Sakari

I loved the clear interface and the way it guided me through building campaigns. I had never used a text messaging/push software tool before, so I was surprised at how the software held my hand at each step and made it clear what was going on. The reliability was excellent as well--all my campaigns and messages have been delivered flawlessly during the six months that I've used it. Other users in my organization have been able to use it as well, without any help from me. A few of our teams are pretty old-school, so the fact that our people were able to use it without needing my guidance is a testament to Sakari's simple and logical menus, buttons, and overall structure. The built-in help docs are a blessing as well.

We had a specific use case that wasn't really supported by Sakari, but then again it's not supported in any SMS tool I tried. The good news is that the Sakari support team did some magic to help me create a manual workaround that allowed us to send our campaigns exactly as intended. Super helpful! Guess that wasn't really a dislike--sorry :(

I like three things about Sakari a lot.

First, the way it integrated seamlessly with Hubspot to show all my Hubspot contacts in Sakari, let me see proper SMS coversation history in Hubspot, and allow me to include SMS messages in Hubspot workflows. It's added SMS to Hubspot in about 30 seconds with almost no config.

Secondly, the way it has a web interface for sending and receiving text messages. Before this we had individual team members on their own phones. Now we have one interface the whole team uses. It just makes it so easy to handle conversations with our users.

Finally, we've set it up to alert us by email whenever there is a new message - and even better, we can reply to the text message direct from our email without having to open the web interface.

Oh and the customer support is amazingly responsive. They use Intercom so it's easy and rapid. And they are helpful and nice :)

The design and usability of the web interface is still a bit clunky. It doesn't seem to remember the sort order or column selections which is a pain.

The mobile app keeps logging itself out and is therefore not very useful.

I'm a little anxious that there is no two factor authentication on login. Everything else we use has 2FA.

Ease of Setup
Ability to merge with Twilio
Global outreach
Auto SMS Workflow integrations
Plans - according to specific usage
And a ton of other features!

The UI/UX is at an early stage - but nevertheless, I are sure it's going to improve as time goes by

The software has been so easy and user-friendly to use and implement.

I have not found anything that I do not like about the Sakari software