Kimble

Ease of use, web-based. Also customer support is generally very good.

Some of the features, e.g. entiring "personal time off", are not intuitive. "Time Off" actually means "Project Time Off" and not "Vacation".

Using Kimble has enabled us to ensure everyone is working accurately under contract, can self bill and be paid easily.

There are also lots of features for reporting and creating your own, bespoke, reports if you have people that can do such things.

The phone app is better now and works well.

The customer service people are always very willing to help and clearly try to resolve issues.

I have nothing to compare against so some of these issues may be industry-wide, however:
- It is not an intuitive system either as a user or as an administrator. For a SME, we don't tend to have people working full time on the system and so, unless you use it consistently, it is easy to forget odd conventions that lead you in a wrong direction.
- It is too big for what we need. There are so many options, it is bewildering and I do wonder if a paired back 'lite' version at a more reasonable price would help.
- The pricing is terrible. Having to buy packs of licenses is out-of-date and, in the current climate, being told we have no options to spread an annual payment across 12 months means Kimble itself is now on our corporate risk register (the only option offered was a 6 month split but with a 6% premium added because of the tie-in with Salesforce. In the days of pay-as-you-go, this is outdated and unfair.

This is a great tool for project management collaboration. You can control your project tasks, resources, PnL and also time tracking.

It’s not easy to use and requires advanced training