Bryt

Ease of use, intuitive, myriad useful functions, and fantastic tech support.

I love the automated features (sending notices, invoices and receipts for payment). There are several great things about this system that are very useful.

1.) Report writer needs work. With this being said, however, whenever I have a problem, customer support ALWAYS is there to help and create the report, or if they can't create the exact report that I need, they come up with a solution that works!
2.) No help section - if it is after hours or a different time zone, there is no one to offer support or any help whatsoever. Again, this is only when work is being done outside of the normal office hours for Bryt customer service.
3.) Takes some getting used to. Although I am new the mortgage software field. I have done property management for over 15 years, and then we switched to mortgages. So that may be my fault.
4.) No direct mortgage holder option. If you are not the "Servicing Company" of the loans, set up is a bit tricky and takes some getting used to. In my case, I have 1 individual who has mortgages under 4 different companies. This get's complicated when writing reports, letters, or notices, that are mortgage holder specific, but as always, rep and the team have always figured out a way (sometimes even changing the way the software is written) for me to get the information I need. :)

Loan servicing and reporting
Creating disbursements to investors
ACH/Nacha works wonderfully!
Payment reminders and statements are great
The staff is awesome and very helpful!

Would love to see:
- e-signature integrated
- More security features / upgraded
- More loan application/origination features

(Some of these items I know they are currently working on!)

I appreciate the ease of use, it is intuitive and has all the essential functions our firm needs. We do not offer traditional loans, we issue project specific loans, a little out of the ordinary and Bryt's solution was able to adapt. The implementation and onboarding team were and are a great resource and I feel like I can reach out any time and receive a response within a day.
We don't use many of the features, such as late payment calcs, loan origination, or qualification segments, so I cannot comment about more complex loan scenarios.

One issue is some of menus are buried and there is no active grid view where I can just enter manual payments for borrowers on one screen. Automatic payments will negate this need.