roomMaster

Cloud- oder On-Premise-Hotelverwaltung.

4,3 /5 (51 Bewertungen) Eine Bewertung schreiben

roomMaster Übersicht

Was ist roomMaster?

roomMaster ist eine All-in-One-Hotel-Property-Management-Software (PMS) für Hotels aller Größen, mit Front-Desk-Management, Reservierungsmanagement und Gastprofilen. roomMaster eignet sich für unabhängige Boutiquen, Resorts, Business-Hotels oder Hotelketten. Es verfügt über die Tools, die zur Verwaltung der alltäglichen Aufgaben in einem Hotel erforderlich sind, und stellt ein verbessertes Erlebnis für die Gäste bereit.

Um Unternehmen bei der Verwaltung ihrer Gäste zu unterstützen, bietet roomMaster eine Rezeptionsfunktion, mit der du u. a. von einem Bildschirm aus Reservierungen anzeigen und verwalten, Gäste ein- und auschecken, Walk-Ins abwickeln, die Zimmerreinigung verwalten und auf die Gästedatenbank zugreifen kannst. Bei Walk-In-Gästen können Mitarbeiter an der Rezeption die Verfügbarkeit und Preise nach Zimmertyp oder Zimmernummer einsehen und die Buchung innerhalb von roomMaster bestätigen. Allen Gästen wird automatisch ein Gastprofil zugewiesen, das Daten wie Kontaktdaten, Buchungen und detaillierte Aufenthaltsverläufe enthält. So können die Mitarbeiter eine personalisierte Erfahrung basierend auf den Vorlieben der Gäste anbieten.

Buchungen können innerhalb von roomMaster mit einem Verfügbarkeitsindikator und Belegungsvorhersagen verwaltet werden. Durch die Integration mit anderen Anwendungen können Buchungsdaten automatisch plattformübergreifend synchronisiert werden. roomMaster kann auch direkt mit Buchungsseiten von Drittanbietern wie Expedia und Booking.com verbunden werden, um Gebühren von Drittanbietern zu umgehen. roomMaster ermöglicht die Erstellung von benutzerdefinierten HTML-E-Mails zur Bestätigung, vor der Ankunft und nach dem Abflug, und Room Ready-Benachrichtigungen können eingerichtet werden, um die Gäste darüber zu informieren, wenn ihr Zimmer zum Einchecken bereit ist.

roomMaster Übersicht

Kosten

Beginnt ab
195,00 $/Monat

Preisoptionen

Gratis Testen
Abonnement
Preis-Leistungs-Verhältnis

roomMaster Funktionen

Geräte
Unternehmensgröße
K M G
Märkte
Vereinigte Staaten von Amerika, Kanada, Vereinigtes Königreich, Australien, Deutschland, Mexiko
Unterstützte Sprachen
Englisch

Medien

The calendar view provides an overview of availability by room type and price
From the main screen users can enter shortcuts to quickly carry out common commands
View daily arrivals and departures to prepare for check-in and check-out
Use the drag and drop interface to edit room bookings
Guest profiles are automatically created for each client with contact information, preferences, booking history, and more
Manage reservation from any source including direct bookings and group blocks for OTA/GDS providers
Videos zu roomMaster roomMaster Screenshot: The calendar view provides an overview of availability by room type and price roomMaster Screenshot: From the main screen users can enter shortcuts to quickly carry out common commands roomMaster Screenshot: View daily arrivals and departures to prepare for check-in and check-out roomMaster Screenshot: Use the drag and drop interface to edit room bookings roomMaster Screenshot: Guest profiles are automatically created for each client with contact information, preferences, booking history, and more roomMaster Screenshot: Manage reservation from any source including direct bookings and group blocks for OTA/GDS providers

roomMaster Bewertungen

roomMaster Bewertungen

Gesamtbewertung
4,3
/
5
Ausgezeichnet
31

Sehr gut
11

Durchschnitt
5

Gering
4

Schlecht
0

Preis-Leistungs-Verhältnis
3,9
Funktionen
4,1
Bedienkomfort
4,2
Kundenbetreuung
4,1
82% haben diese Anwendung empfohlen
Michael L.

Great Hotel Software for 60 room property

Very happy, software is reliable, has never crashed , very stable


Mit Google übersetzen
William D.

Expensive customer support and hardware costs. We then had to pay to get our database.

We tried to upgrade the software to their newer cloud-based software. We specifically had to change software because their website booking module we used on our own website (we owned the software) was no longer being supported/continued. We had to either upgrade to their web-based system or upgrade the software entirely to their new in house (server) platform with a lot of new hardware needed. We did not want to pay a large upfront amount of money and then not be happy with the system. We would then be stuck with the extra hardware and software and we were increasingly not happy with the customer service. They had a yearly contract for the customer service with a specific amount of calls for a set price. If you needed them more then you had to pay per instance called. The cost was not far off from paying for a web-based system with unlimited service calls (WebRezPro) that we found and ultimately went ahead implementing.


Mit Google übersetzen
Chris W.

Not designed with the end user in mind


Mit Google übersetzen
Marlon N.

The MOST COMPLET, feaure rich, yet so user-friendly PMS

RoomMaster is a feature rich easy to use PMS. It has its own booking engine, iQ-WebBook, which is very easy to use and helps increase direct bookings. AddOns are automatically entered in the client's reservation, which is wonderful! The booking engine can also be setup to automatically charge credit card deposits through Shift4 payment processor; which are also entered into the reservation! This system also has a pace booking report which provides booking trends to plan your pricing strategy! Overall I am so pleased and amazed by RoomMaster and its features! Would to change it for another!!


Mit Google übersetzen
Jonathan P.

Solid, user-friendly PMS

I'm happy with roomMaster. We have it in 6 of our hotels and will continue looking to it for future hotels we acquire. Thank you!


Mit Google übersetzen
Michael L.
Branche: Gastgewerbe
Untern. Größe: 51-200 Mitarbeiter
Übersetzen auf: Deutsch
Übersetzen auf: Deutsch

Great Hotel Software for 60 room property

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 31.10.2018
Quelle der Bewertung: Capterra

Very happy, software is reliable, has never crashed , very stable

Vorteile

I have used Room master for over 18 years . it is very user friendly, easy to use, the changes and upgrades to new features happen regularly.

Nachteile

There is really nothing i dont like, there are forumsd to provide feedback and it gets taken on board

Übersetzen auf: Deutsch

Antwort von InnQuest Software

Michael,

Thank you so much for taking the time to write this review. Your comments and feedback are appreciated.

Looking forward to the next 18 years of the relationship!

Kent H.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

William D.
Branche: Gastgewerbe
Untern. Größe: 11-50 Mitarbeiter
Übersetzen auf: Deutsch
Übersetzen auf: Deutsch

Expensive customer support and hardware costs. We then had to pay to get our database.

Weitere für Mehr als 2 Jahre genutzt
Bewertet am 4.3.2020
Quelle der Bewertung: Capterra

We tried to upgrade the software to their newer cloud-based software. We specifically had to change software because their website booking module we used on our own website (we owned the software) was no longer being supported/continued. We had to either upgrade to their web-based system or upgrade the software entirely to their new in house (server) platform with a lot of new hardware needed. We did not want to pay a large upfront amount of money and then not be happy with the system. We would then be stuck with the extra hardware and software and we were increasingly not happy with the customer service. They had a yearly contract for the customer service with a specific amount of calls for a set price. If you needed them more then you had to pay per instance called. The cost was not far off from paying for a web-based system with unlimited service calls (WebRezPro) that we found and ultimately went ahead implementing.

Vorteile

The software is easy to pick up and figure out without too much training. The software and system we had was server/property-based and owned. That was important because internet access was spotty until we had a dedicated fiber line installed.

Nachteile

The software we owned outright was being discontinued for support using the Roommaster online booking engine widget we used on our own website. To upgrade we needed a new server and more new hardware then our budget would allow. We were trying to get away from Windows computers because of the the security maintenance needed for PC systems. (We had a virus from an email a few years back and lost data.) We ultimately went with a cloud-based system that could run with inexpensive Chromebooks (easy security maintenance).
Roommaster wanted us to pay to get your own database information out of their system when we wanted to leave their software.

Übersetzen auf: Deutsch

Antwort von InnQuest Software

Thank you for taking the time to provide the review. In January 2019, InnQuest announced the consolidation of the roomMaster solution, ending the legacy Edition Model. roomMaster is now offered as one solution either as a fully hosted cloud PMS, an on-premise Server based install and even a lite version that is 100% Web Based. Support was ended for the legacy editions for many reasons, but mostly for security issues with legacy technology. Clients affected by this were given 1 year to complete a required upgrade at minimal costs.

Our clients have full access to and own their data. Reporting is available for assisting with a move to a new system at any time. However, if desired there is an available add-on that can export the data as well into a .CSV format for importing into another system.

We thank you for your business and wish you success with your new system.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 3.0/10

Chris W.
Branche: Gastgewerbe
Untern. Größe: 11-50 Mitarbeiter
Übersetzen auf: Deutsch
Übersetzen auf: Deutsch

Not designed with the end user in mind

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 1.2.2018
Quelle der Bewertung: SoftwareAdvice

Vorteile

Easy to use. Simplistic. Basic features only. Able to do the job of check-in and out. Ok for the basic price.

Nachteile

Lacks functionally, the ability to modify certain fields and lack of company response to bugs or needed changes. Customer support VERY limited and pricey.

Übersetzen auf: Deutsch

Antwort von Kent

Chris,

Thank you for taking the time to review roomMaster. roomMaster is scalable to meet the needs of almost any hotel operation. The software comes in 3 different editions and each one increasingly adds more functionality to the software. We see that you have spoken to our Sales Team about upgrading your software to the next edition to gain additional functionality. We would encourage you to revisit this by taking a look at our new roomMaster Cloud solution. This will add all the features of the Premier Edition, Channel Management, Online Bookings as well as Support/Upgrades and roll all that into one easy to manage monthly payment. roomMaster Cloud should be available for a general release in March.

We take great pride in delivering Issue Free software to our clients. We accomplish this through diligent programming and rigorous testing on all new features and solutions. As with any software however, once it is placed in a live environment, certain unforeseen use scenarios can reveal issues. Our Support and Development Teams welcome the report of any known issues from our clients. We will quickly confirm and add to our development schedule for resolution.

We have a more than 20-year track record of prioritizing and responding to bug fixes in our software. Since the release of our latest version we have already put out two releases with resolutions and new items from suggestions. We currently have no known issues in the software. We published any known issues in the software on our Client User Forum which is free to all roomMaster clients and accessible form a quick link in the Help Section so that our clients are aware of any issues that have been reported that we are currently working and those that have been resolved by an update.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 3.0/10

Marlon N.
Branche: Gastgewerbe
Untern. Größe: 11-50 Mitarbeiter
Übersetzen auf: Deutsch
Übersetzen auf: Deutsch

The MOST COMPLET, feaure rich, yet so user-friendly PMS

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 12.11.2019
Quelle der Bewertung: Capterra

RoomMaster is a feature rich easy to use PMS. It has its own booking engine, iQ-WebBook, which is very easy to use and helps increase direct bookings. AddOns are automatically entered in the client's reservation, which is wonderful! The booking engine can also be setup to automatically charge credit card deposits through Shift4 payment processor; which are also entered into the reservation! This system also has a pace booking report which provides booking trends to plan your pricing strategy! Overall I am so pleased and amazed by RoomMaster and its features! Would to change it for another!!

Vorteile

RoomMaster is The MOST COMPLETE yet so user-friendly PMS. Whether you are running a small, med or large Resort/Hotel; from room setup, creating rate codes & rates to entering a reservation and processing payments with Shift4 payment system. This is definitely one of the best PMS in the market. This system has it's on booking engine which pulls room rate information from the PMS it self, which saves work, unlike other booking engines, whereby you have to enter information all over! The booking process is so easy, payments are processed and immediately integrated into the PMS. Not to mention AddOns are automatically entered into the PMS as well, for the date the client chooses; this is all amazing.

Reports are easy to create and are very informative. I am so amazed by the pace booking analysis report, which provides me with the right information; booking trends, especially now that I am using Yield Management to maximize room revenue! This is an awesome feature which many PMS lack. I have also assisted another property in my area, San Ignacio Belize, in making the most of this feature rich PMS.

Nachteile

I am very pleased with RoomMaster and all its features. The software is also updated with many great features each year. No complaints!

Übersetzen auf: Deutsch

Antwort von InnQuest Software

Marlon,

Thank you so much for your review. We are proud to partner with your award winning property and team!

Sincerely,

Kent Howard, Vice President

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Jonathan P.
Branche: Gastgewerbe
Untern. Größe: 201-500 Mitarbeiter
Übersetzen auf: Deutsch
Übersetzen auf: Deutsch

Solid, user-friendly PMS

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 22.9.2017
Quelle der Bewertung: SoftwareAdvice

I'm happy with roomMaster. We have it in 6 of our hotels and will continue looking to it for future hotels we acquire. Thank you!

Vorteile

#1 most important thing for us is for the team members to not only be able to do basic functions easily but also do the more advanced processes (splitting charges, direct billing, packages, etc.) easily, too. A PMS must be easily operated by the people who need it to run as smooth as possible when working with a guest. roomMaster satisfies this for our hotels. Reservations are easy to make - even when doing direct billing, travel agent tracking, marketing tracking, group tracking, etc. Availability is easy to see as well with multiple views and parameters to adjust. Creating guest profiles, pulling reports, running housekeeping, tracking maintenance items, tracking lost & found - they are all easy and straight forward. No hidden areas that are hard for team members to find.

As a manager, it's simple to create rates, set restrictions, yield, get out to OTA's, control reports, create custom reports, control users, etc. It's really a great program.

Nachteile

Continued improvements to pace reports would be the #1 thing I would like to see. They have made great strides, and, frankly, one doesn't see many PMS software that does this exactly to one's liking. RM team is open to suggestions and does make changes throughout the year with new updates and upgrades.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Nutzerempfehlung
8,2/10
Basierend auf 51 Benutzerbewertungen
Vergleiche Nutzerempfehlungen mit Alternativen
Mit Alternativen vergleichen

roomMaster Preis

roomMaster Preis

Beginnt ab
195,00 $/Monat
Gratis Testen
Abonnement
Preis-Leistungs-Verhältnis
Preis-Leistungs-Verhältnis
3,9/5
Basierend auf 51 Benutzerbewertungen
Vergleiche das Preis-Leistungs-Verhältnis mit Alternativen
Mit Alternativen vergleichen

roomMaster Funktionen

roomMaster Funktionen

API
Abrechnung & Rechnungsstellung
Aktivitäts-Dashboard
Angebotsmanagement
Automatische Benachrichtigungen
Berichterstattung und Statistik
Elektronische Zahlungen
Integration von Dritten
Inventarverwaltung
Kalenderverwaltung
Kanalmanagement
Kreditkartenbearbeitung
Online-Buchungsintegration
Preismanagement
Rabattmanagement
Rechnungsmanagement
Reservierung-Management
Reservierungs-Management
Verfügbarkeit-Management
Zimmerbuchung
Funktionen
4,1/5
Basierend auf 51 Benutzerbewertungen
Vergleiche Funktionen mit Alternativen
Mit Alternativen vergleichen

Kategorien

roomMaster Häufig gestellte Fragen

roomMaster Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über roomMaster.

F. Welche Preispläne bietet roomMaster an?

roomMaster bietet folgende Kostenpläne an:

Beginnt ab: 195,00 $/Monat

Preismodell: Abonnement

Gratis Testen: Verfügbar

F. Was sind die Hauptfunktionen von roomMaster?

Wir haben keine Informationen über die Funktionen von roomMaster

F. Wer sind die typischen Nutzer von roomMaster?

roomMaster hat die folgenden typischen Kunden:

Kleine Unternehmen, Großunternehmen, Mittlere Unternehmen

F: Welche Sprachen werden von roomMaster unterstützt?

roomMaster unterstützt die folgenden Sprachen:

Englisch

F. Welche Preispläne bietet roomMaster an?

roomMaster hat folgende Preismodelle:

Abonnement

F. Unterstützt roomMaster mobile Geräte?

Wir haben keine Informationen darüber, welche Geräte roomMaster unterstützt

F. Mit welchen anderen Applikationen integriert roomMaster?

roomMaster kann in folgende Anwendungen integriert werden:

Ordyx, QuickBooks Online Advanced, ReviewPro, STAAH Channel Manager

F. Welche Varianten der Kundenbetreuung bietet roomMaster an?

roomMaster bietet folgende Optionen für Kundensupport:

Telefon-Support, Online-Support, Wissensdatenbank, Video-Anleitungen