
Zadarma
Über Zadarma
Zadarma ist ein Geschäftstelefonsystem, das den Bedarf an Hardware und Verkabelung reduziert, wodurch KMUs Zugang zu einem hundertprozentigen cloudbasierten Telefonsystem erhalten. Die Cloud-Telefonanlage von Zadarma kann individuell angepasst werden, um eine individuelle oder Unternehmensspezifische Bereitstellung zu ermöglichen und verfügt über einen Software-Assistenten, der eine erfolgreiche, schnelle Konfiguration unterstützt. Der Support für Interactive Voice Response (Sprachdialogsystem, IVR) wird durch Funktionen unterstützt, einschließlich Anrufübernahme, Übertragung, Aufzeichnung, bedingter und bedingungsloser Weiterleitung und Warteschleifen. Voicemail wird von einem zeitgeschalteten Anrufbeantworter, Auto-Respondern, automatischem Faxempfang und der Auto-Attendant-Funktion unterstützt. VoIP-Anrufe über Zadarma erbringen ebenfalls über 90 % Kostenersparnis im Vergleich zu traditionellen internationalen Anrufgebühren, während 30.000 virtuelle Nummern (inklusive gebührenfreie) in 90 Ländern weltweit verfügbar sind. Preispakete und Tarife variieren je nach Standort und sind nach Anzahl der Mitglieder skalierbar, während Anrufe über die PC-Software (Windows) von Zadarma und die Zadarma-SIP-Smartphone-App für iOS- und Android-Geräte erfolgen können.
Die Integration von CRM- und Messenger-Anwendungen von Drittanbietern wird beispielsweise für Zoho, Salesforce, Slack Telegram und Facebook Messenger versprochen, mit einer eigenen API für die Plattform, die erweiterte Entwicklungsunterstützung bietet. Die Website-Integration wird mit Standortwidgets erleichtert, einschließlich einer Callback-Schaltfläche, um mit Kunden in Kontakt zu treten und die Konversionsraten zu erhöhen, sowie einer „Click to Call“-virtuelles Telefonwidget auf Basis von WebRTC. Zusätzliche bemerkenswerte Funktionen beinhalten die Anrufverfolgung für die Analyse von Website- und Werbekanal-Performance sowie natürlich das Senden von SMS-Textnachrichten und deren Empfang von Mobiltelefonnummern in 20 Ländern.
Preisoptionen ab:
N/A
- Kostenlose Version
- Gratis Testen
- Abonnement
Geräte
Unternehmensgröße
Märkte
Australien, Bulgarien, Brasilien, Kanada, Schweiz, Deutschland, Spanien, Frankreich, Vereinigtes Königreich, Irland, Japan, Mexiko, Niederlande, Vereinigte Staaten und 9 weitere
Unterstützte Sprachen
Deutsch, Englisch, Französisch, Polnisch, Russisch, Spanisch, Ukrainisch und 2 weitere
Preisoptionen ab:
N/A
- Kostenlose Version
- Gratis Testen
- Abonnement
Bilder







Funktionen
Gesamtzahl der Funktionen von Zadarma: 48
Alternativen
Channels

CloudTalk

Bitrix24

3CX

Nutzerbewertungen
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Eine Bewertung schreiben
- Branche: Marketing & Werbung
- Unternehmensgröße: 2-10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
The best page for voip services and international number
Bewertet am 1.4.2022
Best of all, buy my number in the United States with a few steps and receive calls on my conventiona...
Best of all, buy my number in the United States with a few steps and receive calls on my conventional phone is the best experience, to make calls also through voip applications you can use your conventional phone for everything.
Vorteile
They have a very easy-to-use platform, the number purchase sections are very intuitive and they complement with tutorials to be able to connect everything with your phone, it allows you to redirect calls and have your phone number in the United States among other countries very easily.
Nachteile
I did not find any, it is very complete, perhaps you can expand the business to other services that are related to numbers and calls
Antwort von Zadarma
Thank you for your review, we appreciate your feedback. If there are any questions, please, contact our 24/7 online support.
- Branche: Einzelhandel
- Unternehmensgröße: 2-10 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 6.0 /10
Vaule for money but some anoying quirks
Bewertet am 13.9.2021
The support is very limited but on the positive side (apoart from the few issues I have) I never...
The support is very limited but on the positive side (apoart from the few issues I have) I never need to contact them.
Vorteile
The subscription model is clear and not too expensive compared to the functionalities provided. We use Zadarma PBX to interactt with customers in Sweden.
Nachteile
There are three annoying issues:
1. At unpredictable times we cannot reach a number we dial. After a few minutes this usually works again. Might be the number we dial is occupied, but the software does not show it. It just cancels the connection attempt.
2. We use SMS to respond to customers and for that having our local (virtual) number as the sender-id is crucial. Until some months ago this worked well with Zadarma via the web-portal (it never worked via the app, see #3 below), although Zadarma do not guarantee to send the virtual number as sender-id.
Currently our virtual number is never used as sender-id by Zadarma. The sender-id that is used currently is 'Zadarma.com', which looks very unprofessional to my customers. Next to that my customers do not recognize the sms are not able to respond directly to my SMS-es anymore (the recipient cannot respond to the 'Zadarma.com' sender-id).
Zadarma support just states that it is not guaranteed (to me 'not guaranteed' means it does not work all the time, but currently it NEVER works) which is quite unsatisfying. Especially this started after I was fully set-up with Zadarma so I also feel a bit locked in...
3. The Zadarma Android app supports multiple lines that can be switched on/of individually. The SMS function in the app however only sends SMS with sender 'Zadarma.com'. More than once my recipients just discarded of my SMS-es because they did not recognize the sender. I fear getting blacklisted because of this.
Antwort von Zadarma
Thank you for the valuable feedback. We are already working on SMS and soon replying from your number and SenderID setup will be available.
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Weiterempfehlungsquote 0.0 /10
Poor and Unreasonable Customer Service Initially
Bewertet am 28.3.2018
I was able to receive International SMS from Israel cheaply. The account verification process and...
I was able to receive International SMS from Israel cheaply. The account verification process and the support ticket process are cumbersome and wearisome to pursue.
Vorteile
The Zadarma Projects provides cheap virtual numbers and free SMS reception service on those numbers. After much pushing and continued engagement, I was finally given good customer service.
Nachteile
Zadarma numbers work on a monthly subscription basis. However, they will block use of certain features of your virtual numbers. This happened to me, creating a situation in which I was paying for a virtual number, but could not use the free SMS reception feature associated with it. For five days, the Zadarma support team refused to extend my subscription length to compensate for the time which they had blocked this desired features of my number. Interaction with the Support Team was extremely frustrating and slow. They would respond to me once in every 24 hour period, and their responses were unhelpful. They repeatedly said no in multiple ways to my requests. Once I gave up perusing the support team for compensation and asked to be referred to management, I was given excellent customer service. Management unblocked the desired feature of my number, and extended my subscription to one month from that day.
The blocking of account features has to do with the Zadarma account verification process. They request the uploading of passports or ID cards. I uploaded my ID card on day one, and my passport on day three. Both were rejected. The ID card was rejected on day two for the stated reason that it was not a passport, despite the fact that account documentation requested a passport or ID card. The passport was rejected one day five for the stated reason that the file size was too small, despite the fact that no minimum file size limit was visible to me in my account documentation. It was only after requesting to be referred to management on day five that my account was verified with my uploading any additional documents.
Antwort von Zadarma
Dear Mr Ockrin,
We regret to see that you have not been satisfied with our service. We believe that there must be a misunderstanding, since your phone number and the voice features connected to that number have never been blocked. As it is clearly written in the instructions, to activate the SMS reception on your number, we require you to upload a copy of your passport. This was done on your side 5 days after you have purchased the number. As soon, as the requirement for the activation of the SMS reception was fufilled, and you have uploaded the copy of your passport, we have enabled that feature on your number straight away. In addition, we have also extended your number for 5 extra days and we did not refuse to extend your subscription length. All of the chats between you and our Customer Service representatives show that your enquiries have been answered promptly and on time.
Best Regards,
Zadarma
- Branche: Rechtsberatung
- Unternehmensgröße: 2-10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
The service and quality is good, While CS was poor for a while; however lately it was improved
Bewertet am 4.12.2017
easy to use, exception installation and application. moneywise is reasonable
easy to use, exception installation and application. moneywise is reasonable
Vorteile
Software, I mean the App for the I phone is great and easy to use. Softphone on the web is easy to operate, while the general menu is still confusing.
Nachteile
While App is great , However, the functionality buttons should enlarged. The activation and tune in process is still quite complicated. Recently, during the reinstallation on a new ios device I've spent 30 min myself + another 15 min with a CS. Also, the general menu is too complicated and confusing; the simpler version , like Line2.com for instance is advised. Customer service, especially voice support must be improved.
- Branche: Personalwesen
- Unternehmensgröße: 11-50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Great product, very good service
Bewertet am 12.10.2021
I used another software before and we had a lot of bad calls, lines bad, etc, but now, we use...
I used another software before and we had a lot of bad calls, lines bad, etc, but now, we use Zadarma, the lines are very good. The service is also very high. They helped me with everything and after a few hours, our software was working perfectly. Many thanks!!
Vorteile
Very good service, helpdesk and people on the phone for questions
Hugh amount of extension numbers
Cheap cost of calling
Easy to use product
Good price
Integration with our CRM (Hubspot)
Nachteile
I can't find any negative points, so for me, there's no Cons
In Betracht gezogene Alternativen
ChannelsWarum Zadarma gewählt wurde
Pricing and amount of users No integration with CRMGründe für den Wechsel zu Zadarma
Amount of users Pricing ServiceAntwort von Zadarma
Thank you for the feedback! If you have any questions, please, contact our 24/7 support.
Zadarma Häufig gestellte Fragen
Weiter unter folgen häufig gestellte Fragen über Zadarma.F. Welche Preispläne bietet Zadarma an?
Zadarma bietet folgende Kostenpläne an:
- Preismodell: Abonnement
- Gratis Testen: Nicht verfügbar
F. Wer sind die typischen Nutzer von Zadarma?
Zadarma hat die folgenden typischen Kunden:
Selbstständig, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000
F: Welche Sprachen werden von Zadarma unterstützt?
Zadarma unterstützt die folgenden Sprachen:
Deutsch, Englisch, Französisch, Polnisch, Russisch, Spanisch, Ukrainisch
F. Unterstützt Zadarma mobile Geräte?
Zadarma unterstützt die folgenden Geräte:
Android (mobil), iPhone (mobil), iPad (mobil)
F. Mit welchen anderen Applikationen integriert Zadarma?
Zadarma kann in folgende Anwendungen integriert werden:
Bitrix24, Meta for Business, Salesforce Sales Cloud, Slack, Telegram, Zendesk, Zoho CRM, amoCRM
F. Welche Varianten der Kundenbetreuung bietet Zadarma an?
Zadarma bietet folgende Optionen für Kundensupport:
E-Mail/Helpdesk, FAQ/Forum, Telefon-Support, 24/7 Live-Support, Chat
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