Workshop Software

The fields available to record details regarding vehicle details, vehicle logs are excellent, user friendly
Very happy with the software and the updates that are always happening to improve the software. Different from using accounting based software

Very user friendly , nice clean look with very little clutter. They're always adding improvements and are open to suggestions. Having experienced hard drive failure, it's great to know all the information is cloud based so no more worrying about back ups etc. Plus you can access the program from anywhere in the world so it's easy to monitor things while you're away. The loan car option is an easy way to keep tabs on who and when your car was loaned out, for when the dreaded photo turns up in the mail.

There really is nothing to pick on. The only hurdle is getting to know your way around the program but the more you use it the easier it is. Not every feature will be relevant to every user but it's good to have options.

Very user friendly for invoicing & general workshop management
& Staff have always been friendly.

MYOB integration - has some issues (mainly balancing with w/shop). Cust credits go to Trade creditors & we have to do journals? Support calls on this have been unanswered on occassion.
Reporting could be more specific, some don't have dates on them & we would like outstanding cust /suppliers balances with 30/60/90 days etc, we were unable to workout our top 20 customers etc for marketing purposes etc. Have made a few suggestions in previous support emails, but had no update.
Probably need a better setup training system from the start rather than relying on youtube help solely.
No Date/range on outstanding customer balances report . When balancing with MYOB I usually need to go back & get the outstanding balances - but i cant in workshop once the new month begins?.
Begin & end date on some reports month-date-year? US style (EG; Sales By payment method report) not a big deal but could be consistent across all reports.
Would love an Aged Trial Balance for Debtors/creditors 30/60/90 days ). It allows us to see what is owed to us or by us at a glance at any given time.
Supplier Balance Report - is it possible to have a date range (easier to check off with each suppliers statements at the end of month) & total balance (to include all credits) for that date range?
If credits arent allocated to an invoice, on the various reports (except cust outstanding balances) they dont show up in the overall balances.
No report on a make/model of a vehicle.

ease of finding products, search function is amazing

the fact that when you create a new product, when it goes across to myob, it does not take the description, therefore you have to do into myob and copy and paste description on every product you create.

1/ very relevant updates
2/ easy to use
3/ friendly help staff
4/ company listens to the customers wants and updates as needed.
5/ price doesnt change
-can access info anywhere in world(i wish reporting was better with that though)

1/ reporting features are not good enough(needs to be specific)
2/ inspections should be printed on to one sheet, not multiple sheets.
3/ workshop software servers seem to slow down everyday around 3-5pm
4/ have to constantly clear chrome history when program has problems
5/ cant search for specific customer/ report info.
6/ if internet goes down, no way to use system from desktop
7/ cant customize jobsheets and invoices to suit our own systems, so they almost cant be used efficiently in our workshop.
8/ needs more integrations for nz based parts suppliers.(BNT, PARTMASTER) (repco not a trade orientated store in nz).