SeamlessDesk

SeamlessDesk

Helpdesk and Ticketing solution for businesses of all sizes

4.8/5 (11 Bewertungen)

SeamlessDesk Übersicht

SeamlessDesk is a cloud-based helpdesk solution designed to help small to large businesses streamline customer support processes. The platform includes a ticketing system with built-in inbox and a notification system, which sends push messages to inform agents about new support tickets, customer responses and more.

SeamlessDesk includes service level agreement (SLA) functionality, which enables users to create custom priorities for ticket resolution and configure agent notifications. The platform offers a range of features including a customizable dashboard, knowledge base, ticket history, multiple user accounts, and more. Users can track the status of tickets based on priority, assignments, creation date and assigned agent. The user profiles module allows administrators to view/edit active profiles, update contact information, and collaborate with agents across the organization.

SeamlessDesk comes with a time tracking and reporting system, which lets users track time spent on tickets, assign multiple agents, and generate reports on billable, as well as non-billable hours. An inventory management module enables users to manage assets, set up maintenance schedules, create contracts, and maintain vendors.

Preis

Beginnt ab
57,00 $/Monat
Preisoptionen
Kostenlose Testversion
Abonnement
Preis-Leistungs-Verhältnis

Geräte

Unternehmensgröße

K
M
G

Märkte

Asien, Australien, Brasilien, Kanada, China und 5 weitere , Europa, Deutschland, Indien, Japan, Lateinamerika

Unterstützte Sprachen

Englisch

SeamlessDesk Bewertungen

Gesamtbewertung
4.8/5
100% Positive Bewertungen
9
Ausgezeichnet
2
Sehr gut
0
Durchschnitt
0
Gering
0
Schlecht
Dillon S.
Mit Google übersetzen

Easy, simple User interface, well organized, friendly quick customer support, well ran software.

Täglich für Mehr als 1 Jahr genutzt
Bewertet am 2.4.2018
Quelle der Bewertung: Capterra

A great asset manager, a ticketing system that cooperates well with my asset manager. It also replaces two programs with one. Instead of paying two different companies too much money, I am paying one company less for a better product.

Vorteile

Ease of use, great price, and awesome customer support. Emailed support several times and got a quick, helpful response. Layout of the categories and organization of the tickets and asset manager are well made. The messaging and reply section for tickets worked exceptionally well. Asset manger was very specific and allow extensive information to keep track of assets. Price was reasonable for all that it includes.

Nachteile

Some of the basic colors and cosmetic things were not my favorite. Because its internet based, I have to use safari on my iPhone to access, I wish it had an app i could download, but I'm sure that'll come in time.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

10.0/10
Jamie B.
Mit Google übersetzen

User friendly... a true "seamless" way to submit a request.

Täglich für 6-12 Monate genutzt
Bewertet am 16.2.2018
Quelle der Bewertung: Capterra

This streamlined our user requests for IT, maintenance and media departments. The process of submitting a ticket is WAY faster then creating an email or written request. Another benefit is the ticket system keeps track of the requests and sends email updates when tasks are completed.

Vorteile

Super easy to use. I'm tech savvy but even someone who is not tech savvy can figure this out which I love. I am a school administrator and I have never had a teacher or staff member report any issues and they submit tickets everyday if not several times a day. It is the easier and most convenient software we have ever used for tech support. We even use it for maintenance requests and for our media department. There are endless possibilities with seamless desk!

Nachteile

Lack of color. I like things bright and visually appealing. This is a minor issue because it has a bland look but I love it so much the lack of color really isn't an issue.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

10.0/10
Chris S.
Mit Google übersetzen

This site has been a great addition to our business and the perfec solution for our help desk needs.

Täglich für 6-12 Monate genutzt
Bewertet am 7.2.2018
Quelle der Bewertung: Capterra

Vorteile

This has made it extremely easy to keep track of our company's help desk tickets. With Seamless Desk we were able to organize the end users' issues to allow our IT department to better handle those needs. We've also been able to migrate over our inventory allowing us to combine the tickets with the user's equipment enabling us to resolve things at a much faster pace.

Nachteile

The reports feature can be overwhelming and difficult to understand at first, but after taking some time we were able to use them to see and chart the efficiency of our IT department.

Antwort von Seamless Desk

Thanks for the response glad you like it. We understand about the learning curve with some of our features, but we assure it's well worth to take the time in the end.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

9.0/10
Michael J.
Mit Google übersetzen

Made my life much easier

Täglich für 6-12 Monate genutzt
Bewertet am 30.3.2018
Quelle der Bewertung: Capterra

Overall made it easier to reach my customers faster to fix issues.

Vorteile

Very easy to use and to setup. Love the multiple support portals including social media. Never thought about using twitter to add another way to reach my customers.

Nachteile

No phone integration, would like if I could add a module for when customers call in to integrate the software.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

9.0/10
Drue B.
Mit Google übersetzen

Easy to use, excellent fit for our organization and right for our budget. Highly recommend.

Täglich für 6-12 Monate genutzt
Bewertet am 27.10.2017
Quelle der Bewertung: Capterra

Vorteile

Easy to use but robust and flexible enough for our org. Was able to implement this help desk ticketing system and start using it very quickly.

Nachteile

Name recognition weak. And support is a concer. After talking to the developers I felt comfortable that their full attention is on this priduct.

Antwort von Seamless Desk

Awesome! Glad you like it.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

SeamlessDesk Preis

Beginnt ab
57,00 $/Monat
Preisoptionen
Kostenlose Testversion
Abonnement
Preis-Leistungs-Verhältnis

$57 – per month (3 agents)
$114 – per month (6 agents)
$171 – per month (9 agents)
$228 – per month (12 agents)

SeamlessDesk Funktionen

  • API
  • Automatische Benachrichtigungen
  • E-Mail-Integration
  • Kundenspezifisches Branding
  • Multi-Channel-Kommunikation
  • Social-Media-Integration
  • Ticket-Management
  • Wissensdatenbank

  • Aktivitäts-Dashboard
  • Berichterstattung und Statistik
  • CRM-Integration
  • Chat
  • Echtzeitüberwachung
  • Integration von Dritten
  • Kontakt-Historie
  • Priorisierung
  • Sofortnachrichten
  • Umfragen & Feedback
  • Workflow-Management
  • Überwachung

Zusätzliche Informationen für SeamlessDesk

Schlüssel-Features von SeamlessDesk

  • Alerts / Escalation
  • Billing & Invoicing
  • Call Center Management
  • Customizable Branding
  • Document Storage
  • Email Integration
  • Multi-Channel Communication
  • Self Service Portal
  • Social Media Integration
  • Ticket Management

SeamlessDesk Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über SeamlessDesk.

F. Welche Preispläne bietet SeamlessDesk an?

SeamlessDesk bietet folgende Kostenpläne an:

Beginnt ab: 57,00 $/Monat

Preismodell: Abonnement

Kostenlose Testversion: Verfügbar

$57 – per month (3 agents)
$114 – per month (6 agents)
$171 – per month (9 agents)
$228 – per month (12 agents)

F. Was sind die Hauptfunktionen von SeamlessDesk?

SeamlessDesk bietet die folgenden Funktionen:

  • Alerts / Escalation
  • Billing & Invoicing
  • Call Center Management
  • Customizable Branding
  • Document Storage
  • Email Integration
  • Multi-Channel Communication
  • Self Service Portal
  • Social Media Integration
  • Ticket Management

F. Wer sind die typischen Nutzer von SeamlessDesk?

SeamlessDesk hat die folgenden typischen Kunden:

Großunternehmen, Mittlere Unternehmen, Kleine Unternehmen

F: Welche Sprachen werden von SeamlessDesk unterstützt?

SeamlessDesk unterstützt die folgenden Sprachen:

Englisch

F. Welche Preispläne bietet SeamlessDesk an?

SeamlessDesk hat folgende Preismodelle:

Abonnement

F. Unterstützt SeamlessDesk mobile Geräte?

SeamlessDesk unterstützt die folgenden Geräte:

Android, iPhone, iPad

F. Mit welchen anderen Applikationen integriert SeamlessDesk?

SeamlessDesk kann in folgende Anwendungen integriert werden:

Skype, TeamViewer

F. Welche Varianten der Kundenbetreuung bietet SeamlessDesk an?

SeamlessDesk bietet folgende Optionen für Kundensupport:

Forum, Wissensdatenbank, Online-Support, Telefon-Support