Keela

4,3 (270)
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Verwaltungssoftware für gemeinnützige Organisationen

Über Keela

Keela ist eine cloudbasierte Verwaltungssoftware für kleine gemeinnützige Organisationen, die diese dabei unterstützt, Spender*innen und Kontakte zu verwalten, Spenden online zu erhalten, E-Mail-Marketinginhalte zu versenden und Projekte zu verwalten. Und all das über ein zentrales Dashboard, einen Posteingang und ein CRM-System. Als cloudbasierte Lösung bietet Keela den Nutzer*innen die Flexibilität, Spender*innen und Spenden jederzeit und überall über jedes internetfähige Gerät zu verwalten.

Keela bietet Nutzer*innen eine intuitive Plattform, auf der Freiwillige, E-Mails und Remote-Teams sowie Newsletter, Dateien und Spendenbelege verwaltet werden können. Das zentralisierte Dashboard und der Posteingang geben Nutzer*innen einen sofortigen Überblick über ihre Verantwortlichkeiten, einschließlich Aufgaben, Folgemaßnahmen und Teamdiskussionen. Mithilfe einer Suchfunktion und Tools für das Zuweisungsmanagement können Nutzer*innen eingehende Nachrichten finden und Folgemaßnahmen verwalten.

Das CRM-System von Keela ermöglicht es Nutzer*innen, ihre Kontakte zu verwalten und alle ihre Gespräche und Spenden sowie andere Updates zu verfolgen. Das CRM zeichnet wichtige Informationen, wie das Datum des letzten Kontakts, den Betrag der letzten Spende und den Gesamtbetrag auf, um Nutzer*innen dabei zu helfen, Spendenaktivitäten zu verfolgen. Mit den Such-, Filter- und Sortiertools können Nutzer*innen, ihre Kontakte anordnen.

Die Spendenverwaltungsfunktionen von Keela ermöglichen es Nutzer*innen, Spenden zu sammeln sowie automatisch Belege und Danksagungen zu erstellen, während die Kampagnenmanagementtools sie dabei unterstützen, ansprechende Marketing-E-Mails zu entwerfen, an ihre Unterstützer*innen zu versenden und zu überwachen. Integrierte Projektmanagementtools ermöglichen es den Nutzer*innen, die Teamverantwortlichkeiten und Fristen zu verfolgen.


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Du bist nicht sicher, ob Keela das Richtige ist? Mit einer beliebten Alternative vergleichen

Keela

4,3 (270)
VS.
Häufig bewertet

Startpreis

125,00 $
Monat
50,00 $
Monat

Preisoptionen

Kostenlose Version
Kostenlose Testversion
Kostenlose Version
Kostenlose Testversion

Funktionen

78
76

Integrationen

10
9

Bedienkomfort

4,3 (270)
4,3 (356)

Preis-Leistungs-Verhältnis

4,4 (270)
4,8 (356)

Kundenservice

4,5 (270)
4,8 (356)
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Nutzerbewertungen

Gesamtbewertung

4,3 /5
(270)
Preis-Leistungs-Verhältnis
4,4/5
Funktionen
4,0/5
Bedienkomfort
4,3/5
Kundenbetreuung
4,5/5

Hast du Keela bereits?

Andere Softwarekäufer brauchen deine Hilfe! Produktbewertungen helfen uns allen, die richtigen Entscheidungen zu treffen.

Zeigt 5 von 270 Bewertungen
Verifizierter Rezensent
Gesamtbewertung
  • Branche: Non-Profit-Organisation Management
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Must-have for Any Organization!

Bewertet am 22.11.2018

Overall, I have found Keela to be very useful and I think the subscription has been worth every...

Overall, I have found Keela to be very useful and I think the subscription has been worth every penny. I would highly for others to give it a try as it can really make donor engagement a much easier process. It has been very beneficial for our organization as we're now much more organized and efficient when it comes to donation tracking and have a place with all of our contact informations.

Vorteile

What I like about Keela is that it has so many different purposes and can be used for more than just one thing. For example, I can use Keela to create a database for all of our contacts for our nonprofit organization. In addition to that, I can also create a donation page where I can track all of the donations that we recieve a create a donor profile, where I can report how much they've donated.

Nachteile

What I like least about this software is that it can be a little difficult to navigate at certain times. Everything seems to be hidden away under some tabs or menus. This is not a major inconvenience but it would be much easier to use if everything was organized and presented in a better way on the Keela website.

Antwort von Keela

Thank you so much for taking the time to provide such lovely feedback - we are very grateful! It sounds like you've been making good use of your CRM and donation pages which is just fantastic to hear. We are working on making the navigation of Keela even more intuitive and user-friendly - stay tuned for these improvements in the future! If you have any particular suggestions about how to improve navigation, please don't hesitate to let us know by posting an idea here (https://keela.ideas.aha.io/ideas/new)! Thanks again!

Christopher
Gesamtbewertung
  • Branche: Sport
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Great team, great product

Bewertet am 14.9.2020

Overall our experience has been top-notch!

Overall our experience has been top-notch!

Vorteile

Easy integration with multiple other tools related to email, events and accounting. We were very happy with the ability to upload our previously accumulated data through the import tools. Self Help documents are thorough and the Support team are responsive, clear and concise.

Nachteile

Soft credits and ability to report on both the initiator and the final delivery vehicle would be super helpful. Minor- but an ability to track any premiums distributed through some form of inventory capture would be great.

In Betracht gezogene Alternativen

Salesforce Sales Cloud und Giveffect

Warum Keela gewählt wurde

Needed a more current look, feel and functionality to our daily system.

Zuvor genutzte Software

Aegis CRM

Gründe für den Wechsel zu Keela

Keela fit our needs more directly and with less need for work-arounds.

Antwort von Keela

Hi Christopher, thanks so much for your feedback! The Support Team is thrilled to hear our Support resources have been useful for you and your team. I'm curious about your recommendations for Soft Credit Reporting and 'Inventory Capture'. Our team would love to hear more about what you have in mind related to this. If you are interested in sharing your ideas with us, please reach out to support@keela.com. We are problem solvers, so we may even be able to help you report on some of the things you are hoping for in the system. Otherwise, you can always add your ideas into our Product Portal for our team to review (https://portal.productboard.com/keela/1-product-portal/tabs/1-under-consideration).

Thanks again for your review, we look forward to hearing your ideas!

Niki
Gesamtbewertung
  • Branche: Non-Profit-Organisation Management
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 5.0 /10

poor integration with Quickbooks

Bewertet am 1.9.2020

Disappointing, speaking from the perspective of the charity's accountant.

Disappointing, speaking from the perspective of the charity's accountant.

Vorteile

Good for donor management, however, I don't use it for that purposes because I'm the accountant, not the fundraising manager.

Nachteile

We were hoping to integrate donations in Keela with Quickbooks donations revenue, but the automatic integration created a unique customer in Quickbooks for every donation (with a long string of non-sensical text as the unique identifier), which doesn't help, since we just want all donations from a single donor under that single 'customer' in Quickbooks.

Also, multiple donations are often combined in one deposit on one day, so reconciling Quickbooks with the bank statement is challenging when you see one deposit on the bank statement for $250, for example, and it comprises 10 different donations made over the previous week in Keela. The integration from Keela to Quickbooks shows each donor's donation separately in Quickbooks' bank general ledger account, so the individual donations don't match the consolidated donation amount deposited in the bank.

Antwort von Keela

Hi Niki, thanks so much for your review! I wanted to address some of your concerns. With the new QB integration in 2.0, a new customer should not be created for each transaction. If you are still experiencing this in 2.0, please reach out to support@keela.com so we can look into this.

As for lumping donations into one transaction, this is something that has been brought to our attention and we are looking into this. The integration was built in coordination with QB and their suggested best practices, but of course, there is always room for improvement!

Please reach out to support@keela.com with any additional concerns, questions, or suggestions. I want to make sure everything is working as expected and that any additional feedback is noted!

Thanks again for sharing your experience with us :)
We look forward to hearing from you.

Melanie
Gesamtbewertung
  • Branche: Non-Profit-Organisation Management
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Keela to supports my nonprofit needs!

Bewertet am 26.3.2020

Vorteile

I am so happy to have found Keela to supports my nonprofit needs! At first, I was impressed with the sales team and the product presented to me. The team took the time necessary to help me understand the product. They were not pushy and answered all my questions. They are more affordable than competitors with similar functionality. The software is super easy to use. It looks great. The functionality is excellent and is getting better each day. I really love the software. The best thing about Keela is their ongoing customer support. They are prompt when I request help. They answer the questions I ask specifically. They are really lovely! I am on a first-name basis with one of them. Ha. I recommend this software. It has been excellent for our nonprofit. We are a public policy nonprofit.

Nachteile

I do not use the dashboard so much and it's not that customizable.

In Betracht gezogene Alternativen

NonProfitEasy und DonorPerfect

Warum Keela gewählt wurde

The developer was too busy to make the changes I need and the system was cumbersome.

Gründe für den Wechsel zu Keela

The others were too big! I did not feel like I would get the attention I needed. Also, Keela was more affortable and just as impressive as fundly and donor perfect.

Antwort von Keela

Hi Melanie, thanks so much for your fabulous review! We all love working with you, so glad you've enjoyed working with us too :) Regarding the dashboards, some great improvements are coming in our new platform that you'll have the chance to migrate to this summer. We look forward to sharing that new enhancement as well as many others with you very soon!

Elisabeth
Gesamtbewertung
  • Branche: Bildungsmanagement
  • Unternehmensgröße: Selbstständig
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Review for small charity with staff of one looking to grow our capacity

Bewertet am 5.11.2019

Overall Keela is excellent and I love using it. More than that, I love the Keela brand and what the...

Overall Keela is excellent and I love using it. More than that, I love the Keela brand and what the company stands for. There's a warmth and personal approach that helps me feel confident that the Keela team are in my corner. Since I'm the only staff member for my charity, I can't overstate the importance of feeling like Keela are an extended part of my charity team - you help me feel supported and less alone. Thank you!
(Also love the annual capacity conference - please keep it coming!!)

Vorteile

The price point is REALLY amazing for very small, young charities. For the functionality, Keela offers huge bang for our buck. My charity Board love that Keela are specifically aiming to help small charities like our grow our capacity. Switching to Keela has allowed me (the ED and sole staff member) to streamline our work flows and automate a bunch of things (like tax receipts and donor thank yous!) that were taking up a lot of my time.

Nachteile

One thing that bugs me a lot is when someone uses the contact form that is embedded into our website I seem to need to click through several layers in Keela to actually get to their message (notifications > contact > interactions > contact form > message). It'd be amazing if somehow those messages were easier to access - it took me a few goes to figure out that I need to look up "interactions" for a contact, and not "emails".

In Betracht gezogene Alternativen

WildApricot

Gründe für den Wechsel zu Keela

Price, and no need for member logins. Keela has reduced barriers to entry for donors/members, which I love!

Antwort von Keela

Hi Elisabeth, thanks so much for taking the time to write such a detailed review for Keela! We are so warmed that you consider us part of your team. We definitely love helping out our customers and consider them part of the Keela family as well :) I've passed on your feedback to our team regarding the form responses and interactions vs emails. We are currently working on some improvements, so hopefully, these items will be included in a release soon!

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Keela Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über Keela.

Keela bietet folgende Kostenpläne an:

  • Ab: 125,00 $/Monat
  • Preismodell: Kostenlose Version, Abonnement
  • Gratis Testen: Nicht verfügbar

Keela hat die folgenden typischen Kunden:

Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000

Keela unterstützt die folgenden Sprachen:

Englisch

Keela unterstützt die folgenden Geräte:

Android (mobil), iPhone (mobil), iPad (mobil)

Keela kann in folgende Anwendungen integriert werden:

BitPay, Eventbrite, Gmail, Mailchimp, PayPal, QuickBooks Online, SendGrid, Stripe, Xero, Zapier

Keela bietet folgende Optionen für Kundensupport:

E-Mail/Helpdesk, FAQ/Forum, Wissensdatenbank, Telefon-Support, Chat

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