live chat and email. So if a customer leaves your site, you can continue the conversation with him via email, without having to do anything different. When you send messages, they're automatically emailed to the customer and his replies show up in your Crisp conversation. Unified messaging is a huge deal and Crisp is planning to add more channels such as SMS, etc... There's a lot more I could say about various features, but overall, I just love the elegance of Crisp. Unlike conventional live support apps, which display your chats in separate windows that are closed when the session ends, Crisp makes no distinction between open and closed conversations. Everything is in one Window, like how the Apple iMessage UI works. When a customer sends you a message, his conversation moves to the top of the list. This allows you to move through the list quickly and efficiently, responding to each conversation without having to open/close windows or tabs. It's like text messaging. Conversations are fluid and ongoing and don't interrupt your workflow. It's hard to overstate how much more efficient this is. You really need to try it yourself to fully understand the benefit of this workflow.

Vorteile

* Seamless transition between live chat and email
* Beautiful UI design
* Highly efficient workflow
* Extensive API
* Apps available on all platforms

Nachteile

I wish the MacOS desktop app was a real native app, rather than a wrapper around the web UI.

Mit Google übersetzen

Antwort von Crisp

We really hope to have a native OS X version as well :)

Verteilung der Bewertung

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Weiterempfehlungsquote

10.0/10
Viktor N.
Mit Google übersetzen

Great live chat system, even better help docs

Täglich für 6-12 Monate genutzt
Bewertet am 1.5.2019
Quelle der Bewertung: Capterra

Overall Crisp is an excellent platform, especially for what they charge. Their pricing is one of the things that attracted me to their platform, in addition to all the features. It makes communication easier, especially since it integrates several channels into one platform. Allows us to reply quickly, in many cases, instantly. They just need to fix never-ending conversations, and I'll be 100% happy.

Vorteile

Crisp is an excellent live chat and communication tool for support and sales. It's easy to use, has a mobile app that I use to reply to queries, and it also integrates other platforms like Twitter DMs, Telegraph, Line. We use Twitter DMs often as prospects and clients tend to DM us sometimes. In addition to chat itself, I really do like their help docs solution (knowledge base). It's very easy to manage, has very nice and clean design, and offers really good JS SDK for integrating with your website/apps. It's nice to be able to display articles in modal on our website.

Nachteile

My biggest issue with Crisp are never ending conversations. There's no way to have separate conversations with the same customer, old conversations get dragged into new conversations. It really needs a way to keep conversations separate, similar to other platforms like Intercom. For example, it sends out chat transcript after an hour of inactivity in chat. Problem is, that transcript might use subject line from an older conversation and/or include older conversation in the transcript. When I chat with Crisp's support and experience platform as a customer, those things are a bit annoying. Not a deal-breaker, but it definitely needs to be fixed.

Mit Google übersetzen

Antwort von Crisp

Thank you for this nice review :) We will try to improve the feature you are talking about !

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Weiterempfehlungsquote

10.0/10
Verifizierter Rezensent
Mit Google übersetzen

Closing the gaps between customer and business

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 27.11.2018
Quelle der Bewertung: Capterra

Crisp is a program I've used personally in my own ventures. It makes customer communication super easy, which is ultimately what a business is about- customer experience. I like being able to keep track of communications and customer interactions all in one place. Strongly recommend.

Vorteile

I like how simple it is to communicate with the very people you are selling to or providing for. Great for businesses of many sizes. Cheap enough for a small business and a free plan for even the smallest of business.

Nachteile

Overall better tracking of interactions and history. Logs have an expiration date, which could prove damaging down the line.

Mit Google übersetzen

Antwort von Crisp

Thank you so much for your review!

Verteilung der Bewertung

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Weiterempfehlungsquote

10.0/10
Verifizierter Rezensent
Mit Google übersetzen

Perfect for small businesses

Täglich für 6-12 Monate genutzt
Bewertet am 27.5.2019
Quelle der Bewertung: Capterra

It is a great software, I have been using it everyday and love it! The UI is amazing.

Vorteile

I love how simple the UI is, anyone can use it. It is very simple to understand the way it works, inplementing it and configuring.

Nachteile

Back in the day they had a feature which allowed you to search for exact words in the chat, nowadays the filters can be confusing.

Mit Google übersetzen

Antwort von Crisp

Thank you for your review :)

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

9.0/10

Crisp Preis

Beginnt ab
25,00 $/Monat
Preisoptionen
Kostenlose Testversion
Kostenlos
Abonnement
Preis-Leistungs-Verhältnis

Free: 2 agents included

Pro: €25/month, per team

Unlimited: €95/month, per team

Crisp Funktionen

  • API
  • Berichterstattung und Statistik
  • CRM-Integration
  • Chat
  • E-Mail-Integration
  • Integration von Dritten
  • Kundenspezifisches Branding
  • Multi-Channel-Kommunikation
  • Social-Media-Integration
  • Sofortnachrichten
  • Workflow-Management

  • Aktivitäts-Dashboard
  • Automatische Benachrichtigungen
  • Echtzeitüberwachung
  • Kontakt-Historie
  • Priorisierung
  • Support Ticket Management
  • Umfragen & Feedback
  • Wissensbasis-Management
  • Überwachung

Zusätzliche Informationen für Crisp

Schlüssel-Features von Crisp

  • @mentions
  • Agent Scheduling
  • Call Me Option
  • Campaign Segmentation
  • Co-Browsing
  • Customizable Branding
  • File Transfer
  • Geo Targeting
  • Geotargeting
  • Inbox Management
  • Instant Messaging
  • Knowledge Database
  • Live Chat
  • Mobile Integration
  • Offline Form
  • Persistent Chat
  • Proactive Invitations
  • Request Routing
  • Shortcut Messages
  • Third Party Integration
  • Transfers / Routing
  • Two-Way Audio & Video
  • Video Chat
  • White Label Branding

Vorteile

  • From the Crisp dashboard, your teams can respond to all your customers' requests by centralizing Live Chat, emails, Facebook Messenger, Twitter, Line and Telegram, as well as SMS. 💥

  • From Crisp, you can offer 24/7 customer support using Crisp Chatbot. Build powerful scenarios for your live chat, Twitter DM, Facebook Messenger, SMS or Telegram.

  • Crisp Analytics lets you understand how you customer support experience is going through dedicated tabs that focus on messagings, contacts, ratings, helpdesk and status page.

  • Crisp offers a marketing automation solution that allows you to automatically retarget leads and customers. In addition, you can customize messages with the data in Crisp. 🤖

  • Crisp removes time zones by allowing companies to continue to generate leads even when teams are not available. With Crisp, you put lead generation on autopilot. ⚡️

  • Crisp offers many customer relationship automation solutions so that even the smallest companies can offer first-class customer service. 💯

  • Crisp helps reduce the number of customer support queries by setting up a help desk that allows users to find the answer to their questions on their own. 📚

  • With many integrations, companies can easily install Crisp while still using the solutions you prefer. We offer integrations for Zapier, Hubspot, Salesforce, Pipedrive or WHMCS as well as Wordpress and Shopify for example. ⛽️

  • Crisp Häufig gestellte Fragen

    Weiter unter folgen häufig gestellte Fragen über Crisp.

    F. Welche Preispläne bietet Crisp an?

    Crisp bietet folgende Kostenpläne an:

    Beginnt ab: 25,00 $/Monat

    Preismodell: Kostenlos, Abonnement

    Kostenlose Testversion: Verfügbar

    Free: 2 agents included

    Pro: €25/month, per team

    Unlimited: €95/month, per team

    F. Was sind die Hauptfunktionen von Crisp?

    Crisp bietet die folgenden Funktionen:

    • @mentions
    • Agent Scheduling
    • Call Me Option
    • Campaign Segmentation
    • Co-Browsing
    • Customizable Branding
    • File Transfer
    • Geo Targeting
    • Geotargeting
    • Inbox Management
    • Instant Messaging
    • Knowledge Database
    • Live Chat
    • Mobile Integration
    • Offline Form
    • Persistent Chat
    • Proactive Invitations
    • Request Routing
    • Shortcut Messages
    • Third Party Integration
    • Transfers / Routing
    • Two-Way Audio & Video
    • Video Chat
    • White Label Branding

    F. Wer sind die typischen Nutzer von Crisp?

    Crisp hat die folgenden typischen Kunden:

    Freie Mitarbeiter, Mittlere Unternehmen, Kleine Unternehmen

    F: Welche Sprachen werden von Crisp unterstützt?

    Crisp unterstützt die folgenden Sprachen:

    Chinesisch (vereinfacht), Niederländisch, Englisch, Finnisch, Französisch, Deutsch, Japanisch, Portugiesisch, Russisch, Spanisch

    F. Welche Preispläne bietet Crisp an?

    Crisp hat folgende Preismodelle:

    Kostenlos, Abonnement

    F. Unterstützt Crisp mobile Geräte?

    Crisp unterstützt die folgenden Geräte:

    Android, iPhone, iPad

    F. Mit welchen anderen Applikationen integriert Crisp?

    Crisp kann in folgende Anwendungen integriert werden:

    ActiveDEMAND, Airim, Better Proposals, Contractbook, Jamespot, LiveSession, PieSync, QuickMail.io, Rippling, Zendesk

    F. Welche Varianten der Kundenbetreuung bietet Crisp an?

    Crisp bietet folgende Optionen für Kundensupport:

    Häufig gestellte Fragen, Wissensdatenbank, Online-Support, Telefon-Support, Video-Anleitungen