CommUnity

This software is easily customizable using CSS and HTML which allowed us to customize it to our "look".

Integrations with other products are limited.

It served its purpose as the online community for our organization, which was very group-based. I think it was the cheaper option that the organization went with at the time, but there are other platforms that far out-perform it at similar price points now.

I really, really enjoyed working with our Project Manager. He came prepared to our weekly calls, had innovative ideas, was very responsive and helped with compiling data for important presentations.

I can't express how much I disliked the admin/back-end interface. It was extremely difficult to navigate, not intuitive, cluttered and just plain not user friendly. It didn't look anything like the member-facing view, so I was constantly switching between browser windows to see "my view" vs "their view" and trying to hunt down the changes I made. It was exhausting!

I consider myself tech savvy and have picked up other platforms far more quickly. I inherited it from a previous employee, so perhaps if you're part of the project and building the community from the ground-up, it makes more sense. Definitely not friendly for newbies. Members had difficulty navigating it as well - particularly when it came to updating their profiles.

I'm thankful for our great PM because the community wouldn't have survived otherwise!

The customization of the software allows our organization to connect our users across different geographic areas. We were able to build a comprehensive resources section with incredible filtering options which has served our organization well.

The system is based on HTML blocks, and sometimes you need to use contract hours on getting those blocks fixed, as they can be hard to edit as an average administrator with little HTML experience. This can be frustrating when the only edit might be to bold or center a section.

A very easy to use and reliable product for configuring and creating lists for campaign targeting. List created using queries are very easy to migrate through DDP in personify to get final segments to target for marketing or other purpose.

Some automating features would have helped like recreating the same list using a single function rather than creating multiple list using copy function.