--- description: Ausführliche Erfahrungsberichte zu IT Glue mit detaillierten Infos zu Funktionen, Preisen und Bewertungen. Verschaff dir einen schnellen Überblick zu Benutzerfreundlichkeit, Vor- und Nachteilen & vergleiche IT Glue mit ähnlichen Produkten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: IT Glue Erfahrungen, Kosten & Bewertungen | GetApp Deutschland 2026 --- Breadcrumb: [Startseite](/) > [MSP Software](/directory/645/managed-service-providers-msp/software) > [IT Glue](/software/113707/itglue) # IT Glue Canonical: https://www.getapp.de/software/113707/itglue Seite: 1 / 15\ Weiter: [Nächste Seite](https://www.getapp.de/software/113707/itglue?page=2) > IT Glue ist eine cloudbasierte, SOC-2-kompatible IT-Dokumentationslösung, die MSPs dabei unterstützt, Dokumentationen zu verwalten und die für die Suche nach Informationen aufgewendete Zeit zu reduzieren. Die Plattform bietet flexible Ressourcennachverfolgung, Beziehungsabbildung, Dokumentenautomatisierung, Workflows, Checklisten und mehr. > > Bewertung: **4.6/5** von 331 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.6/5** | 331 Nutzerbewertungen | | Bedienkomfort | 4.6/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.4/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.4/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.5/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Kaseya - **Region**: Miami, USA - **Gegründet**: 2004 ## Gewerblicher Kontext - **Startpreis**: 29,00 $ - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Australien, Belgien, Deutschland, Dänemark, Estland, Finnland, Frankreich, Irland, Israel, Kanada, Malaysia, Neuseeland, Niederlande, Norwegen, Schweden, Schweiz, Singapur, Sonderverwaltungsregion Hongkong, Sonderverwaltungsregion Macau, Südafrika und 5 weitere ## Funktionen - API - Aktivitäts-Dashboard - Aktivitäts-Verfolgung - Alarmfunktion / Benachrichtigungen - Anpassbare Berichte - Anpassbare Felder - Anpassbare Formulare - Anpassbare Vorlagen - Archivierung & Aufbewahrung - Asset Lifecycle Management - Audit Trail - Aufgabenmanagement - Backup und Recovery - Benutzer-Management - Berechtigungsnachweis-Management - Berichterstattung / Analyse - Berichterstattung und Statistik - Bestandsverfolgung - Beziehungs-Mapping - CRM ## Integrationen (61 insgesamt) - Addigy - Atera - Autotask PSA - Auvik - BVoIP - Backupify - Barracuda RMM - BrightGauge - BullPhish ID - Cisco Meraki - CloudRadial - ComplianceManager - ConnectWise Automate - ConnectWise Cybersecurity Management - ConnectWise PSA ... und 46 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - Wissensdatenbank - Telefon-Support - Chat ## Category - [MSP Software](https://www.getapp.de/directory/645/managed-service-providers-msp/software) ## Ähnliche Kategorien - [MSP Software](https://www.getapp.de/directory/645/managed-service-providers-msp/software) - [Passwort Manager](https://www.getapp.de/directory/677/password-manager/software) - [Vendor Management Systeme](https://www.getapp.de/directory/993/vendor-management/software) - [IT Asset Management Software](https://www.getapp.de/directory/325/it-asset-management/software) - [IT-Management-Software](https://www.getapp.de/directory/771/it-management/software) ## Alternativen 1. [SuperOps](https://www.getapp.de/software/2050597/superops-ai) — 4.6/5 (65 reviews) 2. [Atera](https://www.getapp.de/software/102017/atera) — 4.5/5 (446 reviews) 3. [NinjaOne](https://www.getapp.de/software/108129/ninjarmm) — 4.7/5 (284 reviews) 4. [N-central](https://www.getapp.de/software/1999255/solarwinds-n-central) — 4.1/5 (223 reviews) 5. [N-sight RMM](https://www.getapp.de/software/109249/solarwinds-msp-rmm) — 4.3/5 (194 reviews) ## Nutzerbewertungen ### "ITGlue" — 5.0/5 > **Chris** | *22. August 2023* | Informationstechnologie & -dienste | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Integration and automation of our documentation and platforms we use. > > **Nachteile**: Integration challenges every integration comes with its own issue, but often we need to jump thru hoops to make the information appear congruent, and avoid duplications. > > Very good has added efficiency to our business. ----- ### "A Game-Changer for IT Documentation and SOPs" — 5.0/5 > **Denuka** | *10. Dezember 2025* | Informationstechnologie & -dienste | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: I really like how IT Glue makes day-to-day work faster and more organised. The Q shortcut to instantly find any documentation saves a huge amount of time, especially when juggling multiple clients. The Smart SOP generator is also very helpful for creating consistent processes quickly. I also value the ability to securely store 2FA details, which keeps everything in one place while maintaining strong security for the team. > > **Nachteile**: The search function can sometimes feel inconsistent, especially when trying to locate older or very specific records. Another issue is that even after an organisation is archived, some passwords still appear in search results, which can be confusing and impact overall data cleanliness. > > Overall, my experience with IT Glue has been very positive. It has streamlined how we manage documentation, standard operating procedures, notes, and critical client information in one central platform. The ability to link assets, create structured SOPs, perform quick text edits, and collaborate with the team in real time has been a huge time saver. The password injection integration with Datto RMM is especially powerful, allowing technicians to securely access systems without exposing credentials while improving efficiency and security across daily operations. ----- ### "Overall disappointed" — 3.0/5 > **Joel** | *15. Dezember 2020* | Computer- & Netzwerksicherheit | Empfehlungsbewertung: 5.0/10 > > **Vorteile**: The main feature of the product is document storage and it does this well. For storing configurations about your client's technology, expiries and passwords, I do give it high marks. The permissions are very granular so you are able to allow many users (and even clients) appropriate access. Whatever information you have for your client, there is a spot to store it. The offer a lot of integrations with RMMs, PSAs and other IT vendors. > > **Nachteile**: The granular permissions come at the cost of a learning curve in understanding how the permissions work. IT Glue tries to incorporate a lot of functionality to make it a more useful and all-in-one tool, but much of the functionality is just not good. For example, you can create checklists that can be reused on different sites but it is very basic. We use Process St for checklists and couldn't imagine moving to such an inferior product for a bit of convenience. The password manager is about where other mainstream password managers were 10 years ago. We were embarrassed to offer it to our clients. The website is not aesthetically pleasing and the app has only limited functionality. I have found the customer support to be terrible. > > It is regrettable that there is so little competition in this area. Because of this the product is expensive and the service poor. If there were more options we likely would have gone with a different solution. Hopefully there will be other players in the game by the time our agreement is up. Overall, we are disappointed in the value of this product. ----- ### "IT Glue solved our documentation inefficiencies" — 4.0/5 > **Shawn** | *13. Juni 2025* | Informationstechnologie & -dienste | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: I like how you can create relationships between items. This makes finding relevant documentation more efficient. > > **Nachteile**: I hated the mobile app for the longest time. It finally got a revamp and has improved the usability tremendously. In our use case I haven't really found anything I hate about IT Glue. > > IT Glue has been great for our company. Allows our help desk guys to get up to speed quickly for resolving client needs and concerns. ----- ### "IT Glue Review" — 5.0/5 > **Danny** | *10. Dezember 2025* | Computer- & Netzwerksicherheit | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: The ability to relate items to each other has been paramount. It's easy to navigate and use. Lots of great integrations. > > **Nachteile**: Wish there was interaction with the dev team on technical issues. Configuration matching can sometimes not work well with integrations. > > Overall, it's a positive, best-in-class documentation tool. Making SOP documentation is a breeze\! Highly recommend. ----- Seite: 1 / 15\ Weiter: [Nächste Seite](https://www.getapp.de/software/113707/itglue?page=2) ## Links - [Auf GetApp anzeigen](https://www.getapp.de/software/113707/itglue) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Strukturierte Daten