Speakap ist eine Social-Network- und Kommunikationsplattform, mit der Unternehmen jeder Größe die Zusammenarbeit mit Außendienstmitarbeitern und mit Mitarbeitern mit Kundenkontakt verbessern können, um neues Wissen, Ideen, interne Erfolge und vieles mehr auszutauschen. Die Teammitglieder können Nachrichten senden, die mit Bildern, Videos und Emoticons von jedem mit dem Internet verbundenen Gerät ausgestattet sind, und sie behalten den Überblick über Zeitpläne, Newsfeeds und Beiträge von Kollegen, Unternehmen und Partnern.
Speakap stellt Teammitgliedern einen klaren Zeitplan zur Verfügung, mit dem jeder durch ständige Updates informiert bleibt. So können Nutzer Posts teilen und Kommentare abgeben, Nutzer Posts markieren, Posts liken und vieles mehr. Nachrichten können im gesamten Unternehmen gesendet werden, einschließlich Push-Benachrichtigungen, die an jeden Computer, jedes Tablet oder Smartphone gesendet werden, sodass die Mitarbeiter sofort alle wichtigen Nachrichten, Updates und Informationen erhalten. Nutzer können auf alle ihre Dokumente, Nachrichten und Zeitpläne von jedem Gerät aus zugreifen, indem sie die sichere und private Cloud von Speakap für die Dokumentenverwaltung mit einer nutzerfreundlichen Ordnerstruktur verwenden.
Unternehmen können Gruppen für verschiedene Branchen, Abteilungen und Mitarbeiter erstellen, um Kommunikationslücken zu schließen und Nachrichten in einer offenen oder geschlossenen Umgebung auszutauschen. Privates Messaging ermöglicht Nutzern die Kommunikation mit einzelnen oder mehreren Personen gleichzeitig und das Teilen von Links, Dateien und mehr. Jeder Nutzer kann eine eigene Speakap-Profilseite erstellen, einschließlich Kontaktinformationen, Jobtitel und Abteilung sowie gesprochenen Sprachen, und so können andere Kollegen ihre Suche filtern, um die Person zu finden, die über das gesuchte spezifische Fachwissen verfügt.
Mit Speakap können Nutzer Veranstaltungen erstellen, z. B. für Mitarbeiterschulungen oder Feiertagspartys, und eine Einladung mit Bild, Datum, Uhrzeit und Ort an die betreffenden Mitarbeiter oder Gruppen senden. Nutzer können die Veranstaltungseinladung annehmen oder ablehnen, sich anzeigen lassen, wer noch teilnimmt, und eine Erinnerung festlegen. Speakap bietet Unternehmen auch eine eigene, vollständig markenangepasste mobile White-Label-App für iOS und Android. Zu den zusätzlichen Plattformfunktionen zählen Rollen- und Rechteverwaltung, nutzerdefiniertes Theming, Active Directory, SSO-Integration und API-Zugriff für nutzerdefinierte Integrationen.
Vorteile
Great way to get all employees to connect and ask questions. It is nice that management can respond directly to the employees if they have questions. It is also fun to see everyones experience on the road.
I also like that the weekly message and other "call" like updates are written out so that people can read them without having to call. Seems that the message may reach more people that way.
Nachteile
As with any personalized software, there're are going to be growing pains. Some of the features on the mobile app take a little bit of getting used to. Such as trying to like a post, half the time it asks you if you want to report the post instead of actually liking the post. This is due to the sensitivity of the heart icon. There were growing pains in the beginning with posting videos, however this got resolved quickly. It takes a little bit of time to figure out where all the groups are. Experience from helping people on the road that are un familiar with social media platforms, explaining where the groups are and how to use them and how they correlate to the timeline has made some of them confused. However I think that in the long run they seem to understand it.
I did find it difficult to find the specific fleet that is assigned to each pilot within Jetstream. After a little help from above we found it. It takes a bit of searching to find it.
The app has been a great way to improve engagement across organisational boundaries, and provide another channel to communicate easily and quickly with remote workers.
The support we have had from the team during our testing, implementation and launch has been great and always get a quick response to our questions and issues.
Vorteile
This software is easy to use and has good features to be able to set-up structures in line with our organisation hierarchy, and specialist groups for specific content types. The employee set-up process is easy and easy to post news items and on the timeline. There are features for private messaging which is really useful.
The company specific branding has been key to the launch and ongoing engagement with the app.
Nachteile
It would be good to be able to see statistics and analytics in Real Time
Hi Paul, thanks for your review! We'll forward your feedback to the product team. The Statistics feature is a priority on the product roadmap, which is here if you want to check out other upcoming features (https://www.speakap.com/en/roadmap). Your review reiterates the importance of this feature, and we look forward to rolling it out.
Support have been really quick and responsive, the rolllout and implomentation has been handled very well and we are looking forward to using Speakap everyday and driving communication in our business
Vorteile
Speakap have been great working with us on the implementation and roll out of the system. A good tool to connect with remote workers. Accessible to all employees and partners but secure and controlled. Simple to use and quick to pick up. Groups help people talk about shared interests (training, tips, FAQ’s ect).
Nachteile
As mentioned in other reviews the reporting is a little lacking and some features are only available on the iPhone App (this will change). Needs a bit more depth in the features (no polls or surveys for example) but im confident these will be coming to the app soon!
Hi there, thanks for your review! We appreciate your feedback. Our product teams are prioritizing Android feature adoption so that you'll be able to access all features on this soon. Also, you can look forward to our new Polls feature being released in the next few months!
Vorteile
The implementation is the key to success. There are alternatives, but as far as I know is Speakap is the only one who really understand the importance of a smooth implementation and onboarding. Therefor employees of Speakap are helping with the actual onboarding, the customizing of the app and helping with a strategy for content. Speakap is easy to use and the service is excellent. Not an anonymous software product but a partner who really knows their customers.
Nachteile
There are just a few reporting options, it would be nice to have more insights. Furthermore, the synchronisation between our Active Directory and Speakap is not fully automated. We started wit CSV exchange, the API possibilities are not fully developed.
Speakap is really good to mantain a good comunication among the company specially in the companies with to many employees and departments. Sometimes I needed to contact a colleague and I did not have his or her number and thanks to speakap we could have contact in a safe and easy way.
Vorteile
IT is very safe to use and protect your data, I also like the schedule feature that allow us to plan our working time for the whole month with the work colleagues. In addition speakap doesnt bother the user with constantly updatings and notifications.
Nachteile
Sometimes The sofware crash of shows a empty screen. but It could be also a problem with my cellphone.
Weiter unter folgen häufig gestellte Fragen über Speakap.
Speakap bietet folgende Kostenpläne an:
Preismodell: Abonnement
Kostenlose Testversion: Verfügbar
Wir haben keine Informationen über die Funktionen von Speakap
Speakap hat die folgenden typischen Kunden:
Großunternehmen, Mittlere Unternehmen, Kleine Unternehmen
Speakap unterstützt die folgenden Sprachen:
Englisch
Speakap hat folgende Preismodelle:
Abonnement
Speakap unterstützt die folgenden Geräte:
Android, iPhone
Speakap kann in folgende Anwendungen integriert werden:
BambooHR, G Suite, Google Drive, HP Project and Portfolio Management on SaaS, Hyphen, JIRA Software, Microsoft Azure, Salesforce Marketing Cloud, SharePoint, Zendesk
Speakap bietet folgende Optionen für Kundensupport:
Wissensdatenbank, Online-Support, Telefon-Support, Video-Anleitungen
Overall the application is doing well. Gets the job done well. Allows the company to be in direct contact with everyone and I think that is a great tool. I was impressed to see how many people have started to use the application already, I figured it would have taken a little bit of time for people to start using it. I hope that we start to see more and more people post things. This is a great tool for questions about literally anything pertaining to Flexjet. I am glad that we got this tool for our company.