PetDesk

4,7 (168)
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Kundenkommunikation für Tierarztpraxen und Hundesalons

Über PetDesk

PetDesk ist eine Kommunikationsmanagementplattform, die speziell für Tierarztpraxen entwickelt wurde, um die Kommunikationslücke zwischen Tierärzten und ihrer Kundschaft zu schließen. Die cloudbasierte Plattform bietet auch Tools zur Verwaltung von Verschreibungen, zur Verfolgung von Impfungen, zur Gesundheitsberichterstattung für Unternehmen und mehr.

Mit dem PetDesk-Dashboard und der mobilen App können Nutzer Termine einfach planen und Erinnerungen, Bestätigungen und Nachrichten über Push-Benachrichtigungen, E-Mails, Texte und Postkarten senden. Darüber hinaus können Tierarztpraxen ihre Online-Bewertungen verwalten, ein nutzerdefiniertes Treueprogramm erstellen und auf die Gesundheitsberichterstattung für Unternehmen zugreifen.

PetDesk nutzt fortschrittliche Technologie, um Tierpflegedienstleistungsunternehmen und Tierbesitzende zu verbinden. Tierpflegedienstleistungsunternehmen können die Kundenkommunikationssoftware nutzen, um ihre täglichen Aufgaben zu verwalten und das Kundenengagement, die Effizienz der Mitarbeitenden und die Geschäftsergebnisse zu steigern. Tierbesitzende können die native PetDesk-Client-App herunterladen, um jederzeit und überall Zugang zu ihren Haustierbetreuungsanbieterunternehmen, Haustiergesundheitsdaten und Haustiererinnerungen an einem Ort zu erhalten.


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Startpreis

249,00 $
Monat
38,00 €
Monat

Preisoptionen

Kostenlose Version
Kostenlose Testversion
Kostenlose Version
Kostenlose Testversion

Funktionen

16
107

Integrationen

3
8

Bedienkomfort

4,8 (168)
3,7 (81)

Preis-Leistungs-Verhältnis

4,7 (168)
4,0 (81)

Kundenservice

4,8 (168)
4,3 (81)
Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

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Nutzerbewertungen

Gesamtbewertung

4,7 /5
(168)
Preis-Leistungs-Verhältnis
4,7/5
Funktionen
4,5/5
Bedienkomfort
4,8/5
Kundenbetreuung
4,8/5

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Zeigt 5 von 168 Bewertungen
Aimee
Gesamtbewertung
  • Branche: Tierarzt
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

The app is great, but their sevice team is hands down the very best!

Bewertet am 14.11.2017

We did a fair amount of comparison between different companies and options for reminders, client...

We did a fair amount of comparison between different companies and options for reminders, client communication, etc. Many companies and apps were about "rewards programs", which we aren't a fan of; we don't sell groceries, we practice medicine! At the time, we were using a different company and our clients weren't a big fan of using the portal. Since switching over to Pet Desk, we process (electronic and mail) reminders as well as communicate with clients, costing less money with far better response.

So far, our clients and staff love the Pet Desk app. It has opened up new methods of communication with our clients, including adding a personal touch by sending pictures of their pets via text while visiting us...without our staff losing privacy or sharing their number. We can send group e-mails/messages to notify clients of upcoming events, closings, education, reminders for PE/vaccines, etc. We can handle scheduling, Rx refills, answer questions and resolve a lot of communication without having to use multiple resources. With today's busy schedules, I find that our clients like the "text" option over calling.

As a client/pet owner, I love having the app (even though I have regular access to my pet's records) to add reminders, show pictures of my pets to friends/family, have access to my pet's records for immediate release of info, etc. I can edit/add information/details (diet, license/microchip #), add additional "providers" (local emergency services, specialist referrals, boarding, grooming, training, day care, pet stores, etc.) without other companies accessing the client/patient information or privacy. Any editing done is non-medical information and does not transfer to our software; Pet Desk only sends updated information to the client's account, the practice never receiving data. The app even allows me to look at my pet's medication history, dates filled, quantity and instructions for administering. Another "perk" is that we have ASPCA pet insurance as a "provider" in our app, encouraging and allowing our clients to look into pet insurance without pressure.

In addition to the app being a great tool for our practice, the service provided by the Pet Desk team has been phenomenal. Any questions that we've had were answered quickly and their support always positive and personable!

Vorteile

So far, our clients & staff love the Pet Desk app. It has opened up new methods of communication w/our clients, including adding a personal touch by sending pictures of their pets via text while visiting us w/out our staff losing privacy or sharing their number. We can send group e-mails/messages to notify clients of upcoming events, closings, education, reminders for PE/vaccines, etc. We can handle scheduling, Rx refills, answer questions & resolve a lot of communication w/out having to use multiple resources. W/today's busy schedules, I find that our clients like the "text" option over calling. As a client/pet owner, I love having the app to add reminders, show pictures of my pets to friends/family, have access to my pet's records for immediate release of info, etc. I can edit/add information/details (diet, license/microchip #), add additional "providers" (local emergency services, specialist referrals, boarding, grooming, training, day care, pet stores, etc.) w/out other companies accessing the client/patient information or privacy. Any editing done is non-medical information & does not transfer to our software; Pet Desk only sends updated information to the client's account, the practice never receiving data. The app even allows me to look at my pet's medication history, dates filled, quantity & instructions for administering. Another "perk" is offering ASPCA pet insurance w/out the clients feeling pressured.

Nachteile

I wish it would truly integrate w/our software and lab. Otherwise it's a great addition and better than other options we've looked into.

Thomas
Gesamtbewertung
  • Branche: Tierarzt
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Weiterempfehlungsquote 9.0 /10

Excellent veterinary support software.

Bewertet am 17.6.2019

Positive experience overall.

The appointment reminder texts/emails have been outstanding. The...

Positive experience overall.

The appointment reminder texts/emails have been outstanding. The reduction in no calls/no shows is super helpful, as well as the appointment confirmation reminders generating cancellations that are not last minute. This allows the clinic to make much better use of it's already stretched resources.

I do like the provision of a company website, and I would like to do more customization with it in the near future.

Vorteile

The biggest selling point of PetDesk for my clinic was the automated due date and appointment reminders. We didn't have a large amount of no calls/no shows prior to PetDesk implementation, but now that we use PetDesk that number is the smallest is has ever been. Our no calls/no shows are in the single digits each week.

No longer having to print out and stamp/mail hundreds of reminder postcards every month is another thing I will definitely not miss.

Nachteile

I wish there was a way to filter out or prevent certain kinds of appointment requests.

For example, I manage a single doctor practice and this DVM has a MASSIVE clientele. He is booked out 1-2 weeks constantly. We ceased to take new clients a couple years ago in hopes that he could get his work load under control (still a work in progress). I get a large number of requests from new clients, and I have to turn them all away. I am not sure how such a feature would even be possible, but it would be nice if there was a way to only allow those with an existing record match to request appointments.

The other gripe is similar to the first. I wish there was a way to prevent clients from requesting surgical appointments without first having a related exam/UTD vacs. It's a hassle to have to contact someone who has not had their pet in for an exam in 3 years and explain to them why we cannot simply schedule a dental, and then have to listen to the counterargument that if an exam is necessary, they should not have been able to request the surgery appointment as they did.

Last complaint, and it is small. I wish the character limit outside of "direct messaging" was not so small. Having to find ways to summarize why I am suggesting alternative appointments to what the client requested in such a small number of characters is a hassle.

Julie K
Gesamtbewertung
  • Branche: Tierarzt
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 6.0 /10

Navigating Covid-19 with the help of PetDesk

Bewertet am 14.1.2021

Despite their current limitations I think that PetDesk has been an incredibly valuable tool and...

Despite their current limitations I think that PetDesk has been an incredibly valuable tool and came along just in time to help our small staff manage the dramatic changes we all faced with the constraints imposed by the Covid virus.

I also really appreciate their allowing us to opt out of all marketing preserving our direct client patient relationship without the optics of having sold our client list for economic advantage.

Their support staff has not only been prompt in resolving problems, they were incredibly tolerant of frantic "I can't make this work right" emails or chats. They have all been very kind and understand that we know about your pet but we probably don't know about your desk!

Vorteile

We initiated PetDesk in February and in March we were deploying our first mass message to reach out to our clients with our Covid-19 protocol announcement. The timing for taking on this platform could not have been better. With phone ordering, check in and check out the functionality of communicating through PetDesk messaging allowed our small staff to keep up with the exhilarating phone load.

Nachteile

The mass messaging platform still needs some development. Message composition is very primitive in its capabilities. To not be able to place pictures and be able to preview the whole message as it will be seen when it is published makes it very difficult to produce a professional product.

I do wish that the texting message characters was extended so you don't have to spend time massaging messages into a small space or have them fragmented in multiple sends.

Lisa
Gesamtbewertung
  • Branche: Tierarzt
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Time saver & great compliance addition

Bewertet am 29.1.2019

Overall, PetDesk has saved staff time when having to schedule appointments and deal with the...

Overall, PetDesk has saved staff time when having to schedule appointments and deal with the reminder system. We believe PetDesk has also been a great tool for client retention, gaining new clients, and client compliance. We've also noticed that our amount of no show appointments has almost diminished thanks to PetDesk. We vetted several other services before making our choice and PetDesk was the best for our practice. It is also nice that it includes statistics and clients can leave reviews that we see on PetDesk and can address any issues that may arise in the reviews.

Vorteile

I love that we no longer have to spend loads of time sorting through 1st, 2nd and 3rd reminders. We have been able to customize our appointment reminders to clients. We are able to alter our appointment time slots. Being able to send out mass e-mails about upcoming promotions or closings is also a great addition. We preferred a service that did not make alterations or use our scheduler so that we would limit any simultaneous scheduling errors and still have control of our daily appointment and block offs since they change. Our clients love that they can e-mail questions and request medication refills through the app. We spend less time on the phone scheduling appointments which frees up the tech staff since they are responsible for phones.

Nachteile

I wish that we had a calendar on our app end that would allow us to have black out dates for upcoming holidays or closings. Instead, we have to go in and block out a day ahead of time and then remember to open the availability again once we are back to work. We wish that new clients had to enter more information when requesting an appointment. The information is very incomplete and we always have to play phone tag to get complete information as well as a better understanding of their situation. As well, it would be nice if when a client chooses to schedule a surgery they are only allowed to choose from the days we do surgeries.

Tracy
Gesamtbewertung
  • Branche: Tierarzt
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Can't imagine doing what we do without the help of Pet Desk!

Bewertet am 3.5.2018

Increased compliance from our clients due to the fact there are more ways they can contact us now....

Increased compliance from our clients due to the fact there are more ways they can contact us now. We also get the benefit of cutting back on some of our incoming calls now and can answer client requests (via the Pet Desk Dashboard) at a time that doesn't take away from our face-to-face interactions with customers in the clinic.

Vorteile

Our clients love that they can make appointments, refill meds and be reminded of appointments through their Pet Desk app. People lead busy lives and don't often have time to call our clinic during the day so using the Pet Desk app has been great for our customers. Our compliance with health service reminders has improved since now it is even easier to schedule visits with us. We also love that the clinic saves money on postage and reminder postcards because Pet Desk is able to send emails to the clients who prefer them, and send postcards to the rest. Most of our clients prefer email so there has been a great cost savings there. We now have an easy way to send messages to our clients as well as send mass emails to them when necessary. In addition to all of the great features Pet Desk has to offer we are also very happy with the customer service we receive from the Pet Desk team whenever we have questions.

Nachteile

So far we haven't found anything we don't like about the software. If we could change anything we would like to personalize the photos that our clients see when they land on a Pet Desk page from our website. For instance, when our clients (who are not app users) click to schedule an appointment from our website, we don't love the page they land on. We are a feline only practice and, although we love dogs too, would like to be able to choose a cat-only photo for this page.

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PetDesk Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über PetDesk.

PetDesk bietet folgende Kostenpläne an:

  • Ab: 249,00 $/Monat
  • Preismodell: Abonnement
  • Gratis Testen: Verfügbar

PetDesk hat die folgenden typischen Kunden:

Selbstständig, 2–10, 11–50, 51–200, 201–500

PetDesk unterstützt die folgenden Sprachen:

Englisch

PetDesk unterstützt die folgenden Geräte:

Android (mobil), iPhone (mobil), iPad (mobil)

PetDesk kann in folgende Anwendungen integriert werden:

ASI-ware, Covetrus Pulse, Hippo Manager

PetDesk bietet folgende Optionen für Kundensupport:

E-Mail/Helpdesk, FAQ/Forum, Wissensdatenbank, Telefon-Support, Chat

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