Cloud-based mobile workforce management and vehicle tracking
4.5/5 (46 Bewertungen)BigChange is a provider of two core products, offering service businesses of every size a cloud-based platform supported by mobile apps. Integrated and customizable, BigChange JobWatch provides a paperless workforce and job management solution that incorporates a built-in centralized CRM. The software enables call handling, contract and invoicing archiving, plus customer account data handling with service histories and case management functions. Job planning and drag and drop resource scheduling aids dispatch with color-coded Gantt View and intelligent skills matching. A dedicated, customizable and rebranded customer booking site also offers self-service portal access to booking jobs. Invoice and finance with cashflow controls are joined by health and safety with inspection workflows, stock and equipment tracking, plus fleet management for monitoring vehicular performance.
BigChange JourneyWatch for vehicle tracking comprises back-office capabilities including integration with Google Maps, for live visualizations across four different views. Geofencing allows geographic areas and business jurisdiction boundaries to be defined, while journey history captures fleet travel data every 60 seconds. BigChange provides fleet / resource management, health & safety and reporting tools, and also integrates with third party CRM software. Alerting provides instant notifications on job jeopardy or scheduling updates, with messaging communications also provided within the companion mobile app. BigChange JobWatch for iOS and Android is a field-based companion which offers a secure way of connecting drivers during remote operations.
Vorteile
The facility to invoice live and make cash flow through the business improve.
Nachteile
The schedule does not have dynamic scheduling
Delighted to hear about your amazing experience with the BigChange system. We designed it to be 'Revolutionary' for everyone, for you the business owner, for your team for your customers and your cashflow. Nothing gives us more satisfaction than hearing great success stories like this.
Thank you once again for taking the time to leave a review.
All the best,
Team BigChange
Big Change are a very customer focussed business, implementing Job Watch was extremely straight forward with ample amounts of training provided. The Job Watch product has brought together many of the elements of my company's field service activity ensuring a seamless and streamlined experience for clients , office staff and field engineers.
Vorteile
Job Watch is a very modular product and very straight forward to tailor to an individual business. Implementing this software had an immediate impact on the speed at which field service jobs were detailed and billed to the client. Cash flow was positively effected due to itemised billing, client sign off of work completed and job reports tied to invoices. Job watch manages all of the processes concerning my company's field service activity, from the tracking of engineers to the delivery of an accurate invoice with the added bonus of reducing time and costs associated with service administration.
Nachteile
The contracts section of the software is difficult to tailor to our business and engineers on site do not have visibility of the contract levels that are set so they cannot see what works are covered by any agreement.
Its not often your expectations are exceeded by a company, BigChange have exceeded our expectations and some...We are delighted to have partnered with such a forward thinking organisation.
Vorteile
The ability to tailor a bespoke software system that works for your team and your customers. A we continue to systemise our business, Big Change are at the heart of this.
Automation, photographic job reports, workflows which drive consistency and track your engineer function.
Nachteile
The system sometimes doesn't flow very easily at times, many clicks to get from A to B at times.
Delighted to hear we have 'exceeded your expectations' and about your great experience with the BigChange system. We designed it to be a 'win' for everyone for you the business owner, for your team and for your customers.
Nothing gives us greater satisfaction than hearing great success stories like these.
Thank you once again and for taking the time to leave a review.
Kind regards,
The BigChange Team
Ultimate visibility of the field resources in live time, looking to achieve better productivity nationwide through better resource management and planning.
Vorteile
The software is packed with features which help our day to day function. having vehicle tracking, shedulling, planning and electronic job cards/delivery notes, sales leads and CRM tools all in one place.
Instant job status through the schedule tab means we can e the status of each job and each resource.
Nachteile
Very data heavy, lots of initial input and adding information
Many thanks for taking the time to review your BigChange system. Nothing matters more than the real-life stories and experiences of customers like yourself whose teams rely on the system daily to manage their business operations.
Thank you for the positive feedback and rest assured your additional comments will be passed along to our R&D team.
Best regards,
Team BigChange
Engineers are picking up more jobs per day.
Customer experience in much improved from our old software.
Cash flow, as jobs are invoiced at the exact moment of completion.
Vorteile
Customer Service
Price vs Functionality
Adaptability of the software
Frequency of updates
Big Changes acceptance of users ideas to enhance the software and implement ideas
Nachteile
Being cloud based can be a challenge sometimes.
JourneyWatch = $18.95 per vehicle, per month
JobWatch = $49.95 per vehicle, per month
JobWatch Plus = $74.95 per vehicle, per month
• BigChange JobWatch is a cloud-based mobile workforce management system that includes an integrated back-office CRM with drag and drop job / resource scheduling, customizable template-driven workflows, invoicing, health & safety and more.
• BigChange JourneyWatch adds an integrated vehicle tracking component spanning back-office live Google Mapping, geofencing, journey history logs, fleet and resource management, timesheets and performance reporting with alerts.
• An on-demand booking website is made available to customers, via which they can log into a branded portal from any web-enabled device to place new job bookings, check current job status, and view service histories and documentation.
• BigChange integrates with other third-party management applications including Sage, Xero, Microsoft Dynamics NAV, QuickBooks and SAP Business One.
• The companion BigChange JobWatch mobile app for Android and iOS devices adds field-based feature support along with electronic signatures, watermarked photo capture, expense logging, timesheets, holiday and absence recording, plus driver checking and vehicle maintenance.
Weiter unter folgen häufig gestellte Fragen über BigChange.
BigChange bietet folgende Kostenpläne an:
Beginnt ab: 19,00 $/Monat
Preismodell: Abonnement
Gratis Testen: Nicht verfügbar
JourneyWatch = $18.95 per vehicle, per month
JobWatch = $49.95 per vehicle, per month
JobWatch Plus = $74.95 per vehicle, per month
BigChange bietet die folgenden Funktionen:
BigChange hat die folgenden typischen Kunden:
Großunternehmen, Mittlere Unternehmen, Kleine Unternehmen
BigChange unterstützt die folgenden Sprachen:
Englisch
BigChange hat folgende Preismodelle:
Abonnement
BigChange unterstützt die folgenden Geräte:
Android, iPhone, iPad
BigChange kann in folgende Anwendungen integriert werden:
Google Maps, Microsoft Dynamics CRM, QuickBooks, SAP Business One, Sage | Accounting, Xero
BigChange bietet folgende Optionen für Kundensupport:
Online-Support, Telefon-Support
I have dealt with all levels withing the business and found 99% of the people amazing to deal with! They have guided, trained and been far more accommodating then any other mobile resource software provider out there.