SecureLink

Über SecureLink
SecureLink ist eine Privileged-Access-Management-Lösung für Technologieunternehmen und Anbieter. Sie bietet Funktionen wie rollenbasierte Berechtigungen, Prüfprotokolle, Compliance-Management, Selbstregistrierung, Desktop-Freigabe, Remote Support, Dateiübertragung und mehr. Die Lösung ermöglicht es Unternehmensorganisationen, die Sicherheit ihrer Netzwerke zu gewährleisten sowie Dritte zu identifizieren, zu prüfen und zu kontrollieren.
SecureLink for Enterprises ermöglicht es Nutzern, Multi-Faktor-Authentifizierung einzurichten, automatisch erzwungene Berechtigungen mit möglichst geringen Rechten hinzuzufügen, IT-Sicherheits-Audit-Berichte zu verwalten, Aktivitäten in Echtzeit zu überwachen und vieles mehr. Anbieter können Zugriffsberechtigungen von Administrationspersonal erhalten und sich selbst über ein Self-Service-Tool zur Autorisierung registrieren. Die SecureLink-Plattform ermöglicht es Unternehmen auch, Anmeldeinformationen zu speichern und Mitarbeitenden Remote Support zu bieten.
SecureLink for Vendors ermöglicht es Technologieanbietern, Zugriffsmethoden für mehrere Kunden zu standardisieren und Remote Support bereitzustellen. Die Plattform erlaubt Anbietern, von ihrer Kundschaft Zugriff anzufordern, und bietet ein umfassendes Audit-Protokoll, damit die Kundschaft Einblick darüber erhält, worauf zugegriffen wird und warum.
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Nutzerbewertungen
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Andere Softwarekäufer brauchen deine Hilfe! Produktbewertungen helfen uns allen, die richtigen Entscheidungen zu treffen.
- Branche: Computer-Software
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 7.0 /10
Great people, Great product.
Bewertet am 5.4.2018
An easy way to setup remote access for customers that do not have a preferred method - works...
An easy way to setup remote access for customers that do not have a preferred method - works especially well with my smaller clients who own their own pharmacy. I like that Securelink is familiar with healthcare and HIPAA requirements.
Vorteile
Consistency - If customers will adopt it we have a single way to access remote systems.
Web based, quick connect is good for immediate connections.
Nachteile
Price is a bit high compared to other services. There are some strange errors / quirks that I have reported. Support has worked with me to resolve but ultimately I do not have time to assist in the resolution. Hard to believe I am the only one experiencing a specific error.
- Branche: Computer-Software
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Good product in need of a few additional features to turn it into a powerful customer support...
Bewertet am 30.3.2021
I like the high level of security that is available with regard to customer credentials. BUt.. it...
I like the high level of security that is available with regard to customer credentials. BUt.. it is possible to configure simply as a VPN replacement without holding credentials in the agent - relying on users to use MS remote desktop to access additional servers (for example) within a customer network (thereby requiring users to access customer credentials). Securelink is good, but it is possible to deploy sub-optimally - and miss the point of keeping credentials out of the hands of users.
Vorteile
It's excellent for providing access to customer systems while keeping their credentials secure
Nachteile
There are often items of data or notes that need to be made about customer systems that other members of the team need to know when accessing the system. The password for the SQL database, the reboot sequence, the location of backup files - for example(s). This information needs to be at your fingertips when accessing a customer system, kept securely, and easily updated/added-to by colleagues. Holding this additional data in Securelink so that it is readily accessible when accessing a customer system would be really helpful.
Antwort von SecureLink
Ian, thanks for your feedback, we rely on these candid responses to improve customer experience and to build a better product. We are glad to hear that you have had a positive experience with SecureLink and it's ability to get you securely connected to your customers.
We currently support the open-text notes and pre-connection notes for both Gatekeepers and Customers. This could assist you and other reps by giving you additional contextual information about your customers and their systems.
Please send us an email at product@securelink.com if you would like to set up some time to go over your feedback about the product.
- Branche: Computer-Software
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 6.0 /10
User Experience
Bewertet am 30.3.2021
We are a software company that uses it to support our customers.
We are a software company that uses it to support our customers.
Vorteile
The portal making customers easy to find is a wonderful feature.
Nachteile
The most frustrating part is that copy/paste works sometimes and other times it will not work at all. Next in line is the fact that you are disconnected when your network connection changes. For example connecting to VPN versus being connected over the internet disconnects all sessions. Internet connectivity is much faster and a better remote experience but some necessary resources require VPN access.
Antwort von SecureLink
Daniel, thanks for your feedback, we rely on these candid responses to improve customer experience and to build a better product.
I'm sorry to hear you are having trouble with connection stability and consistency. I would be happy to talk further about your issue as well as discuss the situation in which this is typically occurring.
Please send us an email at product@securelink.com if you would like to set up some time to go over your feedback about the product.
- Branche: Computer-Software
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
SecureLink is great as a VPN for tech support
Bewertet am 30.3.2021
Using multiple VPN's for my job, I find that SecureLink is the easiest to use with the least...
Using multiple VPN's for my job, I find that SecureLink is the easiest to use with the least amount of issues. End user can customize it to allow access only to specific servers and can control turning it on/off to specific times or for specific procedures to turn on (has message that pops up to say personalized entry message)
Vorteile
It allowed very easy access to remote servers (fully controlled by end user for access).
If it goes down , the customer support gets it running very quickly.
Nachteile
It could only have 2 users on a platform at a time (not the best for multi server unless they use a Nexus)
Cannot delete old Gatekeepers only deactivate (one of the clients has over 50 gatekeepers that we have to sort through.
Antwort von SecureLink
Alan, thanks for your feedback, we rely on these candid responses to improve customer experience and to build a better product. We are glad to hear that you have had an overall positive experience with SecureLink and our customer support team.
Currently in the UI users do have the ability to delete Gatekeepers, this is something that may have to be handled by your SecureLink administrator. I appreciate your feedback around having multiple users on a single platform and will make sure we open a ticket internally around that feature.
Please send us an email at product@securelink.com if you would like to set up some time to go over your feedback about the product.
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 5.001–10.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Thoughts on Securelink
Bewertet am 30.3.2021
SecureLink provides our vendors an excellent method of connecting to our infrastructure. Auditing...
SecureLink provides our vendors an excellent method of connecting to our infrastructure. Auditing with video is top notch. Support isproactive and wil work with you to resolve even complex/unusual problems
Vorteile
Learning curve is moderately steep, but once learned integration with the business is very easy. Support is fantastic
Nachteile
Reporting features are virtually non existant. Basic reports are available but the most important reports (such as a list of when vendors last logged in - important so you can keep costs down) do not exist. Analytics are not available. Also many of the great features are not documented anywhere
Antwort von SecureLink
Don, thanks for your feedback, we rely on these candid responses to improve customer experience and to build a better product. We are glad to hear that you have had a positive experience with SecureLink and
especially with our support team.
We have recently released an improved reporting module for the product. These features include report scheduling,filtering, exporting, as well as several new standard reports available to run.
Please send us an email at product@securelink.com if you would like to set up some time to go over your feedback about the product.
SecureLink Häufig gestellte Fragen
Weiter unter folgen häufig gestellte Fragen über SecureLink.F. Wer sind die typischen Nutzer von SecureLink?
SecureLink hat die folgenden typischen Kunden:
51–200, 201–500, 501–1.000, 1.001–5.000
F: Welche Sprachen werden von SecureLink unterstützt?
SecureLink unterstützt die folgenden Sprachen:
Englisch
F. Unterstützt SecureLink mobile Geräte?
SecureLink unterstützt die folgenden Geräte:
Android (mobil), iPhone (mobil), iPad (mobil)
F. Mit welchen anderen Applikationen integriert SecureLink?
SecureLink kann in folgende Anwendungen integriert werden:
BeyondTrust Remote Support, CyberArk Privileged Access Management Solutions, Duo Security, OneLogin, Salesforce Sales Cloud
F. Welche Varianten der Kundenbetreuung bietet SecureLink an?
SecureLink bietet folgende Optionen für Kundensupport:
E-Mail/Helpdesk, FAQ/Forum, Wissensdatenbank, Telefon-Support, 24/7 Live-Support, Chat
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