roomMaster
Über roomMaster
roomMaster ist eine All-in-One-Hotel-Property-Management-Software (PMS) für Hotels aller Größen, mit Front-Desk-Management, Reservierungsmanagement und Gastprofilen. roomMaster eignet sich für unabhängige Boutiquen, Resorts, Business-Hotels oder Hotelketten. Es verfügt über die Tools, die zur Verwaltung der alltäglichen Aufgaben in einem Hotel erforderlich sind, und stellt ein verbessertes Erlebnis für die Gäste bereit.
Um Unternehmen bei der Verwaltung ihrer Gäste zu unterstützen, bietet roomMaster eine Rezeptionsfunktion, mit der du u. a. von einem Bildschirm aus Reservierungen anzeigen und verwalten, Gäste ein- und auschecken, Walk-Ins abwickeln, die Zimmerreinigung verwalten und auf die Gästedatenbank zugreifen kannst. Bei Walk-In-Gästen können Mitarbeiter an der Rezeption die Verfügbarkeit und Preise nach Zimmertyp oder Zimmernummer einsehen und die Buchung innerhalb von roomMaster bestätigen. Allen Gästen wird automatisch ein Gastprofil zugewiesen, das Daten wie Kontaktdaten, Buchungen und detaillierte Aufenthaltsverläufe enthält. So können die Mitarbeiter eine personalisierte Erfahrung basierend auf den Vorlieben der Gäste anbieten.
Buchungen können innerhalb von roomMaster mit einem Verfügbarkeitsindikator und Belegungsvorhersagen verwaltet werden. Durch die Integration mit anderen Anwendungen können Buchungsdaten automatisch plattformübergreifend synchronisiert werden. roomMaster kann auch direkt mit Buchungsseiten von Drittanbietern wie Expedia und Booking.com verbunden werden, um Gebühren von Drittanbietern zu umgehen. roomMaster ermöglicht die Erstellung von benutzerdefinierten HTML-E-Mails zur Bestätigung, vor der Ankunft und nach dem Abflug, und Room Ready-Benachrichtigungen können eingerichtet werden, um die Gäste darüber zu informieren, wenn ihr Zimmer zum Einchecken bereit ist.
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- Branche: Gastgewerbe
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Easy to work with, could use more versatility
Bewertet am 18.4.2019
Vorteile
Overall wasn't a bad piece of software. Employees seemed to pick it up quickly. Online reservations worked very smoothly.
Nachteile
Had a few things the software didn't cover, so eventually switched to a competitor.
Antwort von Aspire Software Company
Hi,
Thank you for the review. I am glad that you and your team found the solution easy to learn and use.
I would be very interested to hear from you on what the software was missing that led to you switching. Please email me at sales@innquest.com and we can continue the conversation.
Sincerely,
Kent H.
Vice President
- Branche: Gastgewerbe
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Great Product
Bewertet am 4.4.2017
Chose this system as it seemed to fit our requirements well and represent good value for money. We...
Chose this system as it seemed to fit our requirements well and represent good value for money. We had excellent support during set-up & install, and unlike other suppliers I have worked with, this level of support did not disappear once we were up & running. We generally have any operational queries addressed with an immediate response, or certainly within an acceptable time frame.
Our users were initially sceptical about a new system, as is usually the case, but quickly overcame this once they learnt how user friendly it is.
I have been pleased to see that the system is continually being upgraded and developed, although we have occasionally stumbled across updates we didn't know were happening!
Overall I would have no hesitation in recommending Welcome Anywhere to other users in the industry
Vorteile
Ease of use & access
Nachteile
Couple of development requests not addressed, but generally little to complain about
Antwort von Aspire Software Company
I am so glad that you found our support to be consistently of a great standard, and quick in response time. Our support team are driven to provide excellent customer service to all our clients always.
It's also fantastic to hear how your team have found the system to be user friendly after some initial concerns.
We have been working hard in the background to provide our customers with more technology to enhance the business exposure and to make life as a General Manager / Business owner much easier.
Coming soon into your system under a new Marketing tab is a connection to TrustYou, this is a guest review integration, additionally there is the BookingSuite rate management module which is designed to assist you to maximise yield within configuration.
There are some other enhancements due over the next 6 month ranging from reports to copy booking and additional group functions just to name a few, as these are ready for release we will keep you informed.
Many Thanks
Hefin
- Branche: Gastgewerbe
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
SERVICE NIL NONE BACKUP 24 HOURS 7 DAYS WEEK JOKE
Bewertet am 27.2.2021
bad worse terrible some other words i cannot use **??##**
bad worse terrible some other words i cannot use **??##**
Vorteile
Service zero we have been down for over 12 hours a busy saturday hotel the only one we can call is Ahmad maybe in Florida and he promises to ring back DOES NOT and says weekend in Australia no staff. Yet we pay for 24/7 service..WHERE IS IT Can anyone reccommend a better company
Nachteile
no afterhours service our system has gone down and cannot get service to fix.Been happening since we went to cloud
Antwort von Aspire Software Company
Garrick,
Thank you for your feedback. We have recently expanded our Support Team to a global team with Support Centers in the US, UK, Egypt, and AUS. This has allowed us to expand our support hours and services. From the description of your recent experience, we have clearly made a misstep here. Our management team is keen on speaking with you about this issue and discovering the why behind it and be able to use as a teachable moment for our team. We are committed be an industry leader with our service and products and apologize for missing the mark here.
We are looking forward to speaking with you and resolving.
Thank you!
- Branche: Gastgewerbe
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
easy to work with
Bewertet am 22.9.2017
overall wonderful software and company
overall wonderful software and company
Vorteile
it is very user friendly
updated are constant and responsive to the needs and suggestions of clients
customer support is friendly, responsive and knowledgeable
reporting is great - if the report you want does not exist you can pay to have it created
texting service is the best
Nachteile
if roommaster does not 100% interface with another product, (meaning that the majority of the functionality works, but one items does not pull over correctly) if the other vendor is not "certified by innquest", the attitude of innquest is "well we did not tell you that it would interface so it is not our problem. Although I can see that perspective, it does not make me feel very valued as a customer. There is no way that Innquest would have the time of staff to "certify" every vendor every potential client may want to use. I have had this happen to my business with two separate products that we find very useful to our business - navis, a reservations software and Resorts and Lodges had functionality that would have a pop up appear if guests were existing our website. On both occasions I found Innquest stringent and inflexible of assisting us in finding solutions. Which is the opposite of the type of service i usually receive from you.
- Branche: Gastgewerbe
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Best for Small Resorts
Bewertet am 22.9.2016
I have been using Room Master for the last 3 years. After having use Opera from a Corporate 5 star...
I have been using Room Master for the last 3 years. After having use Opera from a Corporate 5 star Resort -and moving to a 51 Inventory Resort - I would say the System is user friendly and very well detailed.
The Room Master local rep is always available 24/7 when ever we need their assistance.
The System is user friendly, GDS / OTA INtegration is Spot on, Reports were very well detailed and can even be converted to Excel or Pdf, Marketing, Revenue Reports and Group management was too good.
I would say the previous review is not True BUT lacks training and knowledge of how room Master works. Room Master only have one fee which only paid Yearly or depends on Contract. We were never charge by percentage of every Online bookings.
I would highly recommend using Room Master for small resorts as it is a Professional, Details and user friendly PMS....
Would rate Room Master 10/10
Vorteile
Group Management
Marketing Management
Online Booking
Reservations Management
reports are too detailed
Nachteile
IQ World Link - But its not too often as long as internet is working and staff are trained to check on Connections
Antwort von Aspire Software Company
Joe, thank you for the feedback, it is appreciated. We will continue to improve our training and support process, feedback like this is an important part of how we can become better. We need your continued comments and support, thanks again!
roomMaster Häufig gestellte Fragen
Weiter unter folgen häufig gestellte Fragen über roomMaster.F. Welche Preispläne bietet roomMaster an?
roomMaster bietet folgende Kostenpläne an:
- Preismodell: Abonnement
- Gratis Testen: Nicht verfügbar
F. Wer sind die typischen Nutzer von roomMaster?
roomMaster hat die folgenden typischen Kunden:
Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000
F: Welche Sprachen werden von roomMaster unterstützt?
roomMaster unterstützt die folgenden Sprachen:
Englisch
F. Unterstützt roomMaster mobile Geräte?
roomMaster unterstützt die folgenden Geräte:
F. Mit welchen anderen Applikationen integriert roomMaster?
roomMaster kann in folgende Anwendungen integriert werden:
Amadeus, Hotelitix, QuickBooks Online Advanced, STAAH Channel Manager, Sage 50cloud Accounting, Seekda, Triptease, Windcave
F. Welche Varianten der Kundenbetreuung bietet roomMaster an?
roomMaster bietet folgende Optionen für Kundensupport:
E-Mail/Helpdesk, FAQ/Forum, Wissensdatenbank, Telefon-Support, 24/7 Live-Support, Chat
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