Homecare Homebase

2,7 (48)
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Cloudbasierte Software für häusliche Pflege und Hospize

Über Homecare Homebase

Homecare Homebase ist eine integrierte, cloudbasierte Software für häusliche Pflege und Hospize, mit der Einrichtungen jeder Größe die Terminplanung, Abrechnung und Dokumentation sowie eine automatisierte Workflow- und CMS-Compliance online verwalten können. Homecare Homebase basiert auf der Cloud und stellt sicher, dass alle Nutzer schnell auf die aktuellsten Daten zugreifen können. Sensible Patientendaten werden sicher in der Hosting-Einrichtung von Homecare Homebase gespeichert.

Mithilfe automatisierter Planungstools können Nutzer Mitarbeitereinsatzpläne und Patientenbesuche online verwalten. Die Planungsfunktionen von Homecare Homebase ermöglichen es den Nutzern, je nach Geografie, Präferenz des behandelnden Arztes oder Art der erforderlichen Behandlung geeignetes Klinkpersonal für die Patienten zu finden. Das Außendienstpersonal kann tägliche, wöchentliche oder monatliche Zeitpläne einsehen und genehmigen sowie Änderungen von der gleichen zentralen Plattform aus anfordern.

Abrechnungs- und Cashflow-Funktionen helfen bei der Rationalisierung von Zahlungen und Erstattungen, während automatisierte Workflow-Funktionen die Produktivität und Verantwortlichkeit der Nutzer mit Funktionen wie konformer Überweisungsformulare verbessern. Mit der Dokumentenmanagementtechnologie können Nutzer Dokumentationen erstellen und verwalten, darunter ICG-/Wundpflegeprotokolle, OAT-Berichte, Therapieziele, Neubewertungen, Fortschrittsberichte und mehr. Häufige Aktualisierungen und Online-Schulungen stellen sicher, dass die Nutzer mit den Vorschriften für Gesundheitseinrichtungen und Hospize konform sind.


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Homecare Homebase

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Startpreis

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Kostenlose Version
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Kostenlose Version
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Funktionen

57
35

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Bedienkomfort

2,5 (48)
4,0 (366)

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2,8 (48)
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Nutzerbewertungen

Gesamtbewertung

2,7 /5
(48)
Preis-Leistungs-Verhältnis
2,8/5
Funktionen
2,8/5
Bedienkomfort
2,5/5
Kundenbetreuung
2,8/5

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Zeigt 5 von 48 Bewertungen
AMY
Gesamtbewertung
  • Branche: Krankenhausversorgung & Gesundheitswesen
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Weiterempfehlungsquote 10.0 /10

Excellent

Bewertet am 2.12.2020

I love this software...I've used brightree/Matrixcare also in another position and HC/HB is sooo...

I love this software...I've used brightree/Matrixcare also in another position and HC/HB is sooo much better! Easy to navigate. All your info is readily available from main screen. Adaptable by admin. Cant praise it enough!

Vorteile

Ease if use/user friendly. Information readily available and easy to find. Well organized

Nachteile

Some issues with glitches, like not syncing sometimes. Supply list can be confusing. Confusing to update/change plan of care. Difficulty updating aide care plan (I can change it but it doesnt "stick") but i probably just need to read up on how to do that correctly. So much good about everything else, these are minor.

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Krankenhausversorgung & Gesundheitswesen
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Top billing software but has some downfalls....

Bewertet am 19.9.2018

Vorteile

They have been great to add programs to the software so that we can keep everything in house. We have multiple lines of business and in that respect they are very accommodating. We have been with them for years so most of our staff is familiar with the software and how it operates.

Nachteile

It can become super costly. They charge enormous amounts for each add-on you purchase. Also, customer service has always and still is very slow to respond at times. There are times we will wait 2-3 days for a response to what seems like a simple fix. Also not fond of a lot of the updates they do (which is often) They seem to change the look and feel of the site far too much.

Stacy
Gesamtbewertung
  • Branche: Krankenhausversorgung & Gesundheitswesen
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort

The Ripple Effect

Bewertet am 17.11.2018

In my opinion, as the biller I saw that this software caused this company to lose a lot of money.

In my opinion, as the biller I saw that this software caused this company to lose a lot of money.

Vorteile

Having used a handful of different software programs in the healthcare field I found using this particular one taught me to appreciate the others in a big way.

Nachteile

This software is marketed as a “workflow” driven program that is supposed to seamlessly keep users on top of tasks to insure the ball keeps rolling without interruption. The workflow is from referral stage (accepted or not), to insurance verification (which should be done first), to scheduling start of care visit and so on. Each step has several “workflow” sections that need to be cleared. These workflow items can only be cleared from the “workflow” section of the software. In other words, it cannot be cleared simply by doing the task from other sections of the software or the patients chart.
Insurance authorizations are tricky. A SOC visit cannot be scheduled without an authorization being entered, even for Medicare payors which do not require an auth. Authorizations require a "bypass" to be entered first which is only a partial auth allowing a scheduler to only plot a few visits, explained to employees that it forces auths be requested and followed up on so that the remaining visits can be scheduled. However this wasn't the case, as a turnover in employees occurred repeatedly, orders weren’t being approved in a timely manner so new employees were told to add to these bypasses to be able to schedule further visits. If bypass extensions weren’t entered, visits were not scheduled in a timely manner and ordered frequency was not honored and in the end MANY missed visits had to be entered, which happened frequently. Auth requests fell behind as well because orders hadn’t been approved and not all Ins companies allow back dating of auth requests which costed this company dearly. Also the auth workflow has many sections, Enter initial auth bypass, Request initial auth, Follow up on auth request, Enter auth upon approval, all for each patient and each auth..so much reworking on the same subject, a huge time waster and messy. Each workflow item requires coordination note to be entered (more to weed through when searching notes).
To explain untimely verbal order approval, they understandably need to be approved as do many other things, usually by the Director of Nursing. As the DON rules many facets of this kind of business, her “workflow” is overwhelming, as is every assigned workflow item with this program, hence the turnover. Every employee has an overwhelming workflow that drives them to seek other employment. I saw 3 DON’s come and go in the few short months I was with this company. This in my opinion is what causes a ripple effect. If only one user in this “workflow” process cannot keep up it will and does cause every step thereafter to be off because the task does not move to the next step until the one before is complete.
A couple of other things outside the workflow that cause issues: There is no visit management for looking into if visits were completed or not in the patient chart. Users have to exit the chart to go to the scheduling console that is many clicks and searches to get to. Actual visit notes are found in coordination notes that are mixed with all certification periods for that patient and there is no indication of what kind of visit it is, a follow up or oasis etc. This information is only available in the scheduler. All documents that are scanned into a patients chart are mixed as well with all cert periods so in turn users spend too much time weeding out, another big time waster. Also only one user can be in a patient chart at a time, very odd.

Sandra
Gesamtbewertung
  • Branche: Krankenhausversorgung & Gesundheitswesen
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 4.0 /10

Performed poorly.

Bewertet am 23.9.2022

I would describe my overall experience as a flop.
I would advise organizations to think carefully...

I would describe my overall experience as a flop.
I would advise organizations to think carefully before making a decision and at the least do not get locked into a contract with Homecare Homebase before having the oppurtunity to extensively test it.
I was tasked with selecting and deploying a new home health care solution and I personally chose Homecare Homebase.
Right away the poor layout caused time management to suffer.
Malfunctions started to disrupt our entire workflow. I waited days to hear back from support, something I don't like to experience. I don't believe the agents have the ability to provide any assistance.
Later on I found reviews of Homecare Homebase and almost every reviewer voiced the same complaints.

The importance of research and reviews is something I won't forget -- ever again.

Vorteile

- Manage multiple components of home health care.
- Billing features.
- Freedom to choose add-ons.
- Parent company established prior to 2000.
- Company is located in Kentucky, United States.

Nachteile

- Poor performance in all.
- Disruptive malfunctions.
- Missing features and poor feature quality.
- Time management suffers, efficiency and case load suffers.
- Workflow feature is locked into place.
- Impractical layout that's changed again and again. Senseless restrictions.
- Complaints were heard but were never addressed.
- Poor support.

In Betracht gezogene Alternativen

Alora Home Health und WellSky Personal Care

Warum Homecare Homebase gewählt wurde

Because my superiors asked me to find something new.

Gründe für den Wechsel zu Homecare Homebase

Because HCHB was located only an hour or two away and I felt that I could trust them.
Nancy
Gesamtbewertung
  • Branche: Krankenhausversorgung & Gesundheitswesen
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 0.0 /10

Field RN user

Bewertet am 17.12.2019

Poor so far

Poor so far

Vorteile

Can sync quickly. That's it.
Being able to use small device is kinda of nice .

Nachteile

From field staff point of view hchb is very poor program. Pathways do not reflect care provided. Waiting around for office staff to change codes, add visits, process work que is extremely slow. Buddy codes are a mess for large organization. We end up with visits on one nurse and buddy codes on another. Makes no sense that buddy codes can be moved separate from a visit.There are repetitive questions in some areas of assessment that are not needed nor appropriate. I spend more time "looking" at my phone during a visit than I do the patient. No ability to self schedule my case load.Writing exceptions all the time as to why i wasn't in home 30 minutes, when I actually was is annoying now. The system we have on scanning documents that MD have written by hand is not legible half the time so make figuring orders a concern. I'd rather go back to epic.

5 von 48 Bewertungen angezeigt Alle Bewertungen

Homecare Homebase Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über Homecare Homebase.

Homecare Homebase bietet folgende Kostenpläne an:

  • Ab: 1,00 $/einmalig
  • Gratis Testen: Nicht verfügbar

Homecare Homebase hat die folgenden typischen Kunden:

2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000

Homecare Homebase unterstützt die folgenden Sprachen:

Englisch

Homecare Homebase unterstützt die folgenden Geräte:

Android (mobil)

Wir haben keine Informationen darüber, welche Integrationen Homecare Homebase hat

Homecare Homebase bietet folgende Optionen für Kundensupport:

E-Mail/Helpdesk, FAQ/Forum, Wissensdatenbank, Telefon-Support, 24/7 Live-Support

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