--- description: Ausführliche Erfahrungsberichte zu Document360 mit detaillierten Infos zu Funktionen, Preisen und Bewertungen. Verschaff dir einen schnellen Überblick zu Benutzerfreundlichkeit, Vor- und Nachteilen & vergleiche Document360 mit ähnlichen Produkten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Document360 Erfahrungen, Kosten & Bewertungen | GetApp Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Wissensmanagement Tools](/directory/257/knowledge-management/software) > [Document360](/software/120723/document360) # Document360 Canonical: https://www.getapp.de/software/120723/document360 Seite: 1 / 13\ Weiter: [Nächste Seite](https://www.getapp.de/software/120723/document360?page=2) > Document360 ist eine Wissensdatenbankplattform, die es Nutzer\*innen ermöglicht, Self-Service-Wissensdatenbanken oder Hilfecenter zu erstellen und zu veröffentlichen, die Dokumentations-, Kategorisierungs-, Bearbeitungs- und Branding-Tools wie Abschriftenunterstützung, Versionsverwaltung und Rollback, Vorschaufunktionalität und mehr verwenden. > > Bewertung: **4.7/5** von 290 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.7/5** | 290 Nutzerbewertungen | | Bedienkomfort | 4.7/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.8/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.5/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.5/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Kovai.co - **Region**: Sidcup, UK - **Gegründet**: 2017 ## Gewerblicher Kontext - **Preismodell**: (Kostenlose Version verfügbar) (Kostenlose Testversion) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) - **Unterstützte Sprachen**: Englisch, Französisch, Portugiesisch, Spanisch - **Verfügbare Länder**: Afghanistan, Albanien, Algerien, Amerikanisch-Samoa, Amerikanische Jungferninseln, Andorra, Angola, Anguilla, Antigua und Barbuda, Argentinien, Armenien, Aruba, Aserbaidschan, Australien, Bahamas, Bahrain, Bangladesch, Barbados, Belarus, Belgien und 208 weitere ## Funktionen - API - Aktivitäts-Dashboard - Aktivitäts-Verfolgung - Alarmfunktion / Benachrichtigungen - Anpassbare Berichte - Anpassbare Felder - Anpassbare Vorlagen - Benutzer-Management - Berichterstattung / Analyse - Berichterstattung und Statistik - Catalog Management - Content-Management - Dashboard - Daten-Import / -Export - Discussions/Forums - Dokumentation - Dokumentenmanagement - Dokumentenspeicher - Drag-and-Drop - Drag-and-Drop-Editor ## Integrationen (29 insgesamt) - Amplitude - Crisp - Crowdin - Disqus - Drift - Freshchat - Freshdesk - Freshmarketer - Fullstory - Google Analytics 360 - Google Tag Manager 360 - Gorgias - Heap - Hotjar - Intercom ... und 14 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - Chat ## Category - [Wissensmanagement Tools](https://www.getapp.de/directory/257/knowledge-management/software) ## Ähnliche Kategorien - [Wissensmanagement Tools](https://www.getapp.de/directory/257/knowledge-management/software) - [Wissensdatenbank Software](https://www.getapp.de/directory/2823/knowledge-base/software) - [IT-Dokumentationssoftware](https://www.getapp.de/directory/3860/it-documentation/software) - [API Software](https://www.getapp.de/directory/559/api-management/software) ## Alternativen 1. 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August 2025* | Informationstechnologie & -dienste | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: I like most about Document360 is how well it balances structured content management with a clean, distraction-free editing experience. > > **Nachteile**: With very large articles containing lots of media, the live preview can feel a bit slow to load or refresh. > > My overall experience with Document360 as a technical writer has been very positive, especially for managing large, structured knowledge bases. The Version history, draft/publish states, and contributor roles help keep the workflow clean when multiple writers are working in the same space. ----- ### "An Excellent Knowledge Base Platform" — 5.0/5 > **Jordan** | *17. Oktober 2024* | Computer-Software | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: - Intuitive, feature-rich platform - Excellent customer support with regular check-in calls - Ambitious, responsive development team committed to creating useful new features > > **Nachteile**: - Occasional technical issues with minor features/aspects of the platform. > > I've used many knowledge base platforms over the years to create, review, and curate large documentation repositories and they've all had their drawbacks. Document360 manages to be both feature-rich and easy to use, which is a combination you rarely see. The platform is so good, in fact, that we've migrated all of our documentation to it. What I like best about Document360, though, is the team behind it. The Kovai team clearly cares about the customer experience and building the best knowledge base platform out there. They are proactive, respond quickly and clearly when assistance is required, and clearly care about delivering a platform that provides a great customer experience. I'd recommend Document360 to anyone seeking an intuitive, modern knowledge base platform. ----- ### "Overall decent product" — 3.0/5 > **Sam** | *28. August 2025* | Marketing & Werbung | Empfehlungsbewertung: 5.0/10 > > **Vorteile**: Clear menu layout, very good support function and most functions simple to use. Able to easily move between projects and connect easily to own website through URL mapping and search functions > > **Nachteile**: The formatting of articles can be very temperamental and tricky to get right - takes some trial and error > > Customer services and support are very good - page creation and formatting can be difficult but overall I would recommend the product as a potential platofmr to use for FAQ sections and support pages. ----- ### "The Secure, Single Source of Truth for Enterprise Knowledge Management." — 5.0/5 > **MOHAMED** | *11. Dezember 2025* | Bekleidung & Mode | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: The most significant benefit is the excellent administrative control and content governance. The platform provides a single source of truth with robust version control and rollback features, which ensures content accuracy and consistency. The ability to create customizable workflows helps us streamline the review process with Subject Matter Experts (SMEs). We also greatly appreciate the responsive customer support. > > **Nachteile**: While the editor is intuitive, the overall user interface (UI) can be challenging to navigate for some new team members, presenting a learning curve. Additionally, the platform lacks robust mobile optimization, which impacts accessibility for team members who need to quickly access information on the go. There are also times when integrations with some external tools are not as deeply customizable as we would prefer. > > Document360 is fundamentally solving the problem of decentralized information silos and outdated/inconsistent articles. By providing a central, searchable repository, it has dramatically reduced the time employees spend searching for information, which boosts internal productivity. For our employees, the self-service knowledge base has been critical. It has led to a significant reduction in support tickets/calls, allowing our support agents to focus on more complex issues and lowering overall support costs. The in-depth analytics also help us identify content gaps and ensure we are continuously improving the content. ----- ### "Easy Knowledge Sharing with Document360" — 5.0/5 > **Punit** | *7. Oktober 2025* | Informationstechnologie & -dienste | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: I liked that Document360 makes it very easy to create, organize, and share knowledge in one place. Finding information is quick, and it helps me work faster without wasting time searching for answers. > > **Nachteile**: I didn’t like that sometimes the interface feels a bit complicated at first, and it can take time to learn all the features. I wish it was simpler and more intuitive. > > My experience with Document360 has been good. It helps me create and share information easily, keeps everything organized, and makes finding things quick. It takes a little time to learn all the features, but overall it makes my work much easier. ----- Seite: 1 / 13\ Weiter: [Nächste Seite](https://www.getapp.de/software/120723/document360?page=2) ## Links - [Auf GetApp anzeigen](https://www.getapp.de/software/120723/document360) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten