Weave

4,2 (480)
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Cloudbasierte Team-Kommunikationssoftware

Über Weave

Weave ist eine cloudbasierte Team-Kommunikationslösung, die Unternehmen aus dem Gesundheits- und Veterinärwesen sowie der Buchhaltung bei der Interaktion mit Kunden und Mitarbeitenden durch Chats, E-Mails und Anrufe unterstützt. Die Anwendung ermöglicht es Administratoren, Zahlungen über verschiedene Methoden zu empfangen, darunter Lastschrift- oder Kreditkartenverarbeitung und Text-to-Pay.

Mit der Massen-E-Mail-Funktionalität von Weave können Mitarbeitende E-Mails an den gesamten Kundenstamm senden, um ihn über neue Produktveröffentlichungen und Geschäftsnachrichten zu informieren. Vorgesetzte können bestimmte Termine konfigurieren, um Kunden über unerwartete Schließungen oder bevorstehende Angebote per SMS zu informieren. Die Anwendung bietet auch ein Review-Management-Tool, mit dem Marketingteams Kundenbewertungen auf Google und Facebook überwachen und schnell beantworten können.

Weave erleichtert die Integration mit verschiedenen Plattformen von Drittanbietern, sodass Unternehmen Daten systemübergreifend übertragen und abrufen können. Die Anwendung bietet ein Berichtsmodul für Unternehmen, um Finanzberichte zu erstellen, ausstehende Zahlungen hervorzuheben und Einblicke in Verkaufsaktivitäten zu erhalten.


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Weave

4,2 (480)
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Startpreis

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350,00 $
Monat

Preisoptionen

Kostenlose Version
Kostenlose Testversion
Kostenlose Version
Kostenlose Testversion

Funktionen

117
136

Integrationen

Keine Integrationen gefunden
125

Bedienkomfort

4,4 (480)
4,7 (645)

Preis-Leistungs-Verhältnis

4,0 (480)
4,5 (645)

Kundenservice

3,7 (480)
4,7 (645)
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Nutzerbewertungen

Gesamtbewertung

4,2 /5
(480)
Preis-Leistungs-Verhältnis
4,0/5
Funktionen
4,2/5
Bedienkomfort
4,4/5
Kundenbetreuung
3,7/5

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Zeigt 5 von 480 Bewertungen
Rebekah
Rebekah
Gesamtbewertung
  • Branche: Krankenhausversorgung & Gesundheitswesen
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

One of the best things we have done for our practice!

Bewertet am 23.2.2019

Our experience has been great. Customer service is easily accessible and ready to help you. It has...

Our experience has been great. Customer service is easily accessible and ready to help you. It has cut back on our time spent reminding people of their appointments and made communication with our patients so much better!

Vorteile

We love that we are able to easily text our patients about upcoming appointments, when their glasses or contacts are ready, and just communicate in general! It saves us a lot of time and in this age of texting, our patients love it too!

Nachteile

The only thing that we don't like about the software is the ability for the software to make phone calls for us to the few people who don't receive or want to receive text messages. We are a practice with older patients and some of them just don't do text messaging.

Crystal
Gesamtbewertung
  • Branche: Krankenhausversorgung & Gesundheitswesen
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Henritze Dental

Bewertet am 28.2.2023

We love Weave. It works well in all our offices. Installing has been made pretty easy [sensitive...

We love Weave. It works well in all our offices. Installing has been made pretty easy [sensitive content hidden] has always been a huge help over the past year or so working with me to integrate and install at offices. Customer service is usually on point, the chat feature is super nice. Account manager [sensitive content hidden] has been very helpful as well, [sensitive content hidden] did an awesome job before her.

Vorteile

The best feature of this product is being able to multi task and take care of multiple patients at one time. We really appreciate being able to be on the phone with a patient and responding to another patient by text to keep the scheduling flowing.

Nachteile

Integration to communicate to multiple offices when we have such a large group. Some of our offices do different things it would be nice to message another office to set up an appointment for the patient we were referring without having the patient call or us having to call the office to reach someone. Save the Date Reminders are a big issue that hasn't been able to be resolved since our time change on the East Coast back in November all our Save the Dates go out 6:50am when offices don't send out messages before 7am or 7:30am. Multiple reminders are great, it would be beneficial if we could select what our patients would like instead of it being the same across the board. We get messages constantly about the patient had already confirmed their appointment a week ago now its 3 days before they are asking to confirm again. We have it set up like this and want it that way but if a patient doesn't like it they just opt out of text then they get nothing instead it would be nice to select certain reminders per the patients preference.

Courtney
Gesamtbewertung
  • Branche: Tierarzt
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 0.0 /10

Nightmare

Bewertet am 22.3.2022

We've been using Weave since June of 2021 and let me tell you, we have had troubles since the day...

We've been using Weave since June of 2021 and let me tell you, we have had troubles since the day that we went live with our install, and they STILL haven't been fixed.
Day One: There was no follow-up with our installation to make sure everything was working properly, we’re a vet clinic and do have emergencies that need attention right away, so having working phone lines is extremely important! I reached out to my install guy right away that I was noticing issues and got no response, I then called the technical support and waited on hold for 1 hour and 10 minutes until someone got to me. After trying to troubleshoot with them for awhile we never got our issue fixed and said that someone will be calling me from a different department, that call didn’t come for about 2 weeks. When I did the demo with Weave, I stressed to them I was worried about tech support because they aren’t local and we are an animal clinic, so things need to work correctly, he reassured me that their tech support was great and that they are available to answer questions that anytime! (false) Basically any type of support is non-existent in this company. We are looking to switch and be done with Weave.

Vorteile

Team chat feature, I like that I can message an employee individually instead of the the whole group.

Nachteile

Over the first couple of months, I was documenting the issues that we were having and was reaching out to Weave about the issues that were occurring. Just so aware if you are thinking about purchasing this software, the technical support won’t get back to you for weeks or they just don’t respond. IT’S A NIGHTMARE! Here is the list of issues that we are having….
1. If a client tries to send a long text message, we won’t receive it.
2. Our appt reminder texts are saying the wrong time, so client’s will show up an hour later then they should be.
3. Phones will power off.
4. Our surgical reminder texts won’t send.
5. Some clients won’t receive the overdue vaccine texts.
6. If you try to pick the phone off of hold, you get a prompt that says, “invalid credentials” (I don’t even know what that means) and you literally have to try 8 times to get it off of hold.
7. It will send out appt confirmation texts for clients that have cancelled their appt, some of these texts that are going out are ones that they cancelled WEEKS in advance.
8. When you do the demo of the software, they tell you that if the client confirms in Weave, it will automatically confirm the appt in the Weave dashboard, that’s incorrect.
9. We’ve made patients inactive because either they’re deceased, lost, or no longer have and Weave will send out reminder texts for services overdue (but weird! It doesn’t send it out for patients that are active).

Stevie
Gesamtbewertung
  • Branche: Medizinische Praxis
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 5.0 /10

Really liked weave but man, customer service DOES NOT DELIVER SOLUTIONS.

Bewertet am 15.2.2024

So in short, easy to use given everything is working correctly however customer service DOES NOT...

So in short, easy to use given everything is working correctly however customer service DOES NOT resolve the issues they claim to and apparently even if you do a "free trial" of any features, you're still going to get charged and then it's going to take MONTHS of back and forth to get the charges removed. And there is still no guarantee that they have been. BOO. Prior to this situation I would have happily recommended weave to any office...now I'd would not recommend and instead warn against it.

Vorteile

Weave is easy to use, makes communication between staff and patients a breeze.

Nachteile

We have used weave for years for features such as 2 way texting, faxing, appointment reminders/confirmation and payments. About 6 months ago we felt that we may be interested in adding the online scheduling and online forms feature to our account. We opted for a month long free trial for each feature which, unfortunately did not start at the same time as the onboarding person we worked with was unaware that we were doing both and also didn't really seem to know what she was doing anyways. We got a brief explanation of how to use these features and had maybe 1 of 5 questions answered then and there. No worries, it was pretty self explanatory. Unfortunately these features did not mesh well with our EHR system (even though we were convinced that they would) and when we reached out to customer service about the issues we ran into we were put on hold for LITERALLY 4 HOURS?! After that hideous hold experience we decided to go the email route. There was no follow up to resolve the issues and by the end of the month free trial we hadn't been able to successfully use either of the features. So naturally we decided to stick with what we had already and opt out of the new features. It was at this point that we called at the end of the month to ensure that we would not be charged for these new features to be added to our account. After a half hour long call of being told "you don't have to call, at the end of the month the free trial will automatically end and you WILL NOT BE CHARGED" I was confident we could check this off of our list of things to do. Well get this, WE STILL GOT CHARGED. This then spiraled into us having to call weave not once, not twice, not even three times but FOUR TIMES to try and get this billing issue fixed. I kid you not, every single call ended in someone promising us that the issue had been resolved when it in fact had not. This lasted over 5 months of us getting notifications that our account was past due and emails from weave stating that we had an unpaid invoice and blah blah blah. Again, within one of those 5 calls in total I spoke with them again about this issue when I was again told it was taken care of and then BOOM! WE'RE LOCKED OUT OF OUR ACCOUNT AND OUR PHONES ARE NOT WORKING. WOW AWESOME. I had to call YET AGAIN, this time I'm told there is an invoicing issue but that they will unlock out account so that we can continue to use it. Now we are in again and using it still but we are still getting a constant pop up stating that our account is past due and you know we have the slightest feeling that the problem is still not resolved.

Tammy
Gesamtbewertung
  • Branche: Medizinische Praxis
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

We LOVE our WEAVE!!

Bewertet am 24.5.2022

Vorteile

We are so busy with our dental practice and its nice that our patients can reach out to us with a text instead of a call. We can respond in between face to face patients or phone calls. We are able to provide patients with reminders of their existing appts and past due appts also. You can do everything seamlessly! We already receive over 150+ calls per day along with 150+ text msgs too! We have been with Weave approx 4-5 years- when they were the new kids on the block! They keep improving and impressing us all the time! We LOVE our WEAVE!!

Nachteile

some of the new features need a little tweaking - But I have no doubt they will be incredible once they get going!

In Betracht gezogene Alternativen

Demandforce

Warum Weave gewählt wurde

Weave is a much betther system with no limitations. Patients can take pictures of their Insurance cards so we can update their information along with drivers licenses etc. Pics of any kind along with any msg they need to provide us.

Zuvor genutzte Software

Demandforce

Gründe für den Wechsel zu Weave

No limitations with this product!
5 von 480 Bewertungen angezeigt Alle Bewertungen

Weave Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über Weave.

Weave bietet folgende Kostenpläne an:

  • Gratis Testen: Nicht verfügbar

Weave hat die folgenden typischen Kunden:

Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000

Weave unterstützt die folgenden Sprachen:

Englisch

Weave unterstützt die folgenden Geräte:

Android (mobil), iPhone (mobil), iPad (mobil)

Wir haben keine Informationen darüber, welche Integrationen Weave hat

Weave bietet folgende Optionen für Kundensupport:

E-Mail/Helpdesk, FAQ/Forum, Wissensdatenbank, Telefon-Support, Chat

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