Alloy Navigator

4,5 (61)
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Deine IT-Lösung für das Service- und Asset-Management

Über Alloy Navigator

Alloy Navigator ist eine umfassende IT-Service- und Asset Management-Lösung, die durchdachte Antworten auf deine schwierigsten IT-Herausforderungen bietet. Im Kern ist Navigator mit einer leistungsstarken Workflow-Prozessautomatisierungs-Engine ausgestattet, die durch eine intelligente Schnittstelle verstärkt wird, die automatisch sinnvolle Beziehungen zwischen den wichtigen Daten herstellt.

Die Lösung deckt mehrere IT-Disziplinen ab, vom Helpdesk bis zum Inventar- und Knowledgebase-Management nach ITIL-getriebenen Standards wie Change- und Configuration-Management. Alloy Navigator ist die perfekte Lösung für kleine, mittlere und große Unternehmen, die ein Höchstmaß an Produktivität anstreben.


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Alloy Navigator

4,5 (61)
VS.
Häufig bewertet

Startpreis

19,00 $
Monat
15,00 €
Monat

Preisoptionen

Kostenlose Version
Kostenlose Testversion
Kostenlose Version
Kostenlose Testversion

Funktionen

149
132

Integrationen

20
27

Bedienkomfort

4,2 (61)
4,5 (594)

Preis-Leistungs-Verhältnis

4,5 (61)
4,4 (594)

Kundenservice

4,6 (61)
4,5 (594)
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Nutzerbewertungen

Gesamtbewertung

4,5 /5
(61)
Preis-Leistungs-Verhältnis
4,5/5
Funktionen
4,5/5
Bedienkomfort
4,2/5
Kundenbetreuung
4,6/5

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Zeigt 5 von 61 Bewertungen
Beth
Beth
Gesamtbewertung
  • Branche: Psychische Gesundheitsfürsorge
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Weiterempfehlungsquote 10.0 /10

Game-changing system for Equipment and Property tracking

Bewertet am 16.11.2023

Overall, I'm extremely pleased with Alloy Navigator and our experience so far. This system is...

Overall, I'm extremely pleased with Alloy Navigator and our experience so far. This system is going to facilitate our future growth. It has already saved us time and prevented property loss. Once we have it fully integrated into our workflows and are using all features, it will be indispensable to daily work life.

Vorteile

The customization ability of Alloy is very impressive. We have not found anything that we have not been able to change so that it suits our needs. We are not even currently using Alloy to its fullest capacity yet and it has transformed workflows. Being able to track property and equipment to remote employees within the different categories is so helpful. I appreciate the flexibility of the system, once you learn the different levels of details it contains.
The customer support is fantastic and really responsive. The training we received saved so many missteps when we were setting up the system. I really felt prepared to go live. Of course, we have made changes since startup as we realized different views or categorizations of items would work better, and the system makes it easy to adjust.
My favorite section is the Consumables section. I am finding more and more ways to use this section. I feel that once we integrate purchasing into our Alloy workflow, our data will be so invaluable.

Nachteile

The only real problem I've found so far is that the Inventory Items and the Equipment Lending Library don't sync. This has been a little limiting, but the support team is working to correct that so I anticipate no problems in the future.
There is a big learning curve with Alloy if you have not worked with a similar system. If you are new to Asset tracking systems, I highly recommend taking advantage of the training sessions. They are very in-depth and will prepare you well.
Some of the categorizations required with Category and Type are a little redundant. Especially in the Consumable Products section. It took me several tries to figure out the best way to input these items to make them work for us.

Doron
Gesamtbewertung
  • Branche: Architektur & Planung
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Weiterempfehlungsquote 8.0 /10

Doron's Alloy Review

Bewertet am 29.1.2021

Overall the application is solid, reliable. I have used it for the last 10 years and don't have...

Overall the application is solid, reliable. I have used it for the last 10 years and don't have plans of changing anytime soon.

Vorteile

Software is reliable, user friendly and you get the results quickly.

Nachteile

Some built-in features are limited and require alterations.

In Betracht gezogene Alternativen

Spiceworks Cloud Help Desk

Warum Alloy Navigator gewählt wurde

We felt like that product quality was declining.

Gründe für den Wechsel zu Alloy Navigator

Was simpler to maintain and operate with better results.
Enzo
Gesamtbewertung
  • Branche: Computer-Hardware
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Monatlich für Kostenlose Testversion genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 7.0 /10

My review of Alloy Navigator

Bewertet am 30.9.2024

Overall, Alloy Navigator is a solid tool for IT management. It’s feature-rich and reliable, though...

Overall, Alloy Navigator is a solid tool for IT management. It’s feature-rich and reliable, though the user interface could be more modern and easier to navigate.

Vorteile

I liked how comprehensive Alloy Navigator is for IT service management. It offers a great mix of asset management, help desk, and workflow automation, all in one platform, making it easy to manage IT processes efficiently.

Nachteile

The interface can feel outdated and a bit clunky. It takes some time to get used to, and the customization options could be more flexible.

Audrey
Gesamtbewertung
  • Branche: Öl & Energie
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

An Outstanding ITSM Solution: Easy, All-in-one & Flexible!

Bewertet am 25.10.2023

We were unhappy with our previous ITSM Solution. I was responsible for selecting and implementing a...

We were unhappy with our previous ITSM Solution. I was responsible for selecting and implementing a new solution.From start to finish, my experience with this tool has been excellent.The implementation process was pretty smooth, thanks to the tool's pre-configured setup. It ensured that we were ready to use it to its full potential right out of the box.One of the standout features of Alloy Navigator is its flexibility. It effortlessly adapts to our specific needs and requirements, allowing us to customize and tailor it to suit our desired workflow.Its stability and reliability have truly set it apart from other solutions and also the support provided by the AlloySoftware team. Their responsiveness and expertise have been instrumental in our successful implementation.I also appreciate the frequency of updates and releases. The team consistently works on enhancing the tool, rolling out new features, and improving existing functionalities. What’s even more commendable is their willingness to listen to customer feedback and suggestions. It’s evident that they value their customers' input, as they actively incorporate user suggestions into their updates. This customer-centric approach ensures that the tool remains relevant and continues to meet the evolving needs of its users.

Vorteile

The fact that it comes smartly pre-configured. Settings are very easy and flexible. Everything is Possible, and if it is not you can always do it with PowerShell, no limit!

Nachteile

The project Management side could be enhanced, also the Knowledge Management or the Document but they are less important in our activity

Jacob
Gesamtbewertung
  • Branche: Religiöse Einrichtungen
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 6.0 /10

Alloy has a lot of useful features, but is not the easiest to use

Bewertet am 30.8.2023

Vorteile

It has a lot of useful features such as the equipment lending library and the asset management features. I also like how users can send tickets in via the help desk portal which has made it easier for us to keep track of work orders.

Nachteile

Customer support used to be really good, but lately they haven't been. For example, when I would run into an issue, I would look it up in their knowledge base and they don't have what I am looking for. So, I would send in a help desk ticket and sometimes it would take days just to hear something back.

Antwort von Alloy Software

Jacob,
I'm very sorry you had a poor experience. I've tried to find any record of your interaction with Technical Support, but we've never had anyone by the name of Jacob B* contact Technical Support nor do we have any contact in our systems that match that name.
Also, our average response time across all priorities is 2 hours so I'd very much like to hear more about your situation.
Please feel free to provide me with your information. I am e-mailing you this response with my contact information.
Thanks and again sorry you had a negative experience.

5 von 61 Bewertungen angezeigt Alle Bewertungen

Alloy Navigator Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über Alloy Navigator.

Alloy Navigator bietet folgende Kostenpläne an:

  • Ab: 19,00 $/Monat
  • Preismodell: Kostenlose Version, Abonnement
  • Gratis Testen: Verfügbar

Alloy Navigator hat die folgenden typischen Kunden:

Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000

Alloy Navigator unterstützt die folgenden Sprachen:

Englisch

Alloy Navigator unterstützt die folgenden Geräte:

Android (mobil), iPhone (mobil), iPad (mobil)

Alloy Navigator kann in folgende Anwendungen integriert werden:

Auth0, Azure Active Directory, BeyondTrust Remote Support, Google Calendar, LogMeIn Rescue, Microsoft 365, Microsoft Azure, Microsoft Excel, Microsoft Intune, Microsoft Outlook, Microsoft Teams, Microsoft Word, Okta, OneLogin, OpsGenie, Ping Identity, Slack, TeamViewer Remote, Twitter/X, Zapier

Alloy Navigator bietet folgende Optionen für Kundensupport:

E-Mail/Helpdesk, FAQ/Forum, Wissensdatenbank, Telefon-Support, Chat

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