Comapi

Comapi

Communications platform as a service (CPaaS)

5/5 (1 Bewertung)

Comapi Übersicht

Was ist Comapi?

Comapi is a cloud-based omnichannel communication solution which allows users to send, receive, and reply to emails, text messages, web chats, Twitter and Facebook messages, apps, and more. The omnichannel hub enables real-time engagement with conversations from any channel through a single interface.

Comapi’s real-time chat functionality supports multiple agents and teams, with customizable roles and permissions to control access, auto-assignment of inbound chats to available agents, and automated message routing to direct conversations to the correct agent or team. Chats can also be transferred between agents with a few clicks. The chat widget can be embedded directly in any website, and customized with different colors and agent images to match company branding. Multi-channel broadcasts can also be created and sent, with the ability to built targeted customer lists using profile information, and stagger the sending of broadcasts to ensure that teams are not overwhelmed with responses.

Comapi automatically creates customer profiles from inbound messages, which include publicly-available demographics pulled from the message channel. Profiles can also be imported or manually created on an individual basis. New and existing customer profiles can be merged for a full view of engagement across multiple devices and channels. All conversations with a customer, through any channel, can be viewed in a single message timeline. Comapi also generates channel reports to track send, delivery, and engagement, enables real-time and historical chat reporting, and allows users to view all message data from each channel.

Comapi Übersicht

Kosten

Beginnt ab
199,00 £/Monat

Preisoptionen

Gratis Testen
Kostenlos
Abonnement
Preis-Leistungs-Verhältnis

14-day free trial, no credit card required.

Hub pricing:
Developer: free
Essential: £199/month or £1992/year.
Business: £499/month or £4992/year.
Professional: £999/month or £9996/year.
Enterprise: contact Comapi for pricing information.

Contact pricing:
Team: £149/month or £1500/year.
Business: £249/month or £2520/year.
Enterprise: contact Comapi for pricing information.


Comapi Funktionen

Geräte
Unternehmensgröße
K M G
Märkte
Europa, Vereinigtes Königreich, Vereinigte Staaten von Amerika
Unterstützte Sprachen
Englisch

Screenshots

Comapi Screenshot:
Comapi Screenshot: Comapi Screenshot: Comapi Screenshot: Comapi Screenshot:

Comapi Bewertungen

Comapi Bewertungen

Gesamtbewertung
5
/
5
Ausgezeichnet
1

Sehr gut
0

Durchschnitt
0

Gering
0

Schlecht
0

Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5
100% haben diese Anwendung empfohlen
Jamie D.

Comapi has fit into our business as usual process with simplicity and has increased client...

The software allows us to have a seamless interaction with our customers and also allowed us to transfer across from our previous online chat facility to deliver, one interface for our staff to engage with clients.


Mit Google übersetzen
Jamie D.
Branche: Finanzdienstleistungen
Untern. Größe: 51-200 Mitarbeiter
Übersetzen auf: Deutsch

Comapi has fit into our business as usual process with simplicity and has increased client contact

Täglich für Mehr als 1 Jahr genutzt
Bewertet am 18.7.2018
Quelle der Bewertung: Capterra

The software allows us to have a seamless interaction with our customers and also allowed us to transfer across from our previous online chat facility to deliver, one interface for our staff to engage with clients.

Vorteile

the user interface is really simple to use and is easy to train staff on. The cut over from Dynmark to Comapi couldn't have been simpler and the support we received from the team allow for a very smooth transition.

Nachteile

currently the software meets our requirements but the improved integration with Whatsapp would significantly improve our engagement with our customers.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Nutzerempfehlung
10/10
Basierend auf 1 Benutzerbewertungen
Vergleiche Nutzerempfehlungen mit Alternativen
Mit Alternativen vergleichen

Comapi Preis

Comapi Preis

Beginnt ab
199,00 £/Monat
Gratis Testen
Kostenlos
Abonnement
Preis-Leistungs-Verhältnis

14-day free trial, no credit card required.

Hub pricing:
Developer: free
Essential: £199/month or £1992/year.
Business: £499/month or £4992/year.
Professional: £999/month or £9996/year.
Enterprise: contact Comapi for pricing information.

Contact pricing:
Team: £149/month or £1500/year.
Business: £249/month or £2520/year.
Enterprise: contact Comapi for pricing information.

14-day free trial, no credit card required.

Hub pricing:
Developer: free
Essential: £199/month or £1992/year.
Business: £499/month or £4992/year.
Professional: £999/month or £9996/year.
Enterprise: contact Comapi for pricing information.

Contact pricing:
Team: £149/month or £1500/year.
Business: £249/month or £2520/year.
Enterprise: contact Comapi for pricing information.

Preis-Leistungs-Verhältnis
5/5
Basierend auf 1 Benutzerbewertungen
Vergleiche das Preis-Leistungs-Verhältnis mit Alternativen
Mit Alternativen vergleichen

Comapi Funktionen

Comapi Funktionen

API
Aktivitäts-Dashboard
Anrufaufzeichnung
Anrufer-ID
Anrufüberwachung
Automatische Benachrichtigungen
Berichterstattung und Statistik
CRM-Integration
Chat
Echtzeit-Benachrichtigungen
Echtzeit-Berichterstattung
Integration von Dritten
Kommunikationsmanagement
Konferenzschaltungen
Kontaktmanagement
Sofortnachrichten
Umleitung der Anrufe
Videokonferenzen
Voice-Mail
Weiterleitung von Anrufen (Call Routing)
Funktionen
5/5
Basierend auf 1 Benutzerbewertungen
Vergleiche Funktionen mit Alternativen
Mit Alternativen vergleichen

Kategorien

Videos und Anleitungen

Videos und Anleitungen

Zusätzliche Informationen für Comapi

Zusätzliche Informationen für Comapi

Schlüssel-Features von Comapi

  • Audience builder
  • Batch communications
  • Channel reports
  • Chat auto-assignment
  • Chat transfer
  • Custom retention periods
  • Customer profiles
  • Customizable chat widget
  • Message builder
  • Message routing
  • Message timeline
  • Multi-channel communications
  • Opt-in management
  • Real-time & historical reporting
  • Staggered sending
  • Targeted contact lists

Vorteile

  • Comapi’s chat supports unlimited agents, multiple teams, and automatic chat routing, enabling instant response to customer requests from any channel.

  • Multiple teams can be created with different roles and permissions, and conversations can be directed to the correct team or member for resolution.

  • The chat widget can be customized with different colors and agent pictures to match company styles, and embedded directly into any website.

  • Multi-channel broadcast messages can be created and previewed in the message builder, with support for buttons, pictures, audio, and video.

  • Targeted customer lists can be created based on profile information, and messages can also be sent to the entire contact database, with the ability to stagger sending so that agents are not overwhelmed with responses.

  • Comapi Häufig gestellte Fragen

    Comapi Häufig gestellte Fragen

    Weiter unter folgen häufig gestellte Fragen über Comapi.

    F. Welche Preispläne bietet Comapi an?

    Comapi bietet folgende Kostenpläne an:

    Beginnt ab: 199,00 £/Monat

    Preismodell: Kostenlos, Abonnement

    Gratis Testen: Verfügbar

    14-day free trial, no credit card required. Hub pricing: Developer: free Essential: £199/month or £1992/year. Business: £499/month or £4992/year. Professional: £999/month or £9996/year. Enterprise: contact Comapi for pricing information. Contact pricing: Team: £149/month or £1500/year. Business: £249/month or £2520/year. Enterprise: contact Comapi for pricing information.

    F. Was sind die Hauptfunktionen von Comapi?

    Comapi bietet die folgenden Funktionen:

    • Audience builder
    • Batch communications
    • Channel reports
    • Chat auto-assignment
    • Chat transfer
    • Custom retention periods
    • Customer profiles
    • Customizable chat widget
    • Message builder
    • Message routing
    • Message timeline
    • Multi-channel communications
    • Opt-in management
    • Real-time & historical reporting
    • Staggered sending
    • Targeted contact lists

    F. Wer sind die typischen Nutzer von Comapi?

    Comapi hat die folgenden typischen Kunden:

    Großunternehmen, Mittlere Unternehmen, Kleine Unternehmen

    F: Welche Sprachen werden von Comapi unterstützt?

    Comapi unterstützt die folgenden Sprachen:

    Englisch

    F. Welche Preispläne bietet Comapi an?

    Comapi hat folgende Preismodelle:

    Kostenlos, Abonnement

    F. Unterstützt Comapi mobile Geräte?

    Comapi unterstützt die folgenden Geräte:

    Android

    F. Mit welchen anderen Applikationen integriert Comapi?

    Comapi kann in folgende Anwendungen integriert werden:

    Facebook, SALESmanago, Twitter

    F. Welche Varianten der Kundenbetreuung bietet Comapi an?

    Comapi bietet folgende Optionen für Kundensupport:

    Forum, Wissensdatenbank, Online-Support, Telefon-Support