Matters.Cloud

As an early adopter of the product there was a certain element of risk involved in using the software, however it has been a pleasure working with the matters.Cloud team in seeing the product develop.
Our company with ~20 employees had previously recorded and billed time in Excel spreadsheets, not only has matters.Cloud made recording time for users much simpler (as they can record on-the-go through mobile or via a browser), it has made the process of managing projects and opportunities infinitely quicker. Our company would previously dedicate one person to spend a whole day collating and formatting everyone's spreadsheets to create end of month reports, now with matters.Cloud this is a 5 minute job which anyone can do.
We initially bought matters.Cloud based off its time recording capabilities but over the past couple of months have seen the opportunity tracking being developed. As a company who has very long sales cycles it has been difficult for us to accurate track the cost of sales over what could be a 6-month sales cycle. With the matter.Cloud opportunity tracking we are now able to see with a couple of clicks the cost of sales for each opportunity / client.
The fact that matters.Cloud pulls together elements from a CRM and time recording system and has them in one easy to use cloud based solution makes this product an ideal tool for small to medium sized firms to accurately track their opportunities right through to project manage their live projects.

None yet, any issues or bugs (which are expected when the product is being developed so much) are ironed out and fixed within a couple of days.
There are no cons which haven't already been fixed by the matters.Cloud team

The customer support and the responsiveness of the product developers have been amazing. They have been very co-operative and helpful with the migration as well as with the customization of the program to our needs.

As a newly developed product, it has some minor drawbacks which we assume will be eliminated as the product progresses and develops.

User support of incredibly high standards!

I can't find any cons of this software so far.

Matters.Cloud platform is simple, user-friendly, easy-to-use matter management suite that covers document management, matter management, opportunities management, time keeping, automatic billing and much more. A must for small and mid-sized law firms and business organizations.

Actually have not found any downsides. Aware that the vendor keeps improving the software and adding functionalities and integrations.