Naverisk ist eine komplette RMM-Lösung (Remote Monitoring and Management) und Service-Desk-Lösung, die Managed-Service-Providern und IT-Profis robuste Technologieüberwachung, Management, Patching, Alarmierung, Skripterstellung und Automatisierung bietet.
Naverisk konzentriert sich auf das Geschäft mit Wartungstechnologie für Kunden und stellt den Benutzern die Überwachungs-, PSA-, Fernsteuerungs- und Geräteverwaltungstools einschließlich der Ticket- und Fakturierungsfunktionen in einer einzigen webbasierten Lösung zur Verfügung.
Benutzer können Ereignisprotokolle, CPU, RAM, Software, Hardware, Nutzung, Netzwerk, Drucker und mehr überwachen sowie hinter den Kulissen Geräte reparieren und Problembehandlungen durchführen, ohne Endbenutzer zu unterbrechen. Der Fernzugriff ermöglicht integrierte, sichere und mobilfreundliche Fernsteuerungstools, die von Splashtop betrieben werden.
We are able to manage a lot more customers' systems with a small team than we could before.
Naverisk has always felt like a tool designed by MSPs for MSPs, which is how it originated. It serves our needs very well in managing 800+ devices and the support guys are always very responsive and resolve issues quickly (very few of them to be honest, just the occasional bug found in a new release, which they acknowledge and deal with well). We run Naverisk on our own servers rather than the hosted option, which is easy to install and maintain. We had previous experience of another RMM product that moved to a cloud infrastructure and the performance suffered and we had security concerns. So we searched for a replacement we could operate ourselves, found Naverisk and immediately took to the product. One of the biggest likes is the speed of response when we send script packs to multiple devices and also the huge range of monitoring alerts we can create. This is now rounded off very nicely by the new features that can trigger a script to attempt to self-heal problems when an alert is received.
The remote control features have always felt a bit clunky with a heavy reliance on Java to open VNC or RDP channels. This has been improved quite a bit lately with the introduction of Splashtop but I still feel it could see a bit more polish for a seamless experience
Naverisk gives us more control, flexibility and functionality for the adequate price.
Easy to use RMM platform gives us flexibility and control over the customer issues and requests. Ability to remote in to a system using different methods provides robust redundancy and hope for the great outcome. Monitoring system at it best monitors every aspect of a computer or a sever hardware and software 24/7 providing efficient alerting and allowing us to present our self as a proactive team. With a great Antivirus that Naverisk is partnered to we can be sure that our customers's critical systems are secure and stable. Great script repository management allows us to automate almost all the aspects of our daily routine IT tasks and free more time for other tasks. Naverisk in house installation solution gives us assurance and control that we didn't have before. I'm glad that we can provide a feedback, submit feature requests and help develop the system in the way that technicians need.
Support responsiveness and ticketing system could be better, but looking back for a year and a half I can see how quickly Naverisk is developing and I'm sure they would gather all the feedback and fix those issue. Also the site itself could have a better and more modern design, but it isn't that important for day to day use.
I have used competing packages (ConnectWise, AutoTask, Level Platforms, etc, etc). They are often too bulky, some not intuitive, frequently very expensive.... this was much easier to implement, it is pretty stable and does not have a lot of overhead requirements. we were able to get up and going quickly and when we give customers access they are able to navigate the software without a huge amount of technical knowledge or a big learning curve.
simple, easy, straight forward, a nice collection of basic features all in a single interface that is easy to get up and going quickly. software is also affordable and the company is both easy to communicate with and work with when needed. it has become our staple everyday go-to software package. it keeps our team on track and communicating internally and with our customers.
all the basic features are there, but new feature development is slow. integration with other platforms and technologies is also lacking. luckily you can do most of what you need without having to speak to other programs, but true cross talk with other AV, Backup, Process Mgmt, Accounting and other platforms is limited.
Decreased time to resolve issues
The Naverisk RMM solution has transformed how we do business. It has enabled us to support significantly more endpoints and provide our customers with best in class service. Utilizing the Naverisk RMM to proactively monitor our clients system and create custom profiles for vertical and LOB applications we are now able to keep our clients up-time maximized and time to resolution for issues to a minimum. The Naverisk team has been very responsive to support requests and available for their "unlimited training" when we have a question. After using a number of other MSP RMM solutions we have found that Naverisk has been the best fit for us and our clients.
The road map for future releases has been somewhat unclear in the past however now that it has been bought back by the original developers we have seen better communications.
I've been using Naverisk since 2010, from the very first versions. It's was an amazing improve along those years and I am very confident to say that Naverisk hear what their customers have to say and align their development with the customers needs.
Flexible and customizable;
It fits to MSP and IT Departmanet
Full set of features that makes Naverisk an all-in-one plataform.
BI interface, that is a great advantage from other tools that I tested.
- Support is not in Portuguese :( (my native language)
- you must know what you're doing in the platform. it doesn't have any crystal ball inside (at least the current version)
We really appreciate the positive feedback Marcel, and thanks for taking the time to post this review. As one of our early adopters, it's always great to hear how we could make Naverisk even better. We'll have to submit your crystal ball feature as a request to our product team!
Weiter unter folgen häufig gestellte Fragen über Naverisk.
Naverisk bietet folgende Kostenpläne an:
Kostenlose Testversion: Verfügbar
Wir haben keine Informationen über die Funktionen von Naverisk
Naverisk hat die folgenden typischen Kunden:
Großunternehmen, Mittlere Unternehmen, Kleine Unternehmen
Naverisk unterstützt die folgenden Sprachen:
Naverisk hat folgende Preismodelle:
Wir haben keine Informationen darüber, welche Geräte Naverisk unterstützt
Naverisk kann in folgende Anwendungen integriert werden:
Autotask, Autotask, ConnectWise Control, ConnectWise Manage, QuickBooks, Splashtop Business Access, TeamViewer, Xero, Zendesk, e-automate
Naverisk bietet folgende Optionen für Kundensupport:
Häufig gestellte Fragen, Forum, Wissensdatenbank, Online-Support, Telefon-Support, Video-Anleitungen