--- description: Ausführliche Erfahrungsberichte zu IT Glue mit detaillierten Infos zu Funktionen, Preisen und Bewertungen. Verschaff dir einen schnellen Überblick zu Benutzerfreundlichkeit, Vor- und Nachteilen & vergleiche IT Glue mit ähnlichen Produkten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: IT Glue Erfahrungen, Kosten & Bewertungen | GetApp Deutschland 2026 --- Breadcrumb: [Startseite](/) > [MSP Software](/directory/645/managed-service-providers-msp/software) > [IT Glue](/software/113707/itglue) # IT Glue Canonical: https://www.getapp.de/software/113707/itglue Seite: 1 / 15\ Weiter: [Nächste Seite](https://www.getapp.de/software/113707/itglue?page=2) > IT Glue ist eine cloudbasierte, SOC-2-kompatible IT-Dokumentationslösung, die MSPs dabei unterstützt, Dokumentationen zu verwalten und die für die Suche nach Informationen aufgewendete Zeit zu reduzieren. Die Plattform bietet flexible Ressourcennachverfolgung, Beziehungsabbildung, Dokumentenautomatisierung, Workflows, Checklisten und mehr. > > Bewertung: **4.6/5** von 331 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.6/5** | 331 Nutzerbewertungen | | Bedienkomfort | 4.6/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.4/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.4/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.5/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Kaseya - **Region**: Miami, USA - **Gegründet**: 2004 ## Gewerblicher Kontext - **Startpreis**: 29,00 $ - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Australien, Belgien, Deutschland, Dänemark, Estland, Finnland, Frankreich, Irland, Israel, Kanada, Malaysia, Neuseeland, Niederlande, Norwegen, Schweden, Schweiz, Singapur, Sonderverwaltungsregion Hongkong, Sonderverwaltungsregion Macau, Südafrika und 5 weitere ## Funktionen - API - Aktivitäts-Dashboard - Aktivitäts-Verfolgung - Alarmfunktion / Benachrichtigungen - Anpassbare Berichte - Anpassbare Felder - Anpassbare Formulare - Anpassbare Vorlagen - Archivierung & Aufbewahrung - Asset Lifecycle Management - Audit Trail - Aufgabenmanagement - Backup und Recovery - Benutzer-Management - Berechtigungsnachweis-Management - Berichterstattung / Analyse - Berichterstattung und Statistik - Bestandsverfolgung - Beziehungs-Mapping - CRM ## Integrationen (61 insgesamt) - Addigy - Atera - Autotask PSA - Auvik - BVoIP - Backupify - Barracuda RMM - BrightGauge - BullPhish ID - Cisco Meraki - CloudRadial - ComplianceManager - ConnectWise Automate - ConnectWise Cybersecurity Management - ConnectWise PSA ... und 46 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - Wissensdatenbank - Telefon-Support - Chat ## Category - [MSP Software](https://www.getapp.de/directory/645/managed-service-providers-msp/software) ## Ähnliche Kategorien - [MSP Software](https://www.getapp.de/directory/645/managed-service-providers-msp/software) - [Passwort Manager](https://www.getapp.de/directory/677/password-manager/software) - [Vendor Management Systeme](https://www.getapp.de/directory/993/vendor-management/software) - [IT Asset Management Software](https://www.getapp.de/directory/325/it-asset-management/software) - [IT-Management-Software](https://www.getapp.de/directory/771/it-management/software) ## Alternativen 1. [Atera](https://www.getapp.de/software/102017/atera) — 4.5/5 (446 reviews) 2. [NinjaOne](https://www.getapp.de/software/108129/ninjarmm) — 4.7/5 (283 reviews) 3. [N-central](https://www.getapp.de/software/1999255/solarwinds-n-central) — 4.1/5 (195 reviews) 4. [N-sight RMM](https://www.getapp.de/software/109249/solarwinds-msp-rmm) — 4.3/5 (194 reviews) 5. [SuperOps](https://www.getapp.de/software/2050597/superops-ai) — 4.6/5 (65 reviews) ## Nutzerbewertungen ### "ITGlue" — 5.0/5 > **Chris** | *22. August 2023* | Informationstechnologie & -dienste | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Integration and automation of our documentation and platforms we use. > > **Nachteile**: Integration challenges every integration comes with its own issue, but often we need to jump thru hoops to make the information appear congruent, and avoid duplications. > > Very good has added efficiency to our business. ----- ### "Product Review - IT Glue" — 5.0/5 > **Tejas** | *29. Mai 2025* | Informationstechnologie & -dienste | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: The amazing interface of the ITGlue and reliability of the tool to use it anywhere and everywhere. Great sort of restriction and security it provides with lot of features like logging, Reporting, alerting. Great tool for Password management, Document management, asset management, site summary for the customers, contacts etc. > > **Nachteile**: Nothing to dislike about an IT Glue so far of my experience of last 5 years. I could see potential outage notification in advance so that is what we usually wanted as an organization > > Over experience with IT Glue is excellent and cannot think of any other tool as a document management system for the organization ----- ### "Overall disappointed" — 3.0/5 > **Joel** | *15. Dezember 2020* | Computer- & Netzwerksicherheit | Empfehlungsbewertung: 5.0/10 > > **Vorteile**: The main feature of the product is document storage and it does this well. For storing configurations about your client's technology, expiries and passwords, I do give it high marks. The permissions are very granular so you are able to allow many users (and even clients) appropriate access. Whatever information you have for your client, there is a spot to store it. The offer a lot of integrations with RMMs, PSAs and other IT vendors. > > **Nachteile**: The granular permissions come at the cost of a learning curve in understanding how the permissions work. IT Glue tries to incorporate a lot of functionality to make it a more useful and all-in-one tool, but much of the functionality is just not good. For example, you can create checklists that can be reused on different sites but it is very basic. We use Process St for checklists and couldn't imagine moving to such an inferior product for a bit of convenience. The password manager is about where other mainstream password managers were 10 years ago. We were embarrassed to offer it to our clients. The website is not aesthetically pleasing and the app has only limited functionality. I have found the customer support to be terrible. > > It is regrettable that there is so little competition in this area. Because of this the product is expensive and the service poor. If there were more options we likely would have gone with a different solution. Hopefully there will be other players in the game by the time our agreement is up. Overall, we are disappointed in the value of this product. ----- ### "Great but not yet amazing\!" — 4.0/5 > **OIivier** | *28. Mai 2025* | Informationstechnologie & -dienste | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: The interface is user-friendly, easy to navigate and customize. The integration with several vendors makes the documentation automation a blast. > > **Nachteile**: The support sometimes is slow and feature request takes time to implement. Although there are a lot of integration already baked in, some are missing in my opinion to make a modern documentation tool. > > I have been using it for several years and I would not go back to another documentation method. My experience has been mostly positive. The platform is easy to use, intuitive, and highly customizable, which makes documentation straightforward. However, there are some drawbacks. Despite these limitations, IT Glue remains a solid choice for centralized IT documentation, especially for MSPs looking for efficiency and consistency. ----- ### "A Game-Changer for IT Documentation and SOPs" — 5.0/5 > **Denuka** | *10. Dezember 2025* | Informationstechnologie & -dienste | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: I really like how IT Glue makes day-to-day work faster and more organised. The Q shortcut to instantly find any documentation saves a huge amount of time, especially when juggling multiple clients. The Smart SOP generator is also very helpful for creating consistent processes quickly. I also value the ability to securely store 2FA details, which keeps everything in one place while maintaining strong security for the team. > > **Nachteile**: The search function can sometimes feel inconsistent, especially when trying to locate older or very specific records. Another issue is that even after an organisation is archived, some passwords still appear in search results, which can be confusing and impact overall data cleanliness. > > Overall, my experience with IT Glue has been very positive. It has streamlined how we manage documentation, standard operating procedures, notes, and critical client information in one central platform. The ability to link assets, create structured SOPs, perform quick text edits, and collaborate with the team in real time has been a huge time saver. The password injection integration with Datto RMM is especially powerful, allowing technicians to securely access systems without exposing credentials while improving efficiency and security across daily operations. ----- Seite: 1 / 15\ Weiter: [Nächste Seite](https://www.getapp.de/software/113707/itglue?page=2) ## Links - [Auf GetApp anzeigen](https://www.getapp.de/software/113707/itglue) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Strukturierte Daten