GoFrugal
Über GoFrugal
GOFRUGAL ist ein Anbieter von POS-Abrechnungssoftware (Point of Sale), die eine Reihe von Einzelhandels-, Restaurant- und Vertriebslösungen für verschiedene Branchen umfasst. Dazu gehören Supermärkte und Lebensmittelläden, Hypermärkte und Abteilungen, Pharma- und Gesundheitswesen, Bekleidung und Schuhe, Lifestyle, Mode, Optiker, Sport und Spiele, Spa und Salon, Elektrik, Bücher, Bürobedarf, Hardware, Sanitäranlagen und mehr. Jede der verfügbaren Lösungen für die Geschäftsautomatisierung ist auch mit mehreren mobilen Apps und Cloud-Bereitstellungen gekoppelt, wobei letzteres monatlich und jährlich pro Knoten pro Register berechnet wird.
Der Cloud POS von GOFRUGAL ist von überall über jedes Gerät zugänglich und profitiert dank Datensynchronisierung von Online- und Offline-Funktionen. Zu den Kernfunktionen gehören ein Multi-Store-Management, das eine zentrale Verwaltung der Lieferanten sowie ein vollautomatisches Verfahren für den Einkauf und Nachbestellungen unterstützt. Dazu gehören das Erfassen, Erstellen und Generieren von Einkäufern, Kaufaufträgen und GIN/GIR sowie die Abwicklung von Genehmigungen. Die Inventarkontrolle erleichtert die Bestandsführung von der Beschaffung bis zum Verkauf, während BI-gestützte Funktionen für die Berichterstattung das Feedback zur Verkaufsleistung direkt an den E-Mail-Posteingang liefern. Darüber hinaus bietet GOFRUGAL eine Auswahl an begleitenden mobilen Apps für iOS- und Android-Geräte, welche die App WhatsNow POS Owner für Echtzeit-Updates des Shops, myPulse zum Sammeln von Kundenfeedback, ServQuick für den Express-Checkout und Insight für Analysefunktionen für den Einzelhandel enthalten.
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- Branche: Computer-Software
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
RESTAURANT POS -RPOS6.5 REVIEW
Bewertet am 18.5.2019
It is a perfect software to have it in your business to have a 360 degrees view of you business...
It is a perfect software to have it in your business to have a 360 degrees view of you business operations. I am satisfied and would highly recommend to my business partners.
Vorteile
The software is really fantastic in the sense that i have visibility of the current stock of goods/products in my stores, stock level update, real-time sales reports & able to see the fastest/slowest moving items - all these are visible anytime anywhere on a mobile device i.e thro' Whatsnow App.
I wouldn't miss to mention the quick 24/7 support service, very efficient to mention the least. Very much satisfied with this.
Quick setup of the product - within no time, you started selling through Gofrugal Software with happy results.
Nachteile
The company should be proactive to get feedback from its clients on the use of their product to ensure that the client utilize the system/product functionality to the fullest...... coz i found out that some crucial functionality are not being utilized reason being it is not known that they exist. With this kind of feedback, the company would be able to narrow down on areas that need training.
- Branche: Einzelhandel
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Weiterempfehlungsquote 6.0 /10
A few suggestions that can benefit all your clients
Bewertet am 24.3.2021
Overall, I'd rate the experience a little above fair. I have shared a lot of suggestions and the...
Overall, I'd rate the experience a little above fair. I have shared a lot of suggestions and the discussions are not being taken very seriously. Some essential features are still needed in the software which can definitely make this one of the best software in the industry. Some existing features are not complete and they are blunt. They can be improved by taking direct suggestions from the customers' experience. A recent happening was regarding the ORDER EASY APP. There were a lot of glitches in the app but it was very hard to commincate with you and I had to spend a lot of time and money to develop a new app with other company. I will be happy to share more views on the Gofrugal product and improvement suggestions over a google meet if possible. You may contact me over my email if you are interested.
Vorteile
I like the many solutions that this software has to offer. A lot of the solutions that come along are really great and make the work easy. A lot of the common issues being faced in the FMCG retail sector are already addressed in the software. Also, I would like to appreciate the kind and respectful attitude of all the staff, especially, [SENSITIVE CONTENT HIDDEN]. However, improvements are needed in a lot of areas.
Nachteile
Yes. Definitely. There are a lot of features that can be updated and a lot of other modern features are to be included as well.
1. A lot many offer management scheme exists. But majority of them are useless for HQ customers having central pricing and offer management. As we have multiple outlets, we are unable to work out offers for our customers centrally. Most of the offers can be set only in the RPOS which is not the way forward. Also in today's market offers using promo codes must be made available.
2. There is no real solution to handle damaged products. Practically, the process is a lot more complex one than just transferring it to a sub location and using the wastage entry module in the software. This creating a lot of financial trouble for us.
3. No way to bulk update Markup/Markdown price setting for products in HQ.
4. No way to identify the minimum/maximum stock level of the products as a variable. The minimum stock level for 20000+ products cannot be determined easily and varies outlet to outlet, product to product. These values must be picked up from the sales data of the product. Also, there is no notification or interface to know the stocks approaching zero and order them before approaching zero.
5. No way to print shelf price cards for products directly from the software after purchase entry so as display them on rack.
6. Big lag in solving issues. When an emergency situation arrives there is no point of contact to solve it asap.
Antwort von GOFRUGAL Technologies
Thank you for sparing your time and sharing the review. We definitely look into your feedback and work on it
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Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
Poor Design, Inflexible Service, Poor Retainership
Bewertet am 10.4.2016
I have a startup company(a restaurant in Gurgaon) and purchased GoFrugal POS on annual contract....
I have a startup company(a restaurant in Gurgaon) and purchased GoFrugal POS on annual contract. The first call from Gofrugal, Selling of software, Sales and setup was done as swift as possible. I was impressed. The first bummer was when I had to avail software training within 1-2 weeks, else my "training period" will expire and I will have to pay for software training later. The software training is 30% cost of the whole software. Bizzare but true.
The online support definitely works very well. You call them and they are ready to offer you help. The problem is, what all help they will offer you free of charge. We had to ask them enable to enable printing KOT and were told about charges that would need to be paid.
The problem is - when you are new in business, such things are not well known to you as business and GoFrugal kept surprising us with basic facilities coming out to be chargeable.
The biggest problem is the poor user interface of product - this is an old school design and when I started to use it, I realize the software poor user interface slows me down as the time to complete one transaction is long. For e.g, when I have to take an "home delivery order" the interface is badly designed and it will take anything from 1 mins to 3-4 mins to take 1 order, which is not acceptable. it slows the capability to process orders.
Do research yourself or ask for trial and use it well before making an opinion.
Antwort von GOFRUGAL Technologies
Dear Mr. Gaurav,
We are sorry that we haven't met your expectations. Delighting & serving customers with transparency has been at the heart of GoFrugal. We are the first to introduce a myGoFrugal app for our customers to help raise support tickets, check resolution timelines, chat, re-open or escalate and rate the experience. You can download it for free - from Play store and App store
You purchased 'Standard' edition of our software on a subscription basis which includes 2 training coupons (4 hours each) worth Rs. 6,000+Taxes, which you have the right to handover on satisfactory training. Since new employees joined you, you had requested for additional training visits, which is a paid service - http://bit.ly/2avFBPr. Our 24x7 Assure Care system takes care of product bugs, issues, breakdowns etc. Re-training and additional print profiles are services that needs professional consultation and thus we recommend you to pay and buy additional coupons
We are eager to help you & solve this
- Branche: Automotive
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
GoFrugal
Bewertet am 25.3.2021
If any new development required based on our business requirement, it is taking to complete too...
If any new development required based on our business requirement, it is taking to complete too long time to take discuss, meeting, development & delivery
Vorteile
Online credit limit / days approval
HQ reports
Consolidated TB / P&L and BS reports
Nachteile
Patch update very critical some times
each and every outlet update separately currently we are having 25 outlets. In future if it is increase the outlets Patch update is very critical process. Minimum we are spending 1 to 1 1/2 hour per outlet
Online transactions in cloud based
Outlet connect to customer support team (online support) it is taking the connection more than a half day also
We have only 1 server & 1 client for each outlet, If support team connected unable to use
Backup taking more than 30 mins some times
centralised options superuser & users in outlets
Backup need to update external hard disk or in cloud from outlets
Stock Ageing report in HQ
Offer / Discount reports
Antwort von GOFRUGAL Technologies
Dear Mr Dinakaran, Thank you for your feedback. Our team has been continuously working on reducing the patch size and the time consumed for patch update. We will definitely look into your feedback and work on it. Also our team member will reach you along with the next step of action on the feedback you have shared.
- Branche: Bekleidung & Mode
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 6.0 /10
Mixed Feeling
Bewertet am 24.3.2021
Overall experience with Gofrugal has been satisfactory.
Overall experience with Gofrugal has been satisfactory.
Vorteile
Using the Software, we are able to monitor the business in real time from anywhere in the world. The software gets updated regularly. The bugs are cleared and new features are added. Lots of options and reports available
Nachteile
The accounting side of the software needs to be improved. There should be an option for the users to design the reports from the data available. An option to back-up data and separate the database on basis of financial year would help to reduce the cost of ownership of software. Proper user manual of the software is not available. Hence not even 50% of the features of the software not being used. Currently the software gets an update every week. It's difficult to keep software up-to-date at shop.
Antwort von GOFRUGAL Technologies
Thanks so much for your feedback! We're really glad that you are enjoying our product and service. Our team has been continuously working on reducing the patch size and the time consumed for patch update. We will definitely look into your feedback and work on it.
GoFrugal Häufig gestellte Fragen
Weiter unter folgen häufig gestellte Fragen über GoFrugal.F. Welche Preispläne bietet GoFrugal an?
GoFrugal bietet folgende Kostenpläne an:
- Ab:
- Preismodell: Kostenlose Version, Abonnement
- Gratis Testen: Verfügbar
F. Wer sind die typischen Nutzer von GoFrugal?
GoFrugal hat die folgenden typischen Kunden:
Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000
F: Welche Sprachen werden von GoFrugal unterstützt?
GoFrugal unterstützt die folgenden Sprachen:
Englisch
F. Unterstützt GoFrugal mobile Geräte?
GoFrugal unterstützt die folgenden Geräte:
Android (mobil), iPhone (mobil), iPad (mobil)
F. Mit welchen anderen Applikationen integriert GoFrugal?
GoFrugal kann in folgende Anwendungen integriert werden:
Adobe Commerce, Microsoft Dynamics GP, MobilityeCommerce, Pathfinder, Razorpay, SAP S/4HANA Cloud, Shopify, Tallium, Zepo ecommerce
F. Welche Varianten der Kundenbetreuung bietet GoFrugal an?
GoFrugal bietet folgende Optionen für Kundensupport:
E-Mail/Helpdesk, FAQ/Forum, Wissensdatenbank, Telefon-Support, 24/7 Live-Support, Chat
Ähnliche Kategorien
Sieh alle für GoFrugal gefundenen Softwarekategorien an.
- Barcode Software
- Bäckereisoftware
- Lebensmittelverwaltung Software
- Kassensysteme
- Gastronomie Software
- Kassensysteme für Gastronomie
- Convenience Store & Ladensoftware
- iPad Kassensysteme
- Apothekensoftware
- Kassensysteme für Einzelhandel
- Lieferservice Software (Food Delivery)
- Bekleidungsmanagement Software
- Warenwirtschaftssysteme
- SCM Software (Supply Chain Management)
- Inventarisierungssoftware
- Software für Einzelhandel
