Squire

It’s just easy to use as an individual or for an entire shop. Scheduling, payroll, marketing, mass communication with your clients, and so much more. It’s really a barbers dream operating system.

Initially (in 2017) there were a lot of features that were missing. That provided some challenges with client communication, but that has long been fixed. No real cons now.

Not Much, can't say anything positive. Cheaper than Phorest I guess

Rigid and Limiting System
Squire markets itself as a premium solution for barbershops, yet the system is anything but. The level of control given to ownership is laughably minimal. Features are locked unless you file complaints, and even then, you're left wondering why ownership isn’t trusted to manage their own business. Employees and staff permissions are predetermined by the system, leaving no room for customization.

Disjointed Features Across Platforms
Many features that work on mobile devices do not function on desktop, creating unnecessary inefficiencies. A system claiming to be cutting-edge should have seamless functionality across all platforms.

Basic Product Sales Features Missing
There’s no unit of measure for product sales, no barcode scanning, and no way to efficiently manage inventory. This glaring omission is unacceptable for a POS system aimed at barbershops that sell products.

Subpar Customer Communication Options
The text and email communication tools are inflexible and cannot be tailored to our shop’s specific needs. Communication with clients is a key aspect of any modern business, and Squire's system falls short.

Website and Hosting Debacle
I was promised a website update as part of their service, but what I received was a generic, cookie-cutter landing page that paled in comparison to the WordPress site I had built myself. Worse, they insisted I migrate hosting from GoDaddy to Squarespace, forcing me to abandon a hosting plan I had already paid for years in advance. I ended up rebuilding a far superior website myself—something their team should have been able to do from the start.

Delayed App and Poor Support
The app has taken weeks to be made available, and support after the sale has been substandard. For a company touting itself as an all-in-one solution, the post-purchase experience feels like an afterthought.

Overall Lack of Professionalism
The entire system feels amateur at best, not worthy of the "TITAN" branding or the premium price tag. Squire has delivered a product that barely meets the needs of a small business, let alone one aiming for operational excellence.

Inventory control, reporting features, time clock, analytics, ease of appointment setting. POS system very easy to use and collects all imperative data of sales and customer history.

I wish the customer service was easier to reach via phone and were more accommodating to west coast business operations. However they respond pretty quickly through the online chat support.

The user friendly easy to understand analytics. The software makes it easy for me to track my day to day operations as a whole but more importantly, from barber to barber. Also, at the week end, it allows me to see my earnings collectively on one screen to see what days were more productive than others.

I can’t honestly say there’s anything I don’t like about it but rather, there are some things I think should be added to the software.