--- description: Ausführliche Erfahrungsberichte zu IT Glue mit detaillierten Infos zu Funktionen, Preisen und Bewertungen. Verschaff dir einen schnellen Überblick zu Benutzerfreundlichkeit, Vor- und Nachteilen & vergleiche IT Glue mit ähnlichen Produkten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: IT Glue Erfahrungen, Kosten & Bewertungen | GetApp Deutschland 2026 --- Breadcrumb: [Startseite](/) > [MSP Software](/directory/645/managed-service-providers-msp/software) > [IT Glue](/software/113707/itglue) # IT Glue Canonical: https://www.getapp.de/software/113707/itglue Seite: 1 / 15\ Weiter: [Nächste Seite](https://www.getapp.de/software/113707/itglue?page=2) > IT Glue ist eine cloudbasierte, SOC-2-kompatible IT-Dokumentationslösung, die MSPs dabei unterstützt, Dokumentationen zu verwalten und die für die Suche nach Informationen aufgewendete Zeit zu reduzieren. Die Plattform bietet flexible Ressourcennachverfolgung, Beziehungsabbildung, Dokumentenautomatisierung, Workflows, Checklisten und mehr. > > Bewertung: **4.6/5** von 342 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.6/5** | 342 Nutzerbewertungen | | Bedienkomfort | 4.6/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.4/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.4/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.5/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Kaseya - **Region**: Miami, USA - **Gegründet**: 2004 ## Gewerblicher Kontext - **Startpreis**: 29,00 $ - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Australien, Belgien, Deutschland, Dänemark, Estland, Finnland, Frankreich, Irland, Israel, Kanada, Malaysia, Neuseeland, Niederlande, Norwegen, Schweden, Schweiz, Singapur, Sonderverwaltungsregion Hongkong, Sonderverwaltungsregion Macau, Südafrika und 5 weitere ## Funktionen - API - Aktivitäts-Dashboard - Aktivitäts-Verfolgung - Alarmfunktion / Benachrichtigungen - Anpassbare Berichte - Anpassbare Felder - Anpassbare Formulare - Anpassbare Vorlagen - Archivierung & Aufbewahrung - Asset Lifecycle Management - Audit Trail - Aufgabenmanagement - Backup und Recovery - Benutzer-Management - Berechtigungsnachweis-Management - Berichterstattung / Analyse - Berichterstattung und Statistik - Bestandsverfolgung - Beziehungs-Mapping - CRM ## Integrationen (60 insgesamt) - Addigy - Autotask PSA - Auvik - BVoIP - Backupify - Barracuda RMM - BrightGauge - BullPhish ID - Cisco Meraki - CloudRadial - ConnectWise Automate - ConnectWise Cybersecurity Management - ConnectWise PSA - Continuum PPM - Crewhu ... und 45 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - Wissensdatenbank - Telefon-Support - Chat ## Category - [MSP Software](https://www.getapp.de/directory/645/managed-service-providers-msp/software) ## Ähnliche Kategorien - [MSP Software](https://www.getapp.de/directory/645/managed-service-providers-msp/software) - [Passwort Manager](https://www.getapp.de/directory/677/password-manager/software) - [Vendor Management Systeme](https://www.getapp.de/directory/993/vendor-management/software) - [IT Asset Management Software](https://www.getapp.de/directory/325/it-asset-management/software) - [IT-Management-Software](https://www.getapp.de/directory/771/it-management/software) ## Alternativen 1. [N-central](https://www.getapp.de/software/1999255/n-central) — 4.2/5 (253 reviews) 2. [N-sight RMM](https://www.getapp.de/software/109249/n-sight) — 4.3/5 (203 reviews) 3. [Freshservice](https://www.getapp.de/software/91351/freshservice) — 4.6/5 (803 reviews) 4. [SuperOps](https://www.getapp.de/software/2050597/superopsai) — 4.6/5 (65 reviews) 5. [NinjaOne](https://www.getapp.de/software/108129/ninjaone) — 4.7/5 (298 reviews) ## Nutzerbewertungen ### "ITGlue" — 5.0/5 > **Chris** | *22. August 2023* | Informationstechnologie & -dienste | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Integration and automation of our documentation and platforms we use. > > **Nachteile**: Integration challenges every integration comes with its own issue, but often we need to jump thru hoops to make the information appear congruent, and avoid duplications. > > Very good has added efficiency to our business. ----- ### "A Game-Changer for IT Documentation and SOPs" — 5.0/5 > **Denuka** | *10. Dezember 2025* | Informationstechnologie & -dienste | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: I really like how IT Glue makes day-to-day work faster and more organised. The Q shortcut to instantly find any documentation saves a huge amount of time, especially when juggling multiple clients. The Smart SOP generator is also very helpful for creating consistent processes quickly. I also value the ability to securely store 2FA details, which keeps everything in one place while maintaining strong security for the team. > > **Nachteile**: The search function can sometimes feel inconsistent, especially when trying to locate older or very specific records. Another issue is that even after an organisation is archived, some passwords still appear in search results, which can be confusing and impact overall data cleanliness. > > Overall, my experience with IT Glue has been very positive. It has streamlined how we manage documentation, standard operating procedures, notes, and critical client information in one central platform. The ability to link assets, create structured SOPs, perform quick text edits, and collaborate with the team in real time has been a huge time saver. The password injection integration with Datto RMM is especially powerful, allowing technicians to securely access systems without exposing credentials while improving efficiency and security across daily operations. ----- ### "Why I left the ITGlue family" — 3.0/5 > **Alan** | *19. Mai 2023* | Informationstechnologie & -dienste | Empfehlungsbewertung: 2.0/10 > > **Vorteile**: In the beginning, it really forced upon us a culture of creating useful documentation. > > **Nachteile**: ITGlue did help my business with documentation and business practices in the beginning. But, as my company matured, I questioned its value of not being fully enlisted in the Kaseya ecosystem, where most development went toward. Kaseya's business practices became apparent - lots of talk/promises with minimal action. It might be different if I entirely bought into the Kaseya ecosystem, but that was not my experience.However, I am still getting notices concerning items I voted on within the ideas pages with hundreds of upvotes (which many have had for over 5 years) and little to no action taken against these items. Also, in many cases, the ITGlue staffers argue against the use cases people propose, saying that is not how it is done but, at the same time, not offering any feasible workarounds.Additionally, Kaseya's approach, as well as respect toward the community, is severely lacking. Just ask many well-respected security vendors who have spoken up about issues/concerns and the backlash/punishment they have received in return. This is not how the MSP community works.If you are fully committed to the Kaseya ecosystem, this might be a different story; but it's not how I have chosen to do business, and I do not believe they are true partners of mine. Your experience may differ, but the many people I have talked to all share similar stories. > > In the long run, I believe ITGlue was not a good partner for us ----- ### "Happy to use" — 5.0/5 > **Eli** | *26. Mai 2026* | Informationstechnologie & -dienste | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: Password management and collaboration are the things I have enjoyed.i have had a lot of experience with these and im happy. > > **Nachteile**: It requires a lot of patience to get set up. Each client requires a lot of manual entry. I hope there is a new product to put data in. > > It’s been a positive experience as it helps me keep track of all the passwords. So I know how to get in and things aren’t lost or held in a csv. ----- ### "IT Glue keeps getting better each year\!" — 5.0/5 > **Jaycob** | *16. September 2025* | Buchhaltung | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: IT Glue is a structured and organized but so interconnected. I love the tabs and configurations. this allows easy collaboration of live documents without getting lost in the white noise spiderweb connections. > > **Nachteile**: Cannot Archive Imported files like word, excel and PDFs. this would be a great feature to include. I think we could have a lot of functionality added if this gets included. > > I have used IT Glue for roughly 7 years and absolutely love it. IT Glue keeps getting better each year and their client support team is extensive and caring. if you need any support, their engineering support collabs with you for best practice and successful workflows. ----- Seite: 1 / 15\ Weiter: [Nächste Seite](https://www.getapp.de/software/113707/itglue?page=2) ## Links - [Auf GetApp anzeigen](https://www.getapp.de/software/113707/itglue) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Strukturierte Daten