Repair-CRM

We were looking for a field service solution with barcode reading built-in. They helped us customize the APP for our needs in our workflow.

Since they were just starting up, it took time to implement it to our barcode reader to make it easy to use, but it was worth waiting!

I appreciate the price point and the ease of use the most. Repair-CRM was and is very easy to just start using. there was very little training or learning needed to begin using. Also communicating with the software team is incredibly quick and easy when I have questions, or suggestions that could be put into place. The customer service has been awesome; communication via email is almost always same day, which has been wonderful.

I don't know what I like least, they have been able to help me get what I needed out of the software so far.

The ability to keep track of our previous visits to a customer and add pictures of our job
No more paper Worl orders
Very good customer service

It is a bit difficult for administration to correct or add things in the description of the job done when technician on site forgets to write important things. For example material used that was not in the material list or important information for the customer that we want to appear on the work order. For now, we can edit and add material but not text in the description.

Repair-CRM gets the job done. It offers the support for photo sharing and communications for vendors to fulfill work orders, basic needs are met.

The billing integration could be a lot better. I would love if this program integrated with QuickBooks for easy invoicing.

It allows our Techs to do the paperwork at a repair, eliminating sending the messy handwritten work orders to the office. We used to enter them manually in the evening ... this alone saves a lot of time for us (me).

Inventory tracking was missing, but they implemented it with our help for us, so I can't say anything else in particular.