Shopmonkey
Shopmonkey
Über Shopmonkey
Shopmonkey ist eine cloudbasierte Autoreparaturlösung, die Unternehmen in der Automobilbranche bei der Verwaltung ihrer Prozesse durch Terminplanung, Fakturierung, Messaging, Berichterstattung und digitale Fahrzeuginspektionen unterstützt. Nutzer können Inventar verfolgen, den Bestellstatus aktualisieren und Lieferanten für den Einkauf fehlender Autoteile kontaktieren.
Zu den wichtigsten Funktionen von Shopmonkey gehören Wartungsplanung, Zeiterfassung für Techniker, CRM-Integration (Customer Relationship Management), Angebotserstellung, Abrechnung und Auftragsverwaltung. Teams können die Zahlungsdetails ihrer Kunden anzeigen und Zusammenfassungen von Rechnungen erstellen, um ausstehende Beträge zu berechnen. Durch die Kalenderintegration können KFZ-Werkstätten Termine verfolgen und die Effizienz der Mitarbeiter verbessern. Darüber hinaus enthält es anpassbare Vorlagen für verschiedene Zwecke wie Messaging, Inspektionsdokumentation und vordefinierte Antworten auf Bewerbungen.
Shopmonkey benachrichtigt Nutzer automatisch über Stellengenehmigungen, Terminbestätigungen, Rechnungszahlungen und mehr. Die Plattform lässt sich auch in verschiedene Drittanbieteranwendungen integrieren, darunter QuickBooks, PartsTech, Motor und Carfax.
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Nutzerbewertungen
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- Branche: Automotive
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Absolutely Love this software!!
Bewertet am 24.5.2019
Shopmonkey gets it, they understand what we need and are always right there if we have questions or...
Shopmonkey gets it, they understand what we need and are always right there if we have questions or suggestions!
Vorteile
It's modern and up to date. I can text customers quotes(and they can authorize), paid receipts, invoices, appointment reminders. I can log in from home or in the car on my phone and check everything. We are a new shop that opened in 2018, I stumbled upon Shopmonkey and was thrilled, signed up immediately for the trial, best business decision we made, makes our lives easier how everything works. Every user can be personalized with what the can see and do, the reports are seamless. Most of all our customers love the online quotes, texting etc.
Nachteile
Nothing, Shopmonkey team is always updating and improving the software.
- Branche: Automotive
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 5.0 /10
Great customer service
Bewertet am 13.6.2020
Vorteile
Customer service, hands down. The software is relatively problem free but should you need help finding a feature or even adding one that wasn't there before this company is super responsive. Quick, accurate responses that save you time and money.
Practical use is good, the ability to add canned services for commonly sold packages is great. They've recently added the ability to move line items between and within services - sounds small but anything that helps provide more clear communication w/customer is great and the SMS feature, with pictures, is great for that.
Nachteile
Like most automotive packages some tie in's don't work well - carfax (separate product that SM integrates with) has plenty of problems but that's the carfax product not SM. Same with the parts/labor lookup.
Invoicing and reporting are not as feature rich as other platforms. Things like "sales tax" reports should be integrated into any invoicing package but SM does not handle tax well.
- Branche: Automotive
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 3.0 /10
Not Suitable for Full time Repair Shops But Enough for Custom Shops
Bewertet am 10.10.2023
On a side note Customer service is really responsive and gets the job done as far as whatever is...
On a side note Customer service is really responsive and gets the job done as far as whatever is within their abilities but I feel like I should not have to contact them as frequently as I do to report as many issues with the program and hope for changes that have not happened since we started using the program. I hope things change with version 2 of this otherwise I will be looking for other options after our contract ends.
Vorteile
Canned services are really well managed. Customer service and other staff are responsive and helpful. Work order Management definitely saves me a lot of time on the daily
Nachteile
UNABLE TO PRINT INFO PROPERLYWe do a lot of head gasket repairs at our location and the fact I can't print out torque sequences for my technicians is disappointing. I understand the issue lies with MOTORDriven , the company used for labor times and information, but If I'm paying for a full-service subscription I expect to have access to everything I need. I shouldn't have to go back to Mitchell, go to first call online , or screenshot my screen and print on microsoft paint when the information is right there. DEFERRED / DECLINED SERVICESWhen its working its a great feature, it allows us to easily access previously declined services to recommend again the next time they come in. Recently for about ~2 months it has not been working properly and I have to do extra steps to get that information in a new quote, nothings going to be done about from my understanding as they are releasing a new Version of shop monkey but again I'm paying for this service I would like to have access to it. UNABLE TO LOOKUP LABOR SERVICES INTERMITTENTLYSometimes we punch in the VIN and we cannot look up labor times for anything. I unlink then re-link the vehicle no change. Start a new ticket and sometimes it will work. Pending Bug to be fixed but likely won't be addressed and Version 2 is underwayVIN LOOKUPI'm sure there are much better options out there I don't know why they stick with the one they have.UNABLE TO DO ANYTHING WHEN SYSTEM IS LAGGY / DOWNRan out of characters to continue
- Branche: Automotive
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Rating by Gloria
Bewertet am 8.1.2023
Parts ordering, Quick Books(even though we no longer use QuickBooks), cloud option are all pros and...
Parts ordering, Quick Books(even though we no longer use QuickBooks), cloud option are all pros and I’m overall satisfied with Shopmonkey.
Vorteile
The ease and the simplicity of the interface.
Nachteile
I’d like to get the diagrams included in the plan that I have at no extra cost. Also, the credit card rate is a lot higher that the rate that I pay with Elavon Merchant Services. Customers paying via ShopMonkey is a lot more convenient, but the time that it takes to reach my bank is much longer than Elavon.
In Betracht gezogene Alternativen
ALLDATAWarum Shopmonkey gewählt wurde
Alldata did not have the cloud option.Gründe für den Wechsel zu Shopmonkey
It was overall easy to use and the customer service is better.- Branche: Transport/Güterfrachtverkehr/Schienenverkehr
- Unternehmensgröße: Selbstständig
- Wöchentlich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
CARS
Bewertet am 29.12.2020
Any time I have had problems with the program, (and other business problems), Shopmonkey has been...
Any time I have had problems with the program, (and other business problems), Shopmonkey has been there to help either online and in many cases over the phone. They are always very helpful and I think they truly see us as a customer rather than just another number. They have done a great job of making us feel like part of their distant family (since they are on the west coast and we are in the mid west). ShopMonkey has earned my business, and as long as I can get through this pandemic and keep my shop open ShopMonkey will continue to be a part of it. Thank you everyone at Shopmonkey, and thanks for recognizing we are people just like you!
Vorteile
I like the ease of using the electronic repair orders and how it is linked right to my quickbooks and I can transfer the data to quikbooks in 1 simple click. Access to Recall, carfax, repair history, and other info, I don't use the feature at this time but the ability to link with suppliers and do so all through my program.
Nachteile
I have some trouble finding so things that I don't use alot being a small shop some of the features are a little more than I need, and I think the labor guide times are off a bit as I've compared them several time with another program, overall I plan to keep ShopMonkey as my preffered shop program because for the most part is is very simple and it is almost an all-in-one program
In Betracht gezogene Alternativen
ALLDATAGründe für den Wechsel zu Shopmonkey
Because they offered multiple features in 1 product that simplifies lots of my work. Giving me more time to focus on vehicle repair and less office time.Shopmonkey Häufig gestellte Fragen
Weiter unter folgen häufig gestellte Fragen über Shopmonkey.F. Welche Preispläne bietet Shopmonkey an?
Shopmonkey bietet folgende Kostenpläne an:
- Ab: 199,00 $/Monat
- Preismodell: Abonnement
- Gratis Testen: Nicht verfügbar
F. Wer sind die typischen Nutzer von Shopmonkey?
Shopmonkey hat die folgenden typischen Kunden:
Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000
F: Welche Sprachen werden von Shopmonkey unterstützt?
Shopmonkey unterstützt die folgenden Sprachen:
Englisch
F. Unterstützt Shopmonkey mobile Geräte?
Shopmonkey unterstützt die folgenden Geräte:
Android (mobil), iPhone (mobil), iPad (mobil)
F. Mit welchen anderen Applikationen integriert Shopmonkey?
Shopmonkey kann in folgende Anwendungen integriert werden:
Epicor, Nexpart eCommerce, PartsTech, QuickBooks Online, QuickBooks Online Advanced
F. Welche Varianten der Kundenbetreuung bietet Shopmonkey an?
Shopmonkey bietet folgende Optionen für Kundensupport:
E-Mail/Helpdesk, FAQ/Forum, Wissensdatenbank, Telefon-Support, Chat
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