Rippling

Vorteile

Rippling's Payroll is seamless and easy and their support in setting everything up (and transferring from my old provider was flawless). We manage our Benefits, PTO, Payroll, Worker's Comp all through their software. For benefits and Worker's Comp, it integrates with third parties seamlessly (our health insurance broker and a Worker's Comp company Rippling works with). But overall, I've appreciated their service above all else - requests are quickly and politely answered (not like my previous provider)

Nachteile

The reporting features leave a lot to be desired, but I can see them improving as they go. Today's payroll run surfaced a brand new report that wasn't there just two weeks ago, so I'm hopeful this is an area they are devoting more attention to.

Vorteile

Rippling was intuitive and easy to get up and running. Setup was self guided with helpful information to ensure that we maintain compliance with federal and state regulations.

The initial load of employee data took little to no time and other than a couple of employees who struggled to upload their photos, I didn't have to assist anyone in setting up their profile, completing necessary documents, or setting up their bank account for payroll. Similar to onboarding employees for payroll, the benefits onboarding experience was straightforward, enabling us to rollout medical, dental, vision, and 401K all in one shot.

From here, it's time to get the IT side of the house in order, and we're excited to have an integrated experience that not only handles traditional HR onboarding, but also ensure that new employees arrive on day one ready to work, with a laptop and all their necessary software and SaaS accounts provisioned.

Nachteile

The overall application navigation was a little clumsy when we were first onboarded, lacking a breadcrumb menu experience that meant you had to return to the home screen to move between areas of the platform. That said, Rippling was highly responsive to feedback, and over the subsequent weeks rolled out revisions to their overall user experience that represent a significant improvement in moving between various areas of the platform.

Outside of that, there are a couple of areas I'd like to see improved. The first is to provide support for basic time entry, enabling contractors or hourly workers to log their time. This doesn't need to be fancy as there are dedicated offerings for companies that require advanced capabilities, but something as simple as hours per day would suffice. On top of that, it would be nice to provide a payroll calendar that is accessible to employees. Right now I can access the calendar as an admin, but perhaps make that available to everyone in the company.

Vorteile

It is really user friendly and great customer service support.

Nachteile

That you can't go back to the previous screen. You have to go to the home page and re-run the report each time.

Vorteile

I didn't like anything once I signed up.

Nachteile

-ZERO Customer Service
-Horrible Onboarding for someone who advocates themselves as an onboarding service
-Constant upsell for every single thing in the system, even after I selected the everything from their highest level package there is still cost for even a simple API for your email or Salesforce and much more!
-User Interface is extremely outdated
-Functionality is exaggerated.

Vorteile

The automations, integrations, and ease of use are second to none. Important tasks (i.e. onboarding a new employee) used to take me an hour and a half to complete with our prior vendor (due to disconnected workflows, confusing product layout, etc) and it now takes me less than 10 min with Rippling. Transformational.

Nachteile

The only con i can point to is not being able to just call into a customer support number for important issues (to speak to a live person), but the support email is monitored regularly, so it definitely makes up for any negatives. They also recently instituted a Pod system to support issues and it has been a great experience. It also appears they have recently hired account managers, which tells me they continue to scale the organization and add the appropriate team members for additional support. Good stuff all around.