--- description: Ausführliche Erfahrungsberichte zu IT Glue mit detaillierten Infos zu Funktionen, Preisen und Bewertungen. Verschaff dir einen schnellen Überblick zu Benutzerfreundlichkeit, Vor- und Nachteilen & vergleiche IT Glue mit ähnlichen Produkten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: IT Glue Erfahrungen, Kosten & Bewertungen | GetApp Deutschland 2026 --- Breadcrumb: [Startseite](/) > [MSP Software](/directory/645/managed-service-providers-msp/software) > [IT Glue](/software/113707/itglue) # IT Glue Canonical: https://www.getapp.de/software/113707/itglue Seite: 1 / 15\ Weiter: [Nächste Seite](https://www.getapp.de/software/113707/itglue?page=2) > IT Glue ist eine cloudbasierte, SOC-2-kompatible IT-Dokumentationslösung, die MSPs dabei unterstützt, Dokumentationen zu verwalten und die für die Suche nach Informationen aufgewendete Zeit zu reduzieren. Die Plattform bietet flexible Ressourcennachverfolgung, Beziehungsabbildung, Dokumentenautomatisierung, Workflows, Checklisten und mehr. > > Bewertung: **4.6/5** von 340 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.6/5** | 340 Nutzerbewertungen | | Bedienkomfort | 4.6/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.4/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.4/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.5/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Kaseya - **Region**: Miami, USA - **Gegründet**: 2004 ## Gewerblicher Kontext - **Startpreis**: 29,00 $ - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Australien, Belgien, Deutschland, Dänemark, Estland, Finnland, Frankreich, Irland, Israel, Kanada, Malaysia, Neuseeland, Niederlande, Norwegen, Schweden, Schweiz, Singapur, Sonderverwaltungsregion Hongkong, Sonderverwaltungsregion Macau, Südafrika und 5 weitere ## Funktionen - API - Aktivitäts-Dashboard - Aktivitäts-Verfolgung - Alarmfunktion / Benachrichtigungen - Anpassbare Berichte - Anpassbare Felder - Anpassbare Formulare - Anpassbare Vorlagen - Archivierung & Aufbewahrung - Asset Lifecycle Management - Audit Trail - Aufgabenmanagement - Backup und Recovery - Benutzer-Management - Berechtigungsnachweis-Management - Berichterstattung / Analyse - Berichterstattung und Statistik - Bestandsverfolgung - Beziehungs-Mapping - CRM ## Integrationen (61 insgesamt) - Addigy - Atera - Autotask PSA - Auvik - BVoIP - Backupify - Barracuda RMM - BrightGauge - BullPhish ID - Cisco Meraki - CloudRadial - ComplianceManager - ConnectWise Automate - ConnectWise Cybersecurity Management - ConnectWise PSA ... und 46 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - Wissensdatenbank - Telefon-Support - Chat ## Category - [MSP Software](https://www.getapp.de/directory/645/managed-service-providers-msp/software) ## Ähnliche Kategorien - [MSP Software](https://www.getapp.de/directory/645/managed-service-providers-msp/software) - [Passwort Manager](https://www.getapp.de/directory/677/password-manager/software) - [Vendor Management Systeme](https://www.getapp.de/directory/993/vendor-management/software) - [IT Asset Management Software](https://www.getapp.de/directory/325/it-asset-management/software) - [IT-Management-Software](https://www.getapp.de/directory/771/it-management/software) ## Alternativen 1. [NinjaOne](https://www.getapp.de/software/108129/ninjarmm) — 4.7/5 (293 reviews) 2. [Atera](https://www.getapp.de/software/102017/atera) — 4.5/5 (449 reviews) 3. [Freshservice](https://www.getapp.de/software/91351/freshservice) — 4.5/5 (735 reviews) 4. [N-central](https://www.getapp.de/software/1999255/solarwinds-n-central) — 4.2/5 (253 reviews) 5. [N-sight RMM](https://www.getapp.de/software/109249/solarwinds-msp-rmm) — 4.3/5 (200 reviews) ## Nutzerbewertungen ### "ITGlue" — 5.0/5 > **Chris** | *22. August 2023* | Informationstechnologie & -dienste | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Integration and automation of our documentation and platforms we use. > > **Nachteile**: Integration challenges every integration comes with its own issue, but often we need to jump thru hoops to make the information appear congruent, and avoid duplications. > > Very good has added efficiency to our business. ----- ### "IT Glue Questionairre" — 5.0/5 > **Preston** | *10. Februar 2025* | Informationstechnologie & -dienste | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: The integrations with other platforms and systems, is the greatest strength and benefit on augmenting data with core systems in information. It really assists with automating a large portion of information and processes we have in place for our customers, and the services we provide. With these integrations we are able to automate many tasks and processes that would take quite a bit of manual labor otherwise, by providing a secure, streamline, automated solution to keep our team nimble and flexible for our customers; giving us the ability to work on more than one problem or issue simutaneously. The time to click to get the answer is a game changer and lifesaver bar none. > > **Nachteile**: Ability to setup MyGlue Structure and management for Customer Users. Another Con and wish, is the ability to synch with more than one PSA simultaneosly. The ability to do more automapping to exising configs for a new integration or new system that is added with integrations instead of having to make a manual mapping of a config for a customer whent the information already exists. Insted map paired configs that have the matching information and any that are not matched and fail mapped provide a list those items instead of being tasked with mapping things manually each time a new integration that requires mapping and matching to an existing config. > > I'm very happy with the overall purpose and function of what IT Glue provides for our operations. ----- ### "Overall disappointed" — 3.0/5 > **Joel** | *15. Dezember 2020* | Computer- & Netzwerksicherheit | Empfehlungsbewertung: 5.0/10 > > **Vorteile**: The main feature of the product is document storage and it does this well. For storing configurations about your client's technology, expiries and passwords, I do give it high marks. The permissions are very granular so you are able to allow many users (and even clients) appropriate access. Whatever information you have for your client, there is a spot to store it. The offer a lot of integrations with RMMs, PSAs and other IT vendors. > > **Nachteile**: The granular permissions come at the cost of a learning curve in understanding how the permissions work. IT Glue tries to incorporate a lot of functionality to make it a more useful and all-in-one tool, but much of the functionality is just not good. For example, you can create checklists that can be reused on different sites but it is very basic. We use Process St for checklists and couldn't imagine moving to such an inferior product for a bit of convenience. The password manager is about where other mainstream password managers were 10 years ago. We were embarrassed to offer it to our clients. The website is not aesthetically pleasing and the app has only limited functionality. I have found the customer support to be terrible. > > It is regrettable that there is so little competition in this area. Because of this the product is expensive and the service poor. If there were more options we likely would have gone with a different solution. Hopefully there will be other players in the game by the time our agreement is up. Overall, we are disappointed in the value of this product. ----- ### "Love IT, Great Product" — 5.0/5 > **Terry** | *28. Mai 2025* | Computer- & Netzwerksicherheit | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: I love the history, ability to share with clients and integration it provides with other Kaseya products. Places to store documentation, passwords, files all in one place. > > **Nachteile**: I can't think of one. > > Great, I couldn't think of a con to it. We have lots of clients and helping them track their passwords and keep 2FA tokens, and the granular permissions for all the items is wonderful. ----- ### "Excellent, mature documentation system" — 4.0/5 > **Lowell** | *11. Februar 2025* | Informationstechnologie & -dienste | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: It's got most of the features we need, good integrations, and very good role-based security. > > **Nachteile**: It lacks document tagging, and the rich text controls seem to have two different/conflicting settings for headings with regard to how they show up when used (i.e., different HTML style headings whether you're using the control at the top of the section, or the one that appears when you select text). > > It's been transformitive to move our documentation from OneNote back into a structured documentation system. We used to have one years ago but it was shut down by the company that acquired it. Now we're also using it to document all of our internal processes in the business (i.e., sales, accounting, etc.) not just technical processes. ----- Seite: 1 / 15\ Weiter: [Nächste Seite](https://www.getapp.de/software/113707/itglue?page=2) ## Links - [Auf GetApp anzeigen](https://www.getapp.de/software/113707/itglue) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Strukturierte Daten