Newbook
Über Newbook
NewBook ist eine Immobilienverwaltungslösung und eine universelle Buchungsmaschine für Immobilienvermietungen aller Art, einschließlich Hotels, Resorts, Apartments, Ferienparks und Jachthäfen. Mit NewBook können Unternehmen Reservierungen und Stornierungen verwalten, sich mit Dritten in Verbindung setzen, Echtzeitdaten überwachen und zusätzliche Umsatzmöglichkeiten fördern.
Die universelle Buchungs-Engine von NewBook ermöglicht es Unternehmen, alle Reservierungen über ein zentrales Online-Portal zu verwalten. Nutzer können Online-Zahlungen akzeptieren, abgebrochene Buchungen verfolgen und flexible Tarife gemäß der Kundennachfrage festlegen. Unternehmen können gezielte Marketingkampagnen erstellen, um Upselling für Aktivitäten und Extras zu erzielen und mit Gästen per E-Mail und SMS zu kommunizieren. Nutzer können die Buchungs-Engine von NewBook direkt in ihre Unternehmenswebsite integrieren, wodurch sie den Reservierungsprozess für Kunden beschleunigen.
Mit den Property-Management-Funktionen von NewBook können Unternehmen Unterkünfte und Termine verwalten sowie Stornierungsversicherungs- und Zahlungspläne direkt über ihre Website bereitstellen. Unternehmen können NewBook verwenden, um eine personalisierte Rezeption zu erstellen, die Ziele und Statistiken anzeigt und sogar an das Branding des Unternehmens angepasst werden kann.
NewBook bietet Nutzern außerdem integrierte CRM-Tools (Customer-Relationship-Management), mit denen Unternehmen ihre Kontakte verwalten und Conversions steigern können. Mit NewBook können Unternehmen automatische Erinnerungen für Lead-Follow-ups festlegen, abrechnungsfähige Stunden verfolgen sowie elektronische Signaturen senden und speichern. NewBook bietet auch automatisierte Umfragen und Leistungsberichte mit Echtzeitdaten.
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Nutzerbewertungen
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Andere Softwarekäufer brauchen deine Hilfe! Produktbewertungen helfen uns allen, die richtigen Entscheidungen zu treffen.
- Branche: Gastgewerbe
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
Amazing!
Bewertet am 15.11.2017
Vorteile
A very easy to use system that was very easy to implement and is great value for money. I love the fact that there are always updates, which means that Newbook are always ahead of the game when it comes to features.
The support team are very friendly and know their stuff and the Wiki and support request features are all great. My favourite features that other systems do not offer is the read receipt of emails sent through the system and the feature suggestions. Once up and running, the direct connection with Airbnb will be
Nachteile
Direct connections are that are offered are very Australian based and do not fit into the London Hotel & Apartment sector.
Antwort von Newbook
Hi Jermaine,
Thank you for your recent review of NewBook. We are happy to see everything is going well! We have added some global integrations this year and are always looking to add more. If there are any in particular that you¿re looking for, feel free to add a feature suggestion so others can vote and the team can review your requests.
Best Regards,
The NewBook Team
- Branche: Immobilien
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Ultimate Support, Listening Development Team, Endless Features and Flexibility
Bewertet am 27.7.2022
Nothing short of amazing. Everything from onboarding to now has been brilliant. Free training and...
Nothing short of amazing. Everything from onboarding to now has been brilliant. Free training and workshops, a wealth of knowledge and a team that makes you feel like you are one of them.
Vorteile
Everything. From the moment you see the log in screen in the morning you smile. The support are amazing and will always assist you. The features and customisation will allow you to find a way to make it work how you want it to work.
Nachteile
There are no downsides to NewBook. If you find anything that you think is missing they generally have a way around it or 100 other features that make up for it. No system can be 100% perfect for everyone, but this one is so close you can't measure the gap.
In Betracht gezogene Alternativen
GuestyWarum Newbook gewählt wurde
The support provided from the previous product was shocking and they charged for it too. Always made it feel like it was our fault when their product was unreliable.Gründe für den Wechsel zu Newbook
Newbook seemed more established, more features, more professional, priced well and we were able to do testing so we knew it was right for us. Their support knew what they were talking about which was a massive bonus. I still speak to the sales manager all these years down the track and they still are as helpful as ever.Antwort von Newbook
Hi James,
Thank you for leaving such an incredible review and sharing your experience with NewBook. It's been so wonderful to see your operational improvements since implementing NewBook.
Thanks for being a valued member of the NewBook family!
Kind Regards,
The NewBook Team.
- Branche: Gastgewerbe
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
NOT user friendly
Bewertet am 11.7.2024
The mandatory trainings were nothing but listening to somebody talk through the system. There was...
The mandatory trainings were nothing but listening to somebody talk through the system. There was no hands on interactive training or training that actually pertained to the systems we needed to utilize. Any question during the training was met with unfriendly and curt response. The system itself is beyond unfriendly to use. Airbnb app or a spreadsheet is much easier to maneuver. We would highly recommend looking for another booking platform besides Newbook.
Vorteile
The calendar interface with the guest is ok
Nachteile
The experience with Newbook was very frustrating. We were never able to get the program to work with our hybrid business model of private/public reservations, despite being promised it would. After many many hours of training, emails, and customer service calls we decided to cancel the subscription and then continued to receive billings.
Antwort von Newbook
Hi Tiffany, Thank you for your review. This isn’t the usual feedback we hear from our customers, so we're sorry to hear about your experience with Newbook. We understand Customer Success has been actively collaborating with you to offer personalized training and assistance, so we will share this feedback with our team.
- Branche: Gastgewerbe
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Weiterempfehlungsquote 10.0 /10
We happily became totally captive !
Bewertet am 13.6.2022
Newbook has become a part of our daily life. The customer support is quick and efficient; they...
Newbook has become a part of our daily life. The customer support is quick and efficient; they consider our feedback and release new features accordingly. We could not see ourselves managing a camp ground without this software. Everything is done through newbook from making reservations to communication between the different teams for housekeeping and maintenance tasks. This has allowed us to improve our own customers experience dramatically !
Vorteile
We started using newbook for the reservations management, which is awesome. We now see ourselves using and appreciating a lot more features like the reports and contact management with customers.
We have saved thousands of dollars thanks to the follow up reports and tools !
Nachteile
Sometimes it takes a bit of time (a few months) before features are perfected. However this is normal when you do "trial and error" instead of waiting for features to be perfect and then never release them !
The pricing might seem a bit high at first, but they can afford to do this as they are the most user friendly software in their category !
In Betracht gezogene Alternativen
RMS CloudGründe für den Wechsel zu Newbook
When comparing (and asking friends who were using either one of the 2 or that had used both) we realised Newbook was drastically more user friendly and that the customer support was much better.Antwort von Newbook
Hi Matilda,
Thanks for sharing your experience with NewBook. It's great to hear that you're continuing to use more features that have helped you streamline your reporting and reduce expenses!
We appreciate your support, and thank you for being part of the NewBook family!
Kind Regards,
The NewBook Team
- Branche: Gastgewerbe
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Newbook is our doorway to the world.
Bewertet am 26.2.2022
Newbook educates us to adapt or die, a critical aspect of any successful business. We are a very...
Newbook educates us to adapt or die, a critical aspect of any successful business. We are a very small, family owned property and our Guests feedback proves that we show professionalism that is above their expectations. Most of this is due to Newbook features that we use to connect and assist our Guests from the booking confirmation to the thank you sms text upon departure, and the remainder is our high standards and friendly customer service.
Vorteile
Newbook offers peace of mind reliability, as this cloud based PMS has only gone offline once during the 8 or 9 years that we have been using it. We love the flexibility of chosing the features you wish to use, and also that the company is constantly researching & trialing new technologies to stay ahead of emerging trends. This offers small business owners the capacity to compete alongside the big corporate identities that have the dollars to invest heavily in this field.
Nachteile
The training videos that are now provided have addressed the only downside to such an extensive system. In the past, searching for help to complete a task that has not been required for some length of time, has proven challenging. Newbook can do so many things that it is sometimes hard to remember how to do it! Please keep the training videos coming as they are a great resource to use rather than calling the customer help line.
Antwort von Newbook
Hi Sandi Kate,
Thanks for leaving NewBook a 10/10 review. It's great to hear that the reliability and flexibility of the system allow you to create memorable experiences for your guests. You can expect even more innovative features & technology in the future.
Thank you for your ongoing support!
Kind Regards,
The NewBook Team
Newbook Häufig gestellte Fragen
Weiter unter folgen häufig gestellte Fragen über Newbook.F. Welche Preispläne bietet Newbook an?
Newbook bietet folgende Kostenpläne an:
- Ab: 150,00 $/Monat
- Preismodell: Kostenlose Version, Abonnement
- Gratis Testen: Nicht verfügbar
F. Wer sind die typischen Nutzer von Newbook?
Newbook hat die folgenden typischen Kunden:
Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000
F: Welche Sprachen werden von Newbook unterstützt?
Newbook unterstützt die folgenden Sprachen:
Chinesisch, Englisch, Koreanisch, Russisch
F. Unterstützt Newbook mobile Geräte?
Newbook unterstützt die folgenden Geräte:
Android (mobil), iPhone (mobil), iPad (mobil)
F. Mit welchen anderen Applikationen integriert Newbook?
Newbook kann in folgende Anwendungen integriert werden:
3CX, Act-On, Attache, Bepoz, Calumo, Clover, CustomerGauge, Google Analytics 360, MYOB Acumatica, MYOB Business, Mailchimp, Meta for Business, PayPal, PriceLabs, Properly, Qlik Sense, Reckon One, Sage Accounting, Slack, Stripe, Xero, authorize.net
F. Welche Varianten der Kundenbetreuung bietet Newbook an?
Newbook bietet folgende Optionen für Kundensupport:
E-Mail/Helpdesk, FAQ/Forum, Wissensdatenbank, Telefon-Support, 24/7 Live-Support
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