BOSS Solutions Suite

BOSS Solutions a FrontRunner in Help Desk Software

4,6 /5 (93 Bewertungen) Eine Bewertung schreiben

BOSS Solutions Suite Übersicht

Was ist BOSS Solutions Suite?

The BOSS Solutions Suite is a fully integrated ITIL based Service Desk/Help Desk and IT Asset Management solution available on-premise or on the cloud. It incorporates an award winning user-friendly interface and a powerful Service Catalog. BOSS has been highly ranked by customers for providing an affordable ITSM solution with great user experience, wide range of features, and excellent customer support. Our solutions have helped organizations to improve overall efficiency and user satisfaction.
Major capabilities include advanced Incident, Problem & Change Management that provides Help/Service Desk functionality, complete Asset Management capability, and a Service Catalog that provides full flexibility in creating customs forms that make it extremely easy for users to enter, monitor and if appropriate approve service requests. Reporting capabilities include a comprehensive array of standard reports and charts. Customizable widgets allow Dashboards to be modified to meet the needs of all technicians using the system. Mobile apps for iOS and Android allow for remote access for all capabilities.

BOSS Solutions Suite Übersicht

Kosten

Beginnt ab
19,00 $/Monat

Preisoptionen

Gratis Testen
Abonnement
Preis-Leistungs-Verhältnis

Essential version costs $ 19 per agent / per month / billed yearly
Professional version costs $ 39 per agent / per month / billed yearly
Enterprise version costs $ 69 per agent / per month / billed yearly


BOSS Solutions Suite Funktionen

Geräte
Unternehmensgröße
K M G
Märkte
Vereinigte Staaten von Amerika
Unterstützte Sprachen
Englisch

Medien

Boss Solutions Suite customizable dashboard screenshot
Boss Solutions Suite incident management screenshot
Boss Solutions Suite tickets & routing screenshot
Boss Solutions Suite configuration management screenshot
Boss Solutions Suite user settings screenshot
Videos zu BOSS Solutions Suite Videos zu BOSS Solutions Suite BOSS Solutions Suite Screenshot: Boss Solutions Suite customizable dashboard screenshot BOSS Solutions Suite Screenshot: Boss Solutions Suite incident management screenshot BOSS Solutions Suite Screenshot: Boss Solutions Suite tickets & routing screenshot BOSS Solutions Suite Screenshot: Boss Solutions Suite configuration management screenshot BOSS Solutions Suite Screenshot: Boss Solutions Suite user settings screenshot

BOSS Solutions Suite Bewertungen

BOSS Solutions Suite Bewertungen

Gesamtbewertung
4,6
/
5
Ausgezeichnet
57

Sehr gut
35

Durchschnitt
1

Gering
0

Schlecht
0

Preis-Leistungs-Verhältnis
4,7
Funktionen
4,4
Bedienkomfort
4,5
Kundenbetreuung
4,8
99% haben diese Anwendung empfohlen
William ".

BOSS Support Central - A Remote Support Must Have!

We have been with BOSS for over 5 years, and they provide exceptional customer service. Anytime that we have identified an issue, [SENSITIVE CONTENT HIDDEN] has been available to troubleshoot and report bugs to have it fixed in their next software release. They appreciate feedback and work to keep their product up to date.


Mit Google übersetzen
Gary K.

Awesome product and support team for automating and streamlining your service desk.

We migrated from a legacy on-prem solution to a BoSS on-prem solution which we easily migrated to the BoSS SaaS solution. All of our information was easily migrated forward as we needed to make organizational changes. The BoSS solution suite is capable, flexible, adaptable, and easy to use, which has resulted in significant process improvements for our organization.


Mit Google übersetzen
Ginger J.

Technology Specialist

It's a great product for inventory and work orders. I'm not really impressed about the reports or how the work orders print. I really like how it works with AD to pull in MS equipment.


Mit Google übersetzen
Ronald B.

Excellent platform for Service Desk

We use BOSS service desk to manage the service desk requests, 811 (Call before you DIG) requests, inventory management and reporting of all these key metrics.


Mit Google übersetzen
Ben S.

Always can find new ways to leverage BossDesk to do more.

BossDesk is providing us with a solid ticketing system. The additional features like being able to turn emails into tickets makes this product very useful.


Mit Google übersetzen
William ".
Branche: Versorgungsunternehmen
Untern. Größe: 201-500 Mitarbeiter
Übersetzen auf: Deutsch
Übersetzen auf: Deutsch

BOSS Support Central - A Remote Support Must Have!

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 17.6.2020
Quelle der Bewertung: Capterra

We have been with BOSS for over 5 years, and they provide exceptional customer service. Anytime that we have identified an issue, [SENSITIVE CONTENT HIDDEN] has been available to troubleshoot and report bugs to have it fixed in their next software release. They appreciate feedback and work to keep their product up to date.

Vorteile

The ability to login to Support Central from anywhere at anytime and process tickets is something that we cannot live without in the new COVID19 world. We have not missed a beat, and our end users are receiving the support that they want and expect in a timely, professional manner because of it. The Dashboard area allows for the creation of widgets to monitor ticket assignments, counts and more on the fly. We utilize routing, templates and automatic responses to make sure support issues are addressed as quick as possible.

Nachteile

We are very pleased with the product. The only recommendation that I have is for them to invest in a training and tutorial area for technicians to easily reference to learn of new features or to learn about how to get the most out of the product.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 9.0/10

Gary K.
Branche: Staatsverwaltung
Untern. Größe: 1.001-5.000 Mitarbeiter
Übersetzen auf: Deutsch
Übersetzen auf: Deutsch

Awesome product and support team for automating and streamlining your service desk.

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 26.6.2020
Quelle der Bewertung: Capterra

We migrated from a legacy on-prem solution to a BoSS on-prem solution which we easily migrated to the BoSS SaaS solution. All of our information was easily migrated forward as we needed to make organizational changes. The BoSS solution suite is capable, flexible, adaptable, and easy to use, which has resulted in significant process improvements for our organization.

Vorteile

The integration and automation of service requests, and the ability to create a service request from multiple avenues. Being a SaaS solution enables access to tickets and inventory from any location and from any device. We are able to update our field techs with ticket assignments or ticket updates while they are in the field, and the techs are able to update the service ticket from the field with the latest information. This makes reporting close to real-time.

Nachteile

There's nothing that I can point to that I would regards as liking least about the solution, other than the solution won't actually perform the physical work itself :-)

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Ginger J.
Übersetzen auf: Deutsch
Übersetzen auf: Deutsch

Technology Specialist

Bewertet am 15.3.2017
Quelle der Bewertung: Capterra

It's a great product for inventory and work orders. I'm not really impressed about the reports or how the work orders print. I really like how it works with AD to pull in MS equipment.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Ronald B.
Branche: Staatsverwaltung
Untern. Größe: 501-1.000 Mitarbeiter
Übersetzen auf: Deutsch
Übersetzen auf: Deutsch

Excellent platform for Service Desk

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 16.1.2020
Quelle der Bewertung: Capterra

We use BOSS service desk to manage the service desk requests, 811 (Call before you DIG) requests, inventory management and reporting of all these key metrics.

Vorteile

Our agency likes the flexibility within the platform. We use it to collaborate with our internal users as well as some of our external vendors. The platform allows our employees to keep all service tickets in one solution.

Nachteile

At this time we do not have any issues with the platform.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Ben S.
Branche: Bildungsmanagement
Untern. Größe: 1.001-5.000 Mitarbeiter
Übersetzen auf: Deutsch
Übersetzen auf: Deutsch

Always can find new ways to leverage BossDesk to do more.

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 17.12.2019
Quelle der Bewertung: Capterra

BossDesk is providing us with a solid ticketing system. The additional features like being able to turn emails into tickets makes this product very useful.

Vorteile

The software is easy to use and allows you to create customizable service requests, which has proven to be VERY helpful. There are a lot of features associated with BossDesk that allow you to feed into the application with email or Google, and this has proven to be a game changer for us. We can create a "comment" in a Google doc and use the Boss postbox feature to create a ticket off of this comment. We also can have a piece of IT equipment email a ticket into Boss when there is an outage. There are a lot of little integrations like these two examples that extend the usefulness of the application.

Nachteile

BossDesk has a dashboard with widgets that display ticket counts and allows you to open a view of those tickets - I wish it could use "custom" fields from the service requests to create dashboard items. Also, management would like to see more reporting features. All in all, still not too much downside to BossDesk.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 9.0/10

Nutzerempfehlung
9,1/10
Basierend auf 93 Benutzerbewertungen
Vergleiche Nutzerempfehlungen mit Alternativen
Mit Alternativen vergleichen

BOSS Solutions Suite Preis

BOSS Solutions Suite Preis

Beginnt ab
19,00 $/Monat
Gratis Testen
Abonnement
Preis-Leistungs-Verhältnis

Essential version costs $ 19 per agent / per month / billed yearly
Professional version costs $ 39 per agent / per month / billed yearly
Enterprise version costs $ 69 per agent / per month / billed yearly

Essential version costs $ 19 per agent / per month / billed yearly
Professional version costs $ 39 per agent / per month / billed yearly
Enterprise version costs $ 69 per agent / per month / billed yearly

Preis-Leistungs-Verhältnis
4,7/5
Basierend auf 93 Benutzerbewertungen
Vergleiche das Preis-Leistungs-Verhältnis mit Alternativen
Mit Alternativen vergleichen

BOSS Solutions Suite Funktionen

BOSS Solutions Suite Funktionen

API
Aktivitäts-Dashboard
Automatische Benachrichtigungen
Berichterstattung und Statistik
CRM-Integration
Chat
E-Mail-Integration
Echtzeitüberwachung
Integration von Dritten
Kundenspezifisches Branding
Multi-Channel-Kommunikation
Self-Service Portal
Social-Media-Integration
Sofortnachrichten
Supportticket-Management
Umfragen & Feedback
Warnungen / Eskalation
Wissensbasis-Management
Workflow-Management
Überwachung
Funktionen
4,4/5
Basierend auf 93 Benutzerbewertungen
Vergleiche Funktionen mit Alternativen
Mit Alternativen vergleichen

Kategorien

Zusätzliche Informationen für BOSS Solutions Suite

Zusätzliche Informationen für BOSS Solutions Suite

Schlüssel-Features von BOSS Solutions Suite

  • Activity Tracking
  • Alerts / Escalation
  • Assignment Management
  • Audit Trail
  • Change Management
  • Compliance Management
  • Configuration Management
  • Contract Management
  • Customer Database
  • Customizable Branding
  • Dashboard
  • Disposal Management
  • Document Storage
  • Email Integration
  • Escalation Management
  • Event Logs
  • Hardware Inventory
  • Incident Management
  • Inventory Management
  • Knowledge Base
  • Location Tracking
  • Mobile Access
  • Multi-Channel Communication
  • Problem Management
  • Procurement Management
  • Remote Access
  • Remote Control
  • Reporting
  • Requisition Management
  • Rich Text Editor
  • SLA Management
  • Self Service Portal
  • Software Inventory
  • Supplier Management
  • Task Management
  • Ticket Management
  • Workflow Management

Vorteile

• Improve response times to address user problems - Through the use of Self Service Portal and Knowledge Base, technicians can spend less time with the user to understand their requirements and therefore improve response times.

• Ensure the right people are assigned to the request- The routing engine can be configured to ensure that the most appropriate available resource is assigned to address each request, and “watchers” can be included to stay informed

• Service Catalogs dramatically improve service delivery and user satisfaction - Providing an online Service Catalog is the easiest and most effective of way of reducing the time and cost of delivering services while improving the user experience.

• Easy to create custom forms to address all needs - Administrators have the ability to customize the service catalog by creating forms using a drag and drop interface that are both very easy to use and provide limitless options to satisfy all user needs.

• Dashboard and Reports configurable for individual needs - Flexibility in configuration of reporting capabilities provide management with the necessary tools and metrics to meet objectives and business needs

BOSS Solutions Suite Häufig gestellte Fragen

BOSS Solutions Suite Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über BOSS Solutions Suite.

F. Welche Preispläne bietet BOSS Solutions Suite an?

BOSS Solutions Suite bietet folgende Kostenpläne an:

Beginnt ab: 19,00 $/Monat

Preismodell: Abonnement

Gratis Testen: Verfügbar

Essential version costs $ 19 per agent / per month / billed yearly Professional version costs $ 39 per agent / per month / billed yearly Enterprise version costs $ 69 per agent / per month / billed yearly

F. Was sind die Hauptfunktionen von BOSS Solutions Suite?

BOSS Solutions Suite bietet die folgenden Funktionen:

  • Activity Tracking
  • Alerts / Escalation
  • Assignment Management
  • Audit Trail
  • Change Management
  • Compliance Management
  • Configuration Management
  • Contract Management
  • Customer Database
  • Customizable Branding
  • Dashboard
  • Disposal Management
  • Document Storage
  • Email Integration
  • Escalation Management
  • Event Logs
  • Hardware Inventory
  • Incident Management
  • Inventory Management
  • Knowledge Base
  • Location Tracking
  • Mobile Access
  • Multi-Channel Communication
  • Problem Management
  • Procurement Management
  • Remote Access
  • Remote Control
  • Reporting
  • Requisition Management
  • Rich Text Editor
  • SLA Management
  • Self Service Portal
  • Software Inventory
  • Supplier Management
  • Task Management
  • Ticket Management
  • Workflow Management

F. Wer sind die typischen Nutzer von BOSS Solutions Suite?

BOSS Solutions Suite hat die folgenden typischen Kunden:

Großunternehmen, Öffentliche Verwaltung, Mittlere Unternehmen

F: Welche Sprachen werden von BOSS Solutions Suite unterstützt?

BOSS Solutions Suite unterstützt die folgenden Sprachen:

Englisch

F. Welche Preispläne bietet BOSS Solutions Suite an?

BOSS Solutions Suite hat folgende Preismodelle:

Abonnement

F. Unterstützt BOSS Solutions Suite mobile Geräte?

BOSS Solutions Suite unterstützt die folgenden Geräte:

Android, iPhone, iPad

F. Mit welchen anderen Applikationen integriert BOSS Solutions Suite?

BOSS Solutions Suite kann in folgende Anwendungen integriert werden:

TeamViewer

F. Welche Varianten der Kundenbetreuung bietet BOSS Solutions Suite an?

BOSS Solutions Suite bietet folgende Optionen für Kundensupport:

Telefon-Support, Forum, Wissensdatenbank, Video-Anleitungen